Comentarios recientes
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- Neutrales
- Negativas
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2,0
Desventajas: The rental car agency was doing drop off only. I was never contacted about this until I called the day of my rental and was informed.
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2,0
Ventajas: Nothing
Desventajas: I got no car. They were completely out.
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2,0
Desventajas: I was left stranded at the airport. Will never use your service again.
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6,0
Desventajas: I change the drop off location and because of that they charge me 369$ I was so mad.
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8,4
Ventajas: Easy pick-up and drop off
Desventajas: Car wasn't completely clean.
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2,0
Desventajas: Kayak did not book rental car at the airport as requested! It was a rental car location 15 mins away! Not good! Enterprise said it happens everyday through third party bookings! We did not use the kayak reservation- Live and learn I guess-
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8,8
Ventajas: Staff was helpful and eager to satisfy.
Desventajas: Cleanliness could have been better but was made right.
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2,0
Desventajas: I got to the airport and found out that I had an expired license and no photo-card to prove that I had in fact renewed it. Called my DMV and was told that I could request a certification letter that could be emailed immediately. Manager at desk would not print out paperwork, and told me that they wouldn't accept it anyway, even though this is common practice in these cases. They were completely unaccommodating and dismissive. Went to Alamo two days later and they accepted it (after I had to print it out at my hotel). I know I was at fault for not having the card in the first place, but they could have handled it a lot better.
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9,6
Ventajas: Price was incredible!
Desventajas: Wish they would have told us when we picked up the car that we could drop it off at the airport.
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10,0
Desventajas: Absolutely NOTHING! I had a very unusual set of events; lost keys at universal studios, tow, replacement vehicle, flat tire, one-way drop off. From Mark and Matt at the Orlando airport to Brandon at the Asheville NC airport... all was handled with me as a customer first and getting the best experience from my trip during Christmas through no fault of enterprise is just beyond expectations! I will always use enterprise!
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2,0
Ventajas: The location was nmot accessible from airport; I cancelled the reservatiaon
Desventajas: was not at airport
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6,8
Ventajas: The drop off super easy.
Desventajas: When I pick up the car, they was not ready and don't have car available. And they have to change my plan for sedan to min van and I was so sad about that.
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8,8
Ventajas: Staff was helpful and eager to satisfy.
Desventajas: Cleanliness could have been better but was made right.
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9,6
Ventajas: Price was incredible!
Desventajas: Wish they would have told us when we picked up the car that we could drop it off at the airport.
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10,0
Desventajas: Absolutely NOTHING! I had a very unusual set of events; lost keys at universal studios, tow, replacement vehicle, flat tire, one-way drop off. From Mark and Matt at the Orlando airport to Brandon at the Asheville NC airport... all was handled with me as a customer first and getting the best experience from my trip during Christmas through no fault of enterprise is just beyond expectations! I will always use enterprise!
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8,4
Ventajas: Easy pick-up and drop off
Desventajas: Car wasn't completely clean.
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6,8
Ventajas: The drop off super easy.
Desventajas: When I pick up the car, they was not ready and don't have car available. And they have to change my plan for sedan to min van and I was so sad about that.
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2,0
Desventajas: The rental car agency was doing drop off only. I was never contacted about this until I called the day of my rental and was informed.
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2,0
Ventajas: Nothing
Desventajas: I got no car. They were completely out.
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2,0
Desventajas: I was left stranded at the airport. Will never use your service again.
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6,0
Desventajas: I change the drop off location and because of that they charge me 369$ I was so mad.
opinión proveniente de
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2,0
Desventajas: Kayak did not book rental car at the airport as requested! It was a rental car location 15 mins away! Not good! Enterprise said it happens everyday through third party bookings! We did not use the kayak reservation- Live and learn I guess-
opinión proveniente de
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2,0
Desventajas: I got to the airport and found out that I had an expired license and no photo-card to prove that I had in fact renewed it. Called my DMV and was told that I could request a certification letter that could be emailed immediately. Manager at desk would not print out paperwork, and told me that they wouldn't accept it anyway, even though this is common practice in these cases. They were completely unaccommodating and dismissive. Went to Alamo two days later and they accepted it (after I had to print it out at my hotel). I know I was at fault for not having the card in the first place, but they could have handled it a lot better.
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2,0
Ventajas: The location was nmot accessible from airport; I cancelled the reservatiaon
Desventajas: was not at airport
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