Hotel lujoso de estilo clasico. Jardines cuidados hasta el minimo detalle. Salones y habitacion perfectamente decorados y mantenidos. Habitacion muy amplia y con todas las comodidades. Personal muy atento. Un oasis de paz y lujo en el centro de la ciudad. Todo perfecto.
Nice and cozy hotel especially for non-smoking floor. Hotel furniture need refurbishment such as coaches on lobby (dull, teared). We check in on 3pm and the house keeping didnot provide us with bath towels. Although problem settles within 30 minutes after reporting to front office, but it doesn't seems as appropriate service for 4 star hotels.
Hotel location is near central of the city so we can go to there within 10 minutes I'm just suggest to make your hotel sign little bit bigger.
The location is Great near the Plaza Tunjungan which is the shopping district of Surabaya. The hotel itself is located 5 minutes from District Court of Surabaya. It made me easier to attend court hearing. Right in front of the hotel there is a small restaurant called "Rawon Setan", famous for its outstanding yet cheap beef soup. I did not like how they convert USD to IDR above their own given rates. I saw in the front desk that 1 USD = IDR 8950, but the receptionist made the conversion USD 1 = IDR 10,000 without consulting with me.
I liked how it was close to all the restaurants for a variety of food choices. It was also easy to get around Surabaya. I liked the size and comfort of the room and bathroom. It was nice and quiet. It was unclear that the breakfast was included when I arrived so I did not make use of it and was not really sure where it was either.
Pretty much everything. Hotel was clean and modern; room was spacious; staff were helpful and the location to the town square meant ready access to food and entertainment. Free WiFi was an added bonus.
Everything new and clean. Nice and kind staffs. Maybe more towards design and looks than on actual usefulness? I could have made use of a drawer or a shelf but there's none, the shower comes right out from a panel on the ceiling so you can't pull it around, etc.
The staffs are very friendly, polite and very helpful. The room is clean and spacious, make it very comfortable. Wide selection of TV channels will cater for various needs. The breakfast spread is very limited. Not many changes in breakfast variety for my 3 days stay in the hotel.
Location, service, breakfast Price/ quality restaurant
Mainly the location which is distance away to the shopping areas. Especially to the textiles market and fast food counters such as Mc Donald, etc. The choice of food is limited and waitress and the manager needs more attention with the guests. The service that they provided in the Restaurant absolutely nothing special and the food quality need immediate improvement. The security at the lobby area are professional and the receptionist is very nice lady, friendly & very helpful.
the information said that the hotel is 15 minutes by car to Juanda airport. This is not true! It takes me 35 minutes in very early morning (6am) when no heavy traffic in the high way. In the day time, it takes more than one hour. 1)the wrong information about the distance between the hotel and the airport made me book this hotel. Please correct it. 2) I paid Rp393,250.-, but if I book through the local travel agent, it is only Rp350,000.- why?