La amabilidad de toda la gente que trabaja ahí. El Bar Barrels excelente! Deberían poner más mesas disponibles para el desayuno.
La cama, la impieza y los amenities.Y la amabilidad del manager de turno la habitación nos tocó en un 4º y La terraza estaba pegada a un edificio que te quitaba todas las vistas. Los recepcionistas no te explicaban nada del hotel a la llegada (no te sentías bien acogido)
la localización es muy buena.. . nos dieron una habitacion muy espaciosa, creo que superior a la comprada. que el wifi gratuito sea solamente para alguna de las plantas del hotel
Gran vista de la ciudad, cerca de la estación de tren, personal excelente y buen ambiente.
Facilidad de transporte con shuttle al recinto de la Feria
La ubicacion, habitacion y limpieza Falta de informaci'on sobre transporte o la ciudad
Nada para sobresalir.Un Hotel 4 estrellas comun La muy mala atención en recepción.El cobro exagerado de internet.En un dia poor haber usado dos laptop diferentes en horarios diferentes nos cobraron doble tarifa.
Sin duda, necesita ser reface remodelación
Aceptable relación calidad-precio. Habitación muy espaciosa, bastante bien equipada y limpia.
La ubicación Un poco desorganizado a la hora del desayuno...
Los ascensores claramente insuficientes para el número de habitaciones y la recepción con una sóla persona para hacer el check-out
Its normal nothing specific The voice & sound move from room to room
*Customer service: Excellent from check in to check out. *Cleanliness: Everything seemed so clean and polished. *Room Service: Every order was perfect.
The hotel club floor is clean and luxurious and staff are friendly and attentive The noise from the Octoberfest tent spoiled our stay completely. We complained to the GM on leaving but as yet no reply. Noise continued after 12.30 at night. We couldn't hear ourselves talk & we were on 11th Floor!
The conference I attended, the bath room design, TV sortiment and the swiming pool. Bed lamps as in many hotels not made for reading in bed. Later check out than 12:00 would be appropriate.
the food varaity at the resturan i left my room at 8;00 am & return at 02.00pm the room was not clean yet then the cleaner come withen my stay at the rom
I liked the hotel facility and the service standard. I didn't like the food smell in the hotel lobby
everthing was perfect. the staff was outstanding. especially the front office manger tarek help us a lot. we are travelling a lot and it was our best stay ever and we will come again.
The staff were great. Especially the team that cleaned the rooms They would not adjust my rate to what everyone else was paying at the conference because my assistant used booking.com. It may prevent us from using it in the future
most thing i like about the hotel is comfort and luxury. i did not like about the hotel the cleanliness was very poor.
The size and design of room, the politeness and friendliness of the staff. The view from my room and also the new "Red" bar... Nothing
Very fine hotel, as what you would expect from a Raffles, Breakfast was awesome, however, the internet in the rooms was very slow at night, I would highly recommend this hotel to everyone, and I’m planning to take my family there shortly. Internet connection.
Overall first class..and they made up for the room not being made up one evening...restaurants very good...proximity to wafi mall very good. No not at all I like the chain
i booked signature room and the upgrade it to suite :) - friendly staff- fast check in location is too quite
Large rooms with a great view of the Dubai skyline. Unlike some of the other hotels, Raffles includes Wi-Fi in your room rate which I think is the right way to go as most people have internet access at work and home. The staff were very friendly and helpful. It is connected to a large mall and so you have easy access to all the stores and restaurants in it. The metro station is a short walking distance from the hotel. It is definitely a hotel I would come back to and recommend to my friends.
The excellent behaviour from the hotel staff.
I travel a lot and get to see many hotels, at this hotel they have thought about everything. Perfect place, very nice rooms, service impecable, love to come back!!!! Bravo!!! Being about 10 away from the city, location is Ok
The room was fantastic! The staff were great and the pool, pool bar and restaurant were all really good. We stayed there as part of our honeymoon and the staff went the extra mile. We checked in at around 3am after flying in from Mauritius and the hotel, knowing we were on honeymoon laid on Champagne in our room and rose petals on the bed and around the bath. Only slight things. The room rate has an additional 10% tax but also another 10% gratuity which I haven't come across before and personally think is far too high. I like to tip 10-15% on extras but not on a room rate. I can't imagine the staff would see all of this and when else would the size of a tip be greater if you ordered late or in busy periods (both factors which would push up the room rate and therefore tip in this instance).
everything was in excellant order
I like the servece for the staff .. evry body there felling you ,, you are speciale The breakfast buffet is not match with hotel .. need more selction and kind .. the sweet is bigger than ather ..
very bad experience. nightmare . ruined my calibration and my weekend. the worst hotel I have ever been to. I booked to calibrate my anniversary and my wife's birthday. We agreed that I shall check in and after one hour I leave the room to prepare a little arrangement for the occasion and they confirmed that to me. I left the room and returned after mid night and they didn’t do anything in the room and all their promises were not met or delivered. Big disappointment for me and defiantly my wife was very disappointed from me ..
Staff were very good and the service was also very good I did not think it justified the price
Everything was great and all staff took pride in their work. NO!
location and cleanest mini bar is very expensive
Nice large executive room Hotel lobby was under refurbishment, without information to guests. Workers were running with mask protection while front desk employees and guests needed to withold the paint smells. In Executive Lounge no availability of drinks etc. only at check-out found out that they are available on request during Ramadan. You feel everywhere that hotel management is very greedy.
good value for money n.a.
Hotel Taxi was too expensive. I asked driver how much for the trip and was told several times, "How much do you want to pay?" This puts the quest in an awkward position and typically results in over paying the fare. Very unprofessional and the hotel should STOP this practice. Otherwise great hotel.
I actully like the swimming pool I didn't like Gym
There was no no-smoking room when I arrived, but I was offered a room in the exective floor for the same price. Laocation was very hard to find driving from airport and from diffrent part of the city.
everything was okay, thanks to all staff nat at all
Quitence of the hotel Housekeeping was only towice a week.
the location of the hotel was v.good and not in crowed area The house keeping every alternative day , I will recomended if its every day will be much batter
location was great. within driving distance to everything The room we were given was over the club house which became apparent at night--loud music. Be selective about the room you get assigned. Don't be afraid to ask questions.
Location was prime. rooms were clean. Slightly older in terms of decor and furnishing the club/DJ nights at the hotel, keeps the front of the hotel overly crowded and during that time valet becomes difficult. Had to park the car myself (which is not a problem) but to wait for all those who came for clubbing to park slowly and jam the parki
Shower was nice I had to pay unexpected money on check in.
Location.so many restaurants around the hotel in five minutes walk.especially there is a Chinese restaurant with good taste and price.the hotel has free shuttle bus to the kite beach and Dubai mall The swimming pool is a little bit small
The hotel had a nice lobby and fairly good selection of restaurants on site. We were charged a AED 200 deposit on arrival and were told that it would be reimbursed when we checked out. After reviewing my cc statement, this reimbursement never happened. Location isn't ideal. Definitely not a 5 star hotel.
Aparte de la calidad de sus instalaciones, la simpatia y saber estar de todo el personal. Nada.Para mi es uno de los mejores hoteles que he estado.
hotel cómodo y moderno servicio de taxis no muy bien organizado
Ambiente relajado La localización del hotel, dificulta la logística - Oferta exclusiva buffet (desayuno - comida - cena) no admiten cenas a la carta la oferta gastronómica aunque de calidad es poco variada
moderno, limpio y personal amable
los colchones comodisimos y muy tranquilo, ningun ruido a ninguna hora la piscina y el spa que no tenia yo habia leido que tenia seria otro sheratom subi 2 veces por la tarde y estaba todo ocupado demasiado pequeña, para 252 habitaciones en general bien. podian tener algun empleado que hablase español.
Sus situación, habitaciones grandes, es nuevo el precio del desayuno (no incluido en el precio de la hab). Pero dispone de un bar y se puede tomar un cafe y una pasta y pagar solo por ello.
La amplitud de las habitaciones y el servicio del personal. El hotel dispone de WiFi, pero para los huespedes que lleven ordenador propio. En caso contrario, el internet es de pago.
Gran decoración. Muy cómoda. Habitaciones espaciosas con zona de salón. La comida y la bebida era cara. Tardaron dos días de mencionar que la televisión no funcionaba antes de arreglarla.
Personal muy amable, habitaciones amplias y limpias, camas super comodas, instalaciones bastante bien. El desayuno bastante aceptable Creo que el principal problema es la localizacion, esta en downtown Dubai a 15 min a pie del metro, y requiere coger el taxi para cualquier desplazamiento. El hotel ofrece un servicio de desplazamiento a Dubai mall y a la playa publica dos veces al dia. Creo que es recomendable para viejes de negocios pero no para viaje turistico.
Me ha gustado mucho la limpieza y la amabilidad del servicio estoy muy contento.
El servicio fue muy amable, siempre con una sonrisa e intentando satisfacer todas nuestras necesdades. Ambiente tranquilo y distendido con las camareras y clientes del bar (sherloks holmes), ideal para acabar el día. Barato, tambien se debe a que coincidimos con el Ramadán los 20 dirhans...4€ que cobran por la hora de internet, solo en la habitación, ibamos con idea de wi-fi en todas la instalaciones y no tienen, aunque no fue gran problema.
Las camas, muy cómodas y grandes Que para imprimir mi tarjeta de embarque tuviera que pagar una hora de internet.... gracias a que el empleado de recepción me lo solucionó.
Bien ubicado, limpio, discreto y confortable. Trato agradable y serio. Sin comentario
Realmente es un hotel muy lujoso y comodo. Ademas me parecio excelente el estilo que posee. Las habitaciones son espaciosas y muy bien decoradas. La ambientacion 9arabe) fue lo que mas me gusto.
El estilo arábico de las habitaciones.
La ubicaci'on del hotel es muy conveniente. El 20 % adicional que tuvimos que pagar y no sab'iamos. 10% para la municipalidad y 10% del servicio.
La amabilidad del personal. El bufet del desayuno es excelente. La situación del hotel extraordinaria Todo ha sido excelente
El Lounge Bar en la séptima planta. Esta incluído en el precio de la habitación y puedes ir a tomar el aperitivo antes de ir a cenar y saborear distintas especialidades del lugar. Mucha amabilidad y muy buenos restaurantes y el desayuno fabuloso. La piscina es muy pequeña
Sus bien decorados y confortables habitaciones y la ubicación del hotel. El precio. Es un poco caro para los que vivimos en América
El trato del personal No esta incuido el desayuno,
La accesibilidad a cualquier punto de la ciudad. Muy bien situado y tiene entrada directa al Centro comercial Burjuman, Parada de taxis en la puerta. La habitación perfecta, una suite, amplia y cómoda. Cuando llegamos al hotel, el peronal de recepción nos preguntó como ibamos a efectuar el pago y nos indicaron que preferían en moneda local, cambiamos los euros a dirham, y cuando pedimos la cuenta nos habían cargado el importe en Visa, sin pedirnos autorización, nos quedamos con el importe total de la factura del hotel en dirham, que tuvimos que vender en el aeropuerto, con pérdida de dinero en...
Céntrico, habitación grandísima. Hotel nuevo y con conexión directa al C.C Desayuno regular, wifi de pago
Hotel céntrico y con acceso a centro comercial, supermercado a 100 metros, parada taxis i proximamente estación de tren y metro. Personal recepción y habitaciones atento, amable y muy profesional. El desayuno completo y de calidad. Excelente hotel. Al disponer de cocina en el apartamento, con microondas, cocina, nevera y lavadora encontré a faltar algun cazo u olla para utlilizar la cocina, ya que con lo que hay solo puedes utilizar el microondas.
Hotel de ciudad, muy recomendable. Estuvimos encantadas con el trato y la amabilidad del personal. Las instalaciones son de un cinco estrellas, y al tener un centro comercial gigante justo abajo, es muy comodo para cualquier cosa. Hay conexión a internet gratuita en el centro, por lo q no es necesario pagarla en el hotel.
Su accesibilidad a la zona de Bur Dubai. En Taxi o Andando tiene el centro cerca. El desayuno es muy completo y de lo mejor. Otra gran cualidad es que está pegado al Dubai Mall, al cual se accede sin ni siquiera pisar la calle. Simplemente comentar que el precio marcado por vuestra página no se corresponde exactamente con la tarifa que he pagado que ha sido superior.
A very good class of hotel. The respect and our acknowledgement by all staff was excellent. The busy buffet breakfast had a wide selection to fulfill our satisfaction, with a chef also to cook eggs in any preferred style. A nice stay and a good location.
The furnishing is very classy and new. The hotel is located in a quiet side street so there was little Dubai noise. It is in close proximity to Burjuman shopping centre and Dubai Mall, however, it is quite a drive from Jumairah. The staff are friendly and quick to bring extra water, park and wash your car or anything else you may ask for. The walls/doors of the hotel are very thin so you will here the cleaners 9 a.m. in the morning hoovering and you will hear anyone walk by your door talking. Also the location is off a main road that is extremely busy anytime of the day and you will have to plan an extra half hour to get out of the area during peak times. Also the sofa bed was smelly and had stains and no duvet was provided only a flat sheet.
the lacation and the room are the best choices WC is still smelly, and breakfast is not so nice.
Rooms were clean and staff members are polite. Not noticed anything
Clean spacious rooms, free internet, quiet comfortable sleep, decent staff service not easy to get taxi at the lobby. family hotel not so suitable for bachelor stays, guests are not welcome
Location was relatively close to shopping, grocery store for snacks, and misc. items. Free parking. Very live for a younger crowd. Would definitely stay there again. Have to pay additional government tax per day once you get there. Extra $3 per day. But can't really change that.
The worst hotel in Dubai. The rooms are dirty. The staff is not efficient. The breakfast is poor and very expensive. There is a lot of noise in the corridors made by the staff. The housekeeping doesn't remake properly the room. It was a bad experience. The worst hotel in Dubai. The rooms are dirty. The staff is not efficient. The breakfast is poor and very expensive. There is a lot of noise in the corridors made by the staff. The housekeeping doesn't remake properly the room. It was a bad experience.
hospitality, cleaning & staff car parking is not designed well for large size cars
It was not allowed to have guest in the room, only family, this should have been mentioned when we booked the room.
Fast check in. Very helpful front and back office staff. Room service is excellent. Proximity to Bur Juman and eateries makes it a good choice for families
I liked the fact that it was an actual apartment, as opposed to a 1 room hotel. - Lack of area rugs in living room, and bedroom, which was unsafe for kids if floors got wet. Floors were cold. - Washing machine did not wash clothes properly. - Had to explain to head waiter in kitchen every morning to bring our breakfast to our room.
Good clean hotel with an excellant location, close to malls, metro station and other means of transport, given an upgrade to one beadroom aparment during the time of check in. nothing in particular. pickup and drop to the airport would have been appriciated.
The swimming pool on the roof and the staff attitude - both superb
everything was ok.
the hospitality and hygene nothing
The Hotel is placed very central next to shopping center and the creeck.Nice and freindly service It was not allowed to have guest in the room, only family, this should have been mentioned when we booked the room.