RCI scam, RCI people dont let you go on morning tours as they force you to attend seminarIt didnt have a beach, beach that they call is all muddy. There were long queues for food at any restaurant. Overall we had a bad experience and booked another resort
The location was great. Not far from any other place. Service was wonderful. There's a number of activities at the resort to do that made the trip complete.
Our room had a strong smell of the mangrove river water.
The location was great as well as the amenities and nightly entertainment. Many different things to do and never a boring moment. Pools were very nice as well as the variety of restaurants. Cafe staff was very friendly and professional.
Hotel staff seemed disorganized. Every person would say something different. Didn't receive everything as promised on the website. Beach could have been better maintained but beach furniture was very nice.
So many activities and events to do that are free including swimming, snorkeling and kayaking in cenotes. Events every night including Mexician , Caribbean and Mayan themed with food and dancers.
Had bad service one time at one resturant. Italian resturant smells like sewer. Food was good but average.
Tours in the resort, especially the snorkeling tour. The resort itself is beautiful.
The beach is not very nice. Water looks black. But pools are very clean and beautiful.
The beach and activities
Sometimes slow service
Everyone was friendly, good food, close to everything, plenty to do and staff was very helpful!
I found the staff to be extremely kind & helpful. They went above and beyond our entire stay.
No I can't think of anything to complain about.
The food was fine for all-inclusive.
The staff was not very friendly. The pool was cold. There was no fun drink menu and the drinks varied everyday. The beach was horrible.
Absolutely loved the location, amenities and pools. Staff made everything!
Food is not great. Buffet is only good for breakfast
We love a smaller resort, and this was absolutely perfect. The staff were extremely friendly and accommodating. The food was fantastic, and we loved that we didn't need reservations for their a la carte dining.
Their sales team was overly pushy to 'buy in' but that's pretty typical for Mexico.
I like the facility itself, and the grounds are beautiful. They have a number of outdoor activities which were very fun. The staff were very pleasant and they were very attentive to making our experience go beyond our expectations.
The food in the buffet restaurant was not very hot. It seemed to be luke warm. This included the coffee. In order to receive hot coffee I would go to the pastry restaurant and ordered a cappuccino. Also the air conditioning in the lobby was ok, not cold.
Este complejo turístico junto a la playa de Playa del Carmen se encuentra a menos de 15 kilómetros de Playa Maroma, Club de golf Grand Coral Golf Riviera Maya y Plaza Las Américas. Club de playa Mamitas y Playa principal de Playa del Carmen también están a menos de 15 kilómetros.
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