Smart Hyde Park Inn

The female receptionists were always friendly and always helped out and smiling. Housekeeping staff always smiling, kept the front area and hostel tidy. Stayed at their partner hostel (Smart Hyde Park View Hostel) , every member of staff there were absolutely friendly compared to this one, there was one guy from Qatar that was working there who was great.

I accidentally left my bag downstairs with my identification and came upstairs to check in to the property. Waited five minutes to go downstairs and on the way back up the guy (Always wears a green top, never smiles) told me because I left my bag downstairs, you have to leave and don’t ever check in here again. Left me stranded on the street with no where to stay or go. Customer service doesn’t cost a thing and attitude like that will deter a lot of customers. I understand it’s a business but a smile doesn’t hurt anyone. All in all, certain members of staff need to be trained better in customer service and know how to speak to customers properly.

Entering the building you have to pass crowds of people smoking marijuana. How that’s tolerated is beyond me. An error was made by staff which lead to me being kicked out of my bed at around 01:30 am and accused of moving someone’s personal property from the very bed I was on. Security blamed me and I found myself having to defend my position. Any communication between staff would have cleared this up. I think it was a set up by disgruntled staff who couldn’t look me in the eye. I would recommend avoiding this place. It’s cheap and fine but you never know if you’ll sleep securely.

Price and location

The rooms smelt, showers were dank. Space was crowded.

La ubicación

Nadie subió a limpiar mi cama, prácticamente solo me dieron las nuevas sábanas y no se molestaron en pasar algo de desinfectante o un trapo, a los cuartos les falta ventilación y es que son muchas camas y demasiados olores corporales en un espacio tan pequeño. Pero es barato y en Londres nada es barato porque si