Management was nice respectful & helpful. Location was good. Having a Refrigerator & microwave was perfect.
My guess is that people only book this place sight unseen and rarely go back...
Customer service was great, very friendly, and curtitious.
Beds and pillows were hard.
I only stayed one night. Great locaton, this hotel is walking distance from Harrah's casino and lots of other stuff. Its certainly not luxury but it was clean with plenty of hot water. and parking was included.