Sales por la puerta y estás en la playa y piscina Puerta rota, olor muy malo en la habitación
La vista era increíble desde el edificio de surf Las escaleras y ascensor estaban muy sucios. Las habitaciones necesitan una puesta al día. Las habitaciones no se limpian adecuadamente.
Breakers Resort failed to bill Hotels.com for our stay which was purchased two months prior. Breakers had billed us again for the stay and I contacted Hotels.com the following day after checkout to investigate the billing problem. They contacted Breakers and resolved the billing issue. Breakers later contacted me and apologized for the billing issue and explained they were crediting our card account and waived the standard resort fee. The prompt response was much appreciated! Enjoyed our stay and will recommend Breakers Resort
Convenient to restaurants Kids next room banging on railing at 7 in the morning.
Some construction going on but other than that it was perfect. It is off peak so I understand doing the construction now. The staff more than made up for any of that inconvenience though. Wish they had a shuttle service to Broadway at the Beach for shopping and entertainment. Great winter rates on ocean front suite. Would love to come back with the kids this summer.
Out front between the resort and the ocean. The pools / spa / grounds area. Beds were a bit rough to sleep in. Kinda springy. Pools could open earlier and stay open later.
Location off beach was wonderful! We traveled off-season, so traffic on Ocean Blvd wasn't an issue, but it would be during peak season. Parking is located in structure across the street and that was OK (prefer connected, but it's on the ocean front, so...). The Breakers ain't the same Breakers! Beware there are two (or more) towers -- North and South. You check into the North tower and it's all clean and wonderful looking, but if you're staying in South, it has more of a Motel 6 feel to it. Old, outdated. The three things that keep it alive are: Oceanfront views, price and housekeeping staff. Our phone didn't work, and (oddly) we didn't have a shower curtain, but they got right on it. Also, the beds are immediately there when you open the door, so be aware while dressing. Parking during check-in can be congested. Staff was harried -- took incoming phone calls before people standing in line (my pet peeve), but our check-in guy was cool and accommodating.
Everything Loading and unloading zone. Too small and no help by staff. Traffic jam area!
The rooms and housekeeping was good. People drinking in the pools with kids
We liked the proximity to the beach. When booking this room, I did a great deal of research. I read reviews, I scanned hundreds of pictures, studied accommodations and compared them to prices. This hotel had beautiful pictures and some pretty good reviews, so we decided to give it a try. The first thing we saw (and smelled) upon arrival was giant dumpsters of trash and men were shoveling it out of the building into the dumpsters. We checked in just to use the pools because our room wouldn't be ready for a couple of hours. We had to go find parking across the street before we could swim. The hotel was very crowded so we walked around for awhile looking for a place to leave our things. Before we could find a chair, a security guard asked us where our arm bands were. We hadn't been given any armbands so we had to lug all of our stuff (including our eight month old daughter) back to the registration office to get them. The resort boasts it's number of pools but each of them was warmer than some baths I have taken. We eventually ended up at an indoor pool where a lady was sitting right next to us smoking. After a couple of cours our room was ready. I was excited because it was advertised as ocean-front. When we got into the room, our balcony overlooked the parking lot. There was a mini fridge which we had planned on keeping our sandwich meat and our daughters food in, but it didn't work, so we ended up traveling to and from the ice machine several times to keep our things cold.
Housekeeping staff was very nice and helpful, room was extremely clean, no musty smells that hotel rooms sometimes have. Beds and pillows super comfy. The room did not have shampoo and only 3 towels. Front desk had lack luster service when we checked in.
Not actually ocean view room even though booked such, very rude staff.
It was very fancy with very reasonable prices. It was very crowded.
Rooms were very clean & staff was very friendly. A 5 min walk to the beach from the hotel so it was very convenient. No breakfast included
Nice clean rooms and hallways, quiet. Bed Mattress sagged horribly in the middle. Parking garage does not have separate walkway for hotel guests Tub drain clogged and did not drain efficiently Pool looked dirty, not clear.
Clean, quiet, attentive staff, convenient to the event we were attending, and not far from other Myrtle Beach attractions. Beds were the "heavenly bed" types, big fluffy beds, pillows, comforters, etc. but they were WAY too soft. It felt like we were laying in a hot dog bun. My wife and I kept rolling to the middle all night until we finally took separate beds. Also, the beds were not queen sized, but double beds, be aware.
The hotel was close to the beach without being in the middle of ocean blvd and all its crowds and traffic. The parking was inconvenient. You had to pay to park, and the garage was not directly connected to the hotel. You had to take the elevator down to the pedestrian walk way and walk around the hotel with all your luggage. It would have been nice to bring bags in during the check in process and then park after, but parking in front of the building was extremely limited. Although the room was nice and clean with a great view, I wouldn't say it was worth the price.
Our stay at the Sheraton was perfect. Although we booked on July 3, the rate via Kayak was affordable and cost us 197 compared to the 279 booking through Sheraton would've cost. The hotel is in close proximity to the oceanfront, restaurants, and Broadway at the Beach. So close in fact we were able to walk to the oceanfront and enjoy July 4th on the beach! The hotel staff were prompt, courteous, and accommodating. The room was clean and had an oceanview. It was great! Well, Kayak is a third party, so you will need to secure payment and ensure the hotel has your reservation via Kayak's Customer Service Department. But they were accommodated and got us all squared away. I would definitely book through Kayak again.
The staff Toilet leaked on the floor all night. Had to use lobby bathroom
Everything. Nothing is bad here. I have stayed before. Amazing property. No hot tub at the pool any more.
Great place to stay ocean front views are gorgeous
The pool deck opens up onto the beach and the room was spacious for the fee Main elevators closed after a few seconds with poor sensors as my youngest was closed on twice. Room door was broken (barely hanging on) making getting into the room an event.
Everything. Everything was misrepresented in kayak. No room like mine was even shown in pictures and that's exactly what customers look at. oh there's also two VERY DIFFERENT buildings that are Westgate: ones a very nice condo, the other is literally a shitty roach motel. There's no differentiating the two when you're booking a stay. The staff talked to me and treated me like I was a child. I didn't even stay there the night I checked in. Kayak also informed me that I might not even get my money back even though I wasn't even there 24 hours. Unfortunately I won't be using kayak again.
We did not feel welcome at all!! Everythimg we ask for was only for "owners" ( parking, umbrela and beach chairs, lobby) staff were more interesting in selling time share vacation than make a guess feel confortable.
The staff was very nice, the food was good, location can't be beat. Good price, the room was clean. Would definitely stay here again!
I enjoyed jerry he made the trip for what it was lacking worth while Hotel food and drinks were terrible, needs better menu especially if you want men with families to stay or married couples with no children who enjoy food and drink
Clean rooms, great food!! They busy and still had alsome Customer service! Friendly atmosphere!!!
It was clean and a nice facility for the money I paid. Overall a nice place and good location. I didn't like that for wifi for 7 days I had to pay 40 dollars and I could only use it one device at a time. That is ridiculous!! Also the walls were kind of this so I could constantly hear my neighbors. The outlets in the room were crappy so none of my devices would stay plugged in and sometimes they didn't work.
I liked the location and amenities at Westgate. The onsite restaurant/sports bar was great also. The location is right across from the amusement park on the beach. There is also a water park next to it also. Our room was nice and the staff was friendly. The only thing I noticed that could be improved was having a laundry facility in each building instead of one. Being on the beach does lead to dirty clothes and there is only one building that you can wash. Not a big deal but room for improvement. Most Westgste properties have washer and dryers in the rooms. I think this would be a decent compromise.
Our room an our view we spectacular. I loved the clenleyness of our room. The staff was amazing and treated us great. We were very close to attractions which made it a lot more fun. I didn't like the fact that room service ended so early. I also didn't like the fact that because my husband wasn't 25 we couldn't get tickets to one of the dinner shows. But even with that our vacation was lovely and we plan to return
Loved being at the beach! The room was clean and had a great view. The rooms with a jacuzzi were fantastic!! (This is in the new/nice building). I didn't like the fact that they have 2 completely different buildings and your parking area depends on the building you are staying in. One building is really nice and has the parking near you, but the other building is not very nice with parking across the street. I think you need to know this when you are booking a room.
On the beach The entire hotel was Filthy and smelled horrible
The view was amazing and room was very clean Making requests was not effective and weren't honored
Staff was very friendly No late check outs
I understand that there was a hurricane the week before, but they still booked us on a floor with damage. The pool was a disaster from the storm, but it also had green moldy walls and tile, and that takes a while to build, not just a week. They have a parking garage for guests, but you have to come down to the main lobby then cross the area and go up in another elevator to get to the room. There was no phone system when we were there, when we inquired about it, the clerk said it was the phone company's fault. How come all the other places have their phone back up, and not this place>?? The clerk took a break from the desk and put up a sign back in 5 minutes. She stepped out to smoke. One person on the desk?? Really?? Come on. We refused to stay there and left for another hotel.
Tight parking deck, broken shower curtain rod and a sink faucet that only gives hot water
The exterior of the building & landscaping of the grounds give this hotel the look of appeal. Once you go into the main lobby you will still be impressed. The room was in need of remodeling. It had that 80's feel to it. The balcony that we had gave us a water view so that was a plus. Stay away from the breakfast lounge. The view is what you pay for to stare at the ocean and pay as much as a dinner for mediocre food.
Loved the staff! Super friendly and helpful! The indoor pool facilities are at another location
Not much to complain about at this resort. The rooms were clean. The staff was friendly. And the scenery was mind blowing. Definitely will be returning. Maybe have more staff working on busy checkout days, like a sunday.
The resort was definitely in a great area conveniently close to restaurants and shops. Our room was a balcony oceanview allowing my husband and I private time to just enjoy each other and the sound of the ocean. However, the hotel does have an older allure. Defiantly could use some renovation work. We picked an awkward time to travel as it was spring break. We had to hoover around the hot-tube just to get 15 mins in peace. Not for couples who want some quiet time!
I loved the free shuttle feature!! One bed was okay but the other was rock hard.
The shuttle and the balcony with a partial ocean view. Access to both pools. -Staff are extremely rude when leaving. Two snotty girls that think they are better than everyone that walked into the door. -Room service was horrible. On the phone and the Delivery guys gave major attitude -Left over pizza in the fridge -hair left on the bathroom floor -hair left on the bathroom counter -the smell of urine throughout -wash clothes left in the bottom drawer of the night stand Overall a horrible experience. This was our first time to Myrtle and we will never stay here again. I don't think the room was ever clean.
I loved the restaurant and would go there to eat even if I wasn't staying at the hotel. All staff in the restaurant was fantastic. As for the room, the view was amazing. We were on the 24th floor with a view of the ocean. There were several pools onsite that during the right season would have been fantastic, or if they were heated. We stayed from Friday to Monday, I had to call for room service because no one showed up by Sunday morning. The lady at the service desk was arguing with me instead of just saying I will get someone to come up there. I wasn't yelling or angry so no reason for an attitude. Sunday night my husband and I were tired so we were ready just to go back to the onsite restaurant, get all the way there and realize it is closed and we were not told it would be. Then also Sunday morning when we went to the onsite Starbucks the lady working was not friendly at all, she actually made a rude indignation sound when my husband ordered his coffee. Then Monday morning when we went to get coffee again, because the tiny pot in the room in not sufficient, it was closed for construction, again no notice. I feel like if you are going to stay somewhere as nice as this Hilton that we should have been told on arrival, to avoid confusion. Lastly the covers on the bed were extremely rough to the touch and I really wished I was sleeping somewhere else.
Virginia at the reception desk was amazing. She was very welcoming friendly.
i liked the cleanliness of the of the location as a whole, and the staff was extremely friendly and helpful. the restaurant was extremely over priced
Checking out they were going to charge $8.00 a day for parking. I could not find anything on the web site about parking. The front desk took the charge off of my bill which I thought was the right thing to do.
Everything. My favorite part was the view. That night I sat on my balcony and it was so quiet and peaceful, you only heard the waves crashing. My son had a mishap in the bathroom, I called the front desk and maintenance was there in a matter of minutes. Everyone was so friendly as well, not only staff but other hotel guests. I will definitely be coming back!
it was great but the beds was hard and the elevator was very slow and had to go alway downstair to get ice and had to go to the lobby too use my computer and why if u live at the south hampton u cannot go to the north hampton to us the inside pool u have to have a key thats not fair. a few thing the secod bed room have a double bed and it hard and elevators are slow and the ice machine all the way on the first floor and you dont have ice makers and etc......
The location and the amenities like the restaurants inside the hotels The villa we rented was outdated, looked old, had a dead water bug when we walked in, wasp nest on our patio, patio was not upkept, I wouldn't stay in the villas again only in the embassy suites on Kingston plantation
the overall stay. it was like a home away from home location of the pool
that they offered shuttle service to thier spa and pool area and other local businesses that were near the hotel the staff was impolite when asking questions about the room..when asked if there was an open room they seemed a little distracted from me and it appeared that were more concerned with getting people checked in then worry about the problems.. plus they wrote down the wrong room number for me and had to go back into the lobby and get it rechecked which went a little bit more smoothly with a different person assisting me
This property was great. Beach was large, many pools on the property that could be used. Everything was clean, well manicured and inviting. My only negative comment is that you have to be very careful navigating the property. Especially at night it can be very confusing. Make sure to follow the signs very carefully.
The location is great. The grounds were beautiful and well maintained. The accommodations were great and clean. The add on resort fee.
The villa was great didn't know what it would look like. I didn't like that we couldn't have the pleasure of eating the breakfast and the happy hour at Embassy Suites, but got to enjoy the other perks they offered. I was a little disappointed about that . Was our first time using Kayak.
Loved location. Shuttle available. Maintenance had to come and change filter for ac. I ook a while to cool the room. Worst part of the trip: dirty coverlet at foot of bed and dirty bolsters had been taken off the bed and put in closet. I like Kingston plantation but I would not stay at the South Hampton again if possible. See above
Location Smelly mildew pillows
The staff were friendly and the hotel was clean. You are sent to the time share representative to find out about parking instructions; this only happens after the sales pitch. I had to ask where to park because the sales person forgot to tell us after he completed his sales pitch.
We were in an oceanfront suite. I liked that the suite had two balconies. One from the bedroom and one from the living room. Oceanfront is always a favorite. Also, both rooms had individual units for the AC. The bedroom bed was very comfortable. The room smelled very musty when we walked in. We came home with sinus issues and this could likely be the reason. The mattress protector on the murphy bed was torn and the sheets that I asked for, for it were stained. Also, there were no pillow cases.
Close to beach No breakfast
Location The smell was absolutely horrible!!!! Our whole floor stunk and when we got to our room it was wet....the whole room was wet! The beds, the cushions, the floors (carpet and tile) I just don't understand it! will not be staying here again.
Hotel was a good price for the quality. I had read both good and bad reviews so I didn't know what to expect and thus the hotel exceeded my expectations. Our room was nice. Parking was not the best situation but I guess it is Myrtle Beach. Not every hotel has a parking deck beneath.
The location The room was moldy, hot, and the bed was very uncomfortable.
The suite and cleanest No
It was near the ocean. 1. The Hotel was hard to find at night. 2. The smell of weed was all in the hallway; please note that I had my daughter with me on my stay. 3. The staff did not answer the phone on the night I was trying to locate the hotel 4. The stove would not heat
Clean hotel None
The hotel was fine,I booked it for $---a night for 2 nights. I reserved a king suite oceanfront room, upon arrival they put me in a side view room. I called the desk to explain my plight, they did nothing to solve the issue without me paying $129 more. The reservation process, I'm an assistant manager for a hotel, I wasn't pleased with the booking.
Me gustó que estaba en la playa No nos dieron la habitación que pedimos, así que fue una gran decepción justo en el comienzo y no nos cambiaron de habitación. La habitación que nos dieron tenía un olor extraño y nunca limpiaban muy bien. Fue horrible. No me alojaría allí de nuevo.