Krystal Grand Punta Cancun

Mehh - I would not stay here again

The resort was very average. The location was amazing. It is on a clean part of the beach. They provide cabanas on the beach. And when you leave the resort you are a very quick walk to all the bars and restaurants.

We traveled with a wedding party and were able to see the resort where our friends stayed. Although this resort was average in appearance, it was WAY over priced (compared to where our friends stayed and what they paid). The all inclusive is NOT included if you book through a third party (kayak, orbitz, expedia). When we got to the hotel is was $240 additional per person even though the hotel is advertised as an all inclusive on Kayak. Our view was of the loud banging construction that woke us up at 5am each day. When I called to see if we could move rooms, I was told we could get some ear plugs. The construction was loud and early! There is no hot tub at all. The resort is very small. Also, the house keeping staff skipped our room one day, on another day they charged us $100 for spilling a cocktail on the comforter.

Rooms are very tiny, sink was clogged, view is not that good, they charge for everything.

Por favor, escribe al menos 15 palabras

El servicio de internet esta fatal deberian. No hacerlo pagar o incluir.

Me robaron un par de lentes Ray Ban y no se hicieron cargo del valor real de los lentes, me hicieron una atencion de media cena por un credito que tenia a favor de 40 dolares (pagaron la tercera parte de los anteojos) solo 40 y perdimos una mañana explicando donde estaban los lentes, llenamos una seria de formas y perdimos medio dia de descanso aun cuando fueron muy amables priorizaron tenerle fe al ladron que a nuestra palabra (no reclamamos el pago de los lentes),

La falta de respuesta a esta contingencia, deberian haber ido a comprar unos lentes similares y hechar al que limpia. No hay baños cerca de la piscina que es pequeña para el hotel y los noños no van nunca al baño, te bañas en pis.

The facility was excellent and the location and amenities were first rate. This is an older hotel that has been completely remodeled and unfortunately the staff and pricing have not been. See below.

I booked a Regency Club level room expecting something for my money. I got nothing. Everything at the hotel is charged for and I felt like an Economy class passenger paying luxury, first class prices. I was charged for everything from Internet to towels at the pool. This was a horrible, second class service from a first class (supposedly) hotel. I will never again stay at any Hyatt and I am a very, very frequent flyer and traveler.

The location is very good.near to the center,restaurants,discos.also the ocean view rooms worth to be reserved only for the excelent view that u can have.the beacj is nice,clear water,and quiet.nice pool and poolrestaurant also.

Very ineficient stuff to the front desk,i had to change 3 times the room till I had to pay extra for a ocean view room cause the most of the standard rooms are on the front of the hotel and they are very noisy(to close to the air conditioning big,big machine).to much umidity and shits smell