Water sports facilities are excellent this is the best place for families with young childrens.
The pools were excellent. Paying to use the kids playroom! For goodness sake... I know it was only 50baht but still. If you are going to charge at least plough the proceeds back into the equipment in the room.
The Centara Grand Mirage is a fantastic themed hotel. I only stayed for a couple of nights with my partner, my son and his girlfriend, as a stop over, but we would definately return here for much longer. It has almost everything you could want right there in the hotel complex; including a private beach, excellent restaurants, bars, spa, good size gym, kids play rooms etc etc, and fantastic grounds with numerous pools, slides and a lazy river. The staff were very pleasant and attentive. The hotel is far enough from the noise and bustle of Pattaya to relax, but only a short Tuk Tuk ride to the action if you want it. I would recommend this hotel to everyone - families, couples, old, young - there's something for everyone. No Complaints, loved this hotel.
all new hotel, trying well to be a 5 star hotel overall staff did its very best to please guests. The staff at the bar was a let down, management needs to watch out. Besides that nothing negative to report.
It was a ideal location for our Holiday and we had good time all through our stay at the Hotel. It was very clean and maintained well. We look forward to come back with our family Members as well. May be the Hotel could have had a Disco or Lively Pub. Because, we had to go around searching for a good Disco and Active Pub. Anyway thats only our expectation. If they were there it would have been more good. Whatever it is we liked the Hotel a lot.
Jacuzzi room is very romantic Check-in and Check-out counter should switch, check-out staff is double the check-in, that makes the check-in line very long
all detailes are thouruoghly thought over in hotel design, lanscape, fruits in room, small details - comfortable stay, evening sea dining at Aqua restaurant on Friday little beds on the beach, too many people on the beach had to spend time looking ofr free beds for money
great！ I love their pool! Had so much fun
Swimming pool Staff are not helping
The position is very good for seeing most things in Pattaya and the staff were all very helpful. The fact that it no longer has a tennis court.
Swiming pools was nice. Too much extra charges! Not so worth of money!
liked the open concept bathroom and the swimming pools the morning buffet spread did not have much variety
Checking in and welcome drink. Giving me opportunity to get breakfast discount. No security concern for customer because I called front desk for an assistance but no support at all. Asked for late check out and only one hour was granted but when I went to update the key card to find out that late check out was not updated so some fat girl was giving attitude about it. I asked for the front desk manager and then they decide to ignore me until I demand it right away. Front desk manager did not know her staff name so while manager is asking her name that she was on the phone ignoring the manager as well.
Close to the beach. Good breakfast. I asked a quiet room with Internet. Received a noisy room without Internet connection. Later got a room change. Night party in the garden next to my room, no pre notice. 3 star hotel. I dislike.
The rooms at the Ocean Tower are beautifully designed and comfortable. Attitude at reception is not very Thai, close to unfriendly.
Freindly staff, very nice and helpful The room is too small, the walls are thin, hence, you can hear every little sound on the next room, it was a nightmare
Lay out of room and view
The location was very nice and the staff was very friendly. The hotel did not give me an invoice when I checked out.Is this the normal practice.
Everything about the hotel was just gr8-the location,the ambience,the rooms,Buffet b'fast,Room service-it was a very good experience in totallity.
Very nice place! In the heart of walking street, but still peaceful place to be! Cool pools and everything! Recommend! I will stay there again in future. Wifi got to be free these days! I won´t never pay that 700baht day for internet access!
This is my second stay in this hotel which is excellently located and offers great value for money. Second poolside with seaview is a big plus. Staff is very friendly.
Friendly staff, always helpful no
Close to the port, where you can take a boat to islands. Close to Walking Street, where many restaurants and shopping malls. Very friendly staff. I had to change the room to a Exclusive Delux because ordinary Delux room is not 4* but more 3* hotel room. Bathroom in Delux room is not very good. There was a re-construction near the big sweeming pool. There was a lot of noise there all day around.
Excellent breakfast and swimming pool nothing to coment
Unless you have a early raise to catch your flight....forget it....the hotel does exactly what it says in the tin...no glamour, no fuss...by the way, the swmining pool is more like a baby bathtab...but its cute..the airport drop off is a plus... The area is simply hedious..the staff friendly, but the girl at the reception she forgot to wake me up, and I nearly missed my flight back. She keep asking for tips even though I have just check in...weired...I guess, they are there to milk as much money as possible, knwing at the look of my face, that I will not be coming back in the hurry.
Situation is really good. There is a disco 50 metres away.The person who took the photos for the hotel web is really good because the reality is far away from those photos.Plenty of mosquitoes.
The location was very good, at the end of Walking Street, by the sea, and in quiet surroundings. The swimming pool and the gardens were beautiful and spacious. Nothing to complain about, except that you have to pay 420 bath per day for using your personal computor in your room.
Excellent Location right at the end of Walking Street but quiet enough to be relaxing, extremely helpfull staff
Su increhible hermosa arquitectura muy bien combinada con el precioso paisaje de playa y mar. Su variedad de restaurantes de alta calidad. Sus buinisimas insalaciones, deportivas, picinas y spa. En absoluto, no teng quejas.
Me gusta la cercanía a la zona de la ciudad. El personal es increíble y siempre servicial. Al principio de la habitación no olía tan bien... Supongo que es la humedad.
i liked the sea view and the swimming pool i even extened to 5 days and got the same rate
The view was very nice, every thing was very clean, pool was clean and nice, staff were very nice and helpfull and well situated for shopping. The price was a bit expensive compare to the 5 star hotels that I have been in other places.
Room was excellent. Staff was helpful and courteous. Service was very good. Room service was a bit slow may be because of long holidays. Breakfast could have been better.
Nice staff, clean, great pools. Location is not good - although they run a shuttle service. We hired a cot for our baby and it was faulty - our baby fell out of it, was thankfully unharmed. The baby chairs do not have straps so are not appropriate. I had to use my belt to strap our one year old boy in the chair.The restaurants at night lack atmosphere - they need nice pretty lighting and they need nice soft music to play, maybe traditional Thai music.I felt that the hotel was expensive for what is was and it was not in a convenient location as Jomtiem beach was miles away, despite web claims that it is nearby!
nice salt water pool with good setting, beach front, clean and tidy. towels are of low grade quality, do not match the price and image of this hotel.
Very friendly staff. Excellent cleaning. Nice breakfast buffé. Cleaning of beach was not done every morning. Because of Pattaya a lot of plastic garbage floated ashore.
Nice lobby area and swimming pool The location is not really convenient. Even so it mentioned that hotel has a beach access however sea is far away from the shore and not even deep enough after 400 m walk the water still up to knee.
There are very good swimming pools, very good restaurants & bars and very good Gym and SPA. The sea near the hotel is shallow and dirty.
The mattress was so hard
Room facilities, especially light control system Staff do not speak english good. They provide a service very slowly
staff were very helpfull and very customer focused
Nothing special ! The hotel location is too far from the city while there is only a small dirty beach. No connection to the Pattaya beach. Swimming pool area is too small so limited privacy feeling.
swimming pool for kids
it is suck! I will never ever stay again.
Beautiful huge swimming pool with pool bar, private white sand beach and private greenyard seaview front with bar. You can choose where to stay. Huge wonderful buffet breakfast with all sorts fo things. It's not new anymore, rooms and swimming pool are still very very nice, but you can see they are not new anymore. Too many annoying mosquitos start coming out at 6pm, I think it's due to the passage from the big swimming pool to the beach that is like a grotto and mosquitos probably colonzed it.
the hotel is far away from the pattaya entertainment areas and walking street
Away from the hussle & bustle No drinks lounge / but believe this was due to possible restoration works
Fantastic territory, and a magnificent view to Sanctuarity of Truth. Individual beach. Everything was great. I would suggest reducing prices for SPA as comparing them to regular city offers, they seem to be greately overpriced. And also I expected to have room a bit larger, but anyway this hotel is the one I would definetey recommend to my friends and return there once again.
kind staffs such as Kae, Nana & Cat. :> No
swimingpool is very nice:)) very exspensive internet!:((
It's not any more managed by Sofitel. And that makes all the difference, in terms of service and overall management.