It is difficult to rate the hotel as we only stayed two nights whilst attending a family funeral. But, it served our purposes perfectly.
Excellent service from polite efficient staff together with very good leisure facilities and good food.
Food excellent, the the best looking and tasting breakfast. Prompt service and friendly staff. Bed not very comfortable - may be that mattress not very thick! Didn't sleep very well.
The fact that on arrival I was not asked for a credit card reservation of money and thus not treated as a potential criminal aiming to abscond without paying.
The rooms were lovely and the staff were very friendly and helpful
I have stayed at park farm on several occasions in the past & always enjoy a comfortable relaxing stay, nice place to unwind
Staff were friendly Plumbing/ heating was noisy all night keeping us awake.......Didnt like the fact of having to walk around the outside in the rain for access between room to reception
Friendly atmosphere. Excellent food. Good leisure facilities
It was nice to be able to visit the pool and steamroom The haetin stayed on over night and we got a poor night's sleep
We had a std double, it was better than a superior room at most other hotels. Very good leisure facilities. Excellent restaurant. All staff very attentive. Highly recommended.
Staff, building itself - spacious and grand, swimming pool Bedroom would benefit from a reading light
Frfiendly helpful staff, excellent pool and sauna. `breakfast rolls undercooked, no crispbread, i.e ryvita available.
Ample car parking, polite and friendly staff, very good choice for the room service menu as a single traveller this is very important and an excellent selection for breakfast with attentive serving staff The facilities were a bit dated and the room was rather a long trek away from reception.
peace and quiet over looking the golf course i didnt stay longer
Staff were helpful and efficient. Hotel Building and Grounds were excellent. Facilities and dining were as you would expect of a De Vere Hotel.
Excellent service - particularly the waitress. Food was also excellent. Confusing layout and unclear "labelling" in the lifts! e.g no infomation which floor to choose for Reception.
the ambience in room information folder lacking (some pages duplicated, possibly some missing, restaurant opening times not given), and not coordinated with TV on screen info ("refer to in room guide for restaurant opening times"), phone not working, TV unadjustable for colour balance, no guide as to channels
The grounds and the hotel were very good. You were made welcome. I enjoyed the facilities. As said before. The room was basic and for the price I would have expected king size bed and a fridge. There is no air conditioning in the room and it was a warm weekend. I was informed when booking out that there was bigger rooms available.
We were very pleased with the room we had. Breakfast was good with wide variety Although we booked online when we arrived at the hotel they had no knowledge of our booking. But because we had the relevant paperwork they were able to fit us in.
El propio hotel es precioso. Me encanta perderme en sus pasillos ya que este hotel remodelado es del siglo XV. Insisto. Me gusta mucho este hotel. Es la segunda vez que vengo este año y pienso regresar a él cada vez que tenga la oportunidad de viajar a Norwich. Que no funcione el WiFi en todas las habitaciones. Tuve que ir al lobby porque en En mi habitación de la 4ª planta no funcionaba el servicio Wi Fi. Si saben que no llega la señal, por qué no facilitan una conexión por usb? Otra cosa que tampoco me parece bien es el desayuno. Me parece muy caro para un Continental Breakfast. Creo que deberían plantearse otra estrategia al respecto.
La localización ya que esta en el centro de Norwich y puedes ir a todos sitios a pie. No hay frigorífico en las habitaciones
La ubicación, en pleno centro y la habitación espaciosa, completamente renovado, con un cuarto de baño estupendo, limpio y cómodo. No
El personal es amable y el restaurante era fantástico. Las habitaciones son espaciosas y modernas. La ubicación es excelente. No se puede pedir más.
Habitación cuádruple muy espaciosa Las ventanas tenían unas cortinas muy claras que dejaban pasar toda la luz del sol en cuanto salía
Limpieza, amabilidad staff Habitación pequeña
la limpieza de las habitaciones, la localizacion y su tranquilidad. el personal encantador
The room was very confortable, nice and clean and the staff was very helpful.
Ubicacion magnifica a 10 minutos andando del centro de Norwich.Limpieza excelente y desayuno buffet muy aceptable.Baño compartido muy limpio.
Es un Bed & Brekfast en una vivienda antigua con habitaciones muy bonitas y confortables, comparables a Relais & Chateau, muy tranquilo. Alejado del centro y zonas comerciales es casi imposible localizarlo sin la ayuda del navegador. El dueño es un tipo afable y encantador. No, si tenemos en cuenta el tipo de establecimiento. Hechaba de menos un servicio de habitaciones, pero no es una prestación que deba esperar en este tipo de hospedaje.
Location Lack of attention to detail - this hotel could be so much better as it is in a perfect location for Norwich city centre, something much needed in Norwich. Some examples of very many shortcomings that I would expect without question in a hotel of this standard - only one bath robe (probably unwashed as there was a tissue in the pocket), toiletries not replenished on two night stay, bin not emptied despite having a discarded sandwich in it, we were not made to feel particularly welcome after a long and tiring drive, rear entrance to hotel from car park gives bad impression as not very well kept etc etc etc... Our room looked tired and in need of some maintenance. Door handle, toilet roll holder falling off, grubby marks on carpets/furniture etc.Staff don't appear well trained - we were not even asked on departure whether everything was ok and of we had had a good stay. Surely this wouldn't be too much trouble?
room was comfortable and location was excellent reception was small and not obvious
The decor no
Wonderful staff that go the extra mile.
We liked the friendliness and helpfulness of the staff, the style of the hotel and decor. We liked the small details that were different from so many large chain hotels, ie the furniture, the provision of a 'real' long leaf tea (not tea bags) real coffee etc. in the room...food in the restaurant was excellent. The room could do with a small table, tray etc and a longer lead on the kettle so we didn't have to put the kettle on the floor to reach a socket and didn't have to put the tea/coffee pot on their furniture with the risk of leaving water marks etc. ....small points really.
Very comfortable bed! It was divine! Lovely big bathroom and very, very clean. Breakfast was great. We were there for our friends wedding and the whole weekend went off very well. Nothing was too much trouble and the staff were very helpful.
Central city location, convenient for Norwich nightlife. Mould around the shower enclosure and fittings, not expected in a hotel of this standard.
The location was very good for our visit. The staff extremely helpful. Lack of a trouser press in the rooms
The location,and ambiance and artdeco style On arrival having booked two rooms,told they only had one emphasis on my arrangement not their administration/management.Taking one hour to serve meal from ordering with no apology.Cleaning trolley outside room with toillet roll on floor and linen when going down for breakfast
wine dine sleap swim breakfast
Staff were helpul and knowledgable. Those in the dining room were always courteous and friendly as well as efficient and aware of customer's deadlines. (Catching the early plane to Amsterdam for example).
Staff were very friendly and the hotel was clean - if a little tired. The location is a little out of the way, on the airport perimeter but that was to be expected.
Very nice rooms Paying extra for internet access
Just stayed overnight as necessaity
Breakfast Check-in, as completely inadequate, wrong keys given which allowed us into wrong room occupied by another guest.
Very helpful staff throughout. Room was very good. Bar and resturant service exellent. Had a very good stay.
convenience bar prices
Nothing, it is overpriced and expensice for what it offers. The only plus is it is close to the airport and park and ride Everything. No soap for baqth for time of our stay. No ligjt above bed for length of stay (5 nights). Very noisy very hard to sleep due to big mouth southerners smoking drinking banging doors until the early hours(4am). Poor parking arrangements due to moronic boxing event and the hotel being full of visiting knuckle dragging morons.
Availability of the gym for the amount of money for the room i expected a lot better state of the room. There were broken tiles in the bathroom and it was dirty around the bath.
Breakfast was good,Jim made us feel at home,relaxed. Central heating miles too hot,could not adjust it.Could not open window,seemed to be sealed shut which made the situation worse.
Friendly greet and rooms modern and clean - breakfast delicious and the hotel itself was ideally placed for shopping - the purpose of our trip
Allowed us early check in to leave bags in our room None
Comfortable, warm, good interior décor, good quality furnishings, nice bathroom, great breakfast, excellent location Tv difficult to work despite instructions, overnight parking great but having to move car by 9am when checkout was at 11am inconvenient
Friendly welcoming staff, very comfortable room, and excellent breakfast.
Clean, warm and comfortable and a good breakfast. The proprioters were not there to welcome us and although the lady who was there was very pleasant and kind, we felt that our welcome was rushed.
Personal service, rooms well equipped. Breakfast very good and parking provided. Room temperature could not be adjusted, it was a little warm
I loved everything about this hotel. Location was fantastic right in the heart of old Norwich. Breakfast was superb and freshly cooked. 1 would certainly stay at Number 17 again. Car parking was expensive but very convenient. Always a problem in city centre location and not the fault of the hotel.
The room was pleasantly designed with modern furnishings, the bed was extremely comfortable, the shower was wonderful, everything was immaculately clean and there was a good variety of hot and cold foods for breakfast.
Relaxing, good service, good food, lovely hotel & grounds No air conditioning, cost of drinks etc from the mini basket in room, mattress bit hard
it was restful and enjoyable
Fantastic luxurious accomodation> top class hotel close to the city for a relaxing weekend. nothing.
Reception staff were very polite and efficient, a pleasure to deal with We had a snack in the golf course cafe and what an experience that was. We sat outside overlooking the 18th green we ordered food but when it was delivered we had to ask for the table to be cleaned, cutlery was dropped on the floor and no condiments were offered. In the morning we went to go for breakfast, nowhere is it indicated where to go to eat, when we found it there was a sign on the notice board outside it. We were greeted by the manager who said "she will show you where to go" whilst he fiddled with his mobile phone and took a call on that, I would assume it to be a private call as he said "yes mate" None of the waitresses were very polite and certainly not attentive, a very limited selection of food was available on the buffet.
The location was stunning and there are certainly a lot of things to do. The staff were very friendly and the ambience of the hotel was very relaxed. Most areas were clean and tidy as was the room although with two Queen beds it was a little cramped. The food in the separate 'Zest' restaurant was better than that served for breakfast which was very run-of-the-mill and appeared to have come straight from cans or packets without any creativity. Our general impression was that the hotel has pretentions beyond the reality.
Nice well appointed room. Some friendly staff. Attractive setting. Good swimming pool and spa area A coach party of noisy people ruined the dinner atmosphere, were given the best dining slot, crowded out the breakfast room and caused queing. Breakfast older maitre'd was rude and offhand and did not give way to my disabled wife.
good location clean modern hotel good gym and spa The food at the bistro was the worst i have ever eaten at a 'decent hotel. only one other person in the whole room should have been a clue. After a bottle of corked wine the prawn starter arrived to be followed 15 minutes later by the wine. The prawns went back and a new plate appeared. the sauce one could only describe as a mix between daddies, HP, tomato and jerk Truely revolting! But the fish and chips was to follow. For £12 i expected a large fresh piece of fish. Sometimes small is better and the flacid piece of cod arrived with mccain chips and a pile of lime green dollop. Use the hotel and the main restaurant (where i have had a good mean previously) by avoid the golf club bistro.
All staff were polite and help full
I enjoyed the facilities and the hotel had lots of fine qualities. My partner and I thought the food was the worse meal we ever had, how they can get the meal so wrong twice is unbelivable. The cost for the food was way over priced for the quality and I could recommend near by resteraunts that were far superior and at half the price.
The pool area was very impressive, and the staff in the pool area very helpful. The bar was very impersonal and was furnished in an inappropriate fashion. The breakfast we OK but tea was almost undrinkable.
The main problem was that our reservation with Active Hotels was not on record at the hotel itself. The hotel reception staff photocopied our printed confirmation in order to investigate. Fortunately there was a room available and the confirmed tariff was honored.
Good location Friendly staff Good parking facilities Good Gym No fridge in room
Very friendly & helpful staff at front desk
Very pleasant and helpful Reception. Very comfortable room. Early check-in and late check-out appreciated. Shower took a while to warm up!
Hotel room was not ready for check at two pm. Heating and air con temperatures are set centrally so couldnt warm up the room only with a radiator located under the window.
Hotel conveniently situated on outskirts of Norwich but within easy access of city centre. Leisure facilities used and enjoyed by my daughter.
Opportunity for later, buffet style breakfast-excellent standard of housekeeping open plan lounge area straight off entrance too busy & noisy - no quiet areas
Relaxing and comfortable love the pool and sauna facilities A little noisy in the corridors.
It was not possible to have only a cup of coffeee for breakfast without paying the full £13.95 charge.
The room was lovely and the extra bed for our daughter was ready when we came and comfortable. Very overbearing, fake friendly receptionist. She needs to learn to slow down and calm down and let guests breath a bit before launching into her standard patter.
Friendliness of staff Not really
the food was excellent value the room / hotel needed updating/refurbishing but it was clean
spa.staff were pretty good. ran out of various food items.room 218 had a wall picture missing the room heater did not work and decor somewhat shabby. i have stayed at this hotel on several occasions but not for some time, it seemed better then.
Room needed redecorating, but informed this was in progress.
Location no lift and requested ground floor
Bed and breakfastr deal was excellent value for money, comfortable hotel, friendly staff. Some of the food at breakfast on the first day was not very hot.
Easy to find and convenient with a car. I would describe my room as well used, tired. A lick of paint would go a long way.
Option to use gym and swimming pool Carvery was very poor. Staff were young and inexperienced. It would make such a difference to this hotel if they had a good restaurant and took away the Carvery.
The downstairs room were nicely furnished and the staff welcoming and friendly. The bed was comfortable My room was freezing cold - I arrived tired and would have appreciated if the heating (a small electric heater) had been on. Long corridors meant I felt vulnerable walking back to my room.
Leisure facilities Food / Restaurant was not as good as it could have been. Lack of staff did not help.
Easy to find, good location, comfortable room and bed,easy parking,
The food was excellant. We were not advised of the wedding reception happening right below us. The room was very hot, we could not open the windows due to the noise.
nothing booked a double room and got a twin room with a big lump where the mattresses join, told this is normal practice, absolutely unbelievable and awful, wudnt recommend
very disappointed in standard of room for the price paid. overpriced bar with no atmosphere. breakfast room staff not very interested in guests. buffet style breakfast items barely warm. would not stay in this hotel again.
lovely quiet room
the hotel in general has a tired look to it as the building is now fairly old. The public area and the dining room are bvery basic
convenient location, check in staff very friendly shower curtain (should be screen), noisy room near road, poor glazing let lots of noise in
size of room. easy to find.in fact we liked most things. our room was unbearably hot even though we had the fan on.
Spa was ok Bed was uncomfortable and decor was fading.