Grand Oasis Cancún

Grand Oasis Cancún

7,3
Bueno

Basado en 7.567 comentarios
 
Blvd. Kukulcan, Km. 16.5, 77500 Cancún, Quintana Roo, México
  +52 998 881 7000
Grand Oasis Cancún - Cancún, Quintana Roo, México
Check-in
Check-out
Comparar KAYAK con |
HomeAway $ 1078
VRBO $ 2740
VacationRentals.com $ 2749
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por noche
VRBO
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VacationRentals.com
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Habitaciones

Check-in
Check-out

Habitaciones clásicas

$ 6150+

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Tipo de cama
Proveedor
Precio base por noche
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Sin datos
$ 6150 por noche

Habitaciones superiores

$ 5395+

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Tipo de cama
Proveedor
Precio base por noche
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Sin datos
$ 10893 por noche
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Sin datos
$ 5395 por noche
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Sin datos
$ 5531 por noche

Habitaciones estándar

$ 5433+

Photo
Tipo de cama
Proveedor
Precio base por noche
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Sin datos
$ 13613 por noche
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Sin datos
$ 5433 por noche
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Sin datos
$ 6197 por noche
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Sin datos
$ 7326 por noche
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Sin datos
$ 7354 por noche

Habitaciones dobles

$ 5929+

Photo
Tipo de cama
Proveedor
Precio base por noche
IMAGE
Sin datos
$ 5929 por noche
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Sin datos
$ 6882 por noche
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Sin datos
$ 7563 por noche
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Sin datos
$ 7715 por noche
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Sin datos
$ 7771 por noche
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Sin datos
$ 8699 por noche
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Sin datos
$ 9339 por noche

Opiniones

valoración de viajeros

84
109
69
36
0

época del año

Tipo de viajero

Ver opiniones que mencionan

+
  • aceptable
    jun. 2018
    5,4

    Opinion

    La comida es muy buena.

    Me hicieron esperar 2 horas para hacer check in, los restaurantes no siempre están disponibles, hay que esperar más de 30 minutos para entrar, y al momento de hacer checkout me querían cobran de mas!

  • bueno
    feb. 2018
    7,7

    Fiesta

    Todo el día de fiesta

    Servicio a la habitación

  • aceptable
    ago. 2016
    6,0

    Not everything is included, some things are not available when requested included similar meals. There are some staff not to friendly, others are better.

  • mediocre
    jul. 2016
    3,4

    Unsatisfied

    The only thing i liked aboud grand oasis was the beach view and the huge pool inside oasis.

    I didnt like the poor customer service the cleanliness was poor also i was out of water in the whole facility for about 8 hours and it was very bad. Overall i wouldnt go back again to this resort

  • malo
    jun. 2016
    2,0

    A/C did not work. Horrible service. Stay sway.

    The air conditioning does not work, the service was extremely poor and slow, they try to lie to you and tell you that they don't have any other accommodations and they're coming to help you but they never do.

  • aceptable
    abr. 2016
    4,8

    Meah!

    The food variety was decent. Not enough meat! The Bar always open was nice, the location, pool & beach are good.

    The staff is slow at resolving things. Took forever to check in, there is a language barrier because not everyone speaks good English. The rooms are in desperate need of updating. No luxury here.

  • malo
    jul. 2015
    2,0

    El peor hotel en el que he estado

    Me quedé con una opción de hotel decepcionante. Siento que perdí mi dinero.

    Tuve que esperar 5 veces en línea para entrar, el aire acondicionado no funcionaba y hacía mucho calor. Nos dijeron que habían reservado más habitaciones de las que tenían y no tenían una para nosotros, luego encontraron una habitación como por arte de magia. Estaba sucia y la nevera estuvo vacía durante días.

  • mediocre
    mar. 2015
    3,7

    Spring break disaster

    liked the beach front and view from room and live shows in pyramid

    was booked for all inclusive package through kayak to have access to full hotel amenities including a double bed room within the pyramid. When arrived was informed by reception that we did not have full access to all hotels all inclusive package/bracelets as hotel changed policy a month after booking. We were given a king bed instead of a double as booked in another part of the hotel, which was not in the main pyramid which was called grad oasis when we booked. It was now called the pyramid which was the full access location and more exclusive to guest. Hotel gave us an upgrade of bracelet for food only but did not accommodate the room and said there was no guarantee for double beds as part of our reservation. ??? They offered to put us in another of there hotel chains which is not what we wanted as we booked the grand oasis, now known as the pyramid. Reception was not very accommodating. When calling for guest services no one answered calls. The hotel room was not picked up by housekeeping on one of the nights of our stay or linens changed as requested. The bed was stripped of original linens, including a pillow case and was just left with the bottom bed cover and a blanket the was in the closet. Pools where a mess with spring breakers, there was broken glass near our room and blood on a wall and no one had come to clean it all day until I called several times to report it and some one finally came out to clean the glass but blood was still noticeable on the wall. Too many drunk out of control people out for spring break. Nudity, people having sex in public and life behavior on hotel beds , chair throwing and complete disruption to other hotel guest there to enjoy a relaxing stay at hotel. There were families with small children there that could not used the full access to pools and facilities due to all the mess and drunken disruption by party goers. This was my third stay at this hotel and the worst experience I've ever had while on vacation. It had been fully all inclusive before and quite comfortable and lovely. I went with a friend who had never been to cancun and I highly recommended this hotel for her first time there. If I had know it would be like this this time of year or in general not being kept up by staff or under control by personal, I would never had booked. The only positive thing I will say is that the hotels spa service and staff where incredible, polite, accommodating and professional. 5 stars to them but overall going from 4-5 star previous experiences at this hotel, I will not recommend this hotel to anyone any more and will not return.

  • bueno
    nov. 2014
    6,5

    El proceso de registro fue horrible Agencia de viajes no envió información sobre los huéspedes del resort Tardaron 3 horas para registrarse

  • aceptable
    feb. 2014
    5,3

    Not much... 5th time in Cancun and other than the beach this place doesn't have much to offer. Rooms are OK... sink leaked, shower didn't function properly, food was way less than expected, bar service was almost nonexistent. No name brand liquor as they promise ... hell, not even Bacardi in most bars.

    The food, the service, the liquor selection, the inconsistencies of the whole outfit. Almost 3 hours to get a meal at 2 seperate sit down restaurants. Long lines at the buffets and a poor selection of foods. I am pretty easy to please... but this place is literally the Motel 6 of Cancun. Some great people working. I do not wish to disparage them, but there is a massive resort wide lack of training and organization. Definitely wouldn't recommend going here.

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Acerca del hotel

Detalles

En la playa, este complejo turístico de Cancún se encuentra a menos de 2 kilómetros de Museo Maya de Cancún y Playa Delfines. Ruinas El Rey y Plaza la Isla también están a menos de 5 kilómetros.

Expedia

Más

Servicios

Estacionamiento
Traslado al aeropuerto
Wifi gratis
Piscina
Admite mascotas
Spa

7,3 Bueno

Basado en 7.567 comentarios

7,5

Ubicación

5,7

Desayuno

3,6

Limpieza

3,5

Comodidad

Información útil

  • Ambiente agradable

Check-in

15:00

Check-out

12:00

Cancelación/prepago

Las políticas pueden variar según el tipo de habitación y proveedor.

Servicios

Gimnasio
Cajero automático/banco
Centro de negocios
Alquiler de autos
Internet
Wifi
Servicio de conserjería
Tienda de regalos
Servicios de lavandería/tintorería
Instalaciones para reuniones
Servicio de habitaciones
Sala de juegos
Spa
Pileta (descubierta)
Restaurante
Bar / sala de estar
Aire acondicionado
Recepción 24 horas
Sala de fiestas
Caja de seguridad
Sauna
Parque infantil
Mesa de billar
Playa privada
Espacio de almacenamiento
Terraza/patio
Ascensor
Masajes
Casino
Golf
Niñeras/servicio para niños (con cargos)
No se permiten mascotas
Estacionamiento (con cargos)
Servicio de Bodas
Tenis exterior
TV por cable o vía satélite
Ropa de cama
Toallas
Secadora de pelo

Ubicación

Sitios de interés populares

  • Museo Maya de Cancun 0,7 km
  • Playa Delfines 1,9 km
  • El Rey Zona Arqueológica 2,1 km
  • Kukulcan Plaza 2,9 km
  • Playa Marlin 3,1 km
  • Acuario Interactivo 3,7 km

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