El tamaño de la habitación Había grupos grandes que hacían ruido y fiesta.
Las habitaciones de lujo, muy bonito y espacioso cuarto de baño.
Ser recibidos con champán Música en vivo en el lobby Habitación limpia y cómoda El personal era amable y profesional
Mascota era un poco alto
La habitación era espaciosa y de moda, me encantó la televisión en el espejo del baño. El personal era muy agradable y los restaurantes y bares de deportes eran excelentes. El hotel no ofrecía servicio de recogida o transporte desde el aeropuerto y los viajes hasta el hotel eran muy caros, pero es Dallas Texas.
Desde el aparcacoches, conserje y recepción ... todos ayudaron con ideas de qué hacer y dónde comer en la ciudad. Nuestro viaje fue increíble, con todos sus consejos, incluso nos dieron cupones y direcciones por todas partes. Nuestra vista a la ciudad fue increíble!
Was not given the room we pre-paid for. I had booked a king bed, my wife and I arrived at about 9:00pm and were given two double beds. I thought that was a pretty rookie move by the kid behind the counter, who said there were no more king beds available, despite my having pre-paid for it. Not cool.
Rooms were nice and clean. 1 out of 4 elevators were working and we all had to walk 30 flights of stairs with all of our luggage. There was no apology or compensation for anything. I understand technically issues happen but we were on the 30th floor and it had been 8 hours.. ridiculous.
The staff was extremely nice. They were very concern about my issues. I was very upset because of the third party booking but the staff was very patient, polite and accommodating. My stay was enjoyable and the room was very clean.
Staff was helpful with directions. Rooms were clean and nice. No drinks in vending machines on 3 different floors we tried. Only one snack vending machine that needs exact change on the far side of the other tower we didn't even stay in.
Amazing hospitality and service. I was suggesred to join a free awards members club for the starwood hotels at check in which allowed me a club level pass for a happy hour, complimentary breakfast and wifi. Dallas is a spread out city so it was only a short drive to downtown activities which meant uber/lyft friendly. It would have been better if it were a true walking distance but location was still really good just not great if you want to ho into extreme detail but still very satisfied.
Nothing. Upon arrival we were told that all the king bed rooms were taken which we had reserved prior to. Then we walk into the room that wasn't clean. Beer cans strewed everywhere, beds were filthy and trash all in the room. Not only that but the elevators were out of order and we had to climb 8 flights of stairs each time we left the room. Worst stay ever
The common areas were beautiful and staff was extremely helpful and pleasant. Our room, room 1913 in the South Tower resembled a cheap motel room on the outskirts of town. There were stains on the walls and on the comforter, holes in the wall, wall paper pealing from the wall... Overall status of the room was extremely poor.
Loved the pillows and how big and beatiful it was! The staff were very friendly also I didn't like that there wasn't much to do inside the hotel but it's definitely no reason not to stay there
Staff was friendly One of my families had dirty linens when they checked into their room. Another had a hole with mold on the ceiling. We had ants in our room. For the cost of the hotel I feel the rooms should be better and there should be some kind of breakfast included.
............. Someone was smoking weed on my floor because my room smelled like we had 4+ blunts going at the same time. Repeated calls to the front desk for assistance was completely useless. The only decent thing in this hotel is the bar, to drink away your anger for being stuck in this horrible hotel.
Excelente precio, ubicación y servicio
Estaba bien situado. El hotel tenía un montón de comodidades. El personal del bar no era muy bueno. No es amable. Disfrutamos de la estancia, pero no era tan agradable como otros Fairmonts donde me he alojado.
El aire acondicionado no se mantenía para poder sentirse a gusto
1. La alcachofa de la ducha empapaba el suelo del baño y la alfombra. Solicite una reparación, pero nada. 2. La comida estaba fría. Pedí sopa y me trajeron chili. Muy picante y ni siquiera pude quejarme. 3. El hotel tenía muchos clientes extraños entrando y saliendo. No es un ambiente profesional.
Parking servicio , sujeción
The beds are very comfortable and the view from the roof is amazing The bar upstairs was too expensive and didn't allow us to bring our own drinks to the pool. I wish there was some sort of breakfast provided. The little Keurig coffee machine in our room left grounds in the cup.
Cool decor, loft-like rooms with high ceilings, comfy bed. Kurig in every room for free coffee and tea. Paper thin walls - can hear noise from above, both sides of the rooms, and especially the hallway!!! I can hear clearly worded conversations from the hallway. The door to the bathroom is barn-door style, so it doesn't shut securely, doesn't lock, leaves a small gap, and can hear everything going on in there (not too awesome for friends or acquaintances who want to share a room but have loud bathroom manners).
The decor of the rooms and the style of converted warehouse to loft was very well executed. The rooftop bar also has a great view of downtown Dallas especially at night. The rooms were very clean and the bed was very comfortable. Onsite parking was also very easy considering proximity to downtown. As nice as the rooms were, we were given a 4th floor room that faced the main street through the Cedars district of Dallas; Lamar St. And that was what really put a damper on our stay. The noise of semi trucks and dump trucks going by with their loud exhaust was enough to wake you up many times during the night. There also were several potholes or bumps in the road that made the dump trucks rattle very loudly. This is not really the hotel's fault but it did sound like the trucks were coming through the room. I would think a brick building would be more sound proof. Perhaps its the old windows and some sort of acoustic film could reduce the noise a little. It is unfortunate because it really is a nice hotel, perhaps a room off the side street or rear of the hotel would be quieter. I really hope they can fix this because its a great location and well executed.
Big Rooms. Comfy Beds. Windows Open with Lots of Light. Easy Walk to Downtown. Free Shuttle to Dallas spots. Consistent Staff who knows your name. Restaurants and Bars were exactly what I needed after a long day.
Las sábanas de la cama estaban un poco sucias. Nada desagradable, pero podría haber sido mejor.
Servicio de aparcacoches era excelente y las habitaciones eran espaciosas No limpiaron nuestra habitación 2 de las 5 noches. La piscina estaba cerrada por renovaciones y no nos avisaron cuando reservamos.
Este hotel es hermoso! El personal era muy agradable y servicial.
Habitación reformada y centro fitness Las botellas loción champú eran imposible de usar. Sin instrucciones en la habitación. Me cobraron por adelantado por imprevistos
Una gran atención al detalle y los empleados eran increíbles! El bar estaba en construcción. El bar cowboy no era igual a la calidad del hotel.
Un buen gimnasio. El servicio era amable. Limpio. Hay un montón de restaurantes y bares. Hay un servicio de transporte. No hay servicios de noche y servicios adicionales.
Vine aquí para un cumpleaños, todo fue maravilloso La presión de agua en la ducha era un poco deficiente.
Las camas eran muy cómodas! No hay aparcamiento, pero usar el servicio de mensajería al servicio de aparcamiento fue rápido y fácil. Nada sin gluten disponible para el desayuno excepto frutas. Las opciones de cena sin gluten y gratis fueron geniales y deliciosas.
Ubicación fantástica. Fácil acceso. Habitación bonita y grande. Desayuno incluido.
near american airlines center the restaurant too expensive
The Ghostbar! It was hottt! People keep to themselves though. I loved the roof top pool as well but at first it's a little awkward when people are just staring at you when you first come in because it is rather small. A rude girl named Jennifer that works at the desk. She hung up on me without saying at least a thank you. I had called about revising my statement because a pending transaction was showing on my bank card and I wanted clarification. I called her back right away and told her she was very rude.
Amazingly appointed rooms, amazing decoration, posh furnishings, overall an amazing experience.
The staff knows you well and gives you a very close approach, this way they help you and lot's of times gives you good directions. Friday and Saturday the lobby becomes a Club and sometimes the sound is too loud even in the elevators.
Staff was great Several parties (wedding, birthday, etc) had way too many people in each room and in other parts of hotel. Shouldnt allow but so many people in a room....
Service was great! I continued to have problems with my room key in the elevator.
The staff at The Joule is amazing and incredibly attentive. They upgraded us to the larger room. Someone helped us to our room with our bags. Since we had never been there, he gave us a quick tour of the room and told us all about the hotel. You can tell they are very proud of the hotel, and they should be. It is gorgeous! I have stayed at The W in downtown Dallas, and got the worst service there. The Joule is so much better in every aspect, and it doesn't cost as much.
Some of the staff were a bit condescending at times. Just because I'm not wearing slacks and shoes that shimmer, doesn't mean I can't afford to stay in your hotel.
Everything was indefinably perfect. This was my first experience with a four star hotel, and I walked in with high expectations. They met and exceeded every single one. The environment is luxurious, the staff is very friendly and very accommodating. We were given a ride to our concert venue free of charge, and when no drivers were available to pick us up, the concierge did so himself (Daniel's a great guy). The cocktails in the lobby bar were unique and tasty. The store across from the lobby bar (an art book store) stocks some great additions to any coffee table. And our purchase was transported up to our room with a little note from the concierge: "Enjoy your staycation." We had only told him once that we weren't from out of town, but he remembered. We felt like royalty from check-in to check-out. I highly highly recommend this hotel to anyone staying in Dallas. Shower didn't have hot water. We didn't alert the staff because we found out too close to check-out. I imagine, with the quality of customer service we experienced, they would have been up really quickly to fix it.
Great service, good restaurants and bars. Well done Downtown Dallas is cool but there is a limit to what you can do there now
Cramped slow elevators
Modern decor and great amenities Not enough wash cloths...
The minute you pull up the The Joule you know this is something different. The lobby is unique and modern without being cold and industrial. At check in we were handed a glass of sparkling wine. The staff was excellent. The were very professional yet extremely friendly. Not once did I get the pretentious feeling that I sometimes get from 4 star hotels. Every staff person I came in contact with went out of their way to be helpful and made me feel like a valued guest. The room was very comfortable and the design modern. I could tell that a lot of thought went into the design; picking the fabrics, fixtures, colors, etc. I would here again in a heartbeat.
Staff was fantastic! Rooms were fun with great amenities. Small but great for a short trip. Air conditioning issues
The rooms very large and the gym was awesome. They even provided workout clothes and shoes, which I forgot to bring. The staff was very professional, except for the maid service. The maid service was lazy. The staff only cleaned the room once in three nights in spite of our repeated efforts to have it cleaned daily.
Bathroom: it was big, clean, had amazing lighting and neat, futuristic features.The shower could fit 3 people with a huge bench. The shower head was by far the nest thing about the whole stay! It was a massive, square, waterfall that covered every inch of me at one time. This is where the positives begin and end however. My husband took me to the Westin Downtown Dallas for our anniversary. We are not wealthy and my expectations may be too high for today's lack of standards...I don't know. Parking: Self is $26, valet is $30 (only options) Bed: Like sleeping on the floor with only a thin down blanket to cushion you. Room Service: Not only did it take forever to get, but we called 3 different times before we made a choice that they actually had!! They had "run out" of the first 2 choices, and the third choice we were informed, although it was already on the menu, it was new and wouldn't be actually available for another 2 WEEKS!!! A 5 stat hotel shouldn't run out of everything or misrepresent a darn thing in my opinion! Staff: Cleaning lady flat out walked in on us twice! So we had to leave the "Do Not Disturb" sign on the door the entire time with the extra lock on. However, the front desk had to call so we could open the door for the towel guy because he couldn't knock with the sign there (maybe the maid could learn from him). TV: Only a handful of channels and the programs/actual episodes, that are the same everyday! I'm talking not just the same program but the exact same episodes everyday we were there. Noise: Although on the second to highest floor, 31 floors up, we heard sirens, traffic, and construction (the entire time)! I understand we were in downtown Dallas, but seriously, I even had to listen to the delivery truck trying to back up and park for almost 5 minutes a couple times a day. We heard every door that opened and closed, and although we were as far away from the elevators as one could get, we heard it EVERY time it moved! Checking out: We requested a luggage cart/dolly THREE times over a total of 35 minutes and still NEVER saw hair of it nor any attendants! We waited until the exact minute of check out time and then hauled it all down by ourselves with no apology or anything. Misc: No vending machines, and the gift shop is an over priced joke even in gift shop standards. However there is a nicely stalked, friendly staffed Seven Eleven around the corner within comfortable walking distance. All of that said.....would I own the bathroom, yes! Would I ever stay there again, NO.....but that's just me and my opinion.
The hotel was very clean. The staff was very welcoming. The breakfast is very good. The facilities were fun (basketball room, swimming pool ...).
excellent hotel! Kayak hooked us up with a spacious suite complete with a kitchen and small living room! If i'd come back to Dallas, for the price... this is where I want to stay.
The hotel was clean. The hotel attempted to cancel my reservation due to their overbooking problems. They didn't want to recognize my reservation. After getting rather irate with them, they tried to send me to a sister property. I called and that property was overbooked as well. The desk manager finally provided me my room. I will never stay at this location again. I am a a Marriott Gold member and they treated me like crap.
It's location in the West End where all the events of the Texas/OU Weekend took place.
The hotel had clean rooms, but the beds were not the most comfortable. It is located in a great part of Dallas, central to a lot of entertainment and easily accessible to the highway.
The lobby is beautiful. And the pool is very cool being on the 5th floor. Seemed like it was geared more for business purposes than families. No Continental breakfast.
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I didn't like the bar in the hotel. They said that it closed at 10, and we went in well before 10, but were told it was shut down already. It was our 10 anniversary and we wanted to end the night with one drink, but instead had to walk to a different bar.
The room stayed pretty cool. Housekeeping never came tonswitxh out towels or clean the room. The toilet handle broke and it was unable to flush. It took two phone calls and several hours before it was fixed.
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Location. Decor. Hospitality.
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it was downtown I pulled up to valet and I was told it was a mere $30 to valet and $12 EVERY time you have your car pulled up. Valet tells me I can park in the garage next door for $15 a night. The next morning when I inserted my parking ticket, $30! Not happy!!
Great location, new hotel so in great condition, friendly staff. Great stay and the rate was amazing. 5 stars because with the rate I was expecting a less quality stay. Parking is $30 a night and you can park in the next garage (right next door) for $5 on the weekends. Don't park with the hotel. Also, they can't accommodate late checkouts since it is a smaller hotel and does not have 24hr housekeeping, not a big deal
Chic, boutique style, *very* polished & professional staff, great downtown location. Some mis-steps at the hotel restaurant. It wasn't anything terrible, it's that the rest of the service was so good, that this stood out by comparison.
Great staff, great location. Cool vibe. 30.00 to park. yikes.
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Excelente ubicación El aparcamiento no está incluido
El personal! La ateción fue excelente
Mi estancia incluía un buen desayuno, con hacer tus propios gofres, galletas y salsa, huevos + chorizo, cereales, bagels y pasteles. Había un lujoso cabezal de ducha con mucha más agua lo que estoy acostumbrado. Pero yo creo que fue lo que estaba pagando, era mucho más barato que otros hoteles. Sólo un ascensor estaba trabajando, y una de las luces de los pisos no funcionaba. Había extraños tubos de PVC de color rosa para el sistema de rociadores. La conexión wifi no funcionaba constantemente. En el check-in copió mi tarjeta de crédito para cualquier incidente, aunque no había pay-per-view o mini-bar. Tanto la ducha y el lavabo del baño se llenan y vacían sólo muy lentamente.