Opiniones recientes
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10,0
Ventajas: Staff were very helpful and friendly. Midsize car was big enough for 5 people with 5 backpacking bags in the trunk. Driving to Chile was not a problem.
Desventajas: Car pick up took longer than expected (~45 min total) because there was only one employee. There was only one person ahead of us in line when we got there.
opinión proveniente de
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4,4
Car had cracks in windshield
Ventajas: Location in airport. V easy.
Desventajas: I was told the car was new and to be v careful. When we got out I saw the car hasd two cracks in the windshield but was told not to worry about it and some minor scrapes in front and the back. Did not feel like a Hertz rental. Also the Chevy really was a piece of junk.
opinión proveniente de
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2,0
Assaulted by the main employee, Pablo. He spat on
Desventajas: I'll be taking this complaint to the US embassy. I will hire a local attorney. I will file a chargeback.
opinión proveniente de
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2,0
Gave away my car
Ventajas: I was an hour late, they gave away my car, and they had no others. Terrible experience.
Desventajas: Everything.
opinión proveniente de
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2,0
Reservation canceled last minute
Desventajas: While boarding my flight from Burnos Aires to El Calafate I received an email stating that my reservation had been canceled. I never authorized this and when I landed I was informed that Hertz had overbooked cars and that there wasn't one available for me. So here we are in Patagonia on the trip of our dreams after a year of planning with no rental car. This forced us to drastically change our plans and alter a trip we had spent so much time organizing. Horrible experience and cannot believe what I thought was a respectablel company would do such a thing. Will never choose Hertz again.
opinión proveniente de
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2,0
Horrible!!
Desventajas: Even though we had a confirmed reservation, they said they were overbooked and refused to rent a car to us. They had cars but wanted to rent them for longer time periods. They said that had overbooked many people. This massively disrupted our travel itinerary. They also were rude, unhelpful, and made no effort to call other rental car companies or help us in any way.
opinión proveniente de
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10,0
Easy and efficient!
Ventajas: They let us drop off at the airport for our departure so we didn't have to pay for a taxi.
Desventajas: Schedule pick up for 8am but they don't arrive to the downtown location till 9am.
opinión proveniente de
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10,0
Ventajas: El personal era muy servicial y amable. El coche de tamaño mediano era lo suficientemente grande para 5 personas con 5 bolsas de mochila en el tronco. Conducir a Chile no era un problema.
Desventajas: La recogida en coche tomó más tiempo de lo esperado (~45 min en total) porque sólo había un empleado. Sólo había una persona delante de nosotros en línea cuando llegamos allí.
opinión proveniente de
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2,0
El principal empleado, Pablo, me agredió
Desventajas: Llevaré esta queja a la embajada de Estados Unidos. Contrataré un abogado local. Pediré que me devuelvan el dinero
opinión proveniente de
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10,0
Ventajas: Staff were very helpful and friendly. Midsize car was big enough for 5 people with 5 backpacking bags in the trunk. Driving to Chile was not a problem.
Desventajas: Car pick up took longer than expected (~45 min total) because there was only one employee. There was only one person ahead of us in line when we got there.
opinión proveniente de
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10,0
Easy and efficient!
Ventajas: They let us drop off at the airport for our departure so we didn't have to pay for a taxi.
Desventajas: Schedule pick up for 8am but they don't arrive to the downtown location till 9am.
opinión proveniente de
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10,0
Ventajas: El personal era muy servicial y amable. El coche de tamaño mediano era lo suficientemente grande para 5 personas con 5 bolsas de mochila en el tronco. Conducir a Chile no era un problema.
Desventajas: La recogida en coche tomó más tiempo de lo esperado (~45 min en total) porque sólo había un empleado. Sólo había una persona delante de nosotros en línea cuando llegamos allí.
opinión proveniente de
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4,4
Car had cracks in windshield
Ventajas: Location in airport. V easy.
Desventajas: I was told the car was new and to be v careful. When we got out I saw the car hasd two cracks in the windshield but was told not to worry about it and some minor scrapes in front and the back. Did not feel like a Hertz rental. Also the Chevy really was a piece of junk.
opinión proveniente de
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2,0
Assaulted by the main employee, Pablo. He spat on
Desventajas: I'll be taking this complaint to the US embassy. I will hire a local attorney. I will file a chargeback.
opinión proveniente de
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2,0
Gave away my car
Ventajas: I was an hour late, they gave away my car, and they had no others. Terrible experience.
Desventajas: Everything.
opinión proveniente de
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2,0
Reservation canceled last minute
Desventajas: While boarding my flight from Burnos Aires to El Calafate I received an email stating that my reservation had been canceled. I never authorized this and when I landed I was informed that Hertz had overbooked cars and that there wasn't one available for me. So here we are in Patagonia on the trip of our dreams after a year of planning with no rental car. This forced us to drastically change our plans and alter a trip we had spent so much time organizing. Horrible experience and cannot believe what I thought was a respectablel company would do such a thing. Will never choose Hertz again.
opinión proveniente de
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2,0
Horrible!!
Desventajas: Even though we had a confirmed reservation, they said they were overbooked and refused to rent a car to us. They had cars but wanted to rent them for longer time periods. They said that had overbooked many people. This massively disrupted our travel itinerary. They also were rude, unhelpful, and made no effort to call other rental car companies or help us in any way.
opinión proveniente de
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2,0
El principal empleado, Pablo, me agredió
Desventajas: Llevaré esta queja a la embajada de Estados Unidos. Contrataré un abogado local. Pediré que me devuelvan el dinero
opinión proveniente de
