Nos encantó Paradise
Me encantó el agua de la playa de baja corriente La mejora de la suite era increíble El tiempo era perfecto
Habría sido mejor si tuvieran un todo incluido
Cheap Food Service
Great location, Attentive staff and Cold AC.
Cheap 2 star food service. If you don't ask for it you won't get it. This was my fifth visit to the Reef. Every year the overall food service has gotten progressively worse especially in the Italian Restaurant. Four years ago that restaurant had an excellent antipasto salad bar now it has the same salad bar as the main restaurant. The entrees youst to be very good to excellent and the house wine and champagne were surprisingly good, no more. We never went back to that restaurant after the first try, nothing special. The hamburgers at the snack bar are mixed with a filler that does not taste good. I couldn't eat it. The food in the main restaurant varies little from day to day. They use the cheapest meat available but prepare them well and in a tasty manner. Beef is rare but if you ask for it they will get you a steak. Years ago the Italian restaurant was NYC quality, the main restaurant had fresh squeezed orange juice for breakfast, champagne flowed all day, now you have to pay for it after 11 AM and the overall food service was much better. I have to admit I found something I like to eat at every meal and they served steaks after I asked for them. Our bathtub needed replacement, it was cracked on the bottom. Our TV was broken as well.
Peor comida! intoxicación alimentaria comida!!
La única cosa buena era la heladería y su ubicación era increíble tan cerca de la Quinta Avenida. Nos fuimos andando al centro de Playa del Carmen con todas sus tiendas.
La playa está siempre sucia con algas, la comida es horrible, el personal no es atento ni amable. Los baristas son pésimos y las bebidas son lo peor. Si quieres ir y tener diarrea y vómito durante dos días con toda tu familia, ve a este lugar. Éramos nueve en nuestro grupo y ocho nos enfermamos. Y he oído de otros huéspedes que se enfermaron también. El restaurante está al aire libre, es caliente y húmedo y la comida no se mantiene a una buena temperatura, así que cualquier carne o producto lácteo será propenso a descomponerse muy rápidamente. No tienen suficiente hielo y no mantienen los alimentos frescos. Si cocinan judías esta noche para la cena, lo que queda se sirve en el desayuno. Es un asco. Nunca me alojaría en el Reef Playacar de nuevo. Muchos mosquitos. Prepárate para que te piquen todo el rato y enfermarte del estómago. La playa es horrible.
Give your review a headline
Terrible: On the worst Experience EVER, Since we walked in and we checked in they asked for our passports Really!! The we get to the room that smelled HORRIBLE the lights did not work and latch was missing, The Beds where so hard, I think the floor was Better all the servers where so rude. NO ACTIVITY at the pool area the pools where so small plus if you needed to pay extra if you wanted a different beer and then to get a coffee at the lobby was 3 bucks really what part of all inclusive was I missing. I hated this Hotel it was the WORST EVER NEVER AGAIN. We also got food poison, and other people staying here at the REEF also got food poison. The food is not kept at the right temperatures and the service was HORRIBLE you would ask for your Drinks they either took forever or they would not come at all. At the food stations the cooks where always in a BAD MOOD. There beach was super dirty this was the only hotel that did not clean the sea weed. JUST THE WORST HOTEL EVER
My first time in Mexico and at an all inclusive. I really enjoyed the area and the feel of the resort. The separate restaurants had nice dinners and the buffet breakfast lunch and dinner was pretty good. The beach and the pool were very nice and the resort was located close enough to the downtown area that you could walk or take a cab for next to nothing. I would come back and would recommend this place to others.
Our check in had some confusion based in the american websites that we had read and what actually was the case regarding her son and kid staying free. However they were pretty sympathetic and work out a very reasonable deal with her. They have some guys not he beach that r selling excursions and asking for money to hold your place that don't work for the resort and if you didn't know better then you think it's ok. They are a scam and they will take your money and refund you if you decide not to go. Beware or them!!
Beach is impeccable - best beach in playa. Pool area was beautiful. Got a great deal via kayak $125 incl tax per night all inclusive for two. Alcoholic beverages included and paddleboard free for 30 min. Located in gated community so beach was a bit exclusive - no one hassling you/ begging for money.
Menu variety very generic, bad attempt at American dishes. We didn't even understand why. Food quality subpar - fruits weren't sweet, ceviche poorly done. Dinner was OK. Hotel would not allow me (parents staying at hotel) to access property without a playacar membership card (hotel is located on golf course/ in gated community) had the card thanks to my Airbnb host but was not allowed after 6pm to watch sunset with parents to celebrate their anniversary.
Nothing - The place was completely mediocre. The only good thing is that it is a beachfront hotel.
The check in procedure was a nightmare. I flew in from spain and had done the reservation the night before. Upon arrival, they tell me that the reservation is not in the system because the person who takes care of reservations is on a holiday until tuesday! The man tells me that he'll put me in a provisional room. We walk there ( mind you Im carrying my whole kitesurfing equipment with me ) and as the bellman opens the door, we notice the room is occupied. So then we had to go back and I was put in another room for the night and then had to transfer the following day. My check out date was on Friday and I needed an extension until Sunday - I contact the lobby and they tell me they have no availability. While I was booking my room elsewhere I decided to look at their webpage and they did in fact have rooms available. Completely unprofessional people. Yes this is an all inclusive too, but the food is terrible. Breakfast and dinner tastes exactly the same.
En Playa del Carmen, este complejo turístico en primera línea de playa ofrece una buena ubicación cerca de un campo de golf, a menos de 2 kilómetros de Club de golf Playacar, Playa principal de Playa del Carmen y Yucatek Divers. Plaza central y Parroquia de Nuestra Señora del Carmen también están a menos de 3 kilómetros.
Basado en 2.313 comentarios
Las políticas pueden variar según el tipo de habitación y proveedor.