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Desventajas: The toilets were filthy. The tv touch screens didn’t work

Ventajas: Asked for water that I never received. Wasn’t allowed to bathroom although still 20 min until landing and other people still got up

Desventajas: It was over booked. I wasted my precious time in the airport for half day... and the staff of ethiopian were not kindness.

Desventajas: Water to drink during flight.

Ventajas: The crew was very good. Seat was comfortable.

Desventajas: Running water in the bathroom.

Ventajas: The crew was v good

Desventajas: The seats and boarding staff

Ventajas: Comfortable cabin atmosphere

Desventajas: For extra bag their website says $200 per 50 lbs I was charged $250 instead for 50 lbs excess baggage. Food was terrible and coffee served was cold.

Desventajas: Delayed flight meant missed connection and had to stay overnight. Very little communication from the airline about what arrangements were being made. Was also unable to check in online on either leg.

Ventajas: everything was decent

Ventajas: comfortable seats. Flight duration was good. Layover was little longer. Overall good experience

Desventajas: Food

Ventajas: Friendly crew

Desventajas: It was okay

Ventajas: Very professional !

Desventajas: The first coffee given at the beginning of the journey,was very good,(which is in general unusual during the flights), but the one given at the end of the trip was bad.

Desventajas: I missed it

Desventajas: Turkish was phenomenal. FareScan could have definitely been better. After booking they called demanding another $145 for my seats. They said they couldn’t complete my reservation without it and needed an email confirmation from me to approve the new charge. Seeing I was short on time, I didn’t have a choice. Will never do business with them again.

Ventajas: Seat not comfortable at all... no TV.... sounds bizarre from the plane.... I was scared all the time

Desventajas: The flight was delayed for hours in Delhi with no notice, making us spent the night at the airport. The flight was supposed to get to Abidjan around noon, but because of the delay, we missed the connection and the next available flight was the next day which would mean I missed my next flight and a work conference. In Delhi, the Ethiopian Airlines people assured me that it could be worked out in Addis, and that they could change my final destination to get me where I needed to go. However, in Addis, the employees were rude and did not even read the email that the Delhi people sent them. They would not do anything except send me to Abidjan the following day, which was useless since I already had to be in the US by then. The level of service is incredibly poor and disorganized, with many people having to wait for hours to even talk to someone and no information about what needs to be done. In the end, i had to purchase a new ticket to get to my destination. Had I known this was the case in Delhi, and that i would have to purchase a new ticket, I would have done so in Delhi rather than waiting all night and going to Addis. I fly very often and this is both the worse experience and service I’ve ever experienced on a flight, and they weren’t even able to get me to my destination.

Desventajas: Online check in was not possible. The check in and boarding process took more than two hours and there was no order.

Desventajas: The cabin crew had masks to protect themselves I think against the threat of Coronavirus. We passengers did not have them. It looked awkward. How about if instead of handing out headsets they gave passengers masks?! Overall I enjoy ET.

Ventajas: Large space

Desventajas: Bording

Ventajas: Pleasant check-in staff. Friendly flight attendants.

Desventajas: Travelers should be told that Gate 2 to Kumasi will be empty when you get there and that you should go around the corner to the transit area and wait for your flight there. They should let you know that they will announce the flight from the transit area.

Desventajas: The toilets were filthy. The tv touch screens didn’t work

Ventajas: Average

Ventajas: Helpful, friendly crew. Comfortable plane

Desventajas: In flight entertainment could be a little better. Perhaps let passengers know about the inflight entertainment available via WiFi

Desventajas: 1 hr delay in departure from Lusaka. Plastic cutlery was difficult to eat with. More frequent water/drinks during the flight (or water bottles instead of little cups) would have been appreciated. Movie options were not as great as other airlines.

Desventajas: They know better than me

Ventajas: Food and drink was good.

Desventajas: Every single flight (4 total) took off late and even caused us to miss a connection. On the way to Madrid from Entebbe, my luggage was mislabeled and sent to London and now is completely lost. It has been two days of a trip of having no clothes, shoes, or toiletries other than what I had on my person. And I have yet to hear from anyone with Ethiopian Airlines, only representatives from Madrid airport.

Desventajas: Could have a better seat like 30A on Boieng 387-8 Quantity of food should be improved Quality of food should be improved

Desventajas: The cabin crew had masks to protect themselves I think against the threat of Coronavirus. We passengers did not have them. It looked awkward. How about if instead of handing out headsets they gave passengers masks?! Overall I enjoy ET.

Ventajas: Crew was nice. Plane was older model. No individual movies. Seats were old and worn, but flight was nice.

Desventajas: Not sure anyone can change this, but people (Egyptians) got out of their seats before the plane had even slowed down on the runway. People were jostled about. One guy bumped me several times. They then rushed forward cramming up the aisles. Just ridiculous.

Desventajas: Nothing else. All was well

Ventajas: The crew members were very accommodating and friendly. They do a wonderful job. When I told them that the power was not working in my seat and that I needed it for my CPAP (I call it my anti-snoring device), they arranged for me to move to another seat where the power worked for the CPAP. When the power did not work in the new seat for my laptop, they offered to let me charge it in a more powerful outlet near the galley.

Desventajas: The power didn't work for my laptop. It did work for my CPAP device. Some of the seat control buttons were out of order.