Hoteles en Near East Side, San Antonio

The breakfast is a great value and great selection of items which included fresh fruit. It's a nice room where the breakfast is meant to be eaten. The breakfast preparation staff member, Jennifer, was very nice and accommodating. When I arrived to the hotel lobby about 8:30pm on a Tuesday night, there were 4 non-threatening drunk people loitering in the lobby. After checking in, I needed to use the business center to print my flight boarding pass for the next day. The business center, small room adjoined to the lobby w/ 2 computers, had 2 very loud obnoxious adults on those computers loudly talking with one another in an argument. I wasn't patient to wait for them to leave; fortunately the hotel rep allowed me to use one of the computers behind the counter under her supervision to print my boarding pass. I stayed only 1 night. My room was on the 3rd floor in the middle of the hallway. It was VERY noisy! People constantly talked loudly while walking in the hallway past my room during evening and nighttime hours. Many people allowed their doors to slam shut during evening and nighttime hours. Then there were several times during the evening/night when small children were running down the halls making noises. It was difficult to get peace and quite during sleeping hours, which is the whole purpose of staying in a hotel. Needless to say though I was hoping to sleep peacefully, I wasn't able to sleep well at all. The exhaust fan in the bathroom didn't work, disallowing foul bathroom odors to be evacuated. I didn't like that the bathroom sink is actually located next to the hotel room door, outside of the bathroom, just as you walk into the hotel room. It's an awkward location. I paid in advance for this room. When I checked in, I noticed that the nightly rate was $20 less. If I had not pre-paid for the room, I would have saved $20. The staff would not provide any reimbursement.

First, City View overbooked. This was not communicated to Kayak, so after traveling when I arrived at 3AM, a very disgruntled employee stormed out of the back and told me through the locked door to leave, they have nothing for me. After statng that I have a reservation, and showing him the confirmation, he told me that "Kayak" overbooked them and to leave or he would call the police. You read that correctly. I asked for his name, which he refused to give to me. After asking again to look at my confirmation, I decided at this point I did not want to give them my money after this experience. We left and were forced to travel 2 hours home after a very long day and night already spent traveling. I called City View moments after leaving to again try and get the employees name, but was hung up on. I will say Kayak handled this situation beautifully, even going as far as to cal me to make sure we were accommodated. This was not a miss on Kayak's part, it was City View first for not notifying Kayak or myself of the overbooked rooms, and second, for handling the manner upon my arrival so terribly.

Convenience to I-35. That's about it. Was given a room with an open come can, trash on the floor, TV on, and beds undone.

Ubicación Los empleados. Precio. Las habitaciones del hotel.

Air conditioner worked Beds were uncomfortable, towels had black hair on them, sheets were not changed, no blanket on beds, dirty floors, sketchy people outside at night.