Limpio y cómodo. A poca distancia de la mayoría de los entretenimientos que el centro ofrece. Pagando 30 dólares al día para aparcar en el garaje del hotel.
La calefacción no funcionaba en nuestra habitación.
Servicio y ubicación Luz en el baño fundida. Armario con cajones que no paraban de abrirse y hacían tropezar
Las camas! No hay acceso a la terraza.
El personal era excelente y muy servicial. Los precios de aparcamiento
La vista desde nuestra habitación era del centro y desde el piso 13 bastante increíble. Todo lo que necesitábamos estaba a poca distancia, que para nosotros era maravilloso. El precio de la habitación, teniendo en cuenta la tarifa para wifi parecía mucho. Estuve en este hotel por negocios, para hacer negocios los ordenadores del vestíbulo no fueron de ayuda. Me siento un poco como que he pagado más de lo que recibí al alojarme en este hotel; hermoso, pero caro.
Personal amable Los ascensores estaban rotos
Cerca de todo. Salimos a cenar y a un bar de blues. Gran vista. No tuve la oportunidad de ir al bar de la azotea, pero parecía atractivo
La relación calidad-precio y la ubicación Los ascensores eran un ruidosos y el baño era pequeño
El personal es amable, la mejor es Breyona Johnson Baños sucios
La cordialidad de uso y trato igualitario multiracial
Very modern and classy makes you feel like a high roller without breaking the bank No complaints
I was staying at the JW for a conference and the accommodations were convenient and the staff was friendly and helpful throughout the facility. Great job.
The hotel was very nicely decorated, clean, and comfortable The hotel was very busy and a bit chaotic. The parking garage was full so we had to finding parking elsewhere.
Very clean and great location. Staff was very accommodating The room service food was absolutely terrible and it took over 45 minutes to "cook" and bring up to our room. Over priced for bad, cheaply made food
the hotel decor and staff were great. I paid extra for the "City View" only to be put at the back of the hotel. Also, our room was right beside the elevator. The elevator made a high pitched squeak every time it moved. We were celebrating our 22nd anniversary at the noise was annoying and kept waking us up.
Very clean, comfortable, and excellent location for access to convention center. Some of the friendliest staff I have ever encountered. They were all extremely helpful, available, and always smiling. Parking garage was easy in and out. View from room was beautiful. Long waits for elevators, especially at night. Ice only available on 2nd floor. No refrigerator or microwave in rooms. Wi-fi and parking rates very expensive.
well located, modern, clean, efficient staff. King size bed, while comfortable, needs to be "pillow top" as it is hard, even for a 270lbs man, to enjoy a restful night sleep. These should be standard in your concierge floor. Paying $31.00 for parking. The location does not permit parking on the street. This reservation was at rack rate.... Wi-Fi access, was "free" in the concierge lounge, but a $12.00 charge when in the room. Not too logical.
Beautiful hotel with excellent customer service My room was located next to a hospitality room where young people were talking very loud on a Sunday early morning. We were awaken at 5 am due to noisy neighbors.
The bed and the towels and the other materials felt luxurious. The room was exceedingly small. The Omni name and the expense did not match the size of the room.
The decor and everything has been updated very well, but some of the elements of the building remain in disrepair - which to the credit of the Omni, they are working on. It was clean, staff were all nice, and the location was very convenient. It's an old building and there were two issues that arose from that - 1, The elevators were in repair during my three night stay, necessitating either a long wait or a long walk to the opposite wing. Not a biggie, but an inconvenience. Also, 2. the hot water took so long to come on in the shower I wondered if I had even used the handle correctly. It was very slow...but the building is older than dirt, so whattaya gonna do?
the pool; the restaurant; the warmth and helpfulness of the staff the bathroom was nicely done but a bit cramped; the bed was too soft
Very clean and setup well, Lots of extra pillows
Great location, friendly staff very small rooms and VERY small bathroom
Loved the location of hotel. Staff was very helpful- minus the restaurant hostess Rooms were very small, coffee maker disgusting along with staircases and ice machine.
The staff is extremely friendly and very eager to assist Asked for a king bed when made my reservation(a coupke weeks in advance) but told when i arrived only doubles were available
Most full service hotels have a very nice look from a distance but up close, are a bit dirty or have out dated bathroom fixtures. It seems like there's always some small disappointment. This place was very nice when we walked in, and was still very nice as we looked closer and settled into our room. It was a great hotel!
No hay piscina, máquinas expendedoras de salida
Amplia habitación limpia con sofá. La cama era cómoda. Bonito escritorio. Nevera y microondas, baño limpio. Personal amable competente. Baño pequeño.
Buen desayuno Las habitaciones estaban sucias, área para comer, la mayoría de hotel. No hay restaurante.
Como positivo. las habitaciones son muy grandes.Como negativo: Está decadente con la moqueta muy gastada (de dar un poco de asco) y al subir el termostato del aire acond. la habitaciónse llenó de polvo y las ventas no se pueden abrir. No pudimos ventilar la habitación. La manta atenái aspecto de sucia. No corresponde con un Sheraton. Mal La limpieza en genral de la habitación y el desgaste de los materiales. moqueta, mantas, baño, etc...
Speedy check in
The hotel was located conviently and was nice and clean. We had requested a room opposite to the trains and our room was very close to the loud trains that rolled through all night. We won't risk a nights sleep by not getting our request filled next time.
The air conditioning in my room went all the way down to 50 degrees, which was definitely the highlight of my stay.
old fashioned, elegant, good breakfasts, very kind and helpful personnel, very good localization dirty windows, windows can not be opened, noisy air conditioning
They turned off the water while I was brushing my teeth in the morning, so I could not rinse my mouth. They said the water would be off all day. As a result, I was forced to leave them a present in the toilet.
Front desk staff was fantastic. I left my Ipad in the car that was valet parked and they retrieved it in a flash! Connor, the valet supervisor, gave excellent directions for walking to Mass Ave. and was very cordial. Room was very quiet and the bed was so comfortable. Would absolutely return to this hotel!!
i enjoyed the hotel thought it to be a little pricey but was right down town beautiful city large rooms great beds free internet parking not connected to hotel slow room service
Great to be within blocks of all the activities on monument Square. All employees were very nice and accommodating.
Location in downtown Indianapolis wa excellent
Great location, right next to Monument Circle and in the midst of restaurants and shopping. Hotel and room were very nice and very clean. Breakfast buffet was excellent (does not necessarily come with every room, but came with our reservation through Booking.com). Pool was nice, but small.
The staff was great. They helped us plan our night when plans were changed and they gave us amazing advice. One reason I picked this hotel was to enjoy the pool and it was closed for cleaning.
The location was great A couple of mornings, coffee in the lobby was left over from the night before
the hotel charged my credit card for the stay when i had already been charged by the online booking service and the hotel also charged the online booking service and i have yet to get assistance resolving the matter. i talked to two different people who have told me two different things. When i asked for a copy of my receipt they sent me a blank receipt. When i checked out, i was told the total charge to my card and then told "oh, i wasn't supposed to tell you that". They had asked me to pay again, saying my credit card was declined. When i got home, my credit card statement said otherwise.
We liked the friendly staff from the minute we walked into the lobby- everyone was very helpful! The hotel was within walking distance of everything we wanted to see and do! Fabulous weekend!! We never did get the comfort beds to work but slept ok anyway!
Love the tall ceilings and the brick walls We woke up about 1pm to the sound of the music from the bar located next door. This went on until 3am when the bar eventually closed.
Atmosphere, Charm (Exposed brick and Original Beams), Friendly and Helpful Staff, Clean
Alexandria,Va Noise on ally outside my room
I liked that the hotel was SO clean, the service was excellent and the breakfast was great! Overall the best hotel I've stayed in, in a long time and will only stay here from now on! -McKenzie
Everything. Location was amazing. The suite style room was nice. It wasn't lush as I'm accustomed to. Yet, I couldn't of asked for a friendlier staff and the housekeeping was worth more than money could buy. The hotel even had an officer in lobby during the late hours. Which was comforting. I only have one complaint. The parking garage was 2 blocks away. I felt guilty asking the valet to get the car when I had forgot a few things out of it. So I went without. Also, the $27 a night was a bit much plus tipping. But, the weather was freezing, so okay... Well worth it, I guess. Problem with Priceline... Don't book to early, watch for price changes. I could of saved over $100 if I would of waited or even Just booked through hotel. ( live and learn ) I frequent Indy often, this was my first visit to this hotel. But, I will return. Location is AMAZING. And...now I know true price. You'll not be sorry. The rating for this hotel is way to low.
Old hotel!!! The location was perfect in downtown, but the hotel was under construction, broken tile in the lobby, primer on the walls, small check in area, etc.l Worst part was their air system only does heat or AC based on the outside weather. Our room was 80 the entire weekend. Parking garage is terrible. Do not take large vehicle in garage. I would not recommend.
This was a great hotel; wonderful service with a great downtown location. You're within walking distance of great restaurants, Circle City Mall, Convention Center and Lucas Oil Stadium. The staff was extremely helpful. We will return again.
I really liked the layout of the room and the easy access to all the shopping and entertainment.
The staff was wonderful and went out of their way to make our trip enjoyable. I would especially like to thank Shelley Maher - she went completly out of her way to help us and make sure we had one of the larger rooms for our anniversary. She even sent me info. on the places nearby that were having a Thanksgiving meal - it is people like Shelley that will make us return and tell everyone to stay at Embassy Suites. We had been approved for an early check-in and were even an hour later than we had asked. However, when we arrived from our 2.5 hour road trip on Thanksgiving the room was still not ready for 2 hours after we had arrived. Being that it was Thanksgiving and everything was closed or booked, there really wasn't anyplace for us to go. It would have been nice if they would have been able to get the room ready a bit sooner.
The only part I liked was the staff and location. The room was cold...no heat. 2 lights were out in the room at check in...another was falling out of the ceiling. The view from our room was nice...but the window had face prints all over it n I told my daughter not to touch it. The shower had hair in it at check in. I had to ask for toilet tissue because it was not refilled during cleaning. Everytime we went to the pool we had to ask for more towels...and sometimes they weren't received before we were done swimming. I am a single mom and we were there for 4 days...the staff was very helpful...but the hotel was not at all what I expected.
Very good locatin.
The heating system was bad. My heat never came on. I understand all the construction, but cleanliness can still be maintained. The elevators were filthy and being used by staff, construction crew and equipment movement. The entrance from the garage was so filthy it reminded me of being in New York. First impressions are everything. I'm sure once all the renovations are complete it be be amazing again.
The Hotel staff are very courteous and helpful. We needed directions and the personnel at the front desk were very obliging, We came to Indy to ride our bikes on the Monon Trail so the location of the Hotel was good, the trail starts on 10th street. It was our second trip to your Hotele but not our last, let your employees know they do a excellent job.
convenient location and nice room one elevator was out of service, which led to delays getting to and from room
Close to convention center, clean, good breakfast No vent fan in the bathroom, hallway smelled musty
Could hear the tvs from both rooms on each side. Could hear each and everything in the hallway. Rooms are extremely small. To high for what you recieve. Would not stay again.
Staff was fine, but someone was let into our room while we where still in there. Not great on that. Housekeeping woke us up at 830 to clean when check out was listed at noon.
Location The room was dirty. The carpet and furniture were stained. Front desk staff was very dismissive of our concerns. She simply stated renovations are beginning in 3 days. That does not excuse the room being dirty with visible dust around edge of carpet.
staff was great! not as close to downtown; pretty far walk to the middle of downtown.
Location The Hotel charged $20.00 per day for parking & I chose this location because it was suppose to be free parking. Found a live roach in the closet, and the pop machine took my money.
Breakfast was great, room was nice except for the carpeting. Furniture in great condition. People at desk were very helpful and pleasant. Did not receive bites but found what I believe to be dead pieces of bed bugs along seams in mattress - which just made me uncomfortable. There were not a lot, nor did I find any live bugs. But made me uneasy all nites.
Location. Fast elevators. In need of furniture and carpet updates. definitely not a 3 star. Breakfast was sketchy.
Location. Right next to Lucas Oil Stadium No airport shuttle
Quiet and excellent location Carpet was not vacuumed and shower had hair on the walls and tub.
Good parking next door at a reasonable price. Nice man at the front desk who came out and helped me get into the parking when I left my hand tag in my room. Good location close to downtown. Good bathroom and tub. Very noisy. A cleaning person was cleaning up an adjacent room and talked for hours and I could hear practically every word she said. The halls echo. Someone left the TV on in my room - I came back to TV static two days in a row. Weird!
It is practically right across the street from Lucas oil stadium and walking distance to great bars and restaurants. Nope
Location and price. The sheets were terrible. Stains on the carpet.
That staff was super friendly and always had a smile on their face. Very informative as well. The only problem I had during my stay was kids running up and down the hallway all night and not being told upfront I was going to have to pay $18.00 for parking.