ubicación El servicio está fatal. La atención es pésima. Las habitaciones están descuidadas.
La ubicación es excelente y las habitaciones están muy bien. El servicio de Internet wifi funciona bien y es gratuito. El room service no funciona bien. No hay muchas personas que hablen ingles y no hay carta en la habitación.
Cuando se paga con tarjeta cobran un plus sin detallar.
El hotel es muy centrico, el personal muy amable aunque no habla la mayoria inglés por lo que se hace muy dificil entenderse, esta limpio, aunque es antiguo, para una estancia corta esta muy bien. No
Decepcionante que no hubiera gimnasio, por lo demás, muy agradable.
Ubicación perfecta, instalaciones modernas, servicio exquisito, todo tipo de detalles para el cliente. Muy recomendable.
Instalaciones perfectas, todo muy cuidado, habitaciones cómodas y con todo tipo de detalles, personal amable, ubicación ideal, precio. Nada
I thought the staff was exceptional. The bar is flexible and willing to stay open a little later than the hours as long as you are generous. Clean rooms and you feel very safe here. First class treatment all the way.
We stayed only 1 day ,unfortunatly , but we confirm that really 5 star hotel, perfect breakfast, proffecional staff
El hotel era céntrico y tenía un excelente personal y servicios. Las habitaciones eran muy cómodas, con camas excelentes. El desayuno en el piso 15 era de primera y la vista era un plus añadido. Sin duda volveremos y lo recomiendo.. No había nada que no me gustara.
Location, Staff and design of the room made for a perfect stay after an 18 hour flight from the US. Staff were both friendly and helpful. The Man at the desk pointed us to the New Years Eve Celebration. Room was spacious, quiet and very comfortable. Kiev was -12 C, and there was always plenty of hot water. The bathroom was floor heated which was a nice amenity in winter. Very well priced. Location is central to most attractions. Metro is only 150 meters away. No complaints
Atención muy amable de su personal, tanto en recepción como en caferteria - su excelente ubicación, muy cerca zona iglesias S. XI - zona muy tranquila. Los precios varian y mucho con el precio estipulado en la reserva - aconsejo abonar la totalidad de la estancia a la llegada, pues posteriormente pueden haber sorpresas desagradables - faltaría mayor espacio en cafetería y más amplio y variado buffet (siempre era lo mismo en cada desayuno)
Bed was ok, WiFi was strong, fast and stable, staff was helpful and professional, just a nice average European hotel! Television was all local, only in Russian or Ukraine, and some "Warning" banner was constant on some channels! I did not come for television so not a real big problem, just saying what I know.
Nothing No english tv no one speak English Under construction When I ask to speak to the owner of hotel to see why he can not put English chanel I was told the owner is one of ukraine government and they don't give a shit If that's the case I will Email to all the us websight to remove this garbage hotel from us market
Good value for money in great location
The hotel has it has a great location, good security, breakfast is good, has cleaned up image by removing strip club. Beds are not that good, but no beds are good in Eastern Europe, also all of Ukraine uses central heat so fall in early spring rooms can be cold, but all hotels of be that way. Pool is smaller, but had to myself when I used it.
Nothing fancy but staff is nice, great location, and great value
polite personal, convenient location breakfast not so good
Good quality price, located not far from center, good quality of bed, bif space and totally new. Half of hotel in reconstructions, procedures not clear (my room was without towels), and because it's very small breakfast for poor.
Nothing! Lights didn't work. Power points didn't work. Wi-fi didn't work. Shower went hot then cold then hot. Shower didn't drain and flooded the bathroom. Rooms are tiny. Bathroom is tiny.
Hotel staff Cleanliness of the room is terrible. Two days out of 4 they didn't clean my room. The hotel is under construction and workers start fron 8AM to 5PM. Was blocked outside of the hotel at 2AM for 20 minutes as the staff was sleeping. Well bellow standard! Will never recommend this hotel to anyone.
Bed excellent, very big and comfortable. Big airy balcony, plenty of room for table and chairs but none provided.. Plenty of electrical sockets for phone chargers etc. Staff pleasant and helpfull. Clean and well decorated. Quiet location. Air conditioner unit, electric wall heater plus hotel heating system in room. Light switches glow in the dark. To reach the hotel from the street door you have to climb two flights of stairs, there is no lift. No fire escape plan in the room, or anywhere else that I could see. No "Exit/Emergency Exit" signs anywhere that I could see. If there was an emergency exit I never saw it, or signs leading to it. I booked a Junior Suite,. It was not a suite but a standard room. The room had only one chair, I asked for, and was given a second one. There was no way to hold up the shower head so you had to hold it yourself whilst showering. There was no shower curtain or rail for one, so the water went all over the floor. Breakfast, not enough seats,not enough utensils, not enough plates, not enough anything, tea was included but coffee cost extra.
Friendly and accomodating staff. Clean and well appointed rooms. Check out the lift (do not travel with bid suitcases, though). centrally located but quiet. the building is still being done up, so the staircase does not look its best.
Everything better than normal standards in Kiev. Only 3 apartments so very good service. Would reccommend!!
Everything was very good
- very nicely fitted room, - location - no electric sockets for notebook, very, very small elevator, renovation works in staircase