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Desventajas: The A330 really needs a makeover... Other airlines offer a better service in Business class

Desventajas: La simpatía de los azafatas/tos

Ventajas: Good service

Desventajas: Disorganized confusing boarding process, tight seats in coach.

Ventajas: Very uncomfortable seats, entertainment system was outdated, airplane was shabby and the main meal was horrible.

Desventajas: It is obvious that the airline has not invested funds to keep up and it shows. I will avoid flying Alitalia in the future.

Ventajas: The crew was courteous and helpful. The cabin was clean and seat was comfortable.

Desventajas: Aircraft interior was a bit dated. Entertainment was via handheld device either your own or one provided by the airline.

Desventajas: The airport at Chicago always keeps me on the tarmac arriving OR departing. One of my least favorite airports, and almost always my last pick.

Ventajas: Crew was full of older agitated staff. The black woman with curly hair was very nice, and friendly.

Desventajas: Actually getting the flight I paid for. Or at least getting a one way flight, like I should've had. Arrived at my destination 4 hours late.

Ventajas: Seat confort

Desventajas: 2 hours delayed, even tea has to be paid

Desventajas: Too many delays including leading the gate due to ground staff leaving equipment behind the plane .... really ?! On the upside - announcements from 1st officer was good

Ventajas: We finally got there.

Desventajas: Make water available at Heathrow 5 (2drinking fountains for thousands) and no water or any drink on the plane.

Desventajas: T5 needs many more drinking fountains.

Ventajas: Fantastic crew!

Desventajas: Both outbound and inbound flights had defective/nonfunctional entertainment screens at our seats.

Ventajas: Flight was good. The problem was the ticket purchased from Kayak was not as stated. Because there was a layover in Amsterdam, I was not able to check my bag all the way through to USA. AND I had to visit 5 counters to check bag, pay for bag at different counter and 3 other counters!

Desventajas: It would have been better if the ticket I purchased was the one that I selected. It was not as advertised. I searched for ticket that was translatlantic with one checked bag. BUT kayak booked an ECONOMY LIGHT fare that required payment. It was not as advertised and a total head ache for check in.

Desventajas: Lufthansa not taking any responsibility for allowing connection time to be so short. Everyone on the fight from London missed their connections!

Ventajas: nothing

Desventajas: very rude staff. I think what they do is illegal. they lie to customers and advertise wrong information. I wish i had the time to take them to court.

Ventajas: The crew was pleasant

Desventajas: Baggage checkin & flight boarding was slow & disorganized.

Desventajas: Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage....

Ventajas: La atención de la tripulación

Ventajas: Friendly crew

Desventajas: Can’t think of anything

Ventajas: I like the comfortable seats

Desventajas: Service lag a little

Desventajas: We had a short delay

Ventajas: The comfort of the flight snd kindness of the crew.

Desventajas: My connecting flight to san francisco was through Delta, which it was on a different terminal, I had to carry my luggage out of the airport in order to get to delta’s terminal - the buildings are not connected.

Desventajas: More options for gluten free food. Always get the same dish

Ventajas: Crew nice and friendly. Handled a drunk passenger very professionally. On time arrival and easy boarding.

Desventajas: Seat was very uncomfortable - TV attachment sticking into my leg all night! Food the worst I’ve had on BA, dry and tasteless.

Desventajas: Free snack and tea and coffee

Ventajas: Crew was lovely and kind, esp to babies and their clueless parents. I also like the safety video

Ventajas: Standard

Desventajas: Food/drinks extra cost, seat was broken and uncomfortable. Flight delayed and caused me to miss my int’l connection.

Ventajas: Aircraft and crew

Desventajas: Food

Ventajas: Crew was competent

Desventajas: The plane was hot the entire flight

Ventajas: These ladies work hard on this plane. They were checking on you and serving food or drink every hour. Always polite and accommodating. The seats are very comfortable and roomy. Great selection of entertainment. I would highly recommend.

Desventajas: Again, there was not enough time between flights. It was a HUGE rush in Denver to get to my next flight, and I almost missed it.

Desventajas: Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me

Desventajas: Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience

Desventajas: The KLM crew are always great serving and treating you. Well above many other airlines.

Ventajas: Slow service.

Desventajas: Better communication!

Ventajas: The crew was amazing

Desventajas: Great job

Ventajas: Yes

Desventajas: Nothing except the airport

Ventajas: Food was unusually good for airplane food

Desventajas: Leg room

Ventajas: Nothing really

Desventajas: Politeness during check-in, timeliness in providing gate information, having a person at the BA desk to help, being on time

Desventajas: 2h30 delay and no follow-up for connecting flights

Desventajas: Did not fly to D.C. (or with Lufthansa at all) as that flight left before our first flight arrived. We had to wait 3 hours in the customer service line before we were told we could not fly out until the next day, which caused me to miss work (even though I gave an entire day as a buffer).

Desventajas: Flight delayed and I missed connection

Ventajas: Fantastic crew!

Desventajas: Both outbound and inbound flights had defective/nonfunctional entertainment screens at our seats.

Desventajas: Cuisine wasn't much in quality and the problem was exacerbated by industrial strike of BA Catering Services company in Lagos on the day in question. I experienced reduced quality, and I did not get value for what I payed for.

Desventajas: Seats and entertainment

Ventajas: The crew was super friendly and definitely enjoyed the selection of movies. Plus I was surprised with how much food and drinks were offered by this airline. It was great especially the ice cream treat.

Desventajas: The seats were a little uncomfortable but to be expected on long flights.

Desventajas: Got a flight delayed and missed my connection. Had to wait >12hrs for next flight

Desventajas: Unfriendly, sarcastic flight attendant. No free gin & tonics on United/Lufthansa apparently, unlike other international airlines. Had to pay extra to get what ought to be a standard amount of legroom.

Ventajas: TSA in Philadelphia were very rude and aggressive. This is not Lufthansa's fault, but LH can at least pass on word that their passengers were hassled unnecessarily by TSA personnel.

Desventajas: See above.

Ventajas: good crew ok food for airline

Desventajas: despite an outrageous price we had problems registering our luggage economy light never heard of it

Ventajas: Always polite and accommodating. The seats are very comfortable and roomy. it was a pleasant quick flight

Ventajas: The site was convenient and comfetable

Desventajas: Food

Ventajas: Todos muy amables

Desventajas: Entretenimientos, la pantalla de es pesima

Desventajas: The A330 really needs a makeover... Other airlines offer a better service in Business class

Desventajas: We were traveling with my 94-year-old grandfather who needed wheelchair assistance. And it took the 4th person I asked to get any assistance. The very first Alitalia person I tried to speak to was the very worst. Though her job was to check people in, she said she couldn't help me and to go to another counter. When I asked if she could please at least make a call to get a wheelchair (my grandfather was at the airport entry and couldn't walk) she made a terrible face, threw the papers on her desk around and said I had to go to another counter. When I went to the counter she pointed at, I was told again I would have to go to another counter. No offense to dog owners, but the animals that were traveling received better assistance.

Ventajas: Flight was on time.

Desventajas: In flight complimentary food and drink service could have been better.

Desventajas: More options for gluten free food. Always get the same dish

Ventajas: The crew was amazing and extremely helpful!

Desventajas: The food could have been better

Ventajas: The comfort of the flight snd kindness of the crew.

Desventajas: My connecting flight to san francisco was through Delta, which it was on a different terminal, I had to carry my luggage out of the airport in order to get to delta’s terminal - the buildings are not connected.