its location was good roomes were not clean enough and full of ants and mosquitos. Room daily service was not done regularly and at a suitable time.
convenient location with friendly staff. excellent value for money
great swimming pool,cozy living,great breakfast and good green surrounding. not very far off from walking street. they charged 500 bhat for single lady guest.poor staff service.heavy charge for mini bar
The poolside is great and clean. The Hotel is situated in a quiet area but also near to shops and the seaside. The restaurant isn't as unique in style as the pool area and the rooms. The restaurant is quite basic. breakfast buffet was ok.
The swimming pool, One of the room service lady helped me with a lighter and we were chatting and that was great I loved chatting with her
Exactly the resort surroundings we were looking for with many eateries a stones throw away. Convenient location. Not enough food choices in the hotel. Only have one coffee shop.
Swiming pool, close to the beach, friendly stuff Lights around the hotel, should be brighter, not very reliable wifi internet connection
We liked especially the pool area and breakfast. We were travelling with a baby and we got very good service with that also. Rooms were quite time-worn and smelt mold. It was allowed to smoke inside the rooms and it had left also bad smell to the room.
we stayed in the bungalows found them very adequate and quiet at nite.staff were allways polite and helpfull would def recomend hotel.
Location of hotel is good. Pool are is large. Hotel was quite pieceful, quite many older people staying. Housekeeping not very efficient. Pool and the garden not so clean. Big hotel, not so cozy one. Breakfast not specially good.
i liked the sea view and the swimming pool i even extened to 5 days and got the same rate
The view was very nice, every thing was very clean, pool was clean and nice, staff were very nice and helpfull and well situated for shopping. The price was a bit expensive compare to the 5 star hotels that I have been in other places.
Checking in and welcome drink. Giving me opportunity to get breakfast discount. No security concern for customer because I called front desk for an assistance but no support at all. Asked for late check out and only one hour was granted but when I went to update the key card to find out that late check out was not updated so some fat girl was giving attitude about it. I asked for the front desk manager and then they decide to ignore me until I demand it right away. Front desk manager did not know her staff name so while manager is asking her name that she was on the phone ignoring the manager as well.
Swiming pools was nice. Too much extra charges! Not so worth of money!
Freindly staff, very nice and helpful The room is too small, the walls are thin, hence, you can hear every little sound on the next room, it was a nightmare
Swimming pool Staff are not helping
The position is very good for seeing most things in Pattaya and the staff were all very helpful. The fact that it no longer has a tennis court.
Close to the beach. Good breakfast. I asked a quiet room with Internet. Received a noisy room without Internet connection. Later got a room change. Night party in the garden next to my room, no pre notice. 3 star hotel. I dislike.
The rooms at the Ocean Tower are beautifully designed and comfortable. Attitude at reception is not very Thai, close to unfriendly.
liked the open concept bathroom and the swimming pools the morning buffet spread did not have much variety
Everything about the hotel was just gr8-the location,the ambience,the rooms,Buffet b'fast,Room service-it was a very good experience in totallity.
The location was very nice and the staff was very friendly. The hotel did not give me an invoice when I checked out.Is this the normal practice.
Lay out of room and view
The location was excellent and the hotel is well back from the street so there is no noise from the street. The room and hotel facilities are very clean and welcoming. The daily breakfast was very good with a wide variety of foods. Coffee - Excellent! Since the halls to the rooms are tile and not carpet, it can be noisy and this is exacerbated by the fact that most people don't appreciate the noise they create. My recommendation is buy some ear plugs, which totally solved the problem for me.
It was a good value for the price. There were roaches. The reservation said that there is a tub, but there was none.
the pool is pretty and the rooms are spacious but unfortantely that is it. I would not recommend this hotel – the staff are very unhelpful and at times rude – they did not appear to be used to dealing with guests and during our stay the hotel appeared to be empty – which meant the hotel was devoid of any sort of atmosphere. Also half of the place looked like a building site with many of the rooms still under construction. The only few people who seemed to be there were people who appeared to have brought rooms there as apartments/time shares. Finally the location is terrible – about 30 mins walk from the beach and the surrounding buildings are very run down and you feel very out of the main town.
nice pool, friendly staff had locked door between rooms and you could hear too much noise from neighbours
Situation is really good. There is a disco 50 metres away.The person who took the photos for the hotel web is really good because the reality is far away from those photos.Plenty of mosquitoes.
Very nice place! In the heart of walking street, but still peaceful place to be! Cool pools and everything! Recommend! I will stay there again in future. Wifi got to be free these days! I won´t never pay that 700baht day for internet access!
Unless you have a early raise to catch your flight....forget it....the hotel does exactly what it says in the tin...no glamour, no fuss...by the way, the swmining pool is more like a baby bathtab...but its cute..the airport drop off is a plus... The area is simply hedious..the staff friendly, but the girl at the reception she forgot to wake me up, and I nearly missed my flight back. She keep asking for tips even though I have just check in...weired...I guess, they are there to milk as much money as possible, knwing at the look of my face, that I will not be coming back in the hurry.
Excellent Location right at the end of Walking Street but quiet enough to be relaxing, extremely helpfull staff
This is my second stay in this hotel which is excellently located and offers great value for money. Second poolside with seaview is a big plus. Staff is very friendly.
The location was very good, at the end of Walking Street, by the sea, and in quiet surroundings. The swimming pool and the gardens were beautiful and spacious. Nothing to complain about, except that you have to pay 420 bath per day for using your personal computor in your room.
Excellent breakfast and swimming pool nothing to coment
Friendly staff, always helpful no
Close to the port, where you can take a boat to islands. Close to Walking Street, where many restaurants and shopping malls. Very friendly staff. I had to change the room to a Exclusive Delux because ordinary Delux room is not 4* but more 3* hotel room. Bathroom in Delux room is not very good. There was a re-construction near the big sweeming pool. There was a lot of noise there all day around.
It was a ideal location for our Holiday and we had good time all through our stay at the Hotel. It was very clean and maintained well. We look forward to come back with our family Members as well. May be the Hotel could have had a Disco or Lively Pub. Because, we had to go around searching for a good Disco and Active Pub. Anyway thats only our expectation. If they were there it would have been more good. Whatever it is we liked the Hotel a lot.
all detailes are thouruoghly thought over in hotel design, lanscape, fruits in room, small details - comfortable stay, evening sea dining at Aqua restaurant on Friday little beds on the beach, too many people on the beach had to spend time looking ofr free beds for money
all new hotel, trying well to be a 5 star hotel overall staff did its very best to please guests. The staff at the bar was a let down, management needs to watch out. Besides that nothing negative to report.
The Centara Grand Mirage is a fantastic themed hotel. I only stayed for a couple of nights with my partner, my son and his girlfriend, as a stop over, but we would definately return here for much longer. It has almost everything you could want right there in the hotel complex; including a private beach, excellent restaurants, bars, spa, good size gym, kids play rooms etc etc, and fantastic grounds with numerous pools, slides and a lazy river. The staff were very pleasant and attentive. The hotel is far enough from the noise and bustle of Pattaya to relax, but only a short Tuk Tuk ride to the action if you want it. I would recommend this hotel to everyone - families, couples, old, young - there's something for everyone. No Complaints, loved this hotel.
Water sports facilities are excellent this is the best place for families with young childrens.
The pools were excellent. Paying to use the kids playroom! For goodness sake... I know it was only 50baht but still. If you are going to charge at least plough the proceeds back into the equipment in the room.
great！ I love their pool! Had so much fun
Jacuzzi room is very romantic Check-in and Check-out counter should switch, check-out staff is double the check-in, that makes the check-in line very long
staff were very helpfull and very customer focused
The mattress was so hard
Room facilities, especially light control system Staff do not speak english good. They provide a service very slowly
It is a quiet hotel, but not surprising since it is so very far away from any action. The staff is friendly , but not professional The main reason why I booked this hotel was because there was no other available that moment, and I sure regret doing this each day I stayed there. There were no feedbacks available , and I would advice not to book a hotel without feedback which proves how usefull this information is. This hotel is more like a guest house with swimming pool. Breakfast is very basic, personel obviously not professionally trained. The location is way out of the centre or the beach (unless your idea of a perfect holiday is spending a day at Big C) . Rooms are very standard with old furniture and not too clean , bedlinnen torn . For one third of the price you can get a far more better deal at any guest house and closer to the centre.
i liked the room and the facilities the pool
The pool is very nice and the staff are very friendly. Also, the bathtubs are gigantic The location is horrible and the breakfast is even more horrible. After experiencing the slop they were serving once, I skipped breakfast for the next two days. Truly disgusting.
The staff worked as a team to insure your complete satisfaction. I felt like I was with family
it is small but very quiet. The swimming pool is just downstairs and opens till late night. The breakfast is good. It's far away from the beach and the business area. No bus from the hotel to the bus stations going back to bankok.
Citin Garden Pattaya is a quite hotel off the beating path with a execellent staff. Make sure prior to going out for the evening you get a card from the manger with the location of the hotel. It is difficult to find for the average cab driver. The free WIFI did not work the entire stay, but the manager allowed me to use his personal computer.
cleaners put condom to my room. don't think that it was a good joke. the hotel and swimming pool is smaller than I imagined after the photos.
great, it's beautiful. none