During our stay the towel was not very clean coz I saw three times the hair in the towel.
Very disappointing hotel more like 2 stars. Very old not Kleenex bad service. Value for money zero. Don't stay here!!!!!
The staff were awesome; generally very friendly This hotel is not representative of the Shangri-La group, and I struggle to see how it maitains a 5-star rating. The showerdid not drain properly, grit between the shower tiles is black in places, the fan is chipped, carpet stained, phone's "quick dial" buttons did not work, and the room is old and dated and sparsely furnished.
Amazing location walking distance from the harbor with many shops and restaurants within the same complex. Luxurious and modern rooms without feeling pretentious. Breakfast service was $20 and most of the buffet choices were unappetizing; the omelettes and French toast prepared on request by the chef were pretty good but overall there are likely better options around Cairns. The pool was really nice but closed unusually at 8pm.
Friendly and helpful staff. Close to pier, shopping, restaurants, and anything you would need really. Nice clean rooms. Large bathroom. Beautiful pool. Wifi reception was poor in the rooms.
We wanted to be able to relax and unwind at our first destination in Australia, this was definitely the place, the pool was very relaxing and the sunrise on the marina side was breathtaking. They had our room ready and allowed us to check in early. They also had complementary champagne and chocolates upon arrival. They also upgraded our room to a higher level so we had a better view of the bay. The location is with in walking distance to everything, including the ferries at the marina. All in all one of the best parts of our stay was the staff, they were all so welcoming, accommodating and extremely pleasant (esp Kelly and Luke!). I would definitely stay here again. pool furniture showed some signs of wear.
The proximity to the harbor, the restaurants and the facility was top notch. We loved our stay.
The location was perfect. The staff was friendly and helpful. The matresses were too soft.
Location. View. Rooms No complementary breakfast
We enjoyed the night concierge Brian who was especially friendly and helpful at our departure. Our room had the slight smell of smoke, which was unpleasant given that we had our 2 children with us.
Location Furniture a bit dated
Location. Had ocean front room Should have to buy towels for the pool....that's really not cool. Heat you spa, most people like a hot spa. Tv and phone didn't work, wanted to switch hotels
Comfortable and quiet.Good amenities Enjoyed our stay
The proximity to the centre, the helpful staff and the general atmosphere. Bathrooms could be better appointed, ie tiling.
It was close to the centre of Cairns but not so close that it was noisy Nothing
I'ts location on the Esplanade The amenitiies in the room were dilapidated. Staff said that renovations were being considered but that doesn''t helpthe guest who is allocated a roomat present in one ofthese old rooms.
The staff was helpful and non intrusive, the room was changed promptly when we clarified that the bedding arrangement was not as agreed. Overall a very good experience. The lifts were daggy and slow and the carpets were not vaccumed every day. However, that was not a big drama.
Fantastic Gym, lovely pool and spa, fantastic view of mountains from mountain view rooms. Nice amount of space in rooms. Only that there was no microwave in the room for heating things.
Location and harbour view, undercover parking, availability of services. Room not tidied until the afternoon. Tissues not replaced in bathroom last 2 days. No information at Tour Desk on national park walking sites, local towns, countryside (all focused on purchasable operator tours & facilities)
Very helpful stuff, great rooms, high value for money and perfect location. Quite pleasant stay. n/a
The rooms were clean and modern. Good laundrey facilities. Fantastic pool with access to gym and hot tub. Lovely views and a short walk to town centre. The hotel bar and restaurant were quite expensive.
Views were great both mountain view and ocean. Even nice location about 10 minutes to city center along the great esplanade. Very very dated needs complete Reno. Plus they must not look up when they clean. All the vents and doors were sooo dirty We stayed in a two bedroom condo which could have been wonderful expect the furnishings were so old and made everything feel so unclean. Plus 6 nights and no new towels etc. wifi slow or non If privately own condos they shouldn't rent people's who aren't updated as $200 per night and it was 2 star only
Very comfortable bedroom with pleasant views. Nice pool. Poor organisation in dining room. Waited 45 mins for a la carte when later arrivals, ordering same meal, were served promptly. Spoilt what otherwise would have been an excellent stay!
1. Good view of the Pacific Ocean 2. Good arrangement for tour reservations, airport transportation, etc. 3. Good internet access 1. Air conditioning often too strong 2. Dining room services not so excellent
I liked the swimming pool. The restaurant downstairs has a delicious Seafood Buffet with nice, friendly staff. Rude receptionist. Room was very noisy (opposite laundry). Staff did not announce themselves before entering my room. No linen provided for my daughter's sofa bed and it was too lumpy to sleep on anyway so we had to share for the week.
The bartender luke was very professional They gave disable room with garage view , no transportation and no room service even when I checkin at 1130 pm . Shame when the hotel was empty. They need to learn some management hospitality.
I enjoyed the water front view along with the location just a short walk to the city. According to the website, it says that you offer a airport shuttle which I thought was free, but instead I had to catch a taxi from and to the airport.
We were offered the opportunity to join the Priority guest program and told that discounts would apply to our accomodation and food immediately. We joined straight away and subsequently a card was left in our room. When checking out we presented the card but were told that it did not apply to our accomodation with that stay, nor did it apply to breakfasts or to room service and that we should have presented the card when actually eating in the dining room. When we said that this had not been explained to us we were told it was in the booklet which accompanied the card - which we neverreceived. We felt that the 'selling' of the Priority Guest card was deliberately deceptive and it left us with a very sour taste.
Excellent friendly helpful staff great location totaly relaxing and enjoyable stay
Su cercanía a lo mejor de Cairns Pocos ascensores, de hecho avisaban que a primera hora ses producían reatrasos por ello.
Habitación muy amplia y cómoda. El hotel precioso y muy bien ubicado. Nos ha encantado el hotel.
Ubicacion en la ciudad. Cerca de todo lo interesante. No tenia conexion wifi gratuita
Situación: en paseo marítimo, junto muelles cruceros a Gran Barrera de Arrecife Cobran por internet
Ubicacion inmejorable. Buen precio aunque personal poco "friendly" Muy cara la conexion a internet
todo: localizacion, personal, confort de las habitaciones, centrico, desayuno espectacular, ... nada,
Habitaciones amplias con camas de buen tamaño. Muy bien situado cerca de zonas con ambiente y piscinas artificiales. La taza de WC nos la encontramos sucia. El aire acondicionado de la entrada estaba excesivamente fuerte.
Los colchones eran malisimos
Pese a no estar en el centro de la ciudad dispone de un servicio de bus gratis al centro cada hora. Y la posibilidad de dejar las maletas sin cargo durante la excursión a la barrera de coral en la que pasábamos una noche y no podíamos llevarlas. Está un poco alejado del puerto y si quieres hacer una excursión a la barrera debes contratar el servicio de transfer para que te vengan a recoger ya que el bus al centro no funciona hasta la 10.
Rooms are large. Beds are comfortable. During a weekend stay (Fridays, Saturdays, Sundays) there is a lot of noise from outdoors music groups playing at a hotel next door, in the afternoons and evenings, which made it impossible to relax in the room at either of these times.
For what I paid (obviously the price can vary), it was great - Perfect location, right on the Explanade Updated room (simple, comfortable, but updated) Balcony in the room with a view of the Esplanade This was fine with me, but there is no daily maid service. Must stay a week to get in complimentary
I had more valued experience at Mantra Esplanade than I expected from impression I had from looking at your website.
Great location, nice staff and big rooms. Room rates can be too high
The view and the location in the central CBD. Rooms were too small.
The staff at the Mantra Esplanade really go above and beyond and the hotel is really a steal at the price we paid. Please do note that you'll probably have to buy your own internet!
The location was great, room was clean, comfortable bed shower stall needs work-water gets everywhere
Central location, quiet inside, nice balcony, near lots of facilities.
my partner and myself liked the closeness to the shopping precint the staff was very friendly.
Close to our venue. Being charged $100 from our bank account but not being told this was going to happen. We just thought we were having a credit card imprint taken.
Su ubicación y confort
Lo unico destacable del hotel es su situacion pues su decoracion es muy sosa tanto en las zonas comunes como en las habitaciones que siendo correctas son demasiado austeras. Habia un cierto grado de abandono en las zonas comunes del hotel,detalles como sillones gastados y un tanto sucios te sorprenden en un hotel del grupo accord ademas del hecho de que el desayuno era un tanto caro para lo que ofrecian.
Me gusto que estaba muy proximo al centro de la ciudad y podia caminar a todos los lugares del el hotel
el baño no iba la luz y la cortina de la ducha un poco sucia
Me gustaron la vista y el balcon. La actitud del personal es lamentable y el hotel parece que fue de lujo alguna vez pero se esta cayendo a pedazos. Las cortinas estan sucias y las puertas rotas. El ascensor sucio. Las alfombras sucias.
Perfect position, close to shops, parks, beach, railway station and to the hire car office!
Location near shopping, train station, buses, entertainment, swimming and restruants, friendly staff, clean and layout of unit, quiet, will recomend to my family and friends.
The apartment design made sense, it was like being in a proper house, very well thought out. The bathroom needs work. The overhead shower splashed all over the place and the bathroom was therefore always wet. Best to convert to a handheld shower or simply install shower curtains.
Ubicación cerca de lugares de interés de la ciudad Las habitaciones eran grandes y estaban limpias. El personal era muy servicial No tienen un ascensor así que pide una habitación en el primer piso, si tienes problemas con las escaleras. Tienen un desayuno pero no un restaurante. Considerar tener el desayuno incluido en tu reserva.