Access to drinks in room was very convienientt
I like the staff they were very helpful and nice the place was clean I also in joy the food
Great service, food was surprisingly delicious and plentiful is an understatement. Several of the reservation only restaurants that I went to were very good as well. Easy to get to, lots of excursions. Very helpful and friendly staff. I would stay again. it's a tough one. I probably would've enjoyed more musical variety but i'm kind of grasping at straws to be honest.
The stay was great! 2nd trip...much nicer than the 1st time will definitely go back...food was ok , good mixture of culture. The ackee and salt fish was superb - tasted home cooked. I was annoyed that the entertainer performed the Jamaica's National anthem with their hands behind their back - they should know better, they are Jamaican and should show the world the correct thing. As a Jamaican Teacher I was seriously annoyed.
Beautiful property; great entertainment, good food, even better liquor... that's it! If your room is in block 3, eg: room # 3xxx,... RUN!!! (unless you thoroughly enjoy the smell of sewage). Once you traverse past the main dining hall & approach the elevator for block 3, a noxious odour of sewage hits you! And it doesn't leave you... it permeates through the corridors and remains noticeably present even when you're isolated in your room. We arrived on Friday evening to a room which was cleaned before 3pm the same day, but which still wreaked of that god-forsaken sewage odour. It was so bad that we checked out on Saturday afternoon, instead of Sunday as scheduled (without being refunded). Your only hope for escape, aside from checking out, is to confine yourself to the many other beautiful areas of this property... the beach, pool, nightclub, dining areas. Just stay as far away from block 3 as possible and dare not venture into your magnificently appointed room! What about sleeping soundly in a comfortable bed to the sounds of breaking waves you may ask... overrated! (unless your vision included the porous smell of sewage constantly tickling at your nose & churning your stomach.) Did we complain you may ask? Yes we did, but was still left to suffer in sewage city (aka Block 3)! I guess I can understand it being difficult to relocate guests when your hotel is close to capacity & an entire block of rooms is under siege! Aside from that little nagging smell :( the property is beautiful & the entertainment is great, despite the service being less than stellar
Visited mid-December 2010 and had a great time. The food was plentiful and delicious and the amenities were great. The staff was very helpful, prompt, and courteous. We got a great suite, but knowing there was a better one, we requested a move. They obliged and we were tickled pink happy. My only (minor) beef was that the new room didn't have a complete set of remotes, towels, drinks, etc, so we had to be calling room service to get the basic stuff. But their service was prompt and we didn't let that bother us. Only left the resort for Dunns Falls, which I do not recommend. It was just a tourist trap. We were handed to a couple of 'guides' who basically pushed our group up the falls. But if you do decide to go, do get the rental rubber shoes (they make you get them anyway). Back to the resort, highly recommended. Even the room service food was great (get the gazpacho and the Mediterranean appetizer!). The resort is very green and with lots of places to just hang out, just the two of yo...
First time at an all inclusive and it was great. This resort was so clean and the staff so friendly... The grounds were beautiful... I loved the secret spots you could find while walking around... a hammock here, a giant sized chess board there... hidden jacuzzi's nestled amongst the palm trees... it was a treasure! I would definitely want to go back there again!
We have been to Jamaica 4 other times. We had very high hopes in regards to this stay. We had seen other reviews about this resort and were very excited about our stay. Arrival at the airport and being escorted into their waiting room was very nice and very painless. Drinks were provided as were restroom facilities. We only had to wait not even a 1/2 hour. The drive to the resort was very nice since they have finally finished with the road work. Upon arrival at the property we were greeted with the customary glass of champagne and checked in. At the same time we booked our restaurant reservations. A gentleman took us to our room in a little taxi like vehicle because we would have had to walk a bit of a distance with our luggage. We had to wait a bit more then we would have liked, but they did finally come and showed us our room which was right on the beach overlooking a small yard. Upon first entering the room you are greeted with a mini-fridge, mini-bar and coffee maker, etc... I i...
This was our 4th stay at CSS and w've never been disappointed. The grounds are gorgeous; the people are welcoming; this place is paradise. Complaints about dated rooms must be from people who aren't looking at the sunsets, the foliage, the skies... The rooms are immaculate. What more could you want from a room. You go to Jamaica for the beach, the food, the people, the sun. We'll be back next year and can't wait.
I can't say enough good things about this resort, the staff are amazing, the food is out of this world, the location is perfect, I love this place!! I would go back in an instant.... where's my passport?
My husband and I stayed here on our honey moon in 1998 and it was beautiful and wonderful so we thought we would go back. 11 years later this hotel is showing its age! I would never go here again. The rooms were dingy, the furniture was the same furniture from 11 years ago with ding marks all over it. The bars close way too early now (most at 5pm), the service was not as good and the restraunt quality has gone way down. Definetly not worth the money. The spa wervices are also way too expensive now. We had to get more towels and wash clothes becuase there was only one set when we got there. We ended up called 3 times to get them. The minifridge is limited on the quantity of items you are allowed per day and they would only allow you to have 1 3oz cranberry juice per room??? So we had to split it. Even if you ask for more they will not give it to you. The main bar that stays open with the later hours is way up the mountain side so good luck catching your breath and finding your way back...
couldn't have asked for a better hotel. great food, super friendly staff, and although the hotel was completely booked, it never once felt crowded. The grounds were always quiet and relaxing.
Rooms are in need of updating and repair, our sliding glass door was very hard to open, fixtures are dated, etc. Lost power to most of our lights one day due to some burnt wiring and it took a full day for electricians to repair. I understand that these things can happen but it meant that we were unable to usee our room all day as repairmen were in there. The resort itself is very nice and while the service is not quite as good as it is in the DR it is still good.
Is this the newest property in Jamaica? No. Is the fully renovated and looks like it's never had a guest stay there? No. But is it the most relaxing, romantic place you may ever stay? Yes. So much to see and experience here that getting to the beach almost is an afterthought.
Everyone working at San Souci made us feel welcome and pampered. Very friendly, fun, relaxed, carefree environment. From the activity coordinators to the bartenders to the housekeepers. Very clean and well kept resort. Food and drinks were excellent! We are looking forward to going back.
Everything here was amazing! We came for our honeymoon and stayed 7 days, we walked around the first day to see everything, but spent the rest of the days on the beach. There are tons of 'out of the way' places if you want to be alone, and tons of pathways through the woods connecting all the buildings. The food was really good, we wish we would have known that they change the menus on Sundays; there are 3 restaurants for dinner so if you're going for a week or more, make it go over a weekend so you can get a menu change. It was a long ride from the airport, but the driver will tell you about the island so it goes by quickly. If you're going to go snorkeling, which we definitely recommend, go on the glass bottomed boat tour first since they tell you what each part of the reef is. There is wifi in the rooms which we were able to pick up on our smartphones, but sometimes it could be slow. The beach bar stays open until 10 pmish, so if you don't want to go all the way up the hill to the m...
Incredible staff, fabulous property, wonderful accomodations, terrific tours....the most perfect vacation I have ever experienced. I highly recommend Couples Sans Souci
My wife and I were impressed with the boutique feel of the Plantation though it is part of the Sandals chain. Never felt crowded and the facilities felt authentic. The best food we've ever had at an all inclusive. A few earlier reviews claimed the rooms were worn but we felt our room and all the public spaces were clean and not dated at all. We are beach bums and loved the west beach. The butler service was ok though certainly not as good as butler services at other resorts. Some of the food staff could use more hospitality training.
The vibe at this place is just lovely. We had never been to an all inclusive before (we like to experience the culture of a place and not just stay on a gated off property), but we booked because it was close to downtown ocho rios and a great price for including the round-trip montego bay airport transfer and free drinks/food/activities. We ended up loving the layout and vibe of this place. It's a luxury resort but it's kind of fraying at the edges, in a charming kind of way - apparently one of the first resorts built on the island. Everything is extremely clean and well designed. We loved the beautiful trees and plantings overgrowing the beach and pools. The naked island is also beautifully landscaped, with a luxurious isolated feel. We often felt like we were in one of those vacation posters from the 60s. The naked island. We were nervous about this but decided we had to do it before we left. It was actually really awesome and there was no reason to be nervous. The vibe was much more social out there, probably because being naked breaks down a lot of barriers you might normally feel with strangers. One woman commented that "this place is the opposite of sexy, it's more like becoming a baby again" and that was true. Teneil was running trivia at the pool bar out there and she was hilarious, and the bartender Abigail out there was great too. There's a full bar on the island and there's food out there around lunch too. You take a ferry out, find your beach chair, and then undress. You may not be out there with clothes on, except staff. Our cab driver Nash was the absolute man. He took us to the blue hole and then we booked him again to take us to the farmers market in ocho rios. He then took us to his favorite bar where we played dominoes with the locals - the most fun we had on the trip. Finally he brought us to a local Jamaican restaurant where much food was eaten. Book him, he's the man. The blue hole was incredible. Don't leave ocho rios without going there - natural waterfalls and turquoise pools with cliff jumping and rope swings. Our guide was Dave, who was also the man. The guides carry your cameras/iPhones over their heads as they swim across the pools and they never get wet. We loved the activity lady chevalle as well, who we tried to convince to walk with us to Ocho Rios which she thought was a fully hilarious request. Good people. Be aware that if you want to do scuba, the beginners class is at 8:30 AM and you may not scuba the day before your departure. The food was better than we expected for an all inclusive, but I was sick of it after 3 days. The Asian restaurant has a cool location out over the water, but the food was really bad except the thom kla soup (you're in Jamaica, why are you ordering Asian food anyway. This is an every-Asian-cuisine-on-one-menu place, which was the first sign).The drinks are free flowing and pretty yummy, but definitely watered down (even the gin ordered to our room was clearly half the alcohol of regular gin - I've made a gin and tonic many times and never put 3 shots in it). However, if these drinks were full alcohol, the resort would have a problem with guests being way too drunk so I understand why they do it. We also found more name-brand stuff that seemed to not be watered down on the naked island. The snorkeling trip was sad because the reefs around Jamaica are pretty much dead, and the "couples reef" is no exception. You'll see some little fish and a squid if you're lucky, but the coral is largely dried up. However, it's nice so swim out in the ocean and the trip is only an hour so why not. Cabs are very expensive, because the drivers stay with you wherever you go. My last criticism is that there's definitely a "hush hush" rule among employees that they are not allowed to tell you about fun local things to do (truly local).
It was beautiful, there were lots of activities, the staff was all very friendly. I loved my time there. 1 The buffet food wasn't that great. We made reservations for the nicer restaurants every night. 2 The liquor was watered down. We didn't expect the drinks to be low quality to make up for the fact that it's all inclusive.
It's location and staff.
Wonderful room. Great pool. Nice location. Fantastic staff with the exception of the restaurant wait staff. The wait staff in the restaurant is very concerned about style and presentation but is not the slightest bit interested in providing what customers ask for ( eg. Filling a water glass, bringing an extra drink, bringing food) too bad because food is great.
The hotel is very clean and has a serene surrounding even though it is practically off the main street in Ocho Rios. The grounds are clean. The room was clean. The view from my room was spectacular overlooking the sea. The staff was very polite. My biggest grievance is that there were no phones in the room. Also there was no access to the ice or water machine. The housekeeper delivered ice/water in the early hours of the afternoon so when ice melted, water finished it was difficult to get more
I lovee the privacy we had to ourselves.. Hotel employee who worked in the buffet and the rasta house keeper as well as the entire front desk was so nice. Great Wish we had access to get drinks and snacks around the clock. But that's the least.
The staff was very friendly. I especially like that there was no pressure for anything. Some resorts always want to sell you something. The breakfast was awesome and the staff friendly and courteous. We felt safe the entire stay. The pool and its surroundings need a bit of a facelift otherwise everything was great for the price
I can't believe a resort in Jamaica would only serve instant coffee. For this reason alone I most likely will not return.
Excellent location, easy access to town and area attractions. Nice complimentary breakfast that keeps full until dinner. Over all a positive experience! ! Wait staff a bit slow, but pretty pleasant
It's centrally located in Ocho Rios. Basically like a downtown area. The hotel needs maintenance. Fresh paint, landscaping, and pest control
The bartender and the restaurant owner was nice Didn't get the room I paid for, we were placed in the back by near the woods, the room was filthy, no hot water, dirty linen, nasty attitude if you complained. One room flooded. Hotel should be taken off this site and every other search engine.
The location. There was no hot water. The air conditioning wasn't adequate. The beds were very small. I felt like the towels were rationed.
This guest did not leave comments about this hotel.
The view from the room Very long hill to walk up and down.
The room size is impressive and it has a huge and quite comfortable bed. No ocean view as mentioned in the choice of room. Furniture is getting old!
Nice views..Also got some discount for Mystic mountain attractions. - No Wi-Fi - Very old buildings and need facelift. At least new painting outside. - Cab service through hotel is more expensive than outside cab services like 'Juta' - Lots of drama around modifying the stay.
The room was big, and the location was close to lots of activites. Some being within walkin distance or they offered a taxi free of charges. Additionally, free wi-fi and breakfast was a perk. however there was absolutely no water pressure and the hot water only lasted 3-5 minutes. taking a cold shower after being on a sandy beach was not ideal.
Me encantó el personal, son super amables La cama era super incómoda El colchón era viejo y estaba abollado, fui incapaz de dormir en uno de los lados de la cama. Muy poca presión en el agua de la ducha. Tuvimos que pedir toallas y papel varias veces. Se olvidaron de limpiar durante 2 días. El agua potable era relativamente cara.
I like the spacious room and the cleanliness of the facility. In side of the rooms needs to be updated as far as TV/channels, also need to have microwave, iron and board for guess accommodation. I did not like the location of this hotel, it was far from shopping was very difficult to find. It took us more that an hour to find the location after asking people on the street. The sign on the hotel was not very noticeable.