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Ventajas: Best airline in Brazi

Ventajas: My seat 28H didn't recline

Ventajas: N/A

Desventajas: N/A

Desventajas: I was charged for luggage and I wasn’t given the option to purchase luggage while booking the flight

Ventajas: Everything was ok, the flight was on time, all the crew was kindly, the seat was comfortable.

Desventajas: They should have better food on board

Ventajas: Good space

Desventajas: Puntualidad

Desventajas: Our plane hit bad turbulence, turned around and was diverted to Cochabmba

Ventajas: Puntualidad

Desventajas: Extravío de una valija

Desventajas: Deplaning

Ventajas: The crew excellent the seats too close to each other but comfortable The flight to Rosario excellent, crew and seats

Desventajas: A little more leg room

Ventajas: Airport had food/drink/shops almost 24/7

Desventajas: I AM STILL IN BUENOS AIRES BECAUSE MY FLIGHT WAS CANCELLED AND THEY'VE BEEN RUNNING US AROUND LIKE RATS IN A MAZE WHILE WE TRY TO GET ON A FLIGHT.

Ventajas: Perfect

Desventajas: Perfect

Ventajas: Servicio, excelente igual que el personal muy atentos

Desventajas: Trasbordo en Sao Pablo, fue de imprevisto por problemas con el aeropuerto

Desventajas: Nice

Ventajas: El avión muy cómodo, limpio y todo funcionaba ok. El personal muy amable.

Desventajas: Nada.

Ventajas: Love love love this airlines! I wish the US carriers were like this!

Ventajas: After we missed our flight, we were provided with terrible customer service.

Desventajas: We were told to go to the wrong gate. After we missed our flight, we were charged 880 USD to book for the identical flight the following day. We were taken around in circles inside the airport. Absolutely unacceptable. Would not recommend.

Ventajas: Crew was awesome.

Ventajas: Excellent service for affordable price

Desventajas: Flight was delayed

Ventajas: Asked for water that I never received. Wasn’t allowed to bathroom although still 20 min until landing and other people still got up

Ventajas: No problems

Ventajas: Airrbus A350 confort

Desventajas: Crew professionalism and food to be improved

Ventajas: New aircraft with comfortable business seats

Desventajas: More than 4 hours delay! Not all selection from food menu available

Ventajas: Yes

Desventajas: Earphones never connects at my seat either other seat it’s was little hard to watch movies

Ventajas: El avión muy cómodo, limpio y todo funcionaba ok. El personal muy amable.

Desventajas: Nada.

Ventajas: Amazing staff, clean plane, good food, comfortable seats in business

Desventajas: Plane was very warm. Uncomfortably warm Movie selection was boring. Too many Marvel films which was ridiculous.

Ventajas: the flight wasn't good at all, was expecting a better and comfortable seat, but the it was a smaller flight and the seats weren't adjustable

Desventajas: at this segment you mus put a 350, which will be more cost effective and should be cheaper in nature,

Ventajas: Crew was very friendly and professional

Desventajas: 45 minutes late departure

Ventajas: The crew was Excellent

Desventajas: There is to many delays in the night flights, this should be improved.

Desventajas: Flight departure change 10 min earlier was not emailed. Total confusion and communication problems for boarding. In addition the shuttle bus was sent to the wrong airplane and had to return 3 times.

Desventajas: I had payed for an seat Gol + Conforto and one of the benefits was that the hand baggage compartment supposed to be exclusive to the people that bought this seat, so when I was entrancing into the aircraft one of the people of the GOl crew said that I’ll have to drop my baggage because the flight was full. I told that I had bought the Gol + Confort that have exclusive compartment to the hand baggage and I had showed my receive of the seat but they sayd that this benefits do not exist and took my baggage of me to drop off. It was an absurd and the worse thigh was that when I arrived at my seat, the exclusive space for my baggage was there available for my baggage and I had to drop off because the employee of the Gol didn’t know about this benefit of Gol + Confort seat and didn’t check out if really wasn’t space to my baggage

Desventajas: O lanchinho desta vez não foi Mãe Terra (graças a Deus, pois aquilo é muito ruim), mas só tinha doce (embora bom).

Ventajas: Very stable flight New airplane Excellent flight

Desventajas: Better food / snacks Boarding through finger and not by remote bus

Ventajas: Everyone smiling Check in easy Though flight was crowded it was quick

Ventajas: Great new airport. Friendly staff. Traveled with them before and will again. Great rate and 2 bags!

Ventajas: The service and food are always fantastic. The staff really goes out of their way to make you feel welcomed and comfortable. The ticket price was fantastic too!

Desventajas: I had no vegetarian dinner

Desventajas: The airport is not proper for travels , you need at least 2 hours to finish from the long lines and finding your way to the right location before the immigration and run to the gate if you are in good shape minimum from 10 to 15 minutes

Ventajas: Yes

Ventajas: On time departure and arrival. Hard working crew members.

Desventajas: No slippers for long flights.

Desventajas: Cleaning of bathrooms

Desventajas: Plane was too warm and movie selection was the same for all flights. Too many marvel kid movies.

Ventajas: Airrbus A350 confort

Desventajas: Crew professionalism and food to be improved

Desventajas: Flight was delayed and caused me to miss my connecting flight on another airline that had no other flights that day. As a result of the lack of communication and general lack of professionalism, staff refused to rectify the situation and take responsibility, and I was forced to stay overnight. Worst

Ventajas: I appreciated the amount of movies offered as well as its variety. I also liked how often they brought drinks and snacks. The airline crew was very helpful to passengers.

Desventajas: Crew members paying more attention to the passengers, more option of food, being on time and cleaning after another flight.

Ventajas: Good entertainment on board and the crew was fairly attentive, but not as attentive as on other airlines.

Desventajas: Food was not great, but at least it was edible. Thought the crew could have also asked about refills more often.

Ventajas: Efficient processes

Desventajas: More diverse snacks

Ventajas: Servicio

Desventajas: Check in

Ventajas: Business Class, seat 1L. Comfortable flight. Arrived well rested.

Ventajas: La atención de la tripulación fue sobresaliente. Muy amables y sociables. El personal de cabina estaba muy interesado en que mi esposa y yo nos sintiéramos a gusto

Desventajas: Si pueden poner algo de entretenimiento sería bueno.

Desventajas: Wish there was more snacks.

Desventajas: O lanchinho desta vez não foi Mãe Terra (graças a Deus, pois aquilo é muito ruim), mas só tinha doce (embora bom).

Desventajas: We had a 90 minute delay in brasilia