Staff was friendly, close to Air Force base Facility was dirty.
The free internet was fast and convenient. The staff was courteous and helpful and the room was clean. Be aware that this is near two major highways so there's a little big of background noise. Also, the hotel is separated into a few buildings so if you want to be near the lobby, be sure to ask for that.
It was extremely close to Lackland AFB for Air Force Graduation, which was our purpose for being there. Not in the nicest area, but we were only there for one night and the room was adequate for our needs. Would have preferred some additional variety in the breakfast menu, though.
Hotel itself was in poor condition, bugs everywhere, my sheets were wet.
Staffs efforts in assisting with issues and needs. The option for a breakfast bit in the morning. Parking lot, curb, walking paths cracked, uneven, wet, trash. Room not completely cleaned, maintained. Bathroom issues (Door falling from hinges, faucet to shower valve not working, tub not completely cleaned), room phone not functioning, bed too close to the wall AC unit. Pool access seemed unmanaged. Capacity was met with kids alone with limited supervision by adults. Too dangerous for us to even be in the area of the pool.
The staff were wonderful Fridge door was being held up by a coat hanger and didn't work,, carpets were very dirty and sticky
check in process was good, the guy in the front desk was nice and didn't have any problems over all .. next morning even invited us to go have breakfast which was nice .. i would definitely stay here again.