Jazmyn, la conserge, es una señorita cálida, amable y servicial
Ubicación!! El cuarto de baño necesita una reforma/mantenimiento, había un atasco. Tomó un par de minutos para que el agua desaguara
Buena ubicación, especialmente los puentes que conectan los 3 hoteles con Leachtree Center. Personal muy atento y buena seguridad y habitaciones de buen tamaño.
La vista era preciosa. El personal era servicial y amable.
Fácil de encontrar, el personal amable, habitaciones limpias, me alojaría de nuevo.
Fuimos allí para un concierto. Se puede ir andando al Georgia Dome. Aparcamos el coche y caminamos a los restaurantes y bares.
Un montón y un montón de construcción interior
Personal amable. La temperatura en la habitación era difícil de controlar. También el aire acondicionado hacía un sonido muy molesto toda la noche.
El servicio era excelente. El hotel era razonable mayormente Algunos precios de la comida eran algo altos. La bañera no la limpiaban muy bien
El personal era muy servicial y amable. La falta de toallas adicionales
El gimnasio era bonito y limpio.
Me encanta la zona de la piscina y el personal era muy amable. La habitación no estaba limpia y las camas eran viejas, gastadas y chirriantes.
Me encantó la sesión de J Jazzy en el salón del club! Era increíble! Bonito espíritu! Servicio de atención al cliente superior! Me encantó el jardín y la piscina cubierta! Desearía que hubiera una sauna.
Alarma de incendios sonando toda la noche en la habitación de al lado
El hotel era precioso, muy limpio, la piscina era genial y el personal era muy amable La puerta del baño no cerraba y la insonorización de las habitaciones era horrible
En general el servicio es muy bueno, no pude disfrutarlo mucho por la cantidad de trabajo que tuve, pero es muy cómodo Me dieron una habitación muy lejana, de verdad era necesario caminar mucho para llegar desde el elevador
Personal amable Habitaciones limpias
Computer downtime meant manual check-in system with pen and paper. They had all hands on deck and handed out vouchers to guests in long line, served drinks (alcoholic included) at no charge, and walked you to your room. Overnight parking was very pricey (I think $35/day).
Location and the people are awesome. Small room. Didn't have a King that I requested. Got 2 doubles. Typical over - expensive food and beverage that you have to stand in massive lines for.
I like the fact that is in the city ,and I didn't had to rent a car everything is just there great location. But the room that I got its wasn't clean everything just was dasty the sheet was very dirty I don't think that hotel with high quality like the say but honestly it's wasn't athe all I'll give it rate 5 star only because the location was great.
Great staff, great location, great place
We stayed here twice in 1 week and requested a King with View room. The first time we got just that, and the skyline view from the international tower was beautiful! The room was quiet, modern, and the best part was all the electronics plugs offered on the nightstands! Great location to restaurants and the trolley. When we checked in, we were told we were "guests of the day" and were given a voucher for food/drink items at the hotel's market. As we checked out, I happened to speak to a nice gentleman at the front door and mentioned we would be back in a week's time because we were celebrating our anniversary in Aruba. He gave me his card and said he and his staff would ensure that we had a great time when we returned. When we returned, he had upgraded us to a King Suite on the 17th floor with a corner view and 3 balconies! It was the most amazing room I have ever stayed in at a hotel. THANK YOU!!! We also had a nice "snack" in the bar and I had am amazing kale salad. We are now huge fans and will be staying at this hotel whenever we can in the future. Our King Suite Corner View room could have been vacuumed better. It was apparent that housekeeping does not use a crevice tool at the edges of the carpet, for they were very dusty and dirty throughout the unit. Same with the window tracks, but this is pretty minor. Otherwise the room was AMAZING!
Comfortable bed , I was upgraded to a king and also put up on a higher floor by request. The view from the tower is no view at all just down town traffic and noise. Also the walls are thin, I could here others toilet flush and door closings.
Great meeting hotel, with the best and friendliest staff anywhere. Really good lunch options are in the contacted food court.
Excellent front desk and bell staff. Plenty of rooms for early check-in. Room balcony doors actually open so you can get a breeze and see the city. Excellent location for getting all around the city. The interactive TV menu is cumbersome, the mouse on the remote is crap and takes like a million spins to get anything done. Its just not very usable sometimes.
The staff was very friendly and accommodating. Very polite. Even the cleaning crew when you meet them in the hall they all said good morning have a great day. I forgot to leave my keys in my car one night when we got in and they sent a security office named Erin to my room to get my keys and very polite. I told them I was so sorry he said no ma'am it's fine. Very friendly. Nothing.
Very modern and clean! Really enjoyed my stay there! I did not like that the hotel charged me $126.00 to park my vehicle for a 2 night stay. I was not informed of this charge until check out.
initially given poor room. charge for room from Hyatt showed up on my card
Loved the location? Could of been a little cleaner.
Ubicación, lujos, limpio, personal, vista Aparcamiento
que permiten mascotas y son muy amables con ellas que falta otros platos en el menu del restaurante
el confort de sus camas y la vista de la habitacion Que no poseen telefonos publicos
Habitación muy bonita con una vista increíble del Centro
Me encantó que fueran tan complacientes y acogedores con las mascotas El coste de la habitación según el tamaño. Esperaba algo mucho más grande por el costo de la habitación.
Un gran hotel en el centro de la ciudad. Muy limpio, cómodo y agradable. Gran vista de la ciudad desde nuestra habitación en la planta 50. El garaje estaba lleno, ya que era de pago, lo que significaba que teníamos que ir en coche y encontrar un garaje que terminó siendo de 32 dólares por noche. No estoy seguro de si el aparcamiento era gratuito de lo contrario hubiera sido bueno, pero eso fue una gran decepción.
El Hotel, aunque sea un Ritz Carlton, posee un ambiente lujoso, las habitaciones son excepcionales en cuanto a función y estilo. Todo el personal con el que me relacioné fue cálido y amable No hubo nada que no me gustara
Todo en el menú del servicio de habitación era excelente.
This was the worse hotel experience of my life!!! They had overbooked the hotel by a large number of guest and had to make arrangments for us at another hotel. The hotel was not in the location we wanted and they did not call and let us know ahead of time of the change so that we could arrive earlier instead of having to go half way across town to stay. The ast. Manager on duty was not appologetic and did not seem to care. I took it as this was a normal occurance by the way they acted.
The bed and the pillows There is no electrical adapter
My girlfriend and I spent a weekend in the city and we couldn't have asked for a better place to stay. The room was perfect for our needs, it was clean and everything was as we expected. It was convenient to several restaurants and shopping. would definitely consider straying here again. Parking is probably my biggest issue, it's a little too expensive and wish it could be complimentary to guests.
Almost everything was perfect except the size of the room for a family of 4. The food arrived to the room not hot but a little cold from room service. Room size was small for a family of four. Beware if your flight arrives early check-in time is at 3pm!!!
The Bed was so comfortable!!!
Lobby and surrounding areas were beautiful. Close to the places we wanted to go. Room was very small for the money even though I got a deal. Beds were really small. We have never stayed in a room with 2 beds that were not queen beds
Very friendly staff! Excellent Nothing
The decor was just amazing and really enjoyed my stay. Simple words - pure luxury in everything. Impressed! :) It's no doubt is expensive to stay and valet parking kind of slow.
Staff was incredibly nice No outdoor pool (which every nice hotel in Atlanta has) and no movies or decent tv stations in room?!? We checked into hotel for a 'staycation' and wanted to sit by a pool during the day and get room service/watch movies at night and couldn't do either!!! Total disappointment and WAY too much money to not have basics like that. We ended up wandering through the mall because we had literally nothing to do there... huge waste of money.
Loved the valet, design, location and overall customer service of team. Indoor pool was nice but more sun exposure/outdoor pool or larger deck would be great.
The staff was phenominal. They were professional and courteous the entire time. THe room was nice and very clean. Considering how much the room cost, i expected a little bit more, but it seems like you have to be very careful on what you do or else you will incur extra fees. To start off, parking was an extra fee. When we checked in we were told that internet and use of the spa area was complimentary. When i tried to login to the internet, I was given the option to pay for a day of use or a couple of hours. When my wife went to the spa area and asked if she would be able to use the facilities for free she was told no and given a price guide. Now i didnt expect free services, but i did expect that when i am told the spa is complimentary i assume it meant free use of pool, steam rooms, hot tubs, etc. Don't get me wrong. I came to this hotel just knowing it was expensive, but the rooms value alone just did not meet the cost . After a stay here, I would like to explore a lower tier of hotel within the city. I truly think i could get the same value for a much lower cost
I had the pleasure of being one of the first guests who checked in to the new St. Regis Atlanta which opened on April 14th. I arrived to the hotel shortly after their ribbon cutting, and the hotel felt very alive. judging from the first moment I walked in to the hotel, I felt like they have been open for over 5 years, and that nothing seemed to be worng. I had the most warm and welcoming arrival - the doorman was very pleasent and asked for my name, he quickly assisted me with my bags and escorted me to the front desk. They knew my name as soon as I arrived, and checked me in (and gave me a nice upgrade as I am a Platinum member) to a nice suite. I was escorted by the front desk person to the floor, and met my butler (yes, I had a personal butler). She was very nice and escorted me to my room. she explained about all the services they provide and offered to unpack me and provided me with a great explanation about the room (they have a cool TV in the bathroom miror). The gym is overloo...
The hotel itself is beautiful: cold but tastefully decorated. We waited 45 minutes for our room keys. During this time we toured the spa and the pool deck. Upon check-in we alerted the staff that we were hungry; no one made mention of the fact that Paces 88 closed at 3 pm and didn't reopen until dinner. The butler assigned to us was anything but helpful. Went to see the concierge. The chef concierge Jeff suggested we walk across the street to Whole Foods for a lunch buffet. Not quite what we had intended; a recommendation of The Capital Grille would have been more appropriate. Room service it would be. When we got back to the room there was no dining menu. A call to the ''butler'' yielded a 20 minute wait while she fidgeted with her computer so she could view the menu. She read one-word descriptions and asked what we'd like. I asked for a print out of the menu. That took 20 minutes to deliver. We walked to Brio, the highlight of our visit. I scheduled a 90 minute facial to help mys...
Guest room Lobby Hotel Exterior I had the pleasure of being one of the first guests who checked in to the new St. Regis Atlanta which opened on April 14th. I arrived to the hotel shortly after their ribbon cutting, and the hotel felt very alive. judging from the first moment I walked in to the hotel, I felt like they have been open for over 5 years, and that nothing seemed to be worng. I had the most warm and welcoming arrival - the doorman was very pleasent and asked for my name, he quickly assisted me with my bags and escorted me to the front desk. They knew my name as soon as I arrived, and checked me in (and gave me a nice upgrade as I am a Platinum member) to a nice suite. I was escorted by the front desk person to the floor, and met my butler (yes, I had a personal butler). She was very nice and escorted me to my room. she explained about all the services they provide and offered to unpack me and provided me with a great explanation about the room (they have a cool TV in ...
This hotel was superb! The rroms were well appointed, spacious, the bed was like sleeping on a hundred soft pillows. The bathroom had a deep soaking tub and a TV hidden behind the mirror over the sink, behind 2-way glass! If you need a ride to nearby shopping, you get ferried in the hotel car which is a Bentley! Food was great, service was flawless. Would stay again without hesitation.
Rooms were clean Stayed 2 nights, including new years eve + day Nearby rooms blasting music early in the morning, front desk powerless to do anything about it. Unfriendly staff. When I asked from desk attendant for a bottle of water, she snidely responded "absolutely" " That will be $2" (with evil grin to go with it) Shortage of parking spaces.
The staff was excellent. I took the wrong Marta train back from Midtown concert. It was past the hotel pick up time. However the staff still came to pick me up after hours. Most excellent service. Nothing
The hotel is conveniently located off a major highway and close to a grocery store. It's priced reasonably. Room was very dated; carpet felt dingy, bathroom was not very clean, we found a dead bug in one of the "clean" drinking glasses. Ceiling in bathroom had clear evidence of water leaks. Toilet flushed sluggishly and took forever to refill. We called the front desk with a question soon after checking in, and they never got back to us, nor did they pick up the phone. When we went downstairs in person, they didn't apologize, and just said that they were busy, although the front desk employee had been clearly just shooting the breeze with the bell captain.
Ruth @ front desk. Janet @ bar
My kids told me after we left the indoor pool thay this was the best day of thier life!
Great experience! Fast check-in and friendly staff. The rooms were nice and clean. You can tell the place has been recently renovated and it looks every modern and chic.
Needed a good business hotel for a late arrival and early out to north Atlanta. This fit the bill/budget and was close to the account. I will stay here again.
Clean and quiet.
El personal era amable
éL piedmont park en las cercanias Si: que me hicieron dos cobros de mas por él mismo monto de las (2) noches que estuve álli formandoseme de esa forma un lio con mi disponible en mi tarjeta visa yco él banco emisor. horroroso.
Good staff, valet was very prompt, rooms were comfortable and very clean. Would probably stay again if I had some kind of coupon but coupled with the valet charge, it was too expensive for me. I can't stand places that charge $200/night and don't give you free wi-fi in the room. Also, the $32/day valet (while we knew about it in advance) still stung... there was pretty much no other option around though.
Great quality especially for price. Walls are super thin
The extra charges for internet and the mandatory valet parking was a bit much.
We liked the lounge & the room. It was a great atmosphere. There should be drinks in the rooms.
Really nice hotel. Would visit a again. Parking is expensive but probably the norm for downtown.
Staff were very accommodating. Parking fees are greatly overpriced. Price of parking should have been included in price of room. A/C did not operate properly during visit. Staff offered room change or box fan. While this was a nice gesture, QC (Quality Control) was not performed to insure all functions and features of the room were properly operating prior to the arrival of guests. In the future, this function and quality check should be performed before the checkin of guests.
The staff were very kind. the room very clean.
Staff was rude.
Having to pay 32 dollars a night for parking.
Muy atento el personal a pesar de la dificultad de la lengua Que nadie habla español
La comodidad por la cercania al aeropuerto,
buena atencion y solventa lo del lenguaje debe ser mucho mas familiar