The staff was awesome being able to get some obscure requests. The bed and pillows weren't very comfortable. And there weren't that many amenities.
Central location, nicely decorated, friendly and helpful staff
Central location Nice view Quiet room
Loved the staff at the Hyatt! They were amazingly helpful, especially Ariana who was there no matter what we needed. From the valets to the housekeepers they were so wonderful. The business center was very helpful and the latte's were delicious. The room was really quite loud. The air conditioner would kick on and wake me up several times a night. We were also close to the elevator (which I know is unavoidable) and could hear word for word the conversations in the hallway. This made for a rough night's sleep.
Great location--close to everything we needed. Super friendly, helpful staff. Very comfortable accommodations. The bathroom was poorly separated from the bedroom. With a gap above the hanging door to the bathroom area and a much bigger gap above the glass door that made up the toilet room, it was almost like we were in there together. Not very romantic.
The view and the equipment of the hotel No breakfast provided
The overall experience was great - facilities, location and staff were wonderful The corner lounge was strange in terms of food offerings, everyone shows up for breakfast expecting to find dry cereal, bananas or a pop tart. Get rid of the candy and party mix and offer a minimal continental breakfast.
Well thought out hotel experience; great rooms and unique decor. It's a nice home away from home.
Room was nice, roomy bathroom, clean. Good location. The staff was nice. Roof top bar was enjoyable with good food and drinks. Price to keep the car over night was expensive.
ALL staff that we incountered from valet to bellman house keeping and front desk were all very friendly and helpful. Having worked in the hotel industry it was easy to spot a top notch beautiful hotel with an amazing staff. Toilet was loose or unattached to the bathroom floor but still functioned properly.
Great staff, good location. Restaurant is wonderful. Small room, older hotel/rooms, bed not so comfortable, no in room eats other than water/coffee. Definitely over priced.
Great location, nice room, beautiful bathroom, comfortable beds, steps from the orange line, State St. and Michigan Ave., Theatres, and museums. We were able to walk everywhere we wanted to go. Great rice view. Libby music was a bit loud, but the younger crow probably would think that was great!
Elevators require key each time to go up stairs
Location, bedding, room decor. Wasn't notified of renovations by kayak nor Marriott, when I told the front desk this, I was told I should do my own research to make sure hotel isn't being renovated. Then the workers started a half hour earlier than I was told on Sunday morning, and when I called the front desk, nothing was done about it. They were constantly drilling directly above our room. I was given the wrong room and wasn't offered a switch when the correct room became available, and I left an item there after checking out and called two hours later and the item had gone missing from the room. When I called the customer care line, the hotel called back to apologize and did not offer anything to rectify the situation. Terrible stay, will not be booking there ever again.
We stayed here with our two older children (age 16 & 20) over July 4 weekend; an incredibly busy weekend for the city but this was an oasis of luxury. Recently renovated, hotel features a beautiful artistic lobby, excellent coffee/sandwich bar in lobby, lounging areas with couches, restaurant, bar. Rooms are deluxe, very comfortable beds, modern bathrooms, with gorgeous views of the city and nearby Chicago river.
The historic Hotel Burnham is lovely. The Atwood Cafe is supurb (and I am a picky eater). I booked a King. Upon check-in we were told we could only get a Queen for the 1st night.
Excellent location, walking distance to everything Its a pet friendly hotel, dogs barking very laud in the halls at night it was hard to sleep, also no buffet breakfast.
We had an excellent brunch at the hotel restaurant. The beds were quite comfortable, and yoga equipment was available. We reserved a king room but were given a room wtih a queen bed. The staff did not provide an explanation until we asked. We were told that no king rooms were available.
Staff were amazing! They took care of all the details with great courtesy. The room was beautiful, the bed was super comfortable and everything was very clean. The Atwood Cafe food was delicious, and they modified reservations for us without a fuss. I would definitely stay here again and recommend it to family and friends.
It was a beautiful hotel and a great experience valet parking price
Location, design and hotel environment, free wine in early evening, ease of online registration. no
I liked the location and the quite comfort of the room. I liked the variety of contents in the minibar, even though I didn't actually eat but one thing. My room was a little noisy, but I just wore earplugs and that worked out for the most part.
The building, itself, is a renovated office building across from Macy's on State St. The location is ideal for sight seeing in the Loop. It's unique. A lot of art deco trim. It's nicely decorated, the staff is pleasant. They serve complimentary wine at 5 p.m. It's boutique hotel, not a monster one. The rooms are small.
Availability to the theaters and shopping. All in walking distance Rooms are very small. Limited amenities. No coffee in room. Parking is too expensive.
I had an excellent room with a view of both State and Washington Streets and Millenium Park!
Free breakfast in the morning. The eggs were questionable though. My toilet didn't work.
Having managed a hotel myself previously, I was pleased with how friendly, helpful, and quick the staff were in their attention to guests. Very clean and welcoming.
I like the location the best. Breakfast was ok but maybe offer more choices. Room had a mold smell and door locks were very loud when closing.
Muy lujoso, limpio y agradable. Volveré a alojarme en este lugar en el futuro. Nos alojamos durante un fin de semana con mucha ocupación y sólo había habitación con una cama disponible en lugar de la cama doble que habíamos solicitado. El personal de recepción fue muy agradable y nos ofreció una cama supletoria sin cargo.
La verdad es que el hotel deja mucho que desear contra el precio.... El cuarto
Tuve problemas con el pago. En el hotel no encontraron la reservación realizada por internet con booking.com por lo cual se cargó de nueva cuenta la estancia. Quisiera ver la posibilidad de que entre booking y el hotel se pongan de acuerdo para no recibir el cargo por duplicado.Agradezco su amable atención a la presente.
La rapides cpn la que se hace el chek in y el chek out Demasiado caro, para habitaciones tan pequeñas, el baño es una ratonera incomoda.
Esta muy bien ubicado y las habitaciones estan muy comodas, la cama es estupenda No hay informacion sobre eventos diferentes, el dia del marathon habia un desayuno desde muy temprano y no me entere hasta muy tarde
las instalaciones el servicio , no respetaron la reserva 1a noche 2 adultos y 2 niños en un habitacion de 1 cama, calidad de alimentos mala, muy decepcionado
fabuloso, nos encanto el hotel... su decoración, su ubicación y el personal.
Personal excelente, asi como la ubicacion y larelacion precio calidad me parece que la recoleccion de residuos y o area de servicio deberia estar mas separada de la de huespedes
La limpieza y comodidad de la habitación. Muy bien situado para visitar la ciudad en poco tiempo. Barrio tranquilo. Aparcamiento del hotel caro (46 dólares por un día).
Ubicación perfecta en pleno Loop. Desayuno poco destacable.