Hoteles en Madrid

Ventajas: Top notch for a European hotel in terms of cleanliness and design. The location is not ideal, but taxis were easy to come by. Architecturally it's stunning.

Desventajas: The rooftop pool is subpar (tiny) and has woefully inadequate seating.

Ventajas: As other people have said, it is the staff at this hotel that were really great and I have told people about it that I would not normally tell or make comment to. If all hotels used this one as an example of how to deal with customers from the point you enter it, travelling would be a lot more pleasant. It is the little things that they do so well and always cheerfully, they respond, they are good at what they do from the restaurant to the bar to reception and the doorman and porter. I dont know how they do it, but they need to keep the secret and keep it going!!

Desventajas: The size of the gym and the pool!!

Ventajas: Rooftop and lobby bars are amazing Design of the hotel was beautiful and extremely trendy

Ventajas: Como otros han dicho, el personal de este hotel es realmente genial. Si todos los hoteles utilizado este como un ejemplo de cómo tratar a los clientes desde el punto que entras, viajar sería mucho más agradable. Es el poco cosas que tan bien y siempre explícitamente, para responder, que son buenos para lo que hacen en el restaurante, en el bar de recepción y el portero y maletero. No sé cómo lo hacen, pero que necesitan para mantener el secreto y seguir en marcha!

Desventajas: El tamaño del gimnasio y de la piscina!

Ventajas: La azotea y los bares del vestíbulo son increíbles El diseño del hotel era precioso y muy moderno

Ventajas: Discovered bedbugs before going to sleep. Had to pack up my belongings in the middle of the night and move hotels. Staff had said they were going to pass along my contact information to the manager. Days later and I've heard from nobody.

Ventajas: The location was GREAT!!!!! One block away from main street, so quiet in the evening, and perfect during the day. I would definitely stay here again!!!

Ventajas: My boyfriend and I stayed here with extended family for a week. Great location, everyone that worked there was really nice/helpful and the rooms were great. So happy to have stayed here during our European adventure!

Desventajas: Breakfast/buffet was not included in our stay but there are great little breakfast spots for a cheaper price right down the road from the hotel. workout facilities were a little older

Ventajas: La ubicación es genial! A una cuadra de la calle principal, así que muy tranquilo por la noche, y perfecto durante el día. Sin duda me alojaría aquí de nuevo!

Ventajas: Mi novio y yo nos alojamos aquí con familia extendida por una semana. Gran ubicación, todo el mundo que trabajaba allí era muy agradable y servicial, y las habitaciones estaban muy bien. Muy contentos de haber estado aquí durante nuestra aventura europea.

Desventajas: El desayuno/buffet no estaba incluido en nuestra estancia, pero hay lugares fantásticos para desayunar a un precio más barato justo al final de la calle Las instalaciones del gimnasio del hotel eran un poco más viejas

Ventajas: The location and facilities are excellent. The staff, especially the front desk personnel, were great—very helpful and knowledge.

Desventajas: Noise from other rooms and service vendors is a bit distracting in the evening. Breakfast in the restaurant is very nice but formal. it would be nice to also a venue that is simpler and more low key without the white linens

Ventajas: Great view and beautiful suite on the 5th floor

Ventajas: DATED, ROOMS ARE LOUD, NO ISALATION CAN HEAR NEIGHBORS ON ALL SIDES AND CLEANING STAFF, THE BED WAS 2 MATTRESS PUT TOGETHER AND VERRY UNCOMFORTABLE, IM 5,10 AND MY FEET HUNG OFF THE END,

Desventajas: ONCE INSIDE YOU FEEL LIKE A HOTEL FROM THE 70s THE DECORE IS OLD. THE BREAKFAST WAS AGOOD VALUE. OVERALL WE DID NOT ENJOY OUR STAY. MADE 2 PHONE CALL TO TRY AND GET A REFUND WITH NO SUCCESS, IT WAS SO BAD WE CHECKED OUT 1 DAY EARLY.

Ventajas: Fantásticas vistas y hermosa suite en el 5° piso

Ventajas: Viejo, las habitaciones son ruidosas, no hay insulación, puede escuchar a los vecinos en todos lados y personal de limpieza, la cama eran 2 colchones juntos y muy incómodos. Soy bajo y mis PIES colgaban.

Desventajas: Una vez dentro te sientes como un hotel de los 70, la decoración es antigua. El desayuno era bueno en relación calidad-precio. EN GENERAL, no disfrutamos nuestra estancia. Hice 2 llamadas para intentar CONSEGUIR El REEMBOLSO, sin éxito, era tan malo que nos marchamos 1 día temprano.

Ventajas: The room The location The general ambience

Desventajas: We reserved a room with breakfast thru 'get a room' and surprised to see that it was not a buffet breakfast!!! for getting the buffet breakfast we needed to add some more money.... Not all the recommendations of the concierges were good, sometimes it seemed like they recommended places that they had personal interests/connections in.

Ventajas: Old world charm and location. Great lobby and dining rooms

Desventajas: Room furnishings and hall carpets need refreshing

Ventajas: Staff was delightfully enthusiastic. Setting was beautiful!

Ventajas: The beds were amazingly comfortable, the housekeepers were not only very amusing but extraordinarily nice. The hotel was insanely clean and had a very comfortable feel to it, as if a lot of fancy people had been through it over the years. The location is good, but not great, for accessing most of the touristy stuff in Madrid. But I found the Prado (directly beside the Ritz) to be horrifically overcrowded compared to some of the other museums like Sofia Reina just down the street. Note: Not really easy to access via metro, I'd recommend taking a taxi to/from.

Desventajas: Take the following review with a grain of salt. I am a young person who grew up poor and wanted, for once, the "Ritz" experience: While I am a big fan of trying new things, I have to say that the Ritz experience just wasn't for me. I don't mean to be crass, but if I had a fistful of fives - I can think of a few places I'd rather spend it than tipping the endless stream of people trying to help me with things. Additionally, there is a little doll that you place on your door if you do not wish to be disturbed. Note: Don't leave the doll up for very long, because if you do, they will call your room until you answer so that they can ask when the next time they can come in your room is. I nap maybe... 2-3 times per year at most, and I am severely irritated that they felt the need to call during my biannual nap to ask me when they can come in my room. Instead of changing my sheets 3X per day, how about leaving me the hell alone when I have my DO NOT DISTURB DOLL up? Perhaps I am not cut out for the lifestyle, but I don't want/need people treating me like a helpless child, yet simultaneously making me feel "lower" than they are. Every time I offered a "no thanks, I don't need a taxi, I'm walking" or walked into the hotel from the street, I received these weird looks of incredulity/disdain that I didn't particularly care for. When I brought my own luggage downstairs on checkout I absolutely horrified the front desk attendant. Why the need to treat people like this? I have no idea. My recommendation? Take the $500 per night you'd spend here for the standard room and split it in half. Take $250 / night to spend on some other hotel's suite. Take the other $250 and stick it back in your pocket.

Ventajas: La ubicación y el encanto del viejo mundo. Un gran vestíbulo y comedores

Desventajas: Los muebles y alfombras de los pasillos necesitan ser renovados

Ventajas: El personal era deliciosamente entusiasta. El entorno era precioso!

Ventajas: location and the staff

Ventajas: Excelentes instalaciones y servicio

Desventajas: Ducha muy pequeña

Ventajas: The club lounge make a huge difference

Ventajas: La ubicación y el personal

Ventajas: El salón club hacen una gran diferencia

Ventajas: I liked everything about the hotel, elegant, clean, luxurious, great service, overall a great hotel.

Ventajas: Me gustó todo sobre el hotel, elegante, limpio, lujoso, gran servicio, en general es un gran hotel.

Ventajas: Super convenient location to Central Madrid

Desventajas: Very tight spaces in rooms

Ventajas: Ubicación muy conveniente al centro de Madrid.

Desventajas: Muy espacios estrechos en habitaciones

Ventajas: El servicio del hotel es fenomenal. Ya sea el personal de recepción, del bufete, o el conductor del shuttle, estan atentos a cualquier necesidad de los huéspedes.

Desventajas: Que no haya servicio de lanzadera a Madrid centro x la tarde.

Ventajas: Close to airport. Free frequent shuttle to the airport. WiFi free to Hilton honor members only

Desventajas: RESTRUANT menu for lunch and dinner was limited

Ventajas: Very nice room for the price.

Desventajas: Facility needs an ATM.

Ventajas: El personal del hotel fue estupendo sobre todo in joven de recepción llamado Luis. Mi reserva no había llegado y llamaron a kayak. Nos tocó esperar 20 minutos y fueron superables.

Desventajas: Charge for wifi. Those days are over.

Ventajas: Nice room

Desventajas: No free internet in rooms?? Expensive food

Ventajas: Very nice hotel. Very expensive breakfast.

Desventajas: Close to airport but extremely difficult to navigate there by car. If you plan to drive in/around Madrid you need to use GPS always!!

Ventajas: This is a great hotel. Front desk staff are professional, helpful and pleasant!!!

Desventajas: We liked everything!!!

Ventajas: Everything

Desventajas: Nothing

Ventajas: Free shuttle

Desventajas: Food was EXPENSIVE and not that good. However the bartender was very nice and let me order something else after the paella was AWFUL!

Ventajas: Clean, close, safe. comfortably, but not not cheap for what you're getting.

Ventajas: Rooms are very nice