View from the hotel..
some of the facilities seems to no functioning such as toilet ventilation fans.. lights...
The convenience of the hotel being in the central as well as close to the river. Lighting in the room.
The hotel location is in city center and nearest to shopping mall which does not need a transport for shopping.
the bed is very comfy and clean
Habitaciones amplias y limpias. Igual que en la foto. Completamente nuevo. El trato es excelente y muy buena relacion calidad precio (69€/noche en agosto). Ubicado en el centro frente al Hilton. Disponen de Shuttle barato para ir a ver los gorilas, la playa o el Cultural Villa. Piscina Infinity de pelicula. Gimnasio muy completo con maquinas nuevas. Wifi gratis en Lobby. De los mejores entre mas de 100 hoteles que he estado. Falta wifi en habitacion
Hotel moderno bien ubicado. Trato estupendo por parte del personal. Se han precipitado en la inauguración. Todavía hay restos y olores a humedad de obra en algunos puntos del hotel. El buffet del restaruante tiene mucha variedad pero todavía no le han cogido el "punto".
El personal era amable y servicial. Nada
Hotel de diseño, muy comodo y con una excelente relación calidad/precio. El personal es muy eficiente y muy amable
Location is very good, in the middle of Kuching City
The room was nicely decorated and it faces the river. The view then was so enchanting. We watched the sun rises and when the sun sets it was even more beautiful. The staffs esp at the entrance were friendly and helpful. I really enjoyed my stay at Grand Margherita Hotel, Kuching, Sarawak. No comment
The location of this hotel is the best in town. Excellent king sized bed, very comfortable. rooms are not that clean
Location very good. Free Spa for relaxing....
The friendliness of the staff.. Excellent!! The noise from across the river during their karaoke session at nights
location, breakfast Non responsivesive staff. Need to send frequent reminder.
most definitely no extended check out possible
None The front desk staff is rude and the restaurant staff is not friendly; the MOD not meet us to solve our problem. Overall The staffs did not provide five star service
Suite space big, suitably furnished but maybe more utensils for kitchen/pantry. near amenities and city centre Living area tv so small, wall and floor maybe time for new coatings. only 2 bedromm slippers for 4 guest. not enough power points for electronic / mobile phones recharging
COmfortable bed and clean room and good breakfast Hotel staff could not help us with questions about different things we wanted to see. I thought it was a bit pricey for what we got. I have stayed at other 5 star hotel rated hotels and i didnt think that this one warranted the cost.
the internal decos
The staff were very helpful and friendly. Nothing was too much trouble for them
the room were clean n well design.
Precious room and good view Bathroom is a little bit old
Only the reception area and staff are good for the money
Helpful staff dated room, unclean windows (outside) unfortunately spoiled the great view from the suite.
The room was very comfortable and the breakfast had a good range of local and international options. The food at breakfast was a little cold.
Staff were very friendly and attentive from the moment we arrived until when we departed. Hotel offered all comforts of an International hotel but much more personal. High quality decor in rooms and hotel.
The hotel design was fab, as was the layout and design of our room. We had welcome drinks on arrival and local cake. The manager couldn't have been more helpful during our stay, arranging tours and taxis for us. In fact all of the staff were extremely helpful and polite.The location was good and within short walking distance of the waterfront. While it was a little more expensive (but still a complete bargain compared to European prices!!)than other places we have stayed in Malaysia, it was well worth it. I highly recommend this hotel.
Very friendly and helpful staff, spacious and clean room with all comforts, excellent japanese restaurant in the hotel (room service is also available without any additional charge). We made late check-out and they didn't charge nothing for it. Nothig bad, Everything was perfect!!!
warm welcome, very privat, helpfull staff, great breakfast, individuel no complaints
Nothing. The toilet bowl was with terrible stain and foul smell. We really couldn't take it. The room and bed were dusty. The cups were with terrible stain too. The jug kettle was also dirty (number part). We took three rooms and two rooms were provided with only one bottle of free mineral water instead of two. We chose Damai Puri due to its beautiful scenery and fantastic night ambience. Unfortunately, we discovered that the lights near the beach have all been switched off and there was hardly any nice ambience to be enjoyed during the night. It was very quiet during the night and we could hardly find any facilities.
The location by the beach is perfect, n the pool. I had to wait for almost an hour outside my room because the door couldnt open n the technical man was late. Please check your rooms before u hand it over to your customers. Pls place some laundry bags in the room.
The Beach is beautiful and clean. The hotel food not very nice. And no other restaurant within walking distance.
Ability to relax, good location Lack of ability of staff to respond to issues. Obvious poor management in catering for international guests. V.limited menus
Poor service, shoddy construction, bad upkeep. Best not to have this hotel listed on your service.
I like the beach, good room service, great scenery, nice food and friendly staff. Yes... guest can check-in at the check-out counter. which check-out guest have to wait for the check-in process. even though check-in counter is available for the guest.
It's very relaxing away from the hustling and bustling of the city life. On our second night of stay, there was no water at all until the next morning which was very inconvenienced. My husband and I could not have our bath that night and the next morning. We called the front desk and was told they had some water problem and is affecting the whole hotel. For a big hotel they should have a standy resources in emergency cases like this. The aircon in our room was down for awhile and was very stuffy. Service in the restaurant was very slow though there wasnt many people in the restaurant. Other than these we are happy with the hotel, the facilities and the ambience.
Beautiful surroundings. Jungle and sea. Absolutely the worst breakfast I ever had in Southeast Asia. Prices of drinks do not correspond to *** level.
Dinner in restaurants was more then expexcted Had feeling to be in a 5 star prison.management should more do for staff on organizing to many rules but nobody pay attention
very relaxing, complimentary wireless internet, friendly staff, swimming pool for the children the kid's house is under renovation during our 7 days staying there :(
The location of the hotel is good. It is surrounded by tropical rain forrest and beach. The service is bad due to insufficient of staffs. This even happened during the long weekend in Singapore and the hotel was fully occupied. The room is nothing special, esp the bathroom. The one I stayed does not even have a proper bath. It has shower. The Spa was disappointing as well. The treatment received was poor. The attitude of the staffs are bad. Tables and breakfast areas are messy.
The Basaga felt like a country home. Lovely entrance. The rooms were quite small, but we had an outside shower in a very private courtyard which we really liked. Very quiet. Breakfast was adequate and the outdoor setting for the meals was very nice. We had an evening meal there and it was good too. Next door and across the road are many local eateries. It was a 30 minute walk into the city centre, but we enjoyed that - it was part of our exercise program. Taxis are readily called if you so desire.
The very relaxed style which attracted guests and locals of all ages to the bar and restaurant..
The walkway to the courtyard was very dark.. no light was on...
This is a great hotel: an oasis in the city. Great and helpful staff, free internet, nice pool, great yard and garden. I can recommend all sating in Kuching to stay in Basaga! Maybe the menu could be more variable with a local specialities. The laundry service is terrible. I lost some of my cloths because of using this service.
Nice colonial style in a green setting with quite a good restaurant. Just too far from the city centre. Need to take a taxi for MYR 13 per trip.