Staff was great Room was a bit run down. Shower drain stopped up. Gave us a room next to one they were doing major construction on, so very loud.
The pool view. The noise and the staff's attitude.
Decent place to stay and staff is very nice, but being more expensive than the other hotels in the area, I thought it'd have more to offer. Very tiny bathroom, pretty run down looking
Loved the restaurant and the staff. When my son booked the room the info stated there was a free breakfast but there wasn't.
location It seemed like they they partially renovated but did not really want to spend the money to do the job right. So the lobby looks nice and modern but the rooms were just ok, and certain features (for example the bathrooms) were not renovated and appeared sort of dingy.
Great pool and very friendly staff. Definitely a very quirky hotel but a nice place to stay. I paid for a room that did NOT overlook the pool, however the staff "upgraded" us to a pool-side room. This would have been great but there was a 40th birthday party going on all day and well into the evening. The adults at the party were very clean and courteous but their kids, who played in the pool for 10 straight hours, were extremely loud. It made it impossible to nap during the day, and the next morning I was awoken by the sound of the kids playing in the pool again at 8am.
The room was clean, the amenities were up to hotel standards. The walls are very thin and the noise from the multiple highways surrounding the area make it difficult to get a good nights sleep. Of course around 3-4am you get a break in the cacophony. Bring good ear plugs and you should be fine.
It was clean and staff was nice Our room was given to someone else. We were tired and it was frustrating to have a delay in getting a room. The desk clerk was very nice and apologetic for the situation. The Inn was very clean and nicely decorated, but the traffic noise was such that it interrupted our sleep
Ample, clean rooms, friendly staff, perfect location to University of Michigan North Campus. Fair continental breakfast and competitive price. Nothing.
It was perfect for me...from size of room to amenities to location, including price...very clean...staff very friendly & helpful. There were no problems/issues. My reservation was made on line and check-in/check-out was quick & smooth. I'd recommend this place to everyone.
Pricing was appealing limited breakfast staff was not very attentive- rude abrupt at check in
Inexpensive and clean. Friendly, helpful staff. Free breakfast. Reasonably quiet despite being full. We did have to wait for the breakfast area to clear before we could get anywhere near it. Two separate sports teams (a volleyball and a swim team) had all their groups eating at 8am.
The proximity, cleanliness, price and service were excellent. Nothing.
El personal de recepción era muy servicial al recomendar restaurantes No funcionaba la máquina de hielo. "Nos dieron la habitación para personas con diversidad funcional que no necesitábamos ni pedimos. La base del WC estaba oxidad y había perdido óxido por todo
Nos dieron una buena noche de sueño Necesitan aspirar las habitaciones mejor.
La proximidad a UMich Todo, especialmente el alto precio porque había un partido.
Muy agradable, el personal muy amable y servicial.
Tienen un personal muy cálido y muy trabajador en recepción. Enorme jardín con rocas y sofás para sentarse y relajarse. WiFi gratuito, sin contraseña ni registro. Piscina cubierta climatizada. Máquina Kuerig para el café y tazas disponibles en cada habitación. Los botones para llamar al ascensor no funcionaban adecuadamente. Dentro del ascensor, las alfombras sucias.
Ubicación, precio y personal Las habitaciones son un poco 'run down' necesita una actualización.
Los pasillos estaban helados. Fue un choque salir de la habitación.
La habitación estaba limpia y el personal era puntual. Ubicación ideal cerca de la autopista principal. Precio excesivo para las instalaciones anticuadas. El desayuno era gratuito pero no había mucho donde elegir.
No me gustó absolutamente nada sobre este lugar. El personal era grosero. La limpieza de todo el lugar era horrible, las camas estaban viejas las almohadas eran viejas y manchadas El baño era tan malo que me negué a usarlo La pintura y el yeso de las paredes se caía. En general, este lugar era asqueroso.
Clean and quiet Charges $3 for coffee in the lobby. What hotel does that nowadays? I went out to Tim hortons and bought one cheaper.
My reservation got messed but because of a third party website but they took care of everything for me very quickly and professionally. The room and beds were awesome as well. I would definitely stay at this hotel again
Clean Friendly helpful staff Nice rooms Hotel Bar One of the best hotel breakfasts Shuttle service Pricey Breakfast is not free
Las personas que trabajan en el hotel y el trato del dueño del hotel. La calefacción (radiador) era antigua hacía mucho ruido y me molestaba cuando dormía.
el desayuno, bastante escaso.
El dueño es muy atento, amable y siempre dispuesto a ayudar a sus clientes.
Staff all very helpful & friendly.
Wonderful staff, quality breakfast options, and a very nice, comfortable room.
We were there to take our child to her appointment at U of M Children's Hospital. It was a relaxing experience with a wonderful staff. The best part was they offered a shuttle to the hospital. That alone took a lot of stress off of us. Thank you again and we will be back.
Convenient location, clean Outdated; breakfast area is very small and overcrowded
One of the friendliest staffs I've ever seen (and I travel quite a bit).
Location. Pleasant staff. Noisy doesn't adequately describe the symphony of garbage can pickup at 6:00a.m. That the hotel knew was a problem when I paid up for this corner suite made it worse. Mood not helped by terrible wi-fi, shortage of outlets a malfunctioning toilet.
Location. There isnt a better location in A2. Right in the heart of the campus. Old and tired looking. It is like visiting your old beloved Grandmother. The place is tired, needs desperate upgrade and investment in the infrastructure (i.e. wallpatper, carpet, paint, etc). Just really tired looking. It was sad to see
Location, location, location! We were visiting our freshman at UM, and loved being able to walk throughout the campus as well as the charming town of Ann Arbor - we will definitely return! Free valet parking was a plus - and desk staff was great!! Bathroom is small, but adequate. Not wild about the step up into the bathroom or the extremely small sink but manageable. Complimentary continental breakfast was standard and coffee was weak - go to Comet Coffee instead!
The staff was very friendly and accommodating. Only 1 car included in free parking. Expensive for size of suite.
It was close to downtown the workers were very nice and friendly. The hotel was clean and continental breakfast was nice. Hotel room was small and outdated.
Excellent location for visiting the university with easy access to restraunts. Complimentary valet parking and breakfast was very nice.
This guest did not leave comments about this hotel.
We were visiting our son for parents weekend. He's in college in Ann Arbor. The hotel was very nice and so was the staff The price was ridiculous for a Hampton inn, over $300 per night. Fine for a high end luxury hotel, not a Hampton inn
Checking in was very quick, Staff was friendly and bag breakfast was convenient
The room had some nice decor. I appreciated the "green" touches. Where do I begin? I wanted to relax in a bath, but the water would only fill 1/3 of the way. Oh, how relaxing lying in three inches of water! The big issue: I was over-charged an additional $150. When I called to figure out what was going on, I was told it was the booking site's fault. Repeatedly. I offered to send my reservation confirmation. Then, and only then, was I told they'd find a way to refund my money. And, was again told it wasn't their fault. The money will take 3-4 days to be refunded. With no response to a follow-up email asking why they had charged my account a second time, I called the hotel, was accidentally hung up on and then called back. The same manager from before told me repeatedly how busy she'd been all day. I felt like I was a nuisance. She was kind enough to say she'd look into the root of the problem. And kind enough to suggest I always double-check my room rates when checking in. Even if it's confirmed. First, that's not my job. Second, their mistake is not mine or any other guest's fault. They like to blame anyone else. Even you. Even if they say it sweetly, it's still not right. Traveler beware. Double check your room rate and your bank account if you stay here.
Convenience to location. Very friendly staff. Comfortable and fairly good value for money. There were left overs from previous guests in the room fridge.
Snacks and water waiting for me in my room upon arrival. I received a recommendation and a coupon for a free appetizer at an excellent local restraunt which I used. The eggs at the breakfast were dry and the shower pressure was not very good.
La habitación era muy amplia y las camas cómodas La pila del baño estaba en la habitación, no dentro del baño
Almohadas cómodas, el desayuno es bueno, tranquilo, piscina, zona de trabajo, nevera y microondas en la habitación Podría estar más limpio, las puertas hacen ruido al cerrarse, sería bueno tener un salón de vestíbulo más grande
close to highway beds very uncomfortable, didn't even have bed skirts on them! you would think even for $60 it would have been a little nicer. in room movies ere $15.99 which is ridiculous.
Very convenient for visiting the University of Michigan's North Campus. Having a large granite counter with a sink and mirror outside the bathroom really helps more than one person get ready, There was room on the floor of our "Superior King Room" (next to the desk) for us to put a twin air bed that allowed our child to visit us overnight vs. staying in the dorm. The heater was difficult to accurately control. It took awhile to find a setting that wasn't over the top hot or freezing. When we did, it was comfortable although a bit loud.
The extra desk space made working on the road easier.
Convenient location No coffee making equipment in room
It was convenient. bed was a little small
Price It's a motel, door exits to the outside (snow and wind)
The hotel was very clean and conveniently located for Parents Weekend for University of Michigan. The price was ridiculous for the rooms.
Very predictable. Close to where we needed to be for a wedding and to the amenities of Ann Arbor. Beds were lumpy and uncomfortable.
The room was clean and well set-up. The outlets embedded in the nightstand are a nice touch.
The breakfast deal with Big Boy I can't believe it was that expensive and there were no hair dryers, the key didnt work, no aaa discount, etc. way over priced. Will never stay there again.
Convenient location The room had odors. Housekeeping didn't do a great job and one day didn't come at all. The free breakfast was little more than toast and coffee. And a "no smoking" room apparently means it's ok for everyone to stand in front of the rooms and smoke. I'll stay elsewhere next time.
Clean, easily accessible, with a shopping mall next door and easy interstate access. This was a perfect choice for us.
Location awesome.. located within walking distance of the mall. Staff very friendly and helpful. The breakfast was horrible. No variety and the waffle maker kept sticking. When I bought it to the attention of one the staff she told me 'Oh I will figure something out, but never did...
The indoor pool, the lounge area both inside and out, and the bistro's food choices. In the morning, it offers Starbuck's coffee and in the evening, it is a full bar. The fitness room didn't have much in the way of equipment and weights.
Dining off of the lobby was cool. TV's in the booths, very handy, breakfast was good and made fresh and quickly. Also liked the technology in the main lobby. Computers available , a big TV with seating for viewing, a special computer set up to quickly print boarding passed (very convenient), lots of seating for small gatherings. Also, all done with a nice modern décor. Hallway carpet to rooms seemed old in style, though room was nicely styled.
Staff was very friendly and accommodating. The layout of the rooms was nice. The beds were uncomfortable and had stained bedspreads.
Location. Not enough TV stations.
Staff member was friendly Bathroom door didn't latch shut TV was poor quality Linens were poor quality