Todo el mundo fue muy amable y servicial.
Llegamos a Kona por la noche, después de haber viajado 18 horas. Este era un lugar perfecto para alojarse la noche antes de emprender la circunnavegación por la isla. Limpio, cómodo y práctico. El desayuno era de 22,95 dólares por persona, pero había un restaurante IHOP subiendo por la calle que nos iba mejor.
Bonitas vistas y una ubicación conveniente. Mal servicio, infraestructura antigua, y la comida no era buena.
La ubicación es hermosa. El personal era muy servicial. El hotel parece un poco viejo y necesita algunas reparaciones.
El Parking y el wifi se suponía que era gratis. Me cobraron 30 dólares.
Absolutely magical place. One of the best resorts I have visited in a long time. As a gay couple I would highly recommend it. The service was top notch and all the rooms faced the ocean. It's best to stay at the resort and experience all the services and restaurants to get the full luxury experience. We got upgraded to an ocean front room and enjoyed the stay so much we defiantly will be coming back. The prices are very high to stay at this resort and I searched the Internet for the best rates and honestly found the best prices on Kayak.com
Lush landscaping, multiple fish and turtle ponds. Loved the balcony, ocean view. Secluded quiet beach. We went in October so it was not crowded. The breakfast buffet was great. The valet service was exceptional. Snorkeling right there. Not enough restaurants. Although the entrance and lobby was grand, it looked a bit shabby. Missing tiles in the hot tub, general upkeep stuff. The room was small even though we paid for high end room.
The service was impeccable and the small touches that most hotels miss made things memorable.
Resort facilities were amazing and staff was exceptionally helpful. We will be making this our annual vacation. Rooms could use updates, but any time we told the staff of any issue they immediately took care of it and went above and beyond to make sure we were happy.
We stayed Sunday-Weds and it wasn't crowded/busy at all and so relaxing. We loved the grounds of the resort and the open/airiness of the hotel. We walked arounds all the ponds and looked at the fish and enjoyed the cabanas on the beach. Although we didn't as much advantage of it, there are free workout classes (yoga, pilates, etc) and free usage of the snorkel gear, kayaks, and bikes. The shuttles that can take you to the Fairmont, the Shops (with grocery), and the gym/spa was very convenient. Everyone was very friendly at the hotel. We had an ocean view room where we could view the pool area too and we were able to watch the gorgeous sunset from our balcony every night. Our king bed room was very spacious with double sinks. I would definitely stay here again. Not a huge deal, but there were some ants in the bathroom and when I left a can of juice out on our coffee table. We also ate at the Honu bar (spelling?) the new bar and it was just the 2nd night it opened. The food and drinks were overpriced for the atmosphere of the bar, which looks like it was put together with random leftover furniture. I think if they invested more into the ambience the food/drink price would be better matched or keep that space as a casual cafe. It would be nice to have a more casual priced restaurant at the resort, where you could grab coffee, drinks, and sandwiches. I felt like the eating options were limited.
Exquisite! Paradise! This facility is outstanding! It was more than I expected! Very plush, tranquil ponds and water falls with lots of exotic plants, fish ponds, beautiful beach front and grounds! Inside is beautiful and well maintained. Good breakfast buffet selection and menu items. A little pricey, but all of Hawaii is pricey! Loved our stay and look forward to returning! Aloha!
Ultra friendly staffs, free snorkeling gear, free cabanas, luxurious rooms. Nothing
Awesome hotel!! Stayed in a bungalow!!!! Loved everything about it!!!
Bought our stay through kayak. Misread the email regarding breakfast, and we thought it was included. Food was crappy, but we thought nothing of it because we assume it was free. Got stuck with a 66$ bill, and when we went to inquire at the front desk they eventually said "sorry we didn't screw up, you did". Worst part is they had a promotion that if you stayed 3 nights you got the 4th for free, and 4 nights would have qualified us for free breakfast. The resort itself was gorgeous, but everything in the area was over priced and sub par. Even the surrounding mini mall is poor value, since everything is catering to the resort. We averaged spending 200$ a day on food, for what was the equivalent of whole foods level food. The view was nice, but will not be returning. Would not recommend
Beautiful clean rooms and grounds. Friendly staff. Really great, relaxing atmosphere Didn't stay long enough!
I used to love this place - the funky retro vibe was kitchy and the staff used to be super friendly. Now? Not so much. I was attacked by what I'm guessing are bedbugs and the front desk had no reaction whatsoever. As a repeat guest they used to upgrade me all the time - this time I asked about it and was told different things (they don't do that anymore, the rooms weren't available, check back later). Meh - there are better options on the island.
Facilities clean and well maintained for older facility. Rooms comfortable Staff friendly VERY EXPENSIVE for what you get The $25 resort fee gets you snorkeling gear and thats about it. Everything else costs extra. This is not a place to bring kids. There is very little to do here besides swimming. Food choices are limited. There are 2 expensive restaurants ($100/person), and 2 grills that serve burgers and flatbread pizzas. Clientele are mostly older, childless couples. The wind blew continuously- Might be normal for November? Reefs are in bad health and only saw about 5 species of fish There is nothing to see in the near area. Very isolated. Volcano National Park 3.5hr, Mauna Kea Observatories 1.5hr Rainbow Falls 1.5hr, Hilo 1.5hr, Kona Airport 20min
Beautiful grounds and great treatment Nothing
Charge more than what I booked for.
Ocean front, pretty clean, very spacious apartment. Easy parking. Great location. First place smelled like smoke. Clerk said she could not offer another room but eventually gave us another. It was musty smelling but at least no smell of smoke. Shabby carpet. It was someones vacation rental, not hotel room. Nothing wrong with that, just odd after booking hotel. Twin beds uncomfortable.
We try to get away to Kona at least once a year. We normally stay at the King Kam Hotel, but they booked up over a year ahead of time to accommodate folks training for the Ironman. We found KBS on Kayak and booked it, knowing nothing about it. What a pleasant surprise! While it is a little outside of the Kailua-Kona village area, it's not really that far away, and we always rent a car anyway. The view from our beachfront unit was absolutely beautiful, and the unit interior was well-equipped. We would definitely stay here again. There were a few minor problems with the appliances. The dryer didn't work very well, and the microwave didn't work at all. Also, there was a lot of noise during the day, with the adjacent unit being renovated. The resort agreed to waive their resort fee due to the inconveniences.
Right on the ocean! Full kitchen, washer & dryer in unit, lanai, TV with free DVD rentals. beautiful!! The elevator was out for most of our stay.
Great location a bit south of town (walking distance if you like walking). Beautiful location and views with a very nice staff. Very nice place to stay if you want a condo type of room with a separate bedroom, full kitchen, etc. The pool is in a beautiful location but was quite cold. Others were using the pool which suggests it was somewhat usable, but we tried twice and just found it way too cold and DEFINITELY too cold for young children.
The location is great, the resort is really nice. We enjoyed the pool, and the whole resort was quiet. The large lanai was a major bonus, and we even had a slight ocean view. It would be nice to have drink service at the pool... it seems they have the perfect spot for it. Also, nobody came in to clean or change sheets unless we requested it. We washed our own towels, and took out our trash. A TV in the second bedroom would be nice.
Room not cleaned once. Towels not changed once even thou the sign in the room says leave towels on floor if you want them replaced. They are under renovations and construction everyday 9 to 5 including Sunday all around us. Can not believe they could not put us in a room further away from the noise.
I stayed for 7 nights for my honeymoon and we were given a 2 bedroom oceanview condo. It was such so large and roomy. We were kept stocked with towels which come in handy for the beach. The staff was extremely helpful and very friendly. The hotel was clean and the garden down the middle is spectacular. The location of the hotel from town I thought was a perfect distance away. Not too close with all the commotion and traffic but still close enough to walk it if you had to. Overall we had a pleasant stay at the royal sea cliff. I would definitely go back.
This was a great home base for us. We stayed in unit 408, with two bedrooms and two bathrooms. It was tastefully decorated and felt like a home away from home. The landscaping was lovely, but the outside of the buildings weren't much to look at. The pool areas were located close to the ocean but were locked until 9:00. I would have liked to sit near the pool and have coffee in the mornings. In the afternoon and evening the pools were overrun by families with loud young children. I'd request adult swim hours if I were a year round resident. There were some minor issues with the room that I hope the property owners/management do not neglect. A pocket door in the second bath did not slide properly and would not close completely. The toilets required the handle jiggle technique and, even though I reminded my 3 teens, we came home once and one was still running. The front door deadbolt is broken, although there is a separate latch for added security when we were in the room. The ceilings ar...
walls,furniture,floors could use a good scrubbing.nice set up the one bedrooms.
Booking last minute on a search engine made me a little wary, but I absolutely loved the property & amenities. I was a single female travellor & felt totally safe. The location was a nice walk into town, beautiful ocean views & super friendly staff!!
housekeeping only comes by once a week now because of economy.front of hotel rooms can hear all street and garage (early am) noises.maintenance quickly brought us fan,clock/radio,blow dryer.front desk always pleasent/helpfull.one pool/jacuzzi down all of feb.09.grounds area is very relaxing.filled with lots of folage,such as banana trees with fruit.thank you the marlin family
overall nice place to stay.close to town and beaches.helpful staff.
stayed at this hotel from April 20th thru the 25th, 2013 and loved every minute staff was polite and helpful, good location, wonderful pools, will come back and bring family
Though the grounds, the pool and location were wonderful and the staff was very nice, we booked it especially because it had a ''fully stocked'' kitchen. We ended up buying such basics as a measuring cup and salt. The cookware was predictably horrible, but we were really appalled by the stove! The burners were so slanted we could hardly use them. And though I do not think it is particular to this hotel, do not use the lanai after sunset!
As soon as we walked in the room, it was just one thing after another. First off, we were greeted by a mouse that ran around the living room and ended up in the sofa bed. My boyfriend had to take the sofa outside to get the mouse out. I called the front desk to ask if we could change rooms and they said not until the next day. There was human hair on the counter tops and floor of the restroom. The carpet was damp as if they had just cleaned the carpets. At first I thought it was just humidity, but the carpet was just gross to walk on bare footed. The next day when we returned from our day trip, maintenance put in a cardboard mouse trap in the living room. I'm grateful there wasn't anything in it. It was just a horrible stay. I really thought this was going to be a nice place to stay, but I was wrong. I will never return to this Outrigger or to any Outrigger again.
we stayed in one of the one bedrooms which has a full kitchen. we could hear the ocean from our room.the gardens are beautiful. the staff always nice we have stayed here at least 5times and it is nice.town is just a short drive away .we walked it alot but we are walkers.close beaches nearby.two open air markets nearby. thank you mary mike carley
The room I had was up the stairs in the front of the condo's. Was not handicapped friendly in any way. The parking stop was a ways from my room and I could not even see my rental car. The pools where at the other end of the units and not easy to get to to swim. The room was not worth what was quoted pricewise and the sliding drapes did not completely close. That means the windows where not closed to give much privacy. It was also really difficult to find the condos as ivy had grown up almost covering the condo name on the entrance, so at night you could drive by couple of times before finding the driveway into the condos. Could have gotten less expensive place since I did no cooking while I was in Kona. Make sure you look real well before picking a condo as some are out of town and not within walking distance to downtown.
We were very happy with our stay at this condo. It was very spacious, a little dated but very, very clean. The hot tub and pool were shared with very few units so it was like having your own pool. It is located in a very nice residential area adjacent to the Kona Country Club. It is a quiet and peaceful place. The shopping in Kona is several miles away so you would need a car. Should we return to the Big Island, we would want to return to Mauna Loa Village. Shower heads could be cleaned or replaced.
convenience of a condo, pool kitchen and bathroom in need of an update
The decor , layout , and convenience of the unit Road noise
Room was clean, bed was comfortable the main building is beautiful (I stayed across the street in a different unattached building. Asked for a ocean view, got a room with a view of the main building blocking my view of the coastline. :/ There were rings in the bathtub and mold on the bathroom ceiling. No free continental breakfast in the morning? Hotels in the states tend to be cheaper and offer continental breakfasts.
It could be a very good hotel if it was more clean and have a minimum of room service. They just give u room service after the 4th day of stay. As soon as we arrived and opened the door the smell of the room was awful and it was clear that the room was closed for a long time and with no cleaning.
Location from the city center of Kona. Toll-free parking. Facilities in a room was a little aging.