Opiniones de los huéspedes
Valoración general
3,6 Regular
Basado en 10 opiniones
General
3,2
Limpieza
4,4
Comodidad
3,8
Recogida/entrega
3,6
Valor por tu dinero
3,2
Ir al contenido
Alquiler económico de autos en Cancún
Las mejores tarifas encontradas por usuarios de KAYAK en las últimas 24 horas.
Opiniones y directorio de autos de alquiler en Cancún
Enterprise
Enterprise opiniones
Puntos de alquiler
╳
Enterprise
Puntos de alquiler en Cancún
International Airport
+52 998 881 5285
- 4.6
- 5.7
- 5.2
- 4.8
- 4.8
Opiniones recientes
10,0 Excelente
27 nov 2016
Recomendado
Ventajas: Nos fue super bien con el auto!! Fundamental en nuestro viaje. Gracias
Desventajas: Deberían informarnos referente al cargo obligatorio por seguro en contra de terceros cuando se reserva . Pero igual no fue costoso.
Ace
Ace opiniones
Puntos de alquiler
╳
Ace
Puntos de alquiler en Cancún
Av. Tulum SM 05
+52 998 884 9931
Blvd Kukulcan Km 11.5
+52 998 883 0160
Carr Cancun-chetumal Km 22
186 6496 2880
Opiniones recientes
- Todas las opiniones
- Positivas
- Neutrales
- Negativas
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4,8
Be ready for the unexpected
Ventajas: After driving the kia optima for 15 days, I came to appreciate it's acceleration, great brakes and comfort.
Desventajas: Always check with your home insurance before renting in Mexico. The car was cheap to rent at 178.00 but mandatory liability added at $29 a day with $800 on hold on your credit card or $59 per day full coverage with a $200 hold on your card. Ended up paying $733 for entire trip. In Cancun there is no booth at the airport. Ace shares a space with Fox Car Rentals. Called them but they never sent a van. We finally walked our luggage across the street from the airport to find their office. The RAVs we rented were not coming until nightime. They only had one RAV in their inventory so they offered us the new Optimas. Every step was a long wait. The best part was the reliability of the car and returning it was quick. They did return us to the airport. Warning: If you get a traffic ticket in Mexico, police remove the license plate until you pay and show proof. You cannot return the car without its plates. Do not rent a car without plates as many policemen will stop you and demand a bribe. We met other tourists with this problem. We were targeted by police in Campeche because the car was a rental and we were foreigners. They nearly confiscated my brother's license and asked for a bribe of $108 which we paid.
opinión proveniente de
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6,0
Desventajas: Upfront cost of a required insurance was not disclosed. We found out after the fact that we had to buy 700.00 worth of insurance
opinión proveniente de
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2,0
Tried to Scam Me... DO NOT RENT AT ACE
Ventajas: Nothing... they are lying cheats... DO NOT Rent From ACE.
Desventajas: Reserved with Months in Advance at a price of U$16 per day for a 2 week rental. Due to plane delays, the shit-show in customs and then NO ACE stand or person in the airport... finally made it to their Office 1:30- 2 hours behind schedule. The slimeball at the counter told me they no longer had my reservation... that they would make a new one and the new price would be U$60 per day with No Insurance Coverage or U$75 per day with full coverage. Decided to go to Hertz.... same day no reservation and full coverage, same car class U$45 per day. Clearly a scam at ACE
opinión proveniente de
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2,0
Worst car rental ever
Desventajas: Person we extremely rude and lied about the cars available. Tried to get me to spend an extra $500 for the week to get the car I ordered. Plus the car needed air in the tires and none of the windows worked.
opinión proveniente de
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2,0
Shady Business Run by Shady People
Ventajas: Nothing
Desventajas: This company lied to us about price and availability of cars. They canceled our reservation after we stepped out of the office to talk on the phone and then when we went in to reclaim they said they had no more vehicles. Poor company, AVOID AVOID. They are associated with FOX Rental Car in Mexico.
opinión proveniente de
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2,0
Upsold us a broken navigation system
Desventajas: Bad customer service. No refund when complained about the broken navigation system. Bad customer service. Feel ripped off. Shady company.
opinión proveniente de
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3,2
Terrible experience in Cancun
Ventajas: Price was attractive
Desventajas: The 7-seater that we had booked in Cancun was unavailable when we got to the car rental and we were offer instead an...11-seater bus that neither my wife not I could drive confidently given the size. We were told that a Chevy Suburban might be available "in a couple of hours" but the car had not yet been returned by previous client. This failed to instill much confidence and we asked our booking to be cancelled. We hope that ACE will return the c.$800 that we paid for the failed rental as they failed to honor their part of the contract. At this stage, we will not recommend ACE to any one considering that on top of the money already paid we had to add some insurance (despite our credit card insurance blanket) which would have made the cost comparable to what we paid at Hertz.
opinión proveniente de
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4,0
Desventajas: Sraff could not accept that i decline insurance (i have CDW with my credit card) on the grounds that my credit card's number does not have bulge and the manual credit card processor cannot capture the numbers. They woukd not take an electronic deposit apparently because customers can cancel it, rendering useless for the car agency. I had to pay for basic secondary insurance so that i could use my credit card and rent the car.
opinión proveniente de
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6,0
Desventajas: Costo de un seguro por anticipado no era necesario revelarse. Nos enteramos después del hecho de que tuvimos que comprar 700 la pena de seguro
opinión proveniente de
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2,0
Venta sugestiva de un sistema roto navegación noso
Desventajas: Mal servicio al cliente. No hay reembolso cuando se quejaron del sistema roto de navegación. Mal servicio al cliente. Se sintieron estafados. Empresa de sombra.
opinión proveniente de
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4,8
Be ready for the unexpected
Ventajas: After driving the kia optima for 15 days, I came to appreciate it's acceleration, great brakes and comfort.
Desventajas: Always check with your home insurance before renting in Mexico. The car was cheap to rent at 178.00 but mandatory liability added at $29 a day with $800 on hold on your credit card or $59 per day full coverage with a $200 hold on your card. Ended up paying $733 for entire trip. In Cancun there is no booth at the airport. Ace shares a space with Fox Car Rentals. Called them but they never sent a van. We finally walked our luggage across the street from the airport to find their office. The RAVs we rented were not coming until nightime. They only had one RAV in their inventory so they offered us the new Optimas. Every step was a long wait. The best part was the reliability of the car and returning it was quick. They did return us to the airport. Warning: If you get a traffic ticket in Mexico, police remove the license plate until you pay and show proof. You cannot return the car without its plates. Do not rent a car without plates as many policemen will stop you and demand a bribe. We met other tourists with this problem. We were targeted by police in Campeche because the car was a rental and we were foreigners. They nearly confiscated my brother's license and asked for a bribe of $108 which we paid.
opinión proveniente de
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6,0
Desventajas: Upfront cost of a required insurance was not disclosed. We found out after the fact that we had to buy 700.00 worth of insurance
opinión proveniente de
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2,0
Tried to Scam Me... DO NOT RENT AT ACE
Ventajas: Nothing... they are lying cheats... DO NOT Rent From ACE.
Desventajas: Reserved with Months in Advance at a price of U$16 per day for a 2 week rental. Due to plane delays, the shit-show in customs and then NO ACE stand or person in the airport... finally made it to their Office 1:30- 2 hours behind schedule. The slimeball at the counter told me they no longer had my reservation... that they would make a new one and the new price would be U$60 per day with No Insurance Coverage or U$75 per day with full coverage. Decided to go to Hertz.... same day no reservation and full coverage, same car class U$45 per day. Clearly a scam at ACE
opinión proveniente de
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2,0
Worst car rental ever
Desventajas: Person we extremely rude and lied about the cars available. Tried to get me to spend an extra $500 for the week to get the car I ordered. Plus the car needed air in the tires and none of the windows worked.
opinión proveniente de
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2,0
Shady Business Run by Shady People
Ventajas: Nothing
Desventajas: This company lied to us about price and availability of cars. They canceled our reservation after we stepped out of the office to talk on the phone and then when we went in to reclaim they said they had no more vehicles. Poor company, AVOID AVOID. They are associated with FOX Rental Car in Mexico.
opinión proveniente de
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2,0
Upsold us a broken navigation system
Desventajas: Bad customer service. No refund when complained about the broken navigation system. Bad customer service. Feel ripped off. Shady company.
opinión proveniente de
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3,2
Terrible experience in Cancun
Ventajas: Price was attractive
Desventajas: The 7-seater that we had booked in Cancun was unavailable when we got to the car rental and we were offer instead an...11-seater bus that neither my wife not I could drive confidently given the size. We were told that a Chevy Suburban might be available "in a couple of hours" but the car had not yet been returned by previous client. This failed to instill much confidence and we asked our booking to be cancelled. We hope that ACE will return the c.$800 that we paid for the failed rental as they failed to honor their part of the contract. At this stage, we will not recommend ACE to any one considering that on top of the money already paid we had to add some insurance (despite our credit card insurance blanket) which would have made the cost comparable to what we paid at Hertz.
opinión proveniente de
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4,0
Desventajas: Sraff could not accept that i decline insurance (i have CDW with my credit card) on the grounds that my credit card's number does not have bulge and the manual credit card processor cannot capture the numbers. They woukd not take an electronic deposit apparently because customers can cancel it, rendering useless for the car agency. I had to pay for basic secondary insurance so that i could use my credit card and rent the car.
opinión proveniente de
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6,0
Desventajas: Costo de un seguro por anticipado no era necesario revelarse. Nos enteramos después del hecho de que tuvimos que comprar 700 la pena de seguro
opinión proveniente de
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2,0
Venta sugestiva de un sistema roto navegación noso
Desventajas: Mal servicio al cliente. No hay reembolso cuando se quejaron del sistema roto de navegación. Mal servicio al cliente. Se sintieron estafados. Empresa de sombra.
opinión proveniente de
Puntos de alquiler
╳
Adocar Rental
Puntos de alquiler en Cancún
Av. Tulum lote 19
+52 998 849 4233
Cancun Airport
Alamo
Alamo opiniones
Puntos de alquiler
╳
Alamo
Puntos de alquiler en Cancún
Av Tulum Sm 4 La Quinta Inn
+52 998 884 8427
Blvd Kukulcan Km 13, La Isla
+52 998 176 8137
Blvd Kukulcan Km9.5 Condominio
+52 998 883 3621
Intl And Domestic Arrivals
+52 998 886 0100
Lot 4 Main Office.
+52 998 886 0100
Opiniones de los huéspedes
Valoración general
5,8 Aceptable
Basado en 47 opiniones
General
5,7
Limpieza
6,1
Comodidad
6,2
Recogida/entrega
5,6
Valor por tu dinero
5,2
Opiniones recientes
- Todas las opiniones
- Positivas
- Neutrales
- Negativas
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4,4
Ventajas: Good: the staff was very helpful. The vehicle ran well. Drop off process was easy & quick. The shuttle drivers were helpful and courteous. The lady at the airport when we first arrived was very nice and very helpful
Desventajas: NOT GOOD: They had the wrong vehicle for us. We specifically asked for a Jeep during the initial phone call rental arrangements, and were told that they would have one of three models available with no problem. The initial vehicle had obviously low air pressure in the front tires, and they have no ability to add air, or even check the air pressure, at the facility. The worst was the unexpected pricing. I will be filing a dispute claim with Alamo today because of the excessive charges that built up throughout the rental process, resulting in over $525.00 for a 4 day rental of a small Jeep. Unacceptable.
opinión proveniente de
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4,0
Desventajas: Didn't rent very expensive. It shows on price on line and you get there they give another price plus there insurance is very high is very disappointed.
opinión proveniente de
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7,6
Ventajas: Offices conveniently located.
Desventajas: They force you to pay an insurance.
opinión proveniente de
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6,0
Not enough communication between kayak and Alamo
Desventajas: On kayak website, the rental was $9 a day for 8 days . I expected to pay additional stuff as insurance and gaz . But 34 % tax is a way too much !! My bill ended to be $374 . When I complained to Alamo , they said they were not responsible on what was communicated on your website . When you go in Vacation with a certain budget it really hearts. You guys should be more specific, it looks almost as a scam Big disappointment
opinión proveniente de
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4,0
Car wasn't in great condition
Ventajas: Convenient. Close to terminals. Service was pretty fast.
Desventajas: Had three problems with the car: Key battery didn't work, windshield wipers weren't great, issues with tire pressure.
opinión proveniente de
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2,0
quoted a price online and was told 4 times that at the pick up
Ventajas: Nothing.
Desventajas: I was quoted a price of about $80 for the week but when we arrived they tried charging us four times that amount. I walked away and did not rent from them.
opinión proveniente de
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2,0
Poor service
Desventajas: When I rented the car in the app it was supposed to be 60 some dollars which I thought it was a good deal. When I got to the Alamo car rental they bump the price to 600 plus dollars. They couldn't say why it was so much so I ended up cancelling the rental.
opinión proveniente de
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10,0
Cancun alamo made everything VERY easy
Ventajas: The Cancun terminal is very frenetic, but the representative walked us thru the chaos calmly, over to the outdoor desk to pick up our car. The walk was about 1,000 feet total. The car we reserved was indeed the car we got, no waiting, no negotiating. Each person there was efficient, detailed and exceedingly friendly!
opinión proveniente de
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4,8
Desventajas: The driver brought us to the wrong terminal for our departure and it cost us $20 to take taxi to different terminal to ensure we made our departure.
opinión proveniente de
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8,8
Reserved vehicle not available
Ventajas: I was offered a larger vehicle at the same price as the level I had reserved.
Desventajas: Although I was offered a larger vehicle at no extra, my preference was for a fuel efficient SUV as I had a lot of driving to due and was looking to save money on gas.
opinión proveniente de
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9,6
Ventajas: Nice staff, easy to drop off and pick up.
Desventajas: The price quoted was not what I ended up paying. I ended up paying almost double due to having to purchase an insurance required by Mexican law on top of the coverage I already had. Would be nice to know this ahead of time. Also selection of cars could be be updated, (manual windows and no navigation system)
opinión proveniente de
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10,0
EXCELLENT!
Ventajas: Everything was great and the best part is the people! This is the best customer service I have ever experienced. So professional, caring and on point!
opinión proveniente de
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10,0
Cancun alamo made everything VERY easy
Ventajas: The Cancun terminal is very frenetic, but the representative walked us thru the chaos calmly, over to the outdoor desk to pick up our car. The walk was about 1,000 feet total. The car we reserved was indeed the car we got, no waiting, no negotiating. Each person there was efficient, detailed and exceedingly friendly!
opinión proveniente de
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8,8
Reserved vehicle not available
Ventajas: I was offered a larger vehicle at the same price as the level I had reserved.
Desventajas: Although I was offered a larger vehicle at no extra, my preference was for a fuel efficient SUV as I had a lot of driving to due and was looking to save money on gas.
opinión proveniente de
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9,6
Ventajas: Nice staff, easy to drop off and pick up.
Desventajas: The price quoted was not what I ended up paying. I ended up paying almost double due to having to purchase an insurance required by Mexican law on top of the coverage I already had. Would be nice to know this ahead of time. Also selection of cars could be be updated, (manual windows and no navigation system)
opinión proveniente de
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10,0
EXCELLENT!
Ventajas: Everything was great and the best part is the people! This is the best customer service I have ever experienced. So professional, caring and on point!
opinión proveniente de
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4,4
Ventajas: Good: the staff was very helpful. The vehicle ran well. Drop off process was easy & quick. The shuttle drivers were helpful and courteous. The lady at the airport when we first arrived was very nice and very helpful
Desventajas: NOT GOOD: They had the wrong vehicle for us. We specifically asked for a Jeep during the initial phone call rental arrangements, and were told that they would have one of three models available with no problem. The initial vehicle had obviously low air pressure in the front tires, and they have no ability to add air, or even check the air pressure, at the facility. The worst was the unexpected pricing. I will be filing a dispute claim with Alamo today because of the excessive charges that built up throughout the rental process, resulting in over $525.00 for a 4 day rental of a small Jeep. Unacceptable.
opinión proveniente de
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4,0
Desventajas: Didn't rent very expensive. It shows on price on line and you get there they give another price plus there insurance is very high is very disappointed.
opinión proveniente de
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6,0
Not enough communication between kayak and Alamo
Desventajas: On kayak website, the rental was $9 a day for 8 days . I expected to pay additional stuff as insurance and gaz . But 34 % tax is a way too much !! My bill ended to be $374 . When I complained to Alamo , they said they were not responsible on what was communicated on your website . When you go in Vacation with a certain budget it really hearts. You guys should be more specific, it looks almost as a scam Big disappointment
opinión proveniente de
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4,0
Car wasn't in great condition
Ventajas: Convenient. Close to terminals. Service was pretty fast.
Desventajas: Had three problems with the car: Key battery didn't work, windshield wipers weren't great, issues with tire pressure.
opinión proveniente de
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2,0
quoted a price online and was told 4 times that at the pick up
Ventajas: Nothing.
Desventajas: I was quoted a price of about $80 for the week but when we arrived they tried charging us four times that amount. I walked away and did not rent from them.
opinión proveniente de
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2,0
Poor service
Desventajas: When I rented the car in the app it was supposed to be 60 some dollars which I thought it was a good deal. When I got to the Alamo car rental they bump the price to 600 plus dollars. They couldn't say why it was so much so I ended up cancelling the rental.
opinión proveniente de
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4,8
Desventajas: The driver brought us to the wrong terminal for our departure and it cost us $20 to take taxi to different terminal to ensure we made our departure.
opinión proveniente de
America Car Rental
America Car Rental opiniones
Puntos de alquiler
╳
America Car Rental
Puntos de alquiler en Cancún
Av. Tulum SM 05, Mza 01, Lte 13, Location 2
+52 998 886 2025
Blvd Kukulcan Km 11 5 plaza Flamimgo Location 101 B
Cancun airport
+52 998 253 6112
Opiniones de los huéspedes
Valoración general
7,2 Bueno
Basado en 1 opiniones
General
8,0
Limpieza
6,0
Comodidad
8,0
Recogida/entrega
4,0
Valor por tu dinero
10,0
Opiniones recientes
- Todas las opiniones
- Positivas
- Neutrales
- Negativas
Puntos de alquiler
╳
America Car Rental
Puntos de alquiler en Cancún
Av. Tulum SM 05 Mza 01 Lte 13 Local 02
+52 998 886 2025
Blvd. Kukulcan, Km. 11.5 Loc. 101-B
+52 998 883 0160
Calle Acceso a las bodegas SM 301 Mza 30 Lte 30 Bodega F-1
+52 998 253 6100
Puntos de alquiler
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Arrent Car Rental
Puntos de alquiler en Cancún
Carretera Cancun Chetumal
+52 998 886 3077
Avis
Avis opiniones
Puntos de alquiler
╳
Avis
Puntos de alquiler en Cancún
Aquaworld - Zona Hotelera Km 14.5
+52 998 840 7216
Carratera Cancun Chetumal Km22
+52 998 886 0221
HTL GUESTS ONLY - Blvd Kukulcan Km 14
+52 998 848 9400
Htl Dream Sands-Blvd Kulkulcan Km 8.5
+52 998 848 7600
La Isla Car Ctr - Blvd Kukulcan KM 12.5
+52 998 176 8030
La Isla Mall - Blvd Kukulcan KM 12.4
+52 998 883 1436
Playa Mujeres Rth 7 - MX
+52 998 234 0300
Plaza Royal Mall -Blvd. Kukulkan KM 16.5
+52 998 885 1448
Secrets Playa Mujeres - RTH7 - MX
+52 998 283 3600
Secrets Silver Sands Htl-Bahia Petempich
+52 998 193 1800
Opiniones de los huéspedes
Valoración general
6,4 Bueno
Basado en 2 opiniones
General
6,0
Limpieza
8,0
Comodidad
6,0
Recogida/entrega
6,0
Valor por tu dinero
6,0
Opiniones recientes
- Todas las opiniones
- Positivas
- Neutrales
- Negativas
Puntos de alquiler
╳
Blueway
Puntos de alquiler en Cancún
Av. Tulum 231, Sm 20, Mz 9, Lote 43
529988846955
Carretera Cancun-Aeropuerto, Sm 301, Mz 11, L 11 01
529988862950
Budget
Budget opiniones
Puntos de alquiler
╳
Budget
Puntos de alquiler en Cancún
Av Ninos Heroes Lt 6
+52 998 206 9108
Blvd Kululkan Km 13.5 Locl 1-B
+52 998 884 4549
Carratera Cancun Chetumal Km22
+52 998 886 0252
Lt 93 Mz 12 Sm 25 Cancun Cntro
+52 998 886 0252
Opiniones de los huéspedes
Valoración general
5,0 Aceptable
Basado en 85 opiniones
General
4,8
Limpieza
5,9
Comodidad
5,3
Recogida/entrega
4,6
Valor por tu dinero
4,5
Opiniones recientes
- Todas las opiniones
- Positivas
- Neutrales
- Negativas
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4,0
They rip you off with the insurance.
Ventajas: They are at the airport and shuttle you over to get your car, which is nice!
Desventajas: The car cost us $50 to rent; the insurance was $430. I think that is a total rip off. They do not tell you insurance is not part of renting the car until you go to pick the car up and then you have to haggle with the guys at the desk for an insurance price. We went to Mexico so I truly feel like I got a terrible rate because they knew we were American.
opinión proveniente de
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9,2
Budget in down town is across the street from cafe Andrade!
Ventajas: The people that helped us speaks perfect English and was extremely nice and personable. The place is clean and the cars was very fuel efficient!
Desventajas: I genuinely like this company but looking for the location in downtown was a hot mess. The address that was given to me via email was no where to be seen on google map. Google map pointed budget at a non existence location. We spent literally $40 for taxi parking king for the place. We finally we back to hotel zone budget and they manage to help us from that location with all our reservations. Wish we could've done that in the beginning. Wasted 2 hrs of our morning and wasted money on taxi.
opinión proveniente de
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6,8
Experience
Ventajas: At the airport everyone was nice and professional.
Desventajas: Once we got to drop off, we got charge with a lot of hidden fees which was not clearly explained when I was making reservation.
opinión proveniente de
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10,0
Ventajas: No waiting. Easy process.
opinión proveniente de
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2,0
Car not there
Ventajas: Nothing
Desventajas: Car wasn't there even when booked days ahead of time and confirmed. Stay away!
opinión proveniente de
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2,0
Desventajas: Arrived at kiosk and discovered my reserved car had already been given away and no other vehicles in the same class were available. Had to pay substantially more at Hertz.
opinión proveniente de
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2,0
Very poor experience, deceitful and rude staff, we walked away
Ventajas: Nothing
Desventajas: Didn't have our car, put us in a minivan that had mechanical issues, didn't honor reserved price, long wait. After the minivan had mechanical issues we asked them to drive us back to the airport in their van that was on the way back to catch a cab and they refused, leaving us stranded with three young children and lots of luggage in smoldering heat. Ended up walking next door to National to get a car at a higher price, but worth it not to deal with Budget.
opinión proveniente de
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2,0
Desventajas: Price booked was not the price when checking out ended up leaving the car and going some where else it was way more expensive then needed be around 150 a day
opinión proveniente de
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2,0
No cat seats!
Ventajas: Price was attractive but we could not use the car because budget did not have any car seats.
Desventajas: We arrived in Mexico with a two-year-old and a four-year-old only to find out that the Carvalho agency did not have any car seats left.
opinión proveniente de
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5,6
Ventajas: At the pick up they provided very informative things in regards with Mexico and the area, they were very prompt and nice.
Desventajas: When we wanted to drop the car off, the location which I have chosen at the reservation didn't exist anymore which was very inconvenient as we didn't have internet connection and didn't know where to drop off the car. Luckily a guy helped us, but is was very awkward.
opinión proveniente de
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6,8
Mixed feelings in Cancun
Ventajas: The shuttles to and from the airport were pretty good.
Desventajas: That the final price is no where near what the website initially showed. It definitely did not include the different tiers of insurance overages offered. It would have been a better experience it there was pricing for no insurance, liability and full coverage. And also more accurate pricing for the rental and fees period.
opinión proveniente de
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6,0
Desventajas: While I knew something must be wrong with a one dollar a day car rental, felt duped by the mandatory liability insurance which ranges from one to $200 and it's only revealed at the rental desk in Cancun! Of course it's in the "fine print" but that's a typical PT Barnum move This mandatory and material charge should be listed in your offer price and visible at the point of purchase.
opinión proveniente de
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9,2
Budget in down town is across the street from cafe Andrade!
Ventajas: The people that helped us speaks perfect English and was extremely nice and personable. The place is clean and the cars was very fuel efficient!
Desventajas: I genuinely like this company but looking for the location in downtown was a hot mess. The address that was given to me via email was no where to be seen on google map. Google map pointed budget at a non existence location. We spent literally $40 for taxi parking king for the place. We finally we back to hotel zone budget and they manage to help us from that location with all our reservations. Wish we could've done that in the beginning. Wasted 2 hrs of our morning and wasted money on taxi.
opinión proveniente de
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10,0
Ventajas: No waiting. Easy process.
opinión proveniente de
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6,8
Experience
Ventajas: At the airport everyone was nice and professional.
Desventajas: Once we got to drop off, we got charge with a lot of hidden fees which was not clearly explained when I was making reservation.
opinión proveniente de
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6,8
Mixed feelings in Cancun
Ventajas: The shuttles to and from the airport were pretty good.
Desventajas: That the final price is no where near what the website initially showed. It definitely did not include the different tiers of insurance overages offered. It would have been a better experience it there was pricing for no insurance, liability and full coverage. And also more accurate pricing for the rental and fees period.
opinión proveniente de
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4,0
They rip you off with the insurance.
Ventajas: They are at the airport and shuttle you over to get your car, which is nice!
Desventajas: The car cost us $50 to rent; the insurance was $430. I think that is a total rip off. They do not tell you insurance is not part of renting the car until you go to pick the car up and then you have to haggle with the guys at the desk for an insurance price. We went to Mexico so I truly feel like I got a terrible rate because they knew we were American.
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2,0
Car not there
Ventajas: Nothing
Desventajas: Car wasn't there even when booked days ahead of time and confirmed. Stay away!
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2,0
Desventajas: Arrived at kiosk and discovered my reserved car had already been given away and no other vehicles in the same class were available. Had to pay substantially more at Hertz.
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2,0
Very poor experience, deceitful and rude staff, we walked away
Ventajas: Nothing
Desventajas: Didn't have our car, put us in a minivan that had mechanical issues, didn't honor reserved price, long wait. After the minivan had mechanical issues we asked them to drive us back to the airport in their van that was on the way back to catch a cab and they refused, leaving us stranded with three young children and lots of luggage in smoldering heat. Ended up walking next door to National to get a car at a higher price, but worth it not to deal with Budget.
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2,0
Desventajas: Price booked was not the price when checking out ended up leaving the car and going some where else it was way more expensive then needed be around 150 a day
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2,0
No cat seats!
Ventajas: Price was attractive but we could not use the car because budget did not have any car seats.
Desventajas: We arrived in Mexico with a two-year-old and a four-year-old only to find out that the Carvalho agency did not have any car seats left.
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5,6
Ventajas: At the pick up they provided very informative things in regards with Mexico and the area, they were very prompt and nice.
Desventajas: When we wanted to drop the car off, the location which I have chosen at the reservation didn't exist anymore which was very inconvenient as we didn't have internet connection and didn't know where to drop off the car. Luckily a guy helped us, but is was very awkward.
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6,0
Desventajas: While I knew something must be wrong with a one dollar a day car rental, felt duped by the mandatory liability insurance which ranges from one to $200 and it's only revealed at the rental desk in Cancun! Of course it's in the "fine print" but that's a typical PT Barnum move This mandatory and material charge should be listed in your offer price and visible at the point of purchase.
opinión proveniente de
Dollar
Dollar opiniones
Puntos de alquiler
╳
Dollar
Puntos de alquiler en Cancún
Carretera Cancun-Chetumal Km 22
+52 998 886 0001
Fiesta Americana Coral Beach H
+52 998 881 3200
Opiniones de los huéspedes
Valoración general
5,2 Aceptable
Basado en 40 opiniones
General
4,9
Limpieza
6,4
Comodidad
5,4
Recogida/entrega
4,8
Valor por tu dinero
4,8
Opiniones recientes
- Todas las opiniones
- Positivas
- Neutrales
- Negativas
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9,6
Convenient location right by the airport terminal
Ventajas: All employees were polite and friendly and spoke emough English to explain our various options for the required Mexican car insurance. The car was clean and available more ot less immediately when we got through the check-in process. No shuttle bus required as the business is just a 1-minute walk across the street grom the airport terminal building. The prices were the lowest we found.
Desventajas: Checkout paperwork took a lot longer than you can believe even though nobody was in line ahead of us, so allow yourself extra time to make it to your flight.
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2,0
Hard No
Ventajas: Did not rent, was not informed of $2000 deposit.
Desventajas: Over $2,000 deposit for a $5 rental. Went with Hertz.
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6,0
Ventajas: car was a little beat up
Desventajas: It took forever to get out of the rental car pickup (1 Hour)
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9,6
Excellent
Ventajas: Perfect
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8,0
Desventajas: it takes to long to get through the paperwork and drive away 40 minutes
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4,0
Ventajas: That they were fast in and out once you got to the counter
Desventajas: The prices that they had on there kayak website was wrong... it state that the rental is $4.65 for six days.. when I got there it was 88 dollars a day 300 hold on the credit card.. I need a car to get to the hotel so i got the car for one day then I return before my trip was over they have me 388 dollars back before 24 hour...
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4,0
Desventajas: Only 1 hour late and they charged me for extra day. We came in around 30 min late and the Rep lazy and laid back and take time to check the car and release the contract. In US we just drop the car and go. In Mexico you have to wait the rep to release the contract then you have to sign all the paper. then you can go. I will not happy and never rent at dollar
opinión proveniente de
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2,0
Estafa
Ventajas: No me gustó nada
Desventajas: Reserve por Kayak un precio de 7,50 al llegar al counter la tarifa con sus impuestos ascendían a un TOTAL de Usd 400 aproximadamente y si no tomas sus seguros quieren una garantía por Usd 2500. Nunca más usaré esa tentadora les recomiendo FOX es a lado y tiene muy buenas tarifas.
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7,2
The Hustle
Ventajas: It was nice car it was comfortable.
Desventajas: The price at first was ridiculously cheap online like $5.00 for 5 days, when we got there at the rental the price skyrocketed like $70.00 a day they informed us we should get insurance because the car might be stolen or if it was scratched by someone. With much negotiating we got the car reduced to a somewhat reasonable price of $39 a day. Then when you think you are getting your car you get someone who tries to convince you to go to a timeshare to get your car paid in full. It was stressful but we had a nice trip and the car worked out to be a good car. We didn't do the timeshare from past experience so it cost us near $300 which is a fair deal.
opinión proveniente de
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2,0
Misleading price
Desventajas: This was a complete false advertising scam. I am very disappointed with dollar and kayak for advertising a false price. Dollar in Cancun REQUIRES rental insurance so it turned out to be 5x the price of the advertised rental. Even though I have insurance through my credit card and privately, they require the insurance.
opinión proveniente de
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7,2
There is a catch
Ventajas: The daily rate was unbelievable so we figured there would be a catch and there was. You have to buy liability insurance that was nearly $30 a day. The car was very basic but it served our needs.
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3,2
Appalling, never again
Desventajas: They blatantly lied to my face and stole money from us. I will never rent from Dollar again and I think less of kayak for even featuring then on the website.
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9,6
Convenient location right by the airport terminal
Ventajas: All employees were polite and friendly and spoke emough English to explain our various options for the required Mexican car insurance. The car was clean and available more ot less immediately when we got through the check-in process. No shuttle bus required as the business is just a 1-minute walk across the street grom the airport terminal building. The prices were the lowest we found.
Desventajas: Checkout paperwork took a lot longer than you can believe even though nobody was in line ahead of us, so allow yourself extra time to make it to your flight.
opinión proveniente de
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9,6
Excellent
Ventajas: Perfect
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8,0
Desventajas: it takes to long to get through the paperwork and drive away 40 minutes
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7,2
The Hustle
Ventajas: It was nice car it was comfortable.
Desventajas: The price at first was ridiculously cheap online like $5.00 for 5 days, when we got there at the rental the price skyrocketed like $70.00 a day they informed us we should get insurance because the car might be stolen or if it was scratched by someone. With much negotiating we got the car reduced to a somewhat reasonable price of $39 a day. Then when you think you are getting your car you get someone who tries to convince you to go to a timeshare to get your car paid in full. It was stressful but we had a nice trip and the car worked out to be a good car. We didn't do the timeshare from past experience so it cost us near $300 which is a fair deal.
opinión proveniente de
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7,2
There is a catch
Ventajas: The daily rate was unbelievable so we figured there would be a catch and there was. You have to buy liability insurance that was nearly $30 a day. The car was very basic but it served our needs.
opinión proveniente de
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2,0
Hard No
Ventajas: Did not rent, was not informed of $2000 deposit.
Desventajas: Over $2,000 deposit for a $5 rental. Went with Hertz.
opinión proveniente de
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6,0
Ventajas: car was a little beat up
Desventajas: It took forever to get out of the rental car pickup (1 Hour)
opinión proveniente de
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4,0
Ventajas: That they were fast in and out once you got to the counter
Desventajas: The prices that they had on there kayak website was wrong... it state that the rental is $4.65 for six days.. when I got there it was 88 dollars a day 300 hold on the credit card.. I need a car to get to the hotel so i got the car for one day then I return before my trip was over they have me 388 dollars back before 24 hour...
opinión proveniente de
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4,0
Desventajas: Only 1 hour late and they charged me for extra day. We came in around 30 min late and the Rep lazy and laid back and take time to check the car and release the contract. In US we just drop the car and go. In Mexico you have to wait the rep to release the contract then you have to sign all the paper. then you can go. I will not happy and never rent at dollar
opinión proveniente de
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2,0
Estafa
Ventajas: No me gustó nada
Desventajas: Reserve por Kayak un precio de 7,50 al llegar al counter la tarifa con sus impuestos ascendían a un TOTAL de Usd 400 aproximadamente y si no tomas sus seguros quieren una garantía por Usd 2500. Nunca más usaré esa tentadora les recomiendo FOX es a lado y tiene muy buenas tarifas.
opinión proveniente de
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2,0
Misleading price
Desventajas: This was a complete false advertising scam. I am very disappointed with dollar and kayak for advertising a false price. Dollar in Cancun REQUIRES rental insurance so it turned out to be 5x the price of the advertised rental. Even though I have insurance through my credit card and privately, they require the insurance.
opinión proveniente de
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3,2
Appalling, never again
Desventajas: They blatantly lied to my face and stole money from us. I will never rent from Dollar again and I think less of kayak for even featuring then on the website.
opinión proveniente de
Economy Rent a Car
Economy Rent a Car opiniones
Puntos de alquiler
╳
Economy Rent a Car
Puntos de alquiler en Cancún
Av. Tulum Sm 05 Mza 01 Lte 13 Local 02
52 998 883 01060
Blvd. Kukulcan Km 11.5
52 998 883 01060
Cancun Airport,Plaza Santa Fe
52(998) 892-7017
Opiniones de los huéspedes
Valoración general
5,9 Aceptable
Basado en 14 opiniones
General
5,9
Limpieza
6,0
Comodidad
6,1
Recogida/entrega
5,6
Valor por tu dinero
6,0
Opiniones recientes
- Todas las opiniones
- Positivas
- Neutrales
- Negativas
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2,0
Insurance is very expensive when you get there
Desventajas: I was paying $26 rental fee and selected $11 dlls insurance but when I got there they said I had to pay $50/day for the required insurance, so I ended paying way more than expected
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2,0
No cars = no bueno
Ventajas: That it took an hour to find someone that had a list with our name on it for our reservation just to hear he did not have a car for us.
Desventajas: We were at the airport for over 2 hours before we were able to walk to a different rental company and find a car by midnight after 12 hours of travel. We will never use this company again!!!
opinión proveniente de
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2,0
Insurance had to purchased
Desventajas: You need to purchase their insurance of US $ 31.50 per day. You cannot use your credit card insurance instead. It was not shown in the confirmation email or the information page of priceline. So I ended up not renting a car and they drove me back with a shuttle to the airport to take a bus. No fees applied. But anyway, a classical trap or scam. If I rent with Hertz in the US, no insurance is needed and the confirmation mail was the same.
opinión proveniente de
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3,6
Bait and Switch
Ventajas: Price
Desventajas: I was traveling with small children, and was specifically looking for a rental car company that was on the airport property. This is why I chose Economy because when I looked it up it was listed to be at the airport. However when we arrived at Cancun we were put into A shuttle that took us on a 15 minute drive with no seatbelts or child safety seats to an offsite car rental place called America car rental. We were able to rent the car we had chosen through economy, although they did try to give us a different car in the beginning. However I was very disappointed with the fact that I thought I had rented from one company at the airport, and it turned out to be a different company offsite.
opinión proveniente de
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5,6
Ventajas: The personnel were nice and knowledgeable. We had no hassle when we dropped it off.
Desventajas: It was off site. They charged over two hundred dollars for insurance, but it was in Mexico. The car had minor damage throughout the vehicle before we picked it up.
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10,0
Excellent Price
Ventajas: Excellent price and service from Rent a car company
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10,0
Excellent
Ventajas: Price and easy to rent
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6,0
they doubled the price on me
Ventajas: not much after paying twice as much for it then you listed.
Desventajas: brakes were tight.
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10,0
Ventajas: It was a great experience easy and convenient
Desventajas: Nothing bad to say
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3,2
Dont believe in the prices.
Desventajas: As most car rentals, you always have the felling that someone is taking advantage of you, trying to smart you out. And this is what happens in this place. The price that it says on Kayak is not real, cause they force you to take a basic insurance that will add at least $150 to your price. This is a kayak problem as well, that should provide the final price overall, or specify which car rental requires an insurance and which doesn't. Another problem here is that the car that they promise or even similar is not the same. For example, on my reservation I requested a VW Jetta or similar, and when I got there they gave me a Seat (you probably never heard about it) so when complained and said, ok so this is not the same, they said that they don't even have the Jetta that Kayak was showing, and the Jetta that they had was a different category ( more expensive, of course). Horrible car, horrible experience, a lot because the car rental is sketchy and also because Kayak should provide better information to their costumers. I would suggest go to one of the rental companies that you know and trust even if you'll have to pay a bit more, at the end it will even out, since this place hide all the other fees.
opinión proveniente de
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2,0
Beware of Economy Car Rental Scam in Cancun
Ventajas: Nothing
Desventajas: The rental was bait and switch. That never had the car we booked and scammed us for additional insurance that cost more than the rental! We declined and walked away. Had to get a shuttle back to the airport and get a taxi. Lost over 4 hours of precious vacation time.
opinión proveniente de
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10,0
Precio excelente.
Ventajas: Excelente precio y servicio de alquiler de Rentacar
opinión proveniente de
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10,0
Excellent Price
Ventajas: Excellent price and service from Rent a car company
opinión proveniente de
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10,0
Excellent
Ventajas: Price and easy to rent
opinión proveniente de
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10,0
Ventajas: It was a great experience easy and convenient
Desventajas: Nothing bad to say
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10,0
Precio excelente.
Ventajas: Excelente precio y servicio de alquiler de Rentacar
opinión proveniente de
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2,0
Insurance is very expensive when you get there
Desventajas: I was paying $26 rental fee and selected $11 dlls insurance but when I got there they said I had to pay $50/day for the required insurance, so I ended paying way more than expected
opinión proveniente de
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2,0
No cars = no bueno
Ventajas: That it took an hour to find someone that had a list with our name on it for our reservation just to hear he did not have a car for us.
Desventajas: We were at the airport for over 2 hours before we were able to walk to a different rental company and find a car by midnight after 12 hours of travel. We will never use this company again!!!
opinión proveniente de
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2,0
Insurance had to purchased
Desventajas: You need to purchase their insurance of US $ 31.50 per day. You cannot use your credit card insurance instead. It was not shown in the confirmation email or the information page of priceline. So I ended up not renting a car and they drove me back with a shuttle to the airport to take a bus. No fees applied. But anyway, a classical trap or scam. If I rent with Hertz in the US, no insurance is needed and the confirmation mail was the same.
opinión proveniente de
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3,6
Bait and Switch
Ventajas: Price
Desventajas: I was traveling with small children, and was specifically looking for a rental car company that was on the airport property. This is why I chose Economy because when I looked it up it was listed to be at the airport. However when we arrived at Cancun we were put into A shuttle that took us on a 15 minute drive with no seatbelts or child safety seats to an offsite car rental place called America car rental. We were able to rent the car we had chosen through economy, although they did try to give us a different car in the beginning. However I was very disappointed with the fact that I thought I had rented from one company at the airport, and it turned out to be a different company offsite.
opinión proveniente de
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5,6
Ventajas: The personnel were nice and knowledgeable. We had no hassle when we dropped it off.
Desventajas: It was off site. They charged over two hundred dollars for insurance, but it was in Mexico. The car had minor damage throughout the vehicle before we picked it up.
opinión proveniente de
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6,0
they doubled the price on me
Ventajas: not much after paying twice as much for it then you listed.
Desventajas: brakes were tight.
opinión proveniente de
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3,2
Dont believe in the prices.
Desventajas: As most car rentals, you always have the felling that someone is taking advantage of you, trying to smart you out. And this is what happens in this place. The price that it says on Kayak is not real, cause they force you to take a basic insurance that will add at least $150 to your price. This is a kayak problem as well, that should provide the final price overall, or specify which car rental requires an insurance and which doesn't. Another problem here is that the car that they promise or even similar is not the same. For example, on my reservation I requested a VW Jetta or similar, and when I got there they gave me a Seat (you probably never heard about it) so when complained and said, ok so this is not the same, they said that they don't even have the Jetta that Kayak was showing, and the Jetta that they had was a different category ( more expensive, of course). Horrible car, horrible experience, a lot because the car rental is sketchy and also because Kayak should provide better information to their costumers. I would suggest go to one of the rental companies that you know and trust even if you'll have to pay a bit more, at the end it will even out, since this place hide all the other fees.
opinión proveniente de
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2,0
Beware of Economy Car Rental Scam in Cancun
Ventajas: Nothing
Desventajas: The rental was bait and switch. That never had the car we booked and scammed us for additional insurance that cost more than the rental! We declined and walked away. Had to get a shuttle back to the airport and get a taxi. Lost over 4 hours of precious vacation time.
opinión proveniente de
Una persona que alquiló un auto en Cancún dio una calificación promedio de 10,0 a la agencia