Ubicación, Ubicación, ubicación.
Nos encantó el complejo y la piscina, la playa, el océano estaba increíble y limpio. La comida era buena y la gente muy amable. La recepción era grosera, y el gerente de recepción era horrible. Faltaba personal así que tardamos una eternidad para que nos sirvieran una bebida en el bar. Pedíamos 4 a la vez para compensar. El servicio de habitación sirve sólo tortillas y hamburguesas y sólo disponible después de las 23:00h.
El servicio y la atención del personal Por decir algo, pensaba que la playa sería más privada
El trato del personal fue excelente. La piscina está abierta 24h y la ubicación está bastante bien. No admiten niños en el hotel por lo que es ideal para descansar y relajarse. Recomendado totalmente El todo inlcuido no incluia alcohol más allá de los cockteles. En los restaurantes tardaban bastante en servir las bebidas. La pulsera que te ponen a la entrada del hotel araña bastante por lo que te incomoda cuando estas con la esposa, novia, etc.
Me gustó las instalaciones muy bonitas y elegantes La comida. Les falta mejorar el sabor. . El desayuno buffete no tiene los alimentos tan frescos o recién hechos. Y la cena no es apta para niños pequeños por ser muy "gourmet" .
Las dos damas EN RECEPCIÓN dan un SERVICIO AL CLIENTE con mucha calidad. No el hombre blanco y DELGADO. Los RESTAURANTES Y la ZONA HÚMEDA ESTÁN CERRADAS DEMASIADO PRONTO... PERO gracias por todo...
Todo era muy agradable y moderno. Muy limpio y cuidado. Servicio al cliente bueno y amable. La piscina cerraba temprano.
las instalaciones no! muy buen hotel!
Todo! Esta propiedad era increíble, limpio, el personal es increíble!! Nos encantó
Terraza con Jacuzzi y habitacion + salon grande. No hay habitaciones con 2 camas, la piscina es fria y la comida en el restaurante muy mala. El bufet breakfast es mas de el nivel de un 3* que de un 5*. Lo peor es que alquilan las insuficiente sombrillas a personas que no son del hotel.
Lovely staff, nice rooms, a great place to stay
The place is not fancy or amazing but it's decent and overall good. The food is probably the best part, and the resort is isolated (no other resort or civilization around) so the place doesn't get overpack which makes the overall experience better. (This is not the place you would want to party or go in early twenties) The best best part was the seafood, every restaurant's best items were seafood (not shrimp), and the best restaurant was hiroshi (sushi restaurant). In this hotel every restaurant is included in all inclusive price, and you do not need to make a reservation to eat at a restaurant. The view is not the best around the resort (a bunch of trees with construction site), but the downtown isn't very far (20 minutes away by cab). The outside resort is overall safe but be aware of cabbies and make sure you negotiate the cab fare before you get in the cab. They do try to rip you off if you are a tourist. Ask the hotel what the fare should be on the way back to the hotel as price from and to hotel is significantly different (cab fare back to hotel is about half the price and this one way back to hotel is not a set price so it can be negotiated whereas the cab fare from hotel to destinations have set fare and prices tend to be much higher). There are tiny little ants in all the rooms. I had a group of friends who had different rooms on different floors, and we all had ants. The beach is decent but it's very rocky (little rocks that pokes your feet as you are trying To get in the water). Water is warm and decent (it's not clear or murky). They do have a security personnel at the beach to watch over your personal items so you can go in the water and leave your items behind. Mexican restaurant's most items are terrible tasting but tuna dish and Mexican rice dish were very good and guacamole was fresh but bland. Steak restaurant was okay. Half of us did get mild to moderate stomach upsetness after staying there 2 -3 days. At this hotel, wifi is $10 daily and the connection isn't great, but at the Starbucks, there is a free wifi. The resort does offer time share, and a little section of it is reserved for time share members only.
The location is very convenient since it is a block away from the ferry terminal. The staff was very pleasant and helpful. The room was very clean. Nice view of the harbor with street-facing rooms. The air conditioning worked well. The mattress was rock hard, and there was quite a bit of noise from the street - with scooters, taxis and golf carts whizzing by. The windows shut well to keep out a lot of noise, but it was still very audible, even above the din of the air conditioner.
It is a modern hotel that provides comfortable accomodations at a reasonable price. The price includes a continental breakfast that allows you to save even more.
The stuf were very nice. The room was very clean and new. The hotel is nearby the fairy... and 10 min from the north beach (the best one)
very comfy bed, clean room, great sound-proof sliding glass doors, elevator worked, pleasant staff, good safe deposit box in room # 1 flaw--sketchy key situation (they wanted us to leave our key at the desk when we left for the day, but most times it was just plopped on the desk in the open-air, on street lobby and left there, plus anyone could ask for any room key and get it, zero security on this point. weak breakfast, super overpriced lobby bar (for a pretty lame affair)
Our room had floor to ceiling windows with a magnificent view of the sea. The room was very clean and bright! There was some street noise do to the location , but the view made up for it!
Never had to worry about things like hot water and bathroom facilities not working -
its right on the beautiful north beach. also conveniently located to the little town on the north part of the island - a few minutes walk to dinner, the port, and other conveniences. but what stood out were the little niceties, such as a free 20 minute massage each, recommended tours that were NOT inflated by the normal hotel prices (i.e. reasonable prices) and generally just very polite staff. the rooms are basic and comfortable and more than adequate for a nice stay. however, they could stand a bit more decoration to spruce up the place - it did feel a bit 'blah'. that being said we spent most of our time outside of that room enjoying the sun, so no big deal. note - no problem with cleanliness, just that the room was quite plain.
Efficient friendly staff. Rooms fine. Internet access appreciated. Great Beach very close. Noisy beach disco next door. Hotel unaware of our Booking.com reservation.
location- beach front and yet near town centre No work table. No " no disturb sign" or " please make up room" sign.Also hotel did not have my reservation although i had a booking.com confirmation--- I have no idea what went wrong there. Luckily they could find a room for me and that it was not peak season.
Great service, friendly bilingual staff Some of the rooms have mould problems and smell really bad.
Right in the center of the most amazing beach on the island. Shopping and dining steps away with fantastic shopping and everything you could possibly be looking for... Staff and beach service were both my favorite things
The location was great. The pool was very clean. The facilities were above average. The room smelled very musty. Painting was going on on our floor which was akward at times.
Located on a beautiful beach with gentle waves and white sand. The regular room I booked lacked a balcony which is essential for an enjoyable stay. I had to upgrade, for a fair amount of money, in order to get one. I would not recommend booking a regular room.Do not book a room on a Friday or Sat. due to loud disco beat pulsating till 4am!
Beach. Room. View. The water flowing from pipes in the water near the beach smelled bad.
La ubicación, las vistas, el servicio, el mar es precioso, y desayuno incluido Extraños dándonos la bienvenida en la playa y niños un poco ruidoso a veces
Muy buena ubicación y precio No tienen servicio de Restaurante después de las 3:00 p.m. pero ni siquiera un refresco o agua embotellada, no hay TV en los cuartos y ceo que es muy necesario tenerla, la limpieza de las habitaciones muy mala dejaba basura en los muebles, toallas en el piso y al parecer era una sola Srita haciendo la limpieza porque subiamos al cuarto a las 2 de la tarde o 3 y no habian hecho la limpieza.
El restaurante es lo mejor. Lo demás no vale nada. la atención de la recepción y la desconfianza de sus empleados.
la ubicacion los baños, me parecieron muy descuidado y la poca luz de las habitaciones
Fuimos un grupo grande y a todos se nos dio un precio distinto me hicieron pagar en dolares cuando yo soy mexicana y con un tipo de cambio muy elevado, es triste que traten asi al turismo nacional. En el cuarto de hotel la limpieza no fue buena siempre dejaban el piso mojado, y tienen que hacer algo con los moscos que estan en los cuartos yo tuve que comprar insecticida!!!!
La cercanía a la playa. Pagar el servicio de tumbonas y sombrillas. Que el baño no tenga cortina de ducha y que se inunde. El desayuno. La TV se veía lluviosa continuamente. La fianza de 150 dolares que te obligan a dejar, aunque ya tengas el hotel pagado....
Watching sunrises, the sea, sky. Hanging out with family at the pool, really a stunning and beautiful spot! lack of services, bed with uncomfortable foam pad, old inadequate a/c shower temps varied, with low water pressure, minimalistic breakfast, unfriendly staff, old towels, run down appearance, overall not the quality you'd expect for the price- thought it would be more luxurious
The proximity to the sea and the view from the room. A little difficult to find.
The excellent position just few steps from the sea and the view from the bedroom chairs and tables outside should be renewed as they look a bit old and damaged
Fantastic location, not overcrowded due to the architecture. The pool is a very nice place facing the sea and the service is very nice. We had to leave :-)
There is no such thing as a bad view at this hotel! Each room faces the ocean. The view and the sound of the ocean is amazing. There were no restaurant or bar services. However the hotel is walking distance close to an area with numerous bars and restaurants.
location, updated rooms would of been nice to have at least one tv channel in english
The location was good,close to everything and the hotel was clean with nice rooms When I made the reservation the room was to be $---- with taxes etc. However when we checked in the charge was about $--- a night for our 4 night stay. When I questioned it I was told that it was tax and fees. I was not happy and won't stay again