Very classy place, super clean, not expensive at all for how nice and easy it was to stay here! The staff when checking in wasn't super helpful. When we came back later the staff was awesome. Get that young man off your team or teach him how to talk to guests and you'll be golden!
Very nice clean and spacious room. The bathroom was very nice however there was no extractor for the steam from the shower and lighting was very poor. Lightning was also limited in the bedroom of the suite, but good lighting in living area.
Suite with separate bedroom for less than the cost of a regular room at most hotels with the Kayak deal. Nice rooms, nice hotel, clean and well kept. Very satisfied overall. Beds were hard and uncomfortable. We had a room with double beds and they seemed smaller than average, to the point that rather than sharing with my husband, I wound up sharing with our youngest child because the double bed was not big enough to accomodate 2 adults comfortably. Mattress was hard. Had some problems with our restroom facilities: Toilet didn't work right, shower handle was on backwards. Otherwise, everything was wonderful and I would absolutely return for what we paid for this room. Very nicely accommodated my large family for much less than we would have paid elsewhere.
Nice hotel, great, friendly staff The only bad thing I can think of is the towels weren't that soft. We used them to go to the pool and then requested some clean towels to shower with and the staff brought them up to us in less than 5 minutes. If the only negative thing I have to say about this hotel is about the softness f the towels, then the place is pretty great
The hotel was beautiful,and the rooms were nice and clean.The young lady who checked us in was so pleasant. We were very impressed. We were vey disappointed that the swimming pool wasn't cleaned,especially with it being so hot!
I found the hotel to be as nice as the pictures and the staff to be friendly and helpful
beautiful ...great friendly staff-spectacularly clean
I loved the apartment style look, the living room was separate from the bedroom. Very spacious. I loved alll the mirrors! There was no rush to check out. My view was a bit ugly but that was totally do able.
Bring your own towels if you wish to stay here. Poor room service
El aspecto y el personal del bar es agradable Personal de recepción algo vago y desdeñoso. Nos dieron una habitación cerca de la construcción. Almohadas y edredones sucios (olía al perfume de otros clientes). Aire acondicionado roto, en una habitación recién renovada.
Muy limpio y el personal era muy cortés y profesional La piscina estaba en construcción y oía ruidos todo el día. Nadie me hizo saber el hotel estaba bajo construcción. Me fui un día antes por el ruido.
La hospitalidad y limpieza
La zona de la ciudad. El espacio del vestíbulo del hotel Los cuartos de baño son pequeños, no hay transporte gratuito, no hay Happy Hour en fin de semana
Sra. Cleo era muy servicial.
Conectado con el centro comercial Galleria, habitación grande
Tamaño y calidad de la habitación
El centro comercial tenía American Girl, restaurantes, patinaje sobre hielo y más. Mis hijos me piden que nos alojemos allí de nuevo. Construcción en el parking
El personal era excelente...
Uno de los mejores! El personal era muy servicial. El restaurante/bar era genial. Absolutamente nada negativo durante mi estancia. Cuando en Dallas, me alojaré allí de nuevo.
En general, una buena estancia Tarifa de aparcamiento extra
amplitud y comodidad de las habitaciones y diseno.
Bonitas habitaciones Pequeña piscina
The size of the room is great. Love the Hyatt
Hotel was quiet, which allowed for a good night's sleep, and the beds were comfortable. Complimentary breakfast was decent. Not enough parking.
It was an expedi value so I got what I thought was a good price. Floors and bathroom were dirty. Reception didn't tell me anything about the amenities etc. over all it was blah and I wouldn't go there or recommend it.
Nice, clean room. Nice, helpful staff. Will definitely stay here again.
We loved many things about the hotel. The room was very nice, especially the bed. The bed felt as if the result of a blanket having sex with a cloud. It was the comfiest sleep I'd ever had. The entrance tithe hotel was gorgeous and well prepared. It was inviting, as well as relaxing. The view from our hotel room, though we were only on the second floor, was astonishing. You could see the CBS Television building, and many other various skyscrapers. The staff was friendly and helpful. There isn't many bad things to say, but everything has it's ups and downs. One issue with the hotel was the carpet stains. They were few in number, but they were still very noticeable and obvious. Another issue was the lack of staff. It was hard to find someone who could assist us. There was also the issue of the A/C. The A/C blew cold and we would wake up freezing, but it didn't blow hard. We had to let the A/C blow for four hours or so before the room cooled off, and that was my main issue. My big issue was when I went to eat breakfast here. I picked up a stack of unclean plates and finally found a decent one. The plates had food on them and water spots and so did the silverware. I was very disappointed in how unclean they were. I didn't want to eat off of anything until I hunted for clean plates and silverware.
The room was clean and tended to. We had the occasion to go to the front desk several times for various things. Everyone was friendly, professional and helpful. PS, couldn't figure out how to rate the 5star section but would have rated them all 5. N/A
I made a reservation for two beds. My reservation was taken... But not held. They ran out of rooms with two beds. Apparently this hotel doesn't understand what a reservation is or how the process works.
We liked the location and we liked the spaciousness of our suite. Having a full-size frig was helpful, as we were traveling with food in a cooler and could keep everything we had with us cool. We enjoyed the breakfast and the ambience of the eating area no
This guest did not leave comments about this hotel.
Felt like home. There was no where to plug cell phones in on either side of the bed.
Size of the room, location and the price we paid. We stayed for 2 days and did not get clean towels the 2nd day.
layout of room was just what we needed. separate bedroom with VERY comfortable king-size bed. small living room area. small kitchen & sitting area across from kitchen where I could set up my laptop. some funny smells in hallways at times, but none in room.
Location was good! Most of the staff was attentive! Changing bed linens every 6 days was disgusting. I was told the bed linens would be changed every 5 days on the 3rd day. It was printed on a paper but I was not provided the paper upon check-in. Rude front desk man came to room when asked for key re-set
This guest did not leave comments about this hotel.
I liked the kitchen. We used the fridge microwave and glasses/plates. Pillows were comfortable. The hot tub was broken at our hotel. All the staff seemed like they hated their job. When we checked in we didn't get much information or even pointed in the direction of our room and my key card didn't work. Stairs were messy and gum was on the door.
They had Pepsi products in their fountain machine. My room smelled like a cat litter box. I had to go purchase an air freshener just to stay in it. Curtains were ripped up. Furniture had chunks out of it. Power went out (not their fault) so they tossed a couple of glow sticks in stairwell.
rRoom was more than expected. Didn't know it included a kitchenette as well as the other features. Can't think of anything off hand.
I was expecting a regular continental breakfast and was pleasantly surprised by eggs and sausage! The bed was amazingly comfortable. We also love the separation of the bedroom and living room area. The front desk staff went above and beyond to be helpful. No -- it was truly wonderful, thank you!
This guest did not leave comments about this hotel.
Did not like my stay at all I did not like are stay
Some of the fixtures in the Bathroom needed to be updated.
Air conditioning in room wasn't working was given a box fan for the room.
The fact that my wife and kids felt safe and comfortable.
No parking charges. Great free breakfast and Happy Hour reception. While most of the staff was friendly, one waitress was a little rude.
My only complaint is that it was booked on the wrong credit card. I applied for the room online with my credit card and my daughter checked in first and gave them her credit card for incidentals. They charged the whole thing on her card and I have not received my credit card bill to see if I was charged as well. My stay was on Dec 5, 2009 and my name is Martha Morland
I enjoyed everything the Embassy had to offer! I will definitely return. The breakfast was outstanding. No other hotel I have stayed in offered the services the Embassy offered! The staff was very helpful and checking in and out was a breeze. I felt like I was at home! I will definitely recommend this hotel to all my friends!
The staff was phenomenal at the Embassy suites. The front desk check in was very easy. Brittany the restaurant manager was phenomenal and sent goodies to our room for our parties gathering. Restaurant staff very attentive. Housekeeping staff was friendly and efficient.
See below The lobby and main common areas are under construction. We didn't experience any dust or noise in and around our room. The "entrance", "front desk" and "breakfast room" were inconvenient. I commend the staff for their positive attitude and for bearing up during difficult circumstances. We weren't warned about the renovations hen we booked; l think Hyatt should reduce the price of the room and give us a partial rebate.
Las camas super comodas. Atencion de recepcionista no muy amable.
El precio era muy razonable para el alojamiento y el desayuno gratuito era genial.
La habitación era de primera calidad, la cama y las almohadas fueron extremadamente cómodas, asimismo la limpieza es excelente y la habitación contaba con todo lo necesario para una estadía muy placentera. El desayuno es muy completo y abundante. Al hacer el ckeck out solicité la factura por mi estadía y me respondieron que como la reserva había sido hecha a través de Booking.com, ellos no me la podían entregar, aunque hubiese pagado mi estadía en el hotel. Me pareció muy extraña la respuesta, y aún no tengo la factura que necesito.
Personal muy amable Las camas eran un poco pequeños
Buena situacion, a unos 10 minutos del centro en coche, tiene parking y el desayuno es aceptable.
Tenía una bañera de hidromasaje en la suite que era muy relajante y limpia. El personal de recepción era muy servicial. El desayuno era impresionante. pensamos que sería cereales y plátanos, pero tenía todo tipo de panes, bagels, muffins, salchichas, huevos, gofres, café, tres o cuatro zumos. La piscina cubierta y el jacuzzi eran muy agradables también. Realmente no tengo mucho de qué quejarme. La nevera podría haber sido un poco más fría en la habitación, eso es todo. El barrio detrás del hotel parece un poco raro, pero no tuvimos ningún problema con la gente, los coches o nuestras pertenencias.
Partial kitchen very good , we only miss a tradicional oven, breakfast very good eith eggs, fruits, bagels, waffle ,orange and cranberry juice. Staff very friendly, I have got a free late checkout. Last day elevator braked , but take fixed it and took care of my luggage
Clean & great staff! Felt safe & great atmosphere was impressed!
I didn't like anything about this outdated hotel I didn't like the mean ghetto girls at the front desk. With an unattractive attitude and that cheap red lips necklace. No plugs to charge my laptop or phone I had to unplug the lamp. The room smelt overpowering with potpourri. Bed was hard. The bathroom smelly. The blinds were a cheap way not to buy curtains. I will never stay there again they claimed they don't book through kayak and I had to show them on my phone that I did and they still made me wait over an hour I had to call kayak to call front desk before I can get this crappy room. Please don't stay here I beg you they are outdated and have no good customer service. It is better to stay at motel 6 at least you know what you're getting.
I never seen a motel that do not clean your room daily? Or take the trash out? Also,you have to go in office to receive,your towel or drinking glass?
Cable TV WiFi Comfortable Bed Table and chairs Nice bathroom Bathroom door swings the right way Lots of lights Showtime channels More than 2 pillows No 'Constant On Fan' setting for AC/Heat No HBO channels Wall plugs on right side of far bed did not work Bedside table way too small Too expensive
They moved me to a studio becasue the bed was hard as a brick in the reg rooms so i extenmy stay a week but when i booked they couldnt keep me in the same room and i was moved to a one star type room .would have never stayed if i knew that was my option
Location convenience It had bed bugs
Location Star level. Price is too high
The location Everything else. Never stay here!
The bed was comfortable and A/C worked The fact the refrigerator did not get cold over night...the first room I booked had two roaches one in the bed and one on the ceiling. Next not enough towels in the bathroom and breakfast wasn't really breakfast at all.
Comfortable bed. Quiet. WiFi. Cable TV. Table and chairs. Nice bathroom. Lots of lights. Lots of wall plugs. Constant On fan setting on AC/Heat. Bedside clock. More than 2 pillows. Slow internet. No HBO channels. Big gnarly bathroom door that swings the wrong way. Too expensive.
Kitchen area No
Great staff No
This hotel is not a two star hotel Star rating should have remained a one star