Hoteles en Miami Beach

Ventajas: Nos lo pasamos genial muy cerca de Ocean Drive y con excelente vista desde la terraza por la noche

Ventajas: Me encantaron las habitaciones y la ubicación del hotel. El personal era muy amable

Desventajas: Podría usar música en la piscina

Ventajas: El hotel era muy bonito! La cama era especialmente cómoda. Sin duda nos alojaríamos aquí de nuevo.

Desventajas: La cocina estaba fuera de servicio, pero fue sólo un pequeño inconveniente.

Ventajas: The room is well designed, clean and comfortable. The restaurant, Cleo, is delicious for dinner and they offer a discount for those staying in the hotel.

Desventajas: The breakfast could have been included.

Ventajas: We had first class friendly service from all hotel staff. The breakfast included was really delicious. Our room was so great even had a record player we put on Latin music to start our vacation. Great to use the Raleigh Hotel pool across the street on the beach. I will come back. We parked our car at the Lincoln Mall parking garage for 1/2 the valet cost. Loved my stay.

Desventajas: Valet parking 42.00

Ventajas: Nothing

Desventajas: They overbooked and turned away me as well as 4+ other online booking thru 3rd party website customers.

Ventajas: Room size was great, bathroom size was great, staff were nice and helpful, beach access thru The Raleigh was easy and convenient (2 chairs and towels included) overall a great south beach experience

Ventajas: Este hotel está deteriorado. No han invertido en instalaciones y habitaciones en años.

Desventajas: Este hotel es el equivalente a un hotel de dos estrellas en el mejor de los casos. Guarde su dinero y vaya a otro

Ventajas: Piscina

Desventajas: Las habitaciones necesitan una puesta al día. Mejorar el equipamiento del gimnasio

Ventajas: Me lo pasé de maravilla en este hotel. Hay dos piscinas y un jacuzzi. Gran vibraciones!

Desventajas: Comida muy mal, todo parece gastado y necesita un cambio

Ventajas: Ubicación

Desventajas: Cama antigua, no cómoda

Ventajas: en general un gran personal

Desventajas: Las habitaciones están en necesidad de una renovación. Una boda con DJ en la piscina, llevar tapones para los oídos. Multitud descuidada en domingo.

Ventajas: Great location, nice pool, good restaurants, fun/clubby scene

Desventajas: Rooms were a bit dated. I had a pool side bungalow (#1) and the downstairs was just wasted space. Didn't even have a couch!

Ventajas: Everything. Location, access, food, the pool, music, rooms, and excellent staff customer service (kudos to Laura, Sofie, DJ, and Gary). Thank you!

Desventajas: Our building was getting ready for shut down for renovations, wish we knew about it in advance but not a big deal, just a matter of optionality for rooms and extended stay.

Ventajas: It location is great and the beach is lovely right out front. The rooms are tired and need a refresh.

Desventajas: The check in process was strange. We were told that they were sold out of the room category and we would be upgraded for one night and then had to move. We went back the next day and since I guess we were prepaid they tried to give us a handicapped room and was told this was the only one available. We had an argument with front desk manage Sandra and after three tries we got a room overlooking the parking lot that was acceptable.

Ventajas: The resturants. delicious food.

Desventajas: The service at the pool wasn't great could be a lot better.

Ventajas: I liked the smell of the lobby and it brought back memories for me when this was one of the coolest spots to stay in Miami Beach. It has definitely lost that X factor.

Desventajas: Everything feels dingy and not kept up. Checking in was the longest process I have ever been through aNd the girl seemed nervous. Maybe she was new, but it was over and over the same information and had multiple cards for all kinds of things, unlike any check in experience I have had before. Seems like they get stiffed by other guests a lot before. The security are constantly checking if you are staying there and annoying...definitely have decided to hire less than personable staff in general. One of the front desk girls when handing me the final bill, held it out to me without looking at me as if passing on to the next task, CUSTOMER SERVICE 101! Treat each guest as if they are the only person in your world at that moment and look them in the eye with a smile. In general, the whole world has lost this touch, but you would think a 300 a night hotel would still care about this. Finally made it to the beach chair area after being asked twice to show room key by security and then the beach chair guy wanted me to walk all the way back to his booth to check in instead of just taking care of me at my chair. When I refused and told him to take care of it, he kept calling me boss in a derogatory way like I was asking too much. Hire people that care and understand that the only reason they have a job is because of people like me choosing your hotel!! This is standard and not asking too much. I should have great things to say because they did all of this basic stuff and then decided to do more!! They all need help on how to treat guests. There was a blood stain on newly replaced linen in my room. They did an okay job of responding but it should have never happened!!! They only took off the resort fee and $50 and then didn't do it! Had to remind the people upon checkout and they acted like I was lying to them. The valet brought my car when I asked and left it in the rain and not under the overhang!!! What?!! When I asked him to bring it out of the rain his reply was that they were too busy and slapped me on the shoulder like I was his friend and gave me a dirty look like I was asking too much. hahaha I will never again recommend this hotel to anyone as I always have in the past. I'M GOING BACK TO AIRBNB WHEN I TRAVEL NOW. HOTELS LIKE THIS ARE COMMON NOW.

Ventajas: La ubicación es cerca de la playa, y el teatro Lincoln Rd. Mall, pero alejada del ruido, de las zonas congestionadas. La zona de la piscina es preciosa, con una buena selección de desayuno, personal amable y servicial. Las habitaciones estaban limpias y eran cómodas, pero un poco pequeña. Me vovleré a alojar aquí en la próxima visita a Miami Beach.

Desventajas: El servicio de aparcachoches tomó una eternidad. Las habitaciones y las comodidades eran mediocres... no vale la pena el precio que se paga por este hotel.

Desventajas: The staff was deceiving, unwilling to help and provided the overall worst hotel experience i have ever encountered. The hotel valet staff informed me that I could leave my car parked in front for a few hours while i went to eat dinner and when I returned my car was towed. I tried to explain this to the staff as well last the managers Alvaro Diaz and Gregory Capella. They both informed me that there was nothing they could do. Even though they admitted that the valet may have given me the wrong information, there was nothing they were willing to do to rectify the situation. $281 and hours later i was able to retrieve my vehicle back. The tow company informed me that it was the hotel that called them to have the car towed and they do this all the time! I would never recommend this hotel to anyone simply based off the poor customer service and lack of training of the staff and management. They truly do NOT care about their guests or accommodating to any of their guests needs. I am currently pursuing legal action to be reimbursed for my tow, cab, time and expenses due to their error. There are plenty of choices of places to stay on Miami Beach and I would NOT recommend this one even if they are offering a better price at the time.

Ventajas: Loved the location, price per night, most of the staff and the quality of the hotel.

Desventajas: Had some mold in my shower in an otherwise spotless room. Had two awful experiences in the cafe. Both times the person on duty forgot about me. Had to chase him up for a beer I ordered 20 minutes prior with my meal. Another time, he left me sitting for 15 minutes without attending to me. He only had 2 tables on both occasions. Despite these bad experiences I have to say that this was just ONE person... All the other staff, including the manager, were outstanding !!!

Ventajas: Staff made us feel ourselves at home, making everything at their reach to help us and support us in every need we had.

Desventajas: This was such a horrible experience. The rooms are gross, they look nothing like the photos. The hotel staff has horrible horrible attitudes. No-one is willing to help you. The hotel is not a 4 star, I would probably consider it about a 1. Please do not waste your money, there are so so many other places in Miami that are so much nicer.

Ventajas: Excelente ubicación, a poca distancia de la playa.

Desventajas: Servicio de valet parking es muy práctico, pero caro.

Ventajas: Muy bonito y limpio, feliz todas las noches con bebidas gratis.

Desventajas: Los precios del restaurante eran extremadamente caros.

Ventajas: Tuve la peor experiencia de hotel riveria sur. Era en general muy mala experiencia. Comodidad cero en la habitación

Desventajas: No me gustó el hotel en general. Era patético

Ventajas: El personal antes de navidad eran extremadamente serviciales y muy complacientes

Desventajas: El personal después de Navidad fueron insignificantes, groseros, desagradables e inútiles.

Ventajas: Mi familia y yo nos sentimos muy bienvenidos. Que eran muy amables y serviciales! Les recomiendo este hotel.

Ventajas: Absolutamente nada! !!

Desventajas: Todo mal!! Imposible REGISTRARSE.. Literalmente.. NO REEMBOLSARON EL DINERO AUNQUE NO ME ALOJE ALLÍ. El PERSONAL Y LOS GERENTES NO FUERON SERVICIALES. Intentaron COBRARME DOS VECES... Nunca UTILIZARE ESTE HOTEL. TuvE que acortar el VIAJE POR TODOS LOS PROBLEMAS!! Aléjate

Ventajas: Personal excelente y amable, habitaciones excelentes, buena limpieza, genial con los niños.

Ventajas: The staff was very friendly and helpful, and the location near the beach was great. There is a convenience store 2 minutes from the hotel where you can buy food/drinks on the cheap.

Desventajas: The music from the bar started early and ended late. In the third building, it was very noticeable. One of the beds was noticeably more comfortable than the other. Different mattresses. The wifi signal was terrible. It went in and out and the connection was extremely slow.

Desventajas: There was a roach running around as we entered the room. I guess you can say, it was a surprise being welcomed by a roach. The room was tiny with a separate bathroom sink right next to the bed. Parking is horrible. Customer service is not that great. So we ended up saying forget it and checking out early to stay at double tree.

Ventajas: SOME of the staff were very kind. Almost kind enough to make up for the two people who had terrible attitudes when faced with an actual customer service situation prior to them. First impression is everything. The bed was actually quite comfortable.

Desventajas: The hotel signage is terrible for a place that makes that much money and is located on south beach. Why is that an issue here? There are multiple buildings with no parking anywhere around them and surrounded by a difficult two-lane road. The building that has the more obvious sign (shown in the picture) isn't even the building you check in at, or will likely stay. When I called trying to get assistance, the woman on the phone had a one inch fuse before I could hear her try to pass me off to somebody. She thought she was muffling the phone well enough but I could hear her telling the gentleman there how stupid I must be. They kept insisting there was a man outside, which there was nobody anywhere and she kept giving me terrible directions leading me in circles around there building as I tried to avoid letting the cars line up behind me. Finally, a gentleman I could only assume was the one she was speaking to came out and frankly spoke to me like I must be an idiot, pointing at the building aggressively yelling "Do you not see that black and white sign we are telling you about? Just use your eyes and look. This is the riviera!" in a tone that suggested I'm a child who has been crying in the back seat of his car for an hour. I didn't even feel up to letting him know they don't know left from right and he was pointing at the complete opposite of where they were guiding me on the phone. It then turned out my only option for parking was to pay $40 a night for valet. Only other option is a nearby garage for $35 a night. That is the ONLY parking option if you are driving; so budget for it. There is also a $20 hotel fee added as well. I thought the hotel fee was... Well, the rate. I had never been so frustrated by a hotel before actually even getting checked in. When expressing my discontent to the gentleman checking me in, he said he would give me a better room, which meant a room with more space and an obstacle course to the phone I needed to get to so I could ask why he though that I (checking in alone on a business trip) needed to trade the one king size bed I reserved for two smaller beds. They finally put me in the room I reserved and the bed was great besides my pillows smelling like wet towels. Let me tell you, the views of the destroyed and dilapidated buildings that just about every window comes with were great. They give you two iPod radios that have first generation plugs, so don't expect to listen to music on them. The tv had no hdmi plug to let you supplement their terrible basic cable package. Half the channels on their directory didn't work. But the fridge was stocked with overprice booze. I felt like I wasted my money and could have paid half as much for twice the experience almost anywhere else. Are there worse places? Obviously. But I would never recommend this hotel to anybody. If I was on vacation and not business, my trip would have been ruined by how short they fell of how decent they look online.

Ventajas: Close to the convention center Private balcony Contemporary room styling

Desventajas: Here's my list: -No ice machines...I had to go to the bar in my pajamas to get ice -Took over 30 minutes to check in -No one helped us with our bags even though they force you to pay $35 a day to value -Everyone seems to ignore you unless you directly speak to them -Air Conditioner was broken and they fixed the day we left...over 90 deg on SOBE! This left a wet, slippery film over the floor -Not very safe...anyone can walk into the side entrance of the hotel (there is no door whatsoever) and have access to the rooms -No room service even though there is a restaurant attached to the hotel -The beds were DEFINITELY not Tempurpedic as advertised; it is a cheap knockoff -I wouldn't stay here again unless I had to