Alquiler de autos en Cancún

Price fluctuations and extremely poor customer service

Desventajas: The experience was a nightmare upon arrival, going through the development of the contract to obtain the rental, and dropping off the rental. I am a fluent Spanish speaker and on the day we picked up the rental I overheard the counters next to mine arguing over the same matter/experience I am about to share. I reserved a vehicle online and the price was for $25 for four days. Upon arrival, I was told I need to place a deposit of $300 and either choose a package of insurance options that consisted of liability ($133), full coverage ($245), or place the value of the vehicle (+/-$15k) on my credit card. What I thought was a $25 car rental, and after arguing and seeing other customers do the same, I somehow got the deposit lowered to $250 and went with the $133 liability coverage totaling $383!!!! Unfortunately because we were already onsite and did not want to further ruin our honeymoon, and after being told by staff that all the other car rental places will up-charge the way they were, we were forced to take rental. I can understand some fees and insurances, but why are pricing options or estimates not included when reserving your vehicles? This is false advertisement in the sense that you do not indicate additional charges such as insurances or deposits would apply. My online reservation only indicated that the only additional charges that could have applied are if I “pick-up or drop-off the car at a different date, time, or location than your reservation”. Again, my agreement was for $25 not $383. I thought the nightmare ended there but I was so wrong. We walked out to pick up our vehicle and the staff had already given our vehicle away. I quickly asked why our experience is going so terrible. They had plenty of washed and ready vehicles but instead they issued us a dirty, inside and out, vehicle while still warning us that the vehicle needed to be clean when returned or additional fees would apply!!! Since we felt taken advantage of and having no choice, we took what we could get and left. When returning the vehicle, and after spending most of the day cleaning it since it was issued dirty and I did not want to be charged, the attendant informed us that we were given the wrong contract and that I had taken a women’s rental that was of a higher rental class. I could not believe this was happening. I told the attendant, that this is impossible and he searched his data base and found my contract and changed the charges I was charge to now my actual contract. Once that was complete, the attendant told me that I should be grateful I was not charged additional fees since the vehicle we got was not in the same class we had reserved and that we should be thankful. I will never rent from Advantage, even if Europcar was the third party handling the services. From the beginning to the end, staff and processes were disorganized and the priority of the customer and honoring previous guaranteed prices went out the window.I hope my full deposit is returned

Refused to rent because I refused their Insurance

Ventajas: There was nothing to like.

Desventajas: Cancun, Mexico: They refused to rent the car because I refused to accept their CDW insurance even though I had my own insurance through my credit card company AND I was willing to let them put a $5000 hold on my card. Don't be fooled by their cheap rates. They will up sell you on insurances that are not required in Mexico and refuse to rent if you don't purchase. I walked out and got a car at Dollar next door who did accept the CDW insurance through my credit card and only put a $2500 hold on my card.

Absolute ripoff and scam that left me forced to pay extra money

Ventajas: Nothing

Desventajas: Prior to my trip, I researched all of the insurance requirements. I had a letter sent from my credit card company spelling out how they cover all insurance, and listed the underwriter and all coverage. I also researched the company's requirement, which was listed as optional, and also had a backup of the insurance offered through Kayak. When I arrived, Advantage/Europcar refused to accept the letter and insurance I had brought, and told me I had to buy their extremely expensive insurance, when I stated I would buy the other insurance offered when I reserved the car (1/2 the price of what they were forcing on me), they refused that as well. I was stuck and had no other options, and was forced to pay an extremely expensive rate per day for insurance that was listed as "optional" on my contract. I was ripped off by Advantage again... Kayak should not list them as vendor due to their dishonestly. NEVER use Advantage or Europcar..

Beware of extra insurance costs!

Ventajas: Swift pick-up from airport

Desventajas: They attract with cheap rates but then sell you insurance although my credit card has primary insurance already. Only way to avoid is to print your credit card insurance policy with contact information in case of accident AND put a $10000 deposit on your credit card. I don’t like this way of doing business as it obscures real transaction prices and lessens real competition

Deceiving price

Ventajas: Good car

Desventajas: First, I made the reservation for Advantage which does not even exist but it is Europcar (which was never mentioned so I had a hard time finding it). Second and more importantly, I made a reservation for 250 USD but when I got to the counter the person who was helping me said I had to pay almost 500 USD more for a mandatory insurance (which I told me I did not needed since it was covered by my credit card, but he did not care). So I ended up paying more than 3 times more from what the reservation said which I think is outrageous. I hope to get the additional money back since they did not mention this anywhere in the reservation.

They don't have to honor the reservation if you do

Ventajas: That's what happened to me