Renta de autos en Roma

Desventajas: Car not clean, car with either no pick-up nor acceleration . Had to wait in Rome because car was not ready

Ventajas: Staff at Fiumicino were nice but tragically slow. Longest line I have ever seen. Waited easily 90 minutes. Ridiculous

Desventajas: No way to call Hertz in Italy to extend reservation. Plenty of numbers but no one ever picks up. Just had to return the car late and hope for the best. Kayak confirmation number that was meant to be a hertz confirmation number was not recognized by hertz system.

Ventajas: nothing

Desventajas: they told us they didnt have cars even though the reservation was confirmed

Ventajas: The process of finding where to go was pretty straight forward. In a big city they did well with directing you to the right direction.

Desventajas: I received my rental car and drove it within minutes of driving out the parking lot was pulled over for missing my front license plate. I went back to hertz and they claimed I had lost it and would just have to deal with it for the rest of the week. The customer service was horrific. DO NOT USE!

Horrible experience

Ventajas: They messed up the pickup and drop off and now we have no where to leave the car. Total failure

Desventajas: They were not prepared when we picked up the car and despite arranging an after hours drop off before traveling and again in Rome when picking up the car we discovered there was no place to leave it in Sanremo. So, we had to cancel plans to travel to France yesterday and stay in Sanremo, now Hertz is closed and we still have nowhere to leave the car!

Desventajas: I rented the car for less than 24 hours, picked it up at Firenze, dropped it off at Rome. It was advertised that the price would be 49 euros. That is what I paid when I picked it up. The lady that provided the rental agreement at the counter asked me if I wanted to fill up the gas before dropping it off in Rome or if they can do it for me for a ridiculous amount of money, like 3 times the amount it costs to fill up the gas.I said I would fill it up. She laughed and said OK. I didn't understand what that meant but didn't think much of it. She knew the are in Rome because she explained to me how hard it was to get there, to find the little garage door in between the skinny streets of Rome. When I was ready to drop it off, It took me around 2 hours to find the ONLY gas pump in the whole area and it was broken. THEN, I understand why that lady laughed at my thought of attempting to find a gas station around the area. WHY DIDN'T SHE SAY SOMETHING AND JUST LAUGHED? It was just after midnight, around 12:25 and I had to drop the car off at midnight. There was nobody at the drop off location ( so nobody waiting for the car). At the end my bill was for 134 euros! SO like $180 for less than a day! And today, 4 months later, they attempted to charge my credit card again for an extra $35, for no reason. Stay away from Hertz! You have been warned. oh! And customer service ignored my request to go over charges. They didn't even send me an updated bill until I requested it. Never again Hertz.