The people who worked at the hotel were all so friendly! The room seemed a bit dirty. The toilet wouldn't flush properly, and the toilet paper roller (on which the toilet paper hangs) was crusty. The breakfast was also a little on the stale side, but there were no places to sit anyway, so I decided not to stick around for long.
I was told that I could not earn Hilton honors points as I did not book the hotel directly by the front desk. And not given any recognition for my HHonors level.
Friendly knowledgeable staff. Quick check-in. Quiet room with breakfast included. Affordable An attached restaurant would have been nice, but there were local options
Needed a romantic gateaway from Vancouver Didn't like the bathroom: basin had a crack, fan didn't do the proper job. Didn't like the breakfast setting.
It was nice to be able to set the room temperature. Great pillows.
The price and value for money was good as we were using this as a stopover hotel enroute to our Christmas vacation.
The proximity to the airport and bus station couldn't be better. The room was spacious and very comfortable.
El hotel está limpio y ordenado. Transporte al aeropuerto 24 horas al día cada 20 minutos. Muy agradable. Gracias.
Ubicación cercana al aeropuerto. El servicio de autobús desde y hasta el aeropuerto fue excelente. Las habitaciones están anticuadas y necesitan una reforma. La comida en el Pier 73 necesita mejorar mucho. Pero por otro, el desayuno fue excelente y el personal muy atento y cordial.
El hotel estaba justo en el aeropuerto, con un excelente servicio de transporte a y desde el aeropuerto. A pesar de estar cerca del aeropuerto, el hotel y las habitaciones eran muy tranquilas. La habitación era muy grande, agradable y confortable. El personal del hotel era muy atento y servicial. Tienen un restaurante muy agradable justo en el muelle adosado al hotel. No había nada que no nos gustó.
ESTUVO BIEN, EL DESAYUNO MUY BUENO, BUENAS CAMAS Y BAÑO COMODO. EL RELOJ DESPERTADOR FATAL
El transporte al aeropuerto fue fantástico
Overnight transit stop for flight
cozy, clean, a simple kichen w/sink & microwave, nice location & reasonable price. no scale available in the bathroom...
The room was quiet and well-presented. I liked the fact that there was a fridge in the room but it was ratehr noisy at times. The room rate quoted by booking.com stated that breakfast was included, but when I asked the hotel staff to confirm this, they told me it was an error. They were good enough to give me a reaonable refund to compensate and said they would investigate why this had happened.
service location restaurant price windows don't open refrigerator worked poorly
The hotel was relatively close to the airport and the room was very spacious. The wifi was nearly unusable.
access from airport and the shuttle service as listed above the cost to access the internet connection
Not great. Only restaurant still open when we arrived was the bar. No free coffee available in the morning. Wanted to charge me $4.00 for a to go cup of black coffee. No way.
Decent airport hotel with efficient shuttle to and from airport. Built alongside the other usual chains. Ten minutes walk from train downtown. Good choice of restaurants closeby. No WiFi in rooms and pay for internet access.
The staff was very friendly and accommodating. Even though it was a non-smoking room, we could smell cigarette smoke the moment we entered. Also, the door trim around the door frame was split as if kicked in from the outside hall. We called and reported this immediately and were given a different room that was better, but still only satisfactory. We should not have been given a substandard room just because we booked through a third party site, such as Kayak.
Was impressed with the shuttle service which included drivers that were friendly and helpful. For my one night stay everything went exceptionally well. wished there was free internet access, if only for a limited time
Smoking not allowed wrong info on web site
the location was close to some exciting restaurants and the canada line which allows you to move quickly to downtown did not like this strange looking building, the feeling that a couple of surrounding buildings were bought out and patch together was not my idea of this place
Nice rooms. First night had no AC but hotel made it right and gave me a meal voucher for my trouble. Restaurant was average at best and over priced. Denny's on property was good. 1.5 mile walk to public transportation.
Room was very comfortable, and also enjoyed the indoor and outdoor pool facilities. Great location for wanting to be near Richmond and also Vancouver. AC in the room was broken.
Staff was courteous. The place is clean and tidy. There are restaurants on site and nearby although it's a bit lack of selection. The waterslide was a nice surprise. Door key does not work every day. There is one day that I had it changed three times, one time was back to back, up and down twice. I told them if it did not work the last time, they would have to come up to my room since I was having arthritis flare-up. Walking up and down two times at the end of the day with my flare-up was not fun. They kept telling me it was my phone then my credit cards although they were kept separately, one in my coat pocket and the other in purse. In addition, it still did not explain the back to back two times in a roll. It is just ignoring.
Broken air conditioner, dirty pools and TV remotes missing. Everything is a little worn out. Wifi is useless.
Staff was very friendly and helpful.
Hotel is modern, well-featured and well-located. Yellow stains on sheets. In-room heater very, very noisy and thus unusable. When staff were notified of these items at checkout, they took note of them but made no effort to offer compensation.
Free access to adjoining Steve Nash fitness center Wifi connection was poor and slow
Air conditioner did not work and was blowing warm air into the unit. Very hot evening no sleep. So sad.
The beds are extremely comfortable There is a different Sandman hotel on the same street as the "Signature Sandman hotel." It is extremely confusing. Also, you need a room key to use the elevator, even to get down to the lobby!
El servicio es impecable!
Vista del aeropuerto era increíble. Y completamente tranquilo.
La ubicación y el personal muy amable Nada
En el aeropuerto así que es muy conveniente. La comida en el restaurante un poco caro
El personal es amable y servicial. Mi habitación estaba limpia y bien equipada y no se puede superar la comodidad para un vuelo temprano por la mañana. Es un poco caro, pero una vez más, también lo son algunos hoteles que son mucho menos agradables.
Es agradable aterrizar tarde y tener el hotel justo al lado.
Limpio, personal amable, camas cómodas, sala de entrenamiento, piscina y bañera de hidromasaje, una muy buena estancia El equipo del gimnasio necesita reparaciones
Muy amable personal de recepción Habitaciones limpias y bien cuidadas Traslado al aeropuerto de agradecer.
Personal amable y cordial, limpieza, cama cómoda, tranquila estancia. Sólo que manta en la habitación es un pesado edredón de plumas. Dormía con demasiado calor bajo un edredón de este peso, pero tenía frío solo con la sábana.
Habitacion amplia, acceso al hotel cómodo, facilidad de parking, trato del personal excelente. No.
Estaba cerca del aeropuerto. Lo utilizamos para pasar una noche entre vuelo y vuelo, y como te recogían y llevaban al aeropuerto nos vino muy bien. Es bastante amplio y está limpio. Si llegas muy tarde, nosotros creo que llegamos sobre las 22h. no había mas que un bar abierto, por lo que no pudimos cenar.
Me gustó el servicio de transporte gratuito desde el aeropuerto, pero el servicio de transporte se rompió y tuvimos que arrastrar nuestro equipaje alrededor de una milla. Culpa de nadie. La habitación estaba muy bien para una estancia de una noche. No tuvimos ningún problema. El personal del hotel era muy amable. No tengo nada realmente negativo que mencionar
Buenas instalaciones, cercanía al aeropuerto Está dentro del barrio chino de Richmond y la mayoría del personal y de los clientes son chinos.
La facilidad de acceso, el servicio muy bueno,
La cama era comodíiiiisima!! La habitación amplia y el baño muy limpio y con bañera.el desayuno no estaba mal comparaado con el resto de hoteles que visitamos por todo Canadá, tienen servicio gratuito de parking y de transporte hasta el aeropuerto. tienen una pequeña piscina y jacuzzi interiores que están muy bien...en general, relación calidad precio, muy buena La ubicación, si no tienes coche, es buena porque está muy cerca del aeropuerto (los aviones no se oyen) y te llevan gratis hasta éste, pero se encuentra a las afueras de Vancouver, a unos 13 minutos andando del Skytrain, que debes coger para ir al Dowtown o a cualquier sitio de interés.
Las instalaciones son comodas y el servicio del cuarto de lavanderia es muy bueno. El personal es sumamente frio y no es muy amable.
precio No funcionaba el ascensor. Servicio de lanzadera al aeropuerto a partir de las 6 am (tuvimos que llamar a un taxi). La zona es muy oriental.
El personal fue muy eficaz.
El trato y las istalaciones, son muy buenas por el precio.
The rooms were excellent and the beds and bedding very good. the hotel was redone recently so everything is very fresh. the location is great near airport, shopping centers, etc. the restaurant could be open a bit earlier in the morning
Proximity to shopping centre and lots of restaurants within walking distance. I suspect lock to one of my luggages was broken by hotel staff while in custody before time of check-in. It wasn't broken when I handover the luggages. I only found out when I tried to open my luggage in my room.
The restaurant food and service
El personal era muy agradable. El desayuno gratuito era una ventaja, así como el transporte al aeropuerto Alfombra necesita una limpieza.
La ubicacion del hotel es excelente, tiene dos paradas de autobus cerca que te llevan a las estaciones del skytren y puedes cruzar la ciudad de punta a punta. La alfombra estaba muy sucia y el desayuno no lo variaban
que tenia ascensor, no como mucho en canada, que hay que subir las maletas por las escaleras los suelos enmoquetados
Transporte gratuito hasta el aeropuerto, cercano a restaurantes. El precio.
The bedroom was good value for money. Management most reluctant to give change of room when toilet failed - suggested using washroom in lobby.After much pressure finally gave us another room in spite of previous statement that hotel was full.
very bad customer service
Staff were friendly and very helpful It was hard to find due to not enough signage and the only sign they had was covered by a large tree
For a one night stay, everything was as expected.
Is a great hotel near the international airport vancouver , near by is a big shopping mall.
We liked the homely feel about the place and the way the staff were always willing to help. Mainly cosmetic. Some broken fittings that had not recieved attention!!
fairly conveniant to sky train at Richmond, and very Quiet, and value for money with Continental breakfast a little crowed early morning for breakfast, would not suit ealderly if walking
Friendly and quiet with a nice small park behind the hotel, so ask for a room at the back! Breakfast included and the same with the airport transport.
Ease of airport shuttle arrangemeent. The young guy at reception was very helpful Breakfast was very basic but enough
The hotel and the continental breakfast is very basic but clean and fairly comfortable. I booked for 2 queen beds and all they gave us was a king with a single, we complained but they said that is all they could do as they were full, which I find unacceptable as we booked in advance and our booking was confirmed as 2 queens. one of my boy had to sleep with us.
The rooms are very nice and clean We had to be at the airport at 4am so asked for a wake up call for 2:45 as the shuttle leaves at quarter past the hour. The wake up call never came...fortunately I had set the alarm on my iPod for 2:50 so we did not miss the shuttle. They need to be sure that people get their wake up calls!!
The parkade was small and difficult to park in. I had to go find staff as there was no one at the desk when I approached it on 2 different occasions and there were problems with the room key cards.
Easy access to public transit. Extremely comfortable beds. A really good breakfast service Decent wi-fi The staff actually pay attention to the do not disturb sign on your door Windows that open Refrigerator and coffee maker in the room Shampoo that smells like candy Good view of the mountains on the north side of the building I was in a corner room and the bathroom was a bit small. I don't know if other rooms have the same problem or not but that was mildly annoying as I have broad shoulders. Incidentals deposit was NOT disclosed until arrival. It should be disclosed upfront.
Cheap, Nice rooms and Nice people. Miss something to drink om the fridge.
Close to airport. Quiet. Friendly, helpful staff. Free parking. Airport shuttle does not run early enough for 6:00am flights.
Good location - convenient shuttle service that is close to the airport, easy to get into Vancouver, really close to the night market. Customer service very responsive to needs. Free breakfast (wasn't fancy but did the job if you had a full day ahead of you), WiFi (not spotty for me at least), parking. Didn't notice anything that was lacking. Things went pretty smoothly. It wasn't unclean but I would have liked it to be cleaner; but that's just me and I like things to be super clean while my friend was perfectly fine with the level of cleanliness.
A few positives: very pleasant and helpful staff, close to airport, free parking, a continental breakfast. Room was not well maintained - stains on carpets, wallpaper discolored and curling up, holes in towels, evident accumulation of 'gunk' in AC. Overall low value for the price - another hotel nearby higher comfort/value, same price
front desk fellow was superb
Due extremely late arrival(4.00am) because of flight delay was greeted by a very friendly night manager who made check easy even offering hot drink before going to bed.As we had an early start we down to breakfast to be greeted by the lovely lady in dining room whom proceeded to make us a hot waffles an couldn't be more helpful. No
The staff, both at the front desk and in the breakfast room, was exceptionally friendly. The shuttle to the airport was on time and took only about 10 minutes to get to the airport. The breakfast was simple but delicious! (They even had fresh waffles) They could have cleant the air-conditioner/heater system inside, too. When we turned the heat on there was a bit of a bad smell. I guess it was due to dust inside. It was not too bad, though.
proximity to airport bathroom waas very cramped
The shuttle service made it convenient. The staff was helpful and suggested an excellent place within walking distance for dinner. The room was adequate. The breakfast was decent.
Choose due to location near the Vancouver airport. Shuttle service was timely and driver was helpful. Breakfast was more that expected. Front desk attendant was quite helpful in obtaining boarding passes for early morning departure. All in all, a very nice stay.
The hotel was nice and clean and the staff was friendly. I will stay there again. The $5 fee for parking was not a big deal, but the garage was not full. It just seemed unnecessary.
The location was perfect for an early morning flight. The staff was very pleasant and the room was clean and comfortable. This was the best hotel that we stayed out during our three week trip.
Comfort and clean Customer service