Opiniones de los huéspedes
Valoración general
7,3
Bueno
Basado en 6.407 opiniones
General
5,1
Limpieza
6,4
Comodidad
5,9
Recogida/entrega
5,0
Valor por tu dinero
5,1
Opiniones recientes
- Todas las opiniones
- Positivas
- Neutrales
- Negativas
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2,0
Desventajas: There were hidden fees involved with this rental that were not listed when I made the reservation. I used a credit card that included rental insurance, but when I went to pick up the rental was told I had to use their expensive insurance.
opinión proveniente de
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2,0
Ventajas: no
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7,6
Desventajas: The staff could be more friendly. I had to insist to get a doc confirming the car return without damage.
opinión proveniente de
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4,0
Ventajas: Drop off was super easy, but pick up took a hour and I did not wait in a line.
Desventajas: The terms of agreement for Dollar (Germany) mandate that you purchase their insurance - if you used a credit card for your rental. The insurance is an “option” that must be added at the counter and as it is an “option” is is not included in any quote. It doesn’t matter what other insurance you have
opinión proveniente de
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2,0
Desventajas: We couldn’t pick our car up st time I had requested. The staff at this airport location is HORRIBLE! Attitude manners everything horrible. We didn’t rent the car and went to another carrier
opinión proveniente de
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2,0
Too Many Hidden Costs
Desventajas: Once we got to the location there were an abundance of extra costs not priced into the rental upfront. This doubled the cost of our rental price. RECOMMENDATION: don't book rental cars through KAYAK!!!
opinión proveniente de
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5,2
Wrong Vehicle
Ventajas: The pick-up and drop-off was seamless.
Desventajas: We ordered an "Opel Vivaro or similar" 7 passenger 3 bag minivan but received a Ford Smax which is classified as a 7 passenger 1 bag. MUCH SMALLER! As a result, we had to get a second vehicle.
opinión proveniente de
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4,8
Germany rental for two weeks
Ventajas: Car was a Hertz, new Renault
Desventajas: The very small print that the guy at the counter put in front of my, saing that I need to take full CDW despite my Wolrd Elite Master card. That was a pain to start our vacation with, since I spent 3 hours to argue and in the end I had to call several times in Canada to have the bank transfer me to the insurance company to have a letter specifically stating that the credit card in hand is covering me and not someone else with the CDW. Third world experience in Germany, I would not expect that, but Hertz seemed to want badly every one of my dollars. Will no longer rent with Dollar/Hertz and will say around me the story so people are aware.
opinión proveniente de
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2,0
Robbed
Desventajas: Was told online would be around 130 euros the insurance offered on the website was also invalid. The lady at hertz said I had to pay 450 euros including deposit, I asked her to confirm that price 3 times. I then got a receipt for 734 euros which was all of my money. I therefore asked to be refunded (Friday morning) and am still waiting for my money. Am stuck in Germany with no money and no transport very disappointed and won’t be returning to hertz again. Cheers, Sam shaw
opinión proveniente de
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9,2
Beware of what type of insurance you get when renting through KAYAK!
Ventajas: Pick-up in Frankfurt was good although the location was a little remote. The car was great and we got a good value for the rental price. But, please see my notes on the return and the insurance issue!.
Desventajas: The drop-off experience in Berlin was very unprofessional and tedious. The employee was matter-of-fact and unhelpful with the issue of wear-and-tear scratches on the car. Basically, the attitude was "It's your fault. You didn't take our insurance. We're going to charge you. Now, go away!" They charged my card an extra 749 Euro for three scratches!! Stay away from Hertz and Dollar in Germany!!
opinión proveniente de
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7,6
Overall recommendable, despite unnecessary, easy to correct issues
Ventajas: * Location just steps from S-Bahn station * Easy drop-off - even after hours * Rental less expensive than with airport pickup * FRA airport is a mess to navigate by car - much easier using S-Bahn
Desventajas: * no dollar logo on building, nor house-number -> hard to find (Dollar and Thrifty are now Hertz; look or that logo that is easy to see) * Long wait at pickup - office staff appeared overwhelmed and frustrated with their job * Required written confirmation from credit-card's insurance - not mentioned when booking, but confronted with requirement at pickup! * Got larger (i.e. less fuel-efficient) car than booked - with 6$/gallon that matters even more
opinión proveniente de
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6,8
Reservation means nothing
Ventajas: That we finally received a car.
Desventajas: I made a reservation weeks in advanced yet the day of, there weren't any cars available due to events in the city. I'm sure the cars got rented out at a higher rate to walk in customers that did have a reservation. We had to wait at the airport for 3.5 hours after 2 long flights. And we weren't the only ones. A lot of people were in the same boat as us. If I ever use hertz/dollar again I won't bother making a reservation as it means nothing, apparently. Also, our final bill was more than quoted and we were not notified of the early closing time at the drop off location. Although, this is not surprising as the agents at the pickup location could barely do their jobs due to so many upset customers, waiting.
opinión proveniente de
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7,6
Desventajas: The staff could be more friendly. I had to insist to get a doc confirming the car return without damage.
opinión proveniente de
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7,6
Overall recommendable, despite unnecessary, easy to correct issues
Ventajas: * Location just steps from S-Bahn station * Easy drop-off - even after hours * Rental less expensive than with airport pickup * FRA airport is a mess to navigate by car - much easier using S-Bahn
Desventajas: * no dollar logo on building, nor house-number -> hard to find (Dollar and Thrifty are now Hertz; look or that logo that is easy to see) * Long wait at pickup - office staff appeared overwhelmed and frustrated with their job * Required written confirmation from credit-card's insurance - not mentioned when booking, but confronted with requirement at pickup! * Got larger (i.e. less fuel-efficient) car than booked - with 6$/gallon that matters even more
opinión proveniente de
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6,8
Reservation means nothing
Ventajas: That we finally received a car.
Desventajas: I made a reservation weeks in advanced yet the day of, there weren't any cars available due to events in the city. I'm sure the cars got rented out at a higher rate to walk in customers that did have a reservation. We had to wait at the airport for 3.5 hours after 2 long flights. And we weren't the only ones. A lot of people were in the same boat as us. If I ever use hertz/dollar again I won't bother making a reservation as it means nothing, apparently. Also, our final bill was more than quoted and we were not notified of the early closing time at the drop off location. Although, this is not surprising as the agents at the pickup location could barely do their jobs due to so many upset customers, waiting.
opinión proveniente de
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2,0
Desventajas: There were hidden fees involved with this rental that were not listed when I made the reservation. I used a credit card that included rental insurance, but when I went to pick up the rental was told I had to use their expensive insurance.
opinión proveniente de
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2,0
Ventajas: no
opinión proveniente de
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4,0
Ventajas: Drop off was super easy, but pick up took a hour and I did not wait in a line.
Desventajas: The terms of agreement for Dollar (Germany) mandate that you purchase their insurance - if you used a credit card for your rental. The insurance is an “option” that must be added at the counter and as it is an “option” is is not included in any quote. It doesn’t matter what other insurance you have
opinión proveniente de
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2,0
Desventajas: We couldn’t pick our car up st time I had requested. The staff at this airport location is HORRIBLE! Attitude manners everything horrible. We didn’t rent the car and went to another carrier
opinión proveniente de
-
2,0
Too Many Hidden Costs
Desventajas: Once we got to the location there were an abundance of extra costs not priced into the rental upfront. This doubled the cost of our rental price. RECOMMENDATION: don't book rental cars through KAYAK!!!
opinión proveniente de
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5,2
Wrong Vehicle
Ventajas: The pick-up and drop-off was seamless.
Desventajas: We ordered an "Opel Vivaro or similar" 7 passenger 3 bag minivan but received a Ford Smax which is classified as a 7 passenger 1 bag. MUCH SMALLER! As a result, we had to get a second vehicle.
opinión proveniente de
-
4,8
Germany rental for two weeks
Ventajas: Car was a Hertz, new Renault
Desventajas: The very small print that the guy at the counter put in front of my, saing that I need to take full CDW despite my Wolrd Elite Master card. That was a pain to start our vacation with, since I spent 3 hours to argue and in the end I had to call several times in Canada to have the bank transfer me to the insurance company to have a letter specifically stating that the credit card in hand is covering me and not someone else with the CDW. Third world experience in Germany, I would not expect that, but Hertz seemed to want badly every one of my dollars. Will no longer rent with Dollar/Hertz and will say around me the story so people are aware.
opinión proveniente de
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2,0
Robbed
Desventajas: Was told online would be around 130 euros the insurance offered on the website was also invalid. The lady at hertz said I had to pay 450 euros including deposit, I asked her to confirm that price 3 times. I then got a receipt for 734 euros which was all of my money. I therefore asked to be refunded (Friday morning) and am still waiting for my money. Am stuck in Germany with no money and no transport very disappointed and won’t be returning to hertz again. Cheers, Sam shaw
opinión proveniente de
¿Dónde encuentro autos de alquiler de Dollar en Fráncfort?
Rhein-main A/p,terminal T1/t2, Alquiler de autos en Dollar
Dirección
Rhein-main A/p,terminal T1/t2Teléfono
+49 69 6959 3244Consejos para alquilar un auto con Dollar en Fráncfort
- En promedio, los autos de alquiler de tipo Económico de Dollar en Fráncfort son alrededor de un 59% más baratos que otro tipo de autos.
Preguntas frecuentes sobre alquiler de autos con Dollar en Fráncfort
¿Cuál es el auto de alquiler más popular en Dollar en Fráncfort?
El tipo de auto más reservado desde Dollar en Fráncfort es Mini (Volkswagen Sharan o similar)
¿Cuántos puntos de alquiler de Dollar hay en Fráncfort?
Dollar tiene 4 puntos de alquiler en Fráncfort. Echa un vistazo a nuestro mapa de puntos de alquiler de Dollar y encuentra los mejores autos de alquiler cerca de ti.
¿Hay una oficina de Dollar en el aeropuerto Aeropuerto Fráncfort del Meno (FRA)?
Sí
¿Dollar ofrece traslados o servicios de recogida desde Aeropuerto Fráncfort del Meno (FRA)?
Sí