Alquiler de autos en Londres

Desventajas: Although I had checked in online in advance, all customers had to wait in the line to set up the car hire insurance. It took 45 minutes to get through the line, and the booked automatic car never came after 2 hours. The man checking customers in kept making rude comments about them.

Ventajas: It was a nice day

Desventajas: LGW to their location is a pain with all your bags You can’t use your own insurance so have to buy their expensive policy Quote said unlimited miles but you only get 100 per day Misleading bait & switch company. Not recommended

Bait and Switch, lied about flights delay being ok.

Ventajas: Good price!

Desventajas: Absolutely terrible customer experience. We called and informed the company that due to our flights we were delayed. We asked if we needed to do anything else to confirm the rental, including paying in advance. They said no just come when you can. Upon arrival at the airport, we called to confirm how to get to their rental location - they told us that because we were not there within 5 hours of the booking, it was cancelled. The only other option was a large van at an additional three times the original price we booked. The staff were rude, were not truthful with us over the phone about holding on to our rental, and were not helpful. I'm shocked and would not recommend this company.

OVERCHARGED!

Ventajas: The instructions for pick up on the website were helpful. The Toyota Aygo we rented was clean and adequate.

Desventajas: The shuttle doesn't run very often (every 30 minutes or so). The pick up process was inefficient and took a LONG time. What really got us though? The EXPENSE. We purchased $40,000 of insurance through Kayak and were still charged $172 for insurance at pick up. A vehicle we thought was $40 to rent for 2 days (quite a bargain) ended up costing over $200. That's ridiculous. I've spent less than that for an entire week in Hawaii. NOT AS ADVERTISED. Do your research and don't use Easirent!

Desventajas: Had to walk a mile back to my hotel!!! Counter clerk was rude

Ventajas: The gentleman who shuttled me from the rental spot to BHX. He was wonderful.

Desventajas: I was quoted £129 with taxes and everything. It was hard to find the shuttle at Heathrow, then it was a 25 minute shuttle ride from Heathrow with shuttles collecting every half hour. When I got the depot I was told it would be £297. I was with my two young boys and has been traveling for 16 hours at that point. They told me I could get back on the shuttle (coming in a half hour) and take the 25 minute shuttle back and find a different rental. Essentially, I was stranded. This is the worst company I have ever employed the services of, EVER. It was a true bait and switch. Oh, and then they only had manual transmission after I rented an automatic. Not only will I never use Easirent again, I will never book a car through Kayak again. There was absolutely no mention of obligatory additional insurance in the fine print. I was thoroughly ripped off.