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Ventajas: Aircraft very comfortable, superb entertainment system. Crew friendly.

Desventajas: Crew didn't go out of their way to serve...they did their job capably, but no more.

Ventajas: Excellent seat

Ventajas: Crew was really great - helpful and kind.

Desventajas: Both flights delayed which meant I missed my connecting flight. Stuck in Rome airport for several hours with no information about rescheduled flight. Finally figured it out with help of Rome airport information desk.

Ventajas: The arm rest was dismantled and had a sharp edge of metal which sliced my arm and thumb when I sat down. I was promised a new seat and never delivered. Horrendous.

Desventajas: See above

Ventajas: Amazing flight and service. Would fly Emirates all the time if I could.

Ventajas: Since not enough room in "What could have been better". For as long as my second flight was, from Dubai to Boston, the seats in coach were criminal!!! Way to narrow, especially if sitting next to a large person. Not nearly enough distance to seat in front of you, can't even bend over to reach some-

Desventajas: thing on the floor. The seats do NOT recline enough to be able to relax & get shuteye. It would have been really nice to have a footrest of some type, even busses have those! I am a small person, 5'1'' and 110 lb. Consider not having such a huge gap between 1st class and economy. Way over crowded.

Ventajas: Upgraded to first class!

Desventajas: In

Ventajas: Crew was helpful. I had 3 seats to myself, so yes. Seating was amazing.

Desventajas: The lunch - tooo much rice no sauce. Food was okay. The sandwich was good.

Ventajas: I love the entertainment and frequent availability of food and drinks

Desventajas: The seats are too squished together. I was stuck next to a fat woman who kept shutting off my movies by hitting the controls of my arm chair

Desventajas: There was a disruption with the audio system.

Ventajas: The seats were very comfortable and generally this flight is comfy

Desventajas: The queue during boarding is very long, they need to add counters

Desventajas: No Gin & Tonic Bus transfer to airplane for international flight? Twice...?

Ventajas: Nothing?

Desventajas: Lounge seating and services. Boarding. Lots of uncontrollable people trying to be first to board.

Desventajas: Flight was delayed by nearly 4 hours due to a cargo loading issue in Mombasa. Communication from Ethiopian Airlines staff regarding the issue & delay was very poor. Passengers were becoming very anxious and tense regarding the flight, if it would depart, and the safety of the plane. Improved communication from the Ethiopian Airline staff would have gone a long way to calming the situation and reassuring passengers.

Ventajas: Super confortable

Desventajas: Stop using old planes with no personal entertainment systems on the back of the seats.

Ventajas: on time

Desventajas: they woke me up in the middle of the night to give me food..

Desventajas: Nothing

Desventajas: There was a disruption with the audio system.

Desventajas: Language barriers are always hard, i sat next to someone who didn’t speak English well, one of the flight crew sounded irritated instead of understanding.

Ventajas: everything was pretty adequate

Desventajas: they skipped me when they passed out food and never came back.

Desventajas: No Gin & Tonic Bus transfer to airplane for international flight? Twice...?

Desventajas: There was a disruption with the audio system.

Desventajas: Alitalia is the worst airline company

Desventajas: Limpieza y mantenimiento del avión

Ventajas: Todos muy amables

Desventajas: Entretenimientos, la pantalla de es pesima

Ventajas: We landed safely in Toronto

Desventajas: In this 10 hr flight cabin crew came down the aisle only twice to offer refreshments. There should have been offers of at the least water or juice more than twice on this length of fight. I was disappointed that there were no hot drink e.g. coffee or tea offered at any time, not even with the meal, but this was certainly the least of our disappointments. Only once on this flight did I see a cabin crew member smile. Don't know why, but they were a most unhappy crew that day and this was conveyed to the passengers. I find this hard to believe, and perhaps both my husband and I fell asleep for the few minutes this would have taken, but neither one of us saw a crew member check for seatbelts and seat position before landing in TO. Boarding gate wasn't announced until an hour before boarding, which on an international flight from a large airport was a little stressful, but I am assuming there was a good reason for this.