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Ventajas: The flight was perfect! Great food,movies and I even got to sleep !

Desventajas: All was well!

Desventajas: Still waiting to board after missing this connection had to be booked on another airline

Ventajas: The staff tried to help me when it was evident we would not arrive on time

Desventajas: The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it.

Ventajas: Crew was awesome

Desventajas: .

Ventajas: Puntualidad

Desventajas: Demora en la entrega de maletas

Desventajas: aeronave vieja, mucho ruido.

Ventajas: Crew on board were nice

Desventajas: Staff at front desk were not friendly, baggage pricing and restrictions were unclear. Did not allow for online check in ahead of time. Service at check in desk very very slow

Ventajas: Nothing

Desventajas: Was delay 2 hours and they tell us 3 hours before the dlight

Ventajas: Nice clean, quiet and smooth ride. The economy seats seem to have a little more legroom than most.

Desventajas: The staff on both transatlantic flights were absentee. While I get that it is a budget carrier and they use a request your services via the entertainment system model, they were all behind the curtain all the time. Not even offering water occasionally. Really? Also, I don’t understand why they promote larger windows with dimming functions if the are going to override the controls. While I understand being courteous to other in the plane who might be sleeping, what good is ordering a window seat if the window is put and left in a darkened state the entire flight? An above the clouds sunset opportunity missed. Annoying!!!

Ventajas: It was a non-stop flight from {Paris to Fort Lauderdale and it was not expensive. The plane was new and the crew were fine.

Desventajas: I went online and paid for my seat upgrade and also for my luggage...fair enough for a cheap flight. NOWHERE ONLINE WAS I WARNED THAT YOU HAD TO PREPAY FOR FOOD. I arrived on board and they are reaching over me to serve others their hot meals. Not even a glass of water. I tried to order from their canteen and the food was sold out after a few hours... "Sorry Sir, limited stock" what?? It's a ten hour flight and you bring limited stock? This is the national carrier from Norway, supposedly one of the best countries in the world for quality of life???

Ventajas: All personnel very nice and helpful, for the most part.

Desventajas: No wifi on a new plane? Unacceptable and would cause me not to fly Norwegian Air again. Seat room was barely acceptable for an 8 hour flight. Really not comfortable. Also, the prices for food were outrageous. Our flight TO EUROPE was delayed for well over an hour due to an equipment problem. You can do better!

Ventajas: Boarding was orderly. The staff were nice. This flight was not operated by Norwegian

Desventajas: The plane and seats were old. Old TVs. Temperature on plane was too hot food was beyond terrible

Desventajas: Very disappointed in my first longhaul flight on Norwegian Air. Check in staff at Boston was snarly, the food was very average, and the leg room in economy was the least I've ever experienced on an international flight. I am 5 foot three and I do not understand how anyone even a few inches taller than me would not be in imminent danger of developing a blood clot. Horrible. This is a Dreamliner? I only had nightmares.

Desventajas: Charged exhorbitant fees delayed the flight and barely apologized

Ventajas: new plane

Desventajas: horrible check in and boarding experience

Ventajas: Flight attendants very friendly

Desventajas: Difficult to get water during flight. 2 hour delay sitting on the tarmac at airport.

Ventajas: Comfortable seats (787), more-or-less on-time service.

Desventajas: Probably the unhappiest check-in and flight crew I've flown with. Makes me wonder what Norwegian does to its employees. Be advised that they weigh your carry-on bags, and you may be forced to check them. Basically, add $60 to your ticket price to account for round trip bag fees.

Desventajas: Lost my bag. Bumped me back down from Premium to Economy and tried to avoid refunding me. This airline has no concept of customer service.

Ventajas: Food are nice Have IFE on broad

Desventajas: Our flight was suppose to be at 5:10pm. It was cancelled around 10-11pm. Thankfully they were considerate of the fact that I had an infant and found accommodation for us until the next morning, but they were telling passengers at 1am to figure out where to stay until the next flight. Oo and although we knew the flight was cancelled the hassle of getting our bags and going through customs again we didn’t get to our hotel until 2:45am. Most of the staff seemed rude , but that could be because their answer for everything was a sharp “I don’t know”. I can only remember two names of the staff members that were great and put me slightly at ease during this horrible ordeal. Sandy and Suzie were kind and tried to give the best answers they could to the passengers. The flight back was on a Privilege aircraft though Norwegian. The flight attendants were amazing and much more leg room than the newer Norwegian aircraft.

Ventajas: we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back

Desventajas: we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back

Desventajas: Taking off is too slow. We were late with our connecting flights.

Ventajas: My flight was over four hours delayed and I appreciated that when I got to the airport and found that out, I didn’t have to ask for anything but was immediately greeted with a food voucher. I lost an entire days worth of vacation in Germany, so well I do feel the British Airways should have done better and should’ve compensated me better, the fact that they immediately took steps to make the situation better was greatly appreciated. That level of customer service was beyond any I’ve received with an American-based airline. Also, the crew on the plane was fantastic and a great choice of movies. I flew American on the way home and was shocked at the lack of customer service and rudeness, I will happily fly British Airways again and again.

Desventajas: A plane that was over four hours late costing me an entire day in Germany.

Ventajas: More legroom than other aircraft, plentiful IFE (in-flight entertainment), and a USB charging point in the seat back near the video screen. Decent food and wine, great crew.

Desventajas: We departed the terminal for takeoff but a passenger had a medical emergency requiring a return to the gate and off-loading along with finding the passenger’s baggage down below. Not the airline’s fault, of course, but maybe passengers should carefully consider their health before embarking on an 11.5 hour flight from one continent to another.

Ventajas: Why do I needed to pay at the airport addiction 150 euros for one suitcase? Why was it online included to find out the I have to pay extra? That’s addioanl 30% increase for the price of the ticket. I’ have been using you for a long time and not really happy

Ventajas: Unfortunately there is not one positive thing I can say

Desventajas: The service was Appalling, this is supposed to be an international flight, I asked numerous times for the WiFi as there is no entertainment on a long haul flight. I asked for water and wine and was more than happy to pay the staff kept telling me they would return and didn’t. I’m not sure what they were always in a hurry to do other than to avoid providing good service. This was not the cheapest flight when I booked and this airline should come with a warning, poor service, equally disappointing food no drinks and no entertainment. If I had know this I would have paid more or flown with an airline that has an acceptable standard for an international flight and the service that should be provided. I feel at fault as I didn’t know an airline like this existed. I just thought it’s european and international and it will be fine. I was truly so uncomfortable and upset. On my way home I was charged $150 euro for my bags which I was under the impression my bags were included. There was no stating of this high cost, once again I would have flown with another airline if I knew of this and didn’t pay leaving America as it said my bags were covered. I hope something is done to make sure it’s clear to customers that this is a horrible and basic airline and it wasn’t cheap. I’m disappointed in all involved and have learnt a lesson but I am dreading this flight home I am about to take. Regards Hannah

Ventajas: Boarded late but arrived early. Nice easy flight.

Desventajas: Not a fan of the elevator music they play. Unnecessary

Desventajas: Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all.

Ventajas: punctuality of boarding and flight time

Desventajas: attitude of crew in business class: no sense of true hospitality

Ventajas: Staff very pleasant

Desventajas: Evening snack was not the greatest breakfast was pretty food

Desventajas: Very slow service at checkin, was not even available when I arrived at the airport

Ventajas: Nothing

Desventajas: Was delay 2 hours and they tell us 3 hours before the dlight

Ventajas: Entertainment system

Desventajas: Very tiny space No complementary food No complementary reserve seats in advance No complementary flight advance

Ventajas: It was my first time flying with LATAM and I loved it! The planes are amazing, such a great taste for everything. Delicious food! Everyone was so nice and helpful! Very attentive and polite. Definitely will be looking forward to travel with then again!

Desventajas: No wifi service

Desventajas: Lost my bag. Bumped me back down from Premium to Economy and tried to avoid refunding me. This airline has no concept of customer service.

Ventajas: Efficient, quick, well organized

Desventajas: Nothing really

Ventajas: Price for the flight was nice from NYC - JFK to London for me. Useful to have budget airlines for further distances, if you don't mind missing large chunks of basic amenities. Bathrooms on this flight were more clean and nicer than most flights I've been on too.

Desventajas: I did not like the extremely long and inefficient way they board onto planes. They say they are starting to board and then we waited over 20 minutes just to hear who was going to board first. Then they ask for rows 18-28, leaving out the rows 29-36 or something like that, which created an extremely long and late boarding process. Once they started boarding people it was a giant mess in the waiting area and of course, once people have their ticket scanned, then you continue to wait in a long line past the kiosk for another 10 minutes. Getting Food, drink, and even the Customs Form was really inefficient -- the person with the forms walked quickly down the aisle and missed me because he was looking at the other side and not checking with each aisle like most flight attendents would. I ended up getting my customs form taking it from the drink cart when it was sticking out.

Desventajas: Charged exhorbitant fees delayed the flight and barely apologized

Desventajas: Última fila, ya no había espacio para el equipaje de mano, y lo pusieron en un un aramarii lateral que abrieron y cerraron todo el tiempo Los asientos no se reclinaban lo suficiente por la pared detrás Debjo del asiento estaba muy sucio

Desventajas: I missed my connection because of the late arrival

Ventajas: Buen servicio y puntualidad

Desventajas: Nunca alcanzaba la opción de comida que quería comer

Desventajas: Seat spacing too close, no leg room. Charge for all snacks. Need to enforce carry on limits.

Ventajas: Friendly and the seats were more comfortable I think.

Ventajas: When i buy ticket, you dont said that until i check in, never go to buy ticket with you any more

Ventajas: Boarded late but arrived early. Nice easy flight.

Ventajas: Unfortunately there is not one positive thing I can say

Desventajas: The service was Appalling, this is supposed to be an international flight, I asked numerous times for the WiFi as there is no entertainment on a long haul flight. I asked for water and wine and was more than happy to pay the staff kept telling me they would return and didn’t. I’m not sure what they were always in a hurry to do other than to avoid providing good service. This was not the cheapest flight when I booked and this airline should come with a warning, poor service, equally disappointing food no drinks and no entertainment. If I had know this I would have paid more or flown with an airline that has an acceptable standard for an international flight and the service that should be provided. I feel at fault as I didn’t know an airline like this existed. I just thought it’s european and international and it will be fine. I was truly so uncomfortable and upset. On my way home I was charged $150 euro for my bags which I was under the impression my bags were included. There was no stating of this high cost, once again I would have flown with another airline if I knew of this and didn’t pay leaving America as it said my bags were covered. I hope something is done to make sure it’s clear to customers that this is a horrible and basic airline and it wasn’t cheap. I’m disappointed in all involved and have learnt a lesson but I am dreading this flight home I am about to take. Regards Hannah

Ventajas: The flight was perfect! Great food,movies and I even got to sleep !

Desventajas: All was well!

Ventajas: Flying with KLM is a pleasure

Ventajas: Crew was awesome

Desventajas: .

Desventajas: Very slow service at checkin, was not even available when I arrived at the airport