Excellent hotel near the heart of the riverwalk.
Enjoyed the kickback and proximity to riverwalk. they charged my card $482 dollars for parking when it was only supposed to be $46. Took them a week to refund the money and then they still charged me for the parking!! What a joke! Where is the coustomer service?
Great breakfast, lovely bathroom, comfortable beds. Very slow elevators. Unfortunately we were leaving the same time a large group from a convention was checking out and the 3 elevators could not keep up with the demand.
I was very surprised that not only did I get free breakfast with my stay but also free dinner (buffet) and 3 free happy-hour drinks each day! The staff was friendly (sometimes almost over-friendly), and the location was perfect. Highly recommend. Room smelled like chlorine when I came in, and the water tasted heavily chlorinated. The room was a bit poorly lit, and the windowsill outside the room was consistently overrun with pigeons. Glasses as opposed to plastic cups would be preferred (for the environment), and a safe to lock up valuables would have been nice. (I prefer not to have to take my passport with me everywhere.)
Location Elevator use was impossible, walked down stairs from 15th floor with luggage.
I didn't like that when checking in they ask for my credit card again after I had already paid $857 online. Not knowing that valet was not included they kept trying to swipe different amounts to charge and blocked my card for suspicious faudulent charges. Terrible communication cuz they could've asked me what card I wanted to use, nothing. Also valet customer service was horrible while my sister was arriving in her vehicle with my nephews she asked for help carrying her luggage off and was ignored by valet. He could've called someone for help, but definitely not worth the money, never again
The room was small and we couldn't even upgrade
The service from the hotel was very much as I would of expected. As soon as in pulled I to valet, the valets were very kind to not only greet and open the door, they immediately unloaded the car and took me inside to check in. With warm greeting from the staff, I was very impressed with how clean the entire hotel was in addition to the room. Great service and defiantly will be back One if the employees seemed to have a little bit of attitide considering that all I asked for was to have shaving cream sent to my room. Other than that, everything else was fine.
From the complimentary brunch at Ruth Chris, to the friendliness of the staff, i am impressed everytime i come here.
Location was right no the river. Beautiful Lobby Rooms were very comfortable, awesome view of the tower. Valet Parking was $37 + Tax = $40.00!
The staff was very friendly, helpful, and professional. Train noise in the early morning hours outside the hotel and noisy visitors next door and down the hall.
I loved the location. Steps from the river and the mall. My room had way too much wear and tear. The head board was all scratched up. The tub has cracked and rusted and was clogged up the water would not drain when i took a shower. The door handle was at 5 o clock instead of 3. The room did not feel like a Grand Hyatt room. It felt like i was at a cheap hotel. I suggested to the manager that that room should not be occupied untill it get fixed.
Very nice accommodations. Breakfast buffet was understaffed, was not explained properly
Beautiful view. Very peaceful. Didn't realize there would be 60$ charge for parking
Everything, but the outdoor smoking areas were in direct sun or behind pool area that had no air.
Location is adjacent to convention center, staff is very professional and strives to make you feel welcome. Rooms are clean and everything worked. Rooms are dated with sound transmitting walls. Amenities are business travel grade without the higher end amenities expected for the price.
La ubicacion ya que esta a unos pasos del RiverWalk. El personal no es nada amable.
Me dieron un ascenso a otra habitación y era increíble
Pienso que por el precio podría dar un servicio más amable: estaciones de café, traslados del Hotel al North Star Mall en Shuttle o algunos otros atractivos
Es aceptable pero no excelente pues en la habitación no servia el aire acondicionado y había cucarachas.
No hay wifi gratis
El personal era muy amable y servicial La tarifa de aparcamiento en el hotel era absurda, $36 dólares por noche.
Ambiente agradable y ecológico y la ubicación Me encantó la opción suite Servicio de aparcacoches en el parking muy caro y no hay autoservicio Opciones pobres en el servicio de habitaciones y en las opciones de aperitivos Sin balcones ni ventanas que se abran Ventilación pobre en las habitaciones Pequeña piscina y bañera de hidromasaje rotas
Hermoso hotel amable personal y en mi opinión vale la pena cada centavo.
Muy limpio, excelente ubicación, personal amable,
Pedimos desayuno que no estaba en el menú del restaurante. Era caro y el tamaño de la ración pequeño. 1 taco para el desayuno con guarnición costaba 16 dólares!
La ubicación es excelente. Las camas son bastante estrechas. Aire acondicionado hizo una noche. Afortunadamente, se reparó el día siguiente.
Había reservado las habitaciones de los hijos adultos, esposas, sus hijos adultos que vinieron a una celebración familiar. A todos les gustó el Menger. Encontramos al personal servicial. Una de ellas, la habitación de al lado de ellos, era una ruidosa. El hotel cambió los miembros de la familia a otra habitación donde tuvieron las noches tranquilas que necesitaban. Quedé impresionado por la facilidad con la que ese cambio se realizó. El personal de aparcamiento era servicial atendiendo a mi coche cuando vine a conocer y recogida de la familia que se alojó allí. No hubo quejas de nadie
Tenía varios conjuntos de habitaciones, ya envié una revisión descriptiva. Sería lo mismo para este conjunto de habitaciones.
Nos gustó la ubicación, mucho!! Justo al lado de el Álamo, y el hotel está muy bien conservado!! Se puede ver la edad del hotel en las habitaciones. El baño era muy pequeño pero útil. El servicio es caro!!
Me encantó este hotel! Me encantó el estilo vintage. El personal era genial!
Nos gustó el Menger Bar, muy auténtico. El vestíbulo y las zonas públicas eran muy atractivas. Largo paseo hasta los ascensores. Máquina de hielo estaba fuera de servicio.
The hotel has a great location on the riverwalk in a quieter area next to the mall. The room we had (handicap) was very large, and the bed was comfortable. The lobby was nice, there was a starbucks in the lobby, and the food at the bar and restaurant were good. This was one of the biggest hotel disappointment I've had in the past. year. I traveled over 200 days in the past year and stayed at quite a few different hotels, so I don't say this lightly. When we first walked into the room (905 handicapped) the bathroom stood out as an eyesore. It was at least 5-10 years past when it should have been renovated. The grout was multiple different colors that made it look like it could be moldy, the wallpaper was peeling from the walls, and there was a general lack of craftmanship in the way it was constructed. The final straw was when I went to take a shower, and the shower head connection was leaking and spraying water in all directions. It wasn't just a loose connection, because I was unable to stop the leak. This is something a guest should never have to deal with at a chain like the Marriott. I asked the front desk to be transferred, but because it was a busy time the only available room was the room below us (805). This bathroom was in slightly better condition, although there were a few cracked and chipped tiles. Although the shower head worked, it was a very low end and cheap looking model. The bigger problem was when my wife tried to take a shower the first night, she was unable to maintain a constant water temperature. It would alternate between cold and very hot. She showed me how red her feet were, and I can only imagine what sort of a problem this could pose to an elderly or handicapped person. The other problem was the terrible tv reception while we were trying to watch the sugar bowl in our room. It would constantly blur or pause, making it nearly impossible to watch the game. Fortunately or unfortunately, the reception on the large tv's at the bar was fine. In summary, this is not the type of property I would expect for a Marriott. For the time around the new year the value wasn't bad (just under 200) however I would have preferred to spend 50% more on a room that looked like it had been renovated in the past 10-20 years. In the past year the only time I have experienced bathrooms in this sort of condition were in $50 rooms in towns with less than 5000 people. Buyer beware.
the location 1. the 25usd/day for parking 2. the parking fee announced upon check out only 3. the not very pet-friendly 4. the state of the room
The beds were very comfortable, and the view was great Air conditioner dripped a puddle onto the floor, and 25 bucks a day to park my own car... just to have trees drop berries all over it that stank so bad... then birds eat them and poop all over the car too. I got to drive away angry after a relaxing weekend.
I loved everything but most of all the valet Chris who took such good care of two old women...his mother would be so proud of him. Please if you can tell him Mrs. Whitehead and Mrs. Nall so appreciate all he did for us.
Valet, Joe, was very helpful and friendly.
El parking cubierto y la ubicación. No había artículos prácticos, solo disponibles de compra. Necesitaba agua destilada para mi máquina de respiración CPAP
Cerca de todo
Instalaciones vejas y baños poco conservados.
La habitacion y su equipamiento. Excelente! Veniamos de Las Vegas y no tiene nada que envidiar a los hoteles de alli, por ejemplo, el Luxor Todo excelente, salvo las croissants (cambiaria al proveedor...) Lo demas todo muy bueno!.
Que es apropiado para descansar. o ir de compras, solo para pasar la noche. Las habitaciones tienen humedad, la que dispuse tenia mucha. y no tiene ventilacion. pero esta comoda, el baño muy bien, la recamara amplica y confortable, solo falto ventilacion. la pagina de internet del hotel, la describe maravillosa, pero no tiene esa calidad. el bar bien, pero no tiene mucho que ofrecer sobretodo despues de las 10 de la noche, solo bebidas., pero no comida. si acaso pizza.
La situación en la ciudad y las facilidades y el trato por parte del personal del mismo Algún insecto en la habitación
La piscina, la ubicación es genial El desayuno no está incluido en el precio
la atencion que tuve fue excelente y todo el personal sin ecepcion fue cortes y atento felicidades por ese hotel elcual esta inmaculado y te invita a regresar graciAS
Cerca del río.
Muy cerca del río y de todos sus restaurantes. Difícil de encontrar la entrada al hotel. La habitación estaba limpia.
Todo muy bien en general, es recomendable sobretodo la ubicacion y si llevas niños es muy tranquilo. Me gusto y lo recomendaria. No creo que sea bueno que el que se hospeda en el hotel tenga que pagar por estacionamiento y no ofrecen desayunos.
se requiere de dar servicio de restaurant.
Ample parking Small bathroom
Everything from the friendly staff to the hotel room. Right as we arrived the staff welcomed us with a friendly smile. The room was spacious and clean. The bed was my favorite, right as I hit the bed I was out. Very, very comfortable! I would recommend this hotel to all my family and friends.would definitely stay again. The bathroom was to small.
The king bed was amazing! Right on the river No hot tub
Pool area , 24/7 menu, staff very friendly helpful My shorts went to the laundry bin w pool towels and never resurfaced...many inquiries to the staff, no results They have 2 elevators, one out of order 4/5 days I stayed.
Free breakfast Comfy beds Free parking 10 mins max walk to the Riverwalk Shower doors Breakfast long lines. Customer Service during breakfast times.
The service was very good, Thanks
Room had plenty of room. Breakfast was good and varied each day. Bathroom a little small
Staff took care of everything. In your room within 10 minutes. Just a walk away from river walk restaurants.
The Bathtub was VERY nice and clean!
Rarely does a hotel exceed expectations in both service and accommodations. The Watermark Hotel & Spa has. Twice now for me. Bravo. It's the only hotel I will stay in when visiting San Antonio.
The service was top notch.
Very friendly and helpful staff The jack hammering and the broken elevator were a pain. The hotel lobby was under construction. Our view was of a boarded up building and a bank parking garage.
Good location, generally nice hotel. A number of cleanliness issues- -Blood on the sheets (not kidding- blood on the sheets) which we had to have changed at 11PM as we were already ready for bed. -previously opened water bottles in the mini fridge...
By far the best hotel and spa in San Antonio. Extremely polite and helpful staff.
1.The comfort and decor of the rooms and lobby; 2. the valet staff was excellent; 3. we enjoyed the restaurant on the Riverwalk; 4. I was pleased to receive a phone call from the security dept upon our return informing us about an item we left in the room and appreciated the offer to mail it to us; 5. the butter cream solution you gifted us with upon our arrival along with the glasses of champagne, were a welcome treat. 1.valet parking rae of $32 per day would dissuade us from staying there again; 2. the dirty champagne glasses from our stay the first night were never removed from the room during our two night stay; 3. I made arangements to have my hair done with the same stylist who had done my daughter's hair but she accepted an appointment with someone else which prevented me from getting my hair done for the wedding I was attending
Este hotel tenía un aire de comodidad, limpieza y diversión! Nos encantó. La ubicación era la mejor!
la habitación es muy confortable, el hotel esta muy bien ubicado y el personal es amable la piscina es pequeña para la capacidad del hotel y el desayuno es bueno pero no lo varían
La cercania al centro de la ciudad, la amabilidad del personal del hotel y la distribucion de los cuartos asi como la comodidad de las camas Me hubiera gustado que tuviera un restaurant mas grande
Que esta muy bien situado y que las habitaciones son limpias y muy confortables El personal de recepción podría ser mucho mas servicial y amable. Lo que es un desastre es el desayuno que viene incluido durante el fin de semana, 45 minutos antes de que concluyera el horario que tenía asignado ya se habian terminado los alimentos y aun la fila de gente era larga. Deberían de mejorar mucho ese servicio.
La ubicacion Estaba en remodelacion y booking.com nunca lo mencionó
Lo grande de la habitacion Que no tenga por los momentos, lugar para poder comer
Buena ubicacion, la cama muy confortable, limpio el hotel solo te dan 2 botellitas de agua para todo el tiempo de estancia en el hotel.
No respetaron el precio de la reservacion y no cuentan con espacios para estacionamiento suficiente. Ademas hacen un cargo diario por el estacionamiento q no mencionaron en la reserca y el desayuno no es bufet como lo ofertan
Nada. Solo tiene buena ubicación, pero el servicio pésimo, y nunca apareció alguien que nos aclarara lo del desayuno y lo sucio de la habitación (cucarachas, mas de 7) Fue una gran decepción. Todo estuvo mal. En primer lugar, incumplieron con las condiciones de contratación, ya que se mencionaba que incluía desayuno y no fue así. En segundo lugar, la habitación muy sucia, inclusive nos invadieron cucarachas, y por eso nos salimos del hotel. El personal muy tonto, y la supuesta gerencia del hotel, nunca apareció, no hubo nadie a quien reclamar. Pésimo hotel
Su ubicacion Lentos en los sevicios de limpieza. Un dia limpiaron el cuarto a las 10pm de la noche.
It was nice knowing that we were staying in a hotel 110 years old. There were some beautiful parts to it, while others just didn't make sense (a phone in the bathroom, that was not connected, nor did it have a place to connect) We really liked the wooden floors in the room & that we could control the temperature in the room. No big air conditioning unit making a ton of noise when on - so that was great. When we checked in, my husband was trying to surprise me w/champagne waiting in the room. That was completely ruined by the girl who checked me in & she didn't even feel bad about it. On top of that, she kept asking if we wanted it in the room already & we told her yes, several times. We get to the room & 20 mins. later, still nothing. Finally my husband called & she still asked: you want your champagne now? Eventually, it shows up, but the "boy" didn't bring the glasses to drink from. 10 mins. later, he brings us wine glasses, instead of champagne flutes. We just gave up asking for anything else. My husband was very disappointed that he didn't get to surprise me properly (it was first time being away from our baby in 2 years) & the staff didn't seem to care. As for the room, it didn't look like it was cleaned properly. I found long blond hairs on the floor (I have short dark hair), some small yellow balls in the corner of the room - by the bed, & the bed sheets could probably have used a change. We slept on top of them. Also, my husband was bit by some scary white bug we've never seen before. It was nasty. Thank God he's ok though. I'm just glad we went through kayak & didn't pay the price the hotel thinks it's worth.
The room was nice and the staff friendly. No fridge in room, extra charge for parking.
Staff very friendly and helpful. Great location across from Convention Center. Close to Riverwalk. Cool and quiet room perfect respite from summer heat.
Staff, room, view, location, feel Bathroom needs grout and wallpaper help
Location Furniture is old and chairs look like they will break if you sit in them. All the upholstery looks dingy and dirty. Cracks in walls and floors. Poor overall look.