W Miami

They are thieves

Desventajas: Flight left me and I Sent them Proof from American Air Lines Then they promised me to re-booking amount, week left and did not recover the amount Whenever I tried to contact them A person who on the counter Transfer my calls to The Department Competent and No one answers no one call me back again ..... they are thieves

Dirty and bad service

Ventajas: Location and pool.

Desventajas: Dirty pool, dirty spa, dirty room, expensive forn nothing. Even the holiday inn has a slepers and more clean the bathroom and bedroom. The closet was broken, and they gave us a room for special capabilities i dont know why.

Ventajas: Pool,location,bed itself was nice.

Desventajas: Customer service was very bad for a 5 star hotel, mold in hallways of room, dirty stained carpets, every piece of furniture was damaged and just looked bad. If I wanted to stay in a hotel 6 I could have saved 200 dollars.

Ventajas: The hotel and atmosphere were great. The best service were the bell hop and the valet service.

Desventajas: Untrained staff, in particular the service in the restaurant was poor! Front desk gave conflicting information are not clear when asking about restaurants.

Mal servicio y sucio

Ventajas: Ubicación y piscina.

Desventajas: Piscina y spa sucios, habitación sucia, caro sin motivo. Incluso el holiday inn tienen mejores baños y habitaciones. El armario estaba roto, y nos dieron una habitación adaptada para personas con necesidades especiales no sé por qué.