The staff were awesome; generally very friendly This hotel is not representative of the Shangri-La group, and I struggle to see how it maitains a 5-star rating. The showerdid not drain properly, grit between the shower tiles is black in places, the fan is chipped, carpet stained, phone's "quick dial" buttons did not work, and the room is old and dated and sparsely furnished.
The proximity to the harbor, the restaurants and the facility was top notch. We loved our stay.
Amazing location walking distance from the harbor with many shops and restaurants within the same complex. Luxurious and modern rooms without feeling pretentious. Breakfast service was $20 and most of the buffet choices were unappetizing; the omelettes and French toast prepared on request by the chef were pretty good but overall there are likely better options around Cairns. The pool was really nice but closed unusually at 8pm.
Very disappointing hotel more like 2 stars. Very old not Kleenex bad service. Value for money zero. Don't stay here!!!!!
Friendly and helpful staff. Close to pier, shopping, restaurants, and anything you would need really. Nice clean rooms. Large bathroom. Beautiful pool. Wifi reception was poor in the rooms.
We wanted to be able to relax and unwind at our first destination in Australia, this was definitely the place, the pool was very relaxing and the sunrise on the marina side was breathtaking. They had our room ready and allowed us to check in early. They also had complementary champagne and chocolates upon arrival. They also upgraded our room to a higher level so we had a better view of the bay. The location is with in walking distance to everything, including the ferries at the marina. All in all one of the best parts of our stay was the staff, they were all so welcoming, accommodating and extremely pleasant (esp Kelly and Luke!). I would definitely stay here again. pool furniture showed some signs of wear.
During our stay the towel was not very clean coz I saw three times the hair in the towel.
Ubicacion en la ciudad. Cerca de todo lo interesante. No tenia conexion wifi gratuita
Ubicacion inmejorable. Buen precio aunque personal poco "friendly" Muy cara la conexion a internet
Situación: en paseo marítimo, junto muelles cruceros a Gran Barrera de Arrecife Cobran por internet
Habitaciones amplias con camas de buen tamaño. Muy bien situado cerca de zonas con ambiente y piscinas artificiales. La taza de WC nos la encontramos sucia. El aire acondicionado de la entrada estaba excesivamente fuerte.
todo: localizacion, personal, confort de las habitaciones, centrico, desayuno espectacular, ... nada,
Por lo que pagué (obviamente el precio puede variar), fue estupendo. Ubicación perfecta, justo en la explanada Habitación reformada (simple, cómoda, pero reformada) Balcón en la habitación con una vista de la explanada No supuso un gran problema para mi, pero no hay servicio diario de limpieza. Debes quedarte una semana para tenerlo gratis
Central location, quiet inside, nice balcony, near lots of facilities.
Close to our venue. Being charged $100 from our bank account but not being told this was going to happen. We just thought we were having a credit card imprint taken.
my partner and myself liked the closeness to the shopping precint the staff was very friendly.
Nice sized comfortable rooms. Friendly, helpful staff. Great location. There was a little mold/mildew on the shower curtain, possibly due to the hot/humid climate but the hotel should change those more often. Wifi is good quality but relatively expensive at $25/day. The front desk hours are only 8am - 6pm so that's a consideration as well.
Efficiency - from the managers to the housekeeping staff. Provision of 2 TV sets is a great idea. The beds provided were rather worn out. They tend to sink in the middle, can be quite uncomfortable due to the lack of support
helpful staff Apartment cleanliness. Need to pay attention
Very central location, free parking, friendly staff with tour booking facilities
Spacious, self catering apartment accommodation. Centrally located in town and close to restaurants and sea front. Good value for money.
Very helpful and friendly staff, beautiful, spacious, quiet apartments in the centre of town, with everything you need including a washer/dryer - very handy when travelling! Would highly recommend to everyone.
everything...hot air ballooning at sunrise, whitewater rafting in the afternoon...bunjy jumping and snorkeling the reef...fun filled action packed trip. It was great ant the staff was extremely awesome!!!
The staff were amazing! Willing to help arrange tours and answer any questions about the city.
Self contained, central location
The reception staff were very friendly and helpful, and the hotel is very convenient to a local supermarket, shopping, restaurants and proximity to the waterfront esplanade. Night-time noise from nearby clubs and bars, even from a quieter room at the back of the hotel.
Room size and facilities in the apartment. The location is excellent with respect to Cairns city center. The staff were friendly and helpful.
Close to everything, clean, well appointed, nice helpful staff, and good value. A mixup with our bill upon leaving. We were charge for a cruise we had already paid for. We should have been reimbursed the full amount!
Location - Lock up undercover parking - rooms good layout - not rundown - friendly service even we stood just one night, but it wont be our last one. .
excellent location in the centre of town. helpful staff. Nice little pool which was never busy.
The rooms are comfortable and very well equipped. The location is excellent.
Friendly staff, clean and tidy, centrally located to shopping and restaurants, in hotel booking for excursions
The hotel was clean comfortable and in a good location the staff were helpful and friendly we enjoyed it. the room smelled a bit fusty when we first got there but cleared after a couple of days
Il Palazzo is very well located in Cairns, close to restaurants, shopping and the Esplanade. It is quite despite its central location, clean and well appointed.
Good location.. Great staff. Very tranquil room in the middle of the town . Spavious.clean Nothing to sais
The television and the channels available. The showers were very good and the location of the hotel was handy for what we needed to do. The staff on the reception desk were not very good.They didnt know where Barlow Park was they didnt know the hours of the chinese restaurant and neither did they bother to find out. They seemed very inexperienced for such a big hotel.
I had 2 people coming to town , I asked for a two bedroom room and got a single bedroom with 2 beds , which meant the aoth rep had to also book a room - great for rydes -bad for me, had a been told that there was no double rooms I would have made other arrangments. The unfornate thing is the eccess has to come out of my wages...... Re" above...i was in town to present products to the group at rydes which your food and bev national manager had asked us to do , and the f&b manager in this hotel couldnt even reply to my call for an appointment and I was staying there......the room was very comforable
Beds v comfortable. Parking was free. There was mould on the lamps and the bathroom floor was a bit dirty. Was really disappointed that Foxsport 3 was advertised in the in room info but was not available.
The room and the beds are quite big and comfortable. Meanwhile, the staff is quite helpful too. Hotel is located at the central of the city. Easy to get there. I think the cleanliness of the bathroom room is not good enough because it looks a bit dark and not well decorated. Meanwhile, there is a strong bad smell of my room and I think this is caused by the high hu midity and the wet carpet tiles on the floor. The homogeneous tiles outside the bathroom and the carpet tiles are always get water out during my stayed. Therefore, very bad smell occupied at all time and it made me not to sleep and live well.
central location, friendly staff smelly aircon; swimming pool could not be used because of renovations, which we only discovered once we arrived
The staff were so pleasant and willing to offer places to visit.
Nothing On arrival the hotel staff were very unhelpful and on arriving in our room we found it to be filthy with hairs around the room, cobwebs, dust, dirty windows, blood stained curtains and lip stick on the mirror. We requested to be moved and our next room was much the same. This hotel does not deserve the rating it has and we were very disappointed!
They put two single beds together as a queen size bed and I paid for a deluxe room. Was not happy at all!
None...expencive,no good service I want to stay a hotel.But I feel as backpacker.
Está bien ubicado para movilizarse hacia las playas, es demasiado grande con muchas habitaciones por planta y sólo tiene un ascensor. Las habitaciones son amplias.
La buena ubicación y el servicio del personal, solo estuve dos dias y no utilice el restaurante. El desayuno estuvo bien, aunque prefiero el cafe filtrado y no en polvos El ruido excesivo de los aparatos de aire acondiciando
La terraza del desayuno es espectacular, la localizacion es muy buena y los recepcionistas son muy amables. Poca variedad en el desayuno.
Buena ralción calidad precio. Muy céntrico. El desayuno era poco variado.
Muy Comodo,buen desayuno