Amazingly appointed rooms, amazing decoration, posh furnishings, overall an amazing experience.
The Ghostbar! It was hottt! People keep to themselves though. I loved the roof top pool as well but at first it's a little awkward when people are just staring at you when you first come in because it is rather small. A rude girl named Jennifer that works at the desk. She hung up on me without saying at least a thank you. I had called about revising my statement because a pending transaction was showing on my bank card and I wanted clarification. I called her back right away and told her she was very rude.
near american airlines center the restaurant too expensive
Staff was great Several parties (wedding, birthday, etc) had way too many people in each room and in other parts of hotel. Shouldnt allow but so many people in a room....
The staff knows you well and gives you a very close approach, this way they help you and lot's of times gives you good directions. Friday and Saturday the lobby becomes a Club and sometimes the sound is too loud even in the elevators.
Service was great! I continued to have problems with my room key in the elevator.
Su ubicación, cerca del American Airlines Arena, pude registrarme temprano. Todo en obras. hay un bar/restaurante y no nos lo notificaron al realizar la reserva. Las paredes son finas como el papel, podía oír todo, incluso el tráfico fuera. Habíamos reservado una habitación accesible para silla de ruedas (no es un problema) pero la alcachofa de la ducha estaba incapaz de mantener la posición necesaria para ducharme, en vez de eso, sólo apuntaba a la pared. La cama tenía bultos y era horrible.