Opiniones de los huéspedes
Opinión general
7,0
Bueno
Basado en 98 opiniones
Limpieza
7,4
Confort
7,1
Recogida/entrega
6,8
Relación calidad-precio
7,0
Comentarios recientes
Puntuación de viajeros
15
7
12
5
6
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6,0
Ventajas: The car was nice
Desventajas: They should be more accurate with the price.
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9,2
Desventajas: Signage at the airport is a little confusing, but this is not the car company's fault
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3,6
Ventajas: Reservation was not fulfilled as requested
Desventajas: Don't offer a car that is not available
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2,0
Desventajas: I left something in the car and Dollar rental customer service online service was awful.
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5,6
Desventajas: My flight was delayed past when the Richmond rental desk was scheduled to close at 10pm. I called customer service and spoke with someone who did not work at the branch I was trying to call because that is how it works. He informed me that he had entered my flight information into the reservation, and that the staff would wait for me to land. I arrived at the counter at 1004 pm, and they were closed. There was no phone number to call, or sign that said to go talk to the Hertz desk. It was just a sign that said their normal hours. I walked to the Avis desk and paid $5 less for the same thing.
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4,8
Ventajas: Car was OK, not fully cleaned on the inside, but drove OK and had a full tank of fuel when I picked up.
Desventajas: Pick up area had no staff, no signs directing me to another rental companies booth (had to go to Hertz counter to pickup a Dollar rental?). Poor communication and signage. Lot wasn't well marked with regard to where the car was located.
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8,4
Ventajas: Friendly staff, ease of pick up
Desventajas: No signage for return and it was eventually on a different floor than where I picked it up
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4,8
Ventajas: Vehicle was comfortable
Desventajas: Customer service, charged extra, wrong information on the rental and charged extra to change it.
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9,2
Ventajas: It was a nice car, I liked the model because of the features. Great on gas.
Desventajas: I’m tall and picked the wrong car. So low to the ground that I had to twist and turn to get in and out.
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10,0
Ventajas: The price, the car clean, everything was easy, excellent service with the staff.
Desventajas: Everything a ok.
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2,0
Desventajas: Office was not open until noon. Was not made aware of this. Could not wait around 3e+ hrs., so rented from Alamo.
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4,4
Filthy car of smaller size
Ventajas: Pickup at Richmond was extremely convenient.
Desventajas: The car was dirty from the outside, had stains on the seats and the ceiling and slight hint of a smell inside. It was the biggest car available but I believe it’s not what I paid for. I ordered standard size (Altima or similar as per booking page), but got Hunday Elantra, which I believe is a smaller vehicle. Not a great experience.
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