Nothing. Upon arrival we were told that all the king bed rooms were taken which we had reserved prior to. Then we walk into the room that wasn't clean. Beer cans strewed everywhere, beds were filthy and trash all in the room. Not only that but the elevators were out of order and we had to climb 8 flights of stairs each time we left the room. Worst stay ever
Rooms were nice and clean. 1 out of 4 elevators were working and we all had to walk 30 flights of stairs with all of our luggage. There was no apology or compensation for anything. I understand technically issues happen but we were on the 30th floor and it had been 8 hours.. ridiculous.
I liked the location to the trains going through downtown dallas. It is a high-rise hotel so some rooms overlook downtown. Yes, staff unfriendly and would not answer phone calls to front desk after hours of continous attempts went downstairs in pajamas due to the fact that the heater never worked. Maintance came in to room at 2am even though attempts were made beginning at 11pm. And, the heater was never repaired. The safe in room did not work. The reservation made through booking.com 2 days prior to arrival was not there. So after much delay at front desk and another credit card charge was able to go to room with no heater,no staff that would help, and a safe that did not work.
Ubicación fantástica. Fácil acceso. Habitación bonita y grande. Desayuno incluido.
Las camas eran muy cómodas! No hay aparcamiento, pero usar el servicio de mensajería al servicio de aparcamiento fue rápido y fácil. Nada sin gluten disponible para el desayuno excepto frutas. Las opciones de cena sin gluten y gratis fueron geniales y deliciosas.
Staff was very friendly. Check in and out was a breeze. Room was clean and up-to-date. The only thing I didn't like was the weather. The hotel was great.
The Marriott location couldn't be better. Being located inside the city center was an experience in itself. It's as if your in a city...inside! Loved our balcony. Overall was more than pleased!
Cleanliness and willingness of the staff to help find a more comfortable room. When the hotel lost power and the fire alarm was tripped it seemed that the emergency response was disorganized and didn't have a clear leader. I was also disappointed in the city, there was not one police officer or fire fighter at the from of the hotel helping matters. Felt very unsafe throughout the situation.
It was Centrally located. Rooms are a bit small.
Stayed at the Joule for my wifes birthday. It was our second stay at this hotel so that should speak volumes about our overall experience in that we are repeat customers. The staff were so eager to please that we felt like a part of the family.
Quick getaway for my husband and me to see Carrie Underwood and we loved the whole experience. Will definitely go again. Not a Thing!!
I personally enjoyed the attentive service, the design of the lobby/room and the comfort of the bed.
Our stay was great. The room was small but clean. The staff was very friendly, especially the valets. The food was way over priced and not that good.
The hotel was extremely clean and pleasant.
I really liked the room decoration/colors, the staff (great!), and the van service, which really made a difference (as I was attending a conference at the Hyatt). The chair by the desk (too short and very uncomfortable) and the fact that the door to the other room does not block any sound (the person next door had a cough that I had to put up with all night long -- fortunately our stay overlapped for only one night).
close to downtown no parking place!!
excellent breakfast. Also, the hotel mgmt clearly made a conscious decision not to charge their guests for essential amenities, such as laundry (free do-it-yourself washer & dryer access, free internet access in the rooms, and free local shuttle on call for the guests). Aside from that the staff was very friendly and helpful. The rooms were not big; however, the bathroom spacious and there was plenty of closet space to hang clothes.
The front desk staff gave us a free room upgrade! They provided exceptional service. And not only our deluxe room but the whole hotel was super nice.
The room was very clean. No room service menu in room.
Beatiful lobby and pool. Upscale rooms Hilton hotel policies are not customer friendly. The hotel gave me a lot a problem over wanting to put incidentials on cash instead of my card. I did not have time to go to the bank and deposit funds but I had cash. They were not flexiable with me.
Staff was amazing: friendly, incredibly attentive and response time for something was wonderful. Pool was fun and the pool area was well decorated. They could use a bar, though. They lack a restaurant and bar which was a disappointment. The breakfast was unappealing. Eggs were obviously not fresh. Everything lacked taste and the variety was disappointing. The first night our sheets felt like sandpaper and the towels are not soft.
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Very modern, and clean, staff was friendly Location is a little hard to find but with google maps it made it a cinch :) shower took a while to get hot water but we turned it on a few minutes before we got in.
$30 a day for parking was a little high.
Beautiful hotel with excellent service and views of Downtown Dallas. I can't think of anything we didn't like.
Location ! Had small issue with the price of the valet parking being misquoted but they fixed it right away !
It was downtown close to the light rail and walking distance to almost everything. Also CrossFit Pac Elm is right next door!!! Staff was excellent! There was no restaurant, but I understand there will be soon.
Loved the Free breakfast we were able to attend every morning when we were there because not only the food was good, so was the selection of foods. Also they opened the food bar early enough for us to get to our meetings on time. The on going construction, but of course that is something you have to put up with for the great things to come.
The location is perfect for those wanting to explore the downtown area and not be right on the freeway. I enjoyed the peace and quiet of the location. The outside pool is a refreshing break after a day of trekking in the city. The breakfast was about average, but trying to share one toaster got a bit crazy. Get there early if you don't want the frustration.
Clean New Friendly staff Complimentary hot breakfast buffet Perfect location downtown and near Deep Ellum Valet was the only parking option. Valet parking was $26 per night and very slow. They seemed understaffed.
Cleanl, comfortable rooms. Amazing staff! Front desk crew and valet crew deserve raises. Lack of parking, but valet crew did a great job.
The hotel staff were very friendly. They room was clean & comfy. The location was close to all the spots we planned to visit. I will definitely be staying there again.