Grange Blooms Hotel

Location. Staff is pleasant and helpful.

The first Room they gave us had moulds on the ceiling and bathroom tiles. Rooms Are dark. We requested a different room and it's adequate. Definitely a 3 star accommodation at the most.

The bed was comfy, the room was generally clean. The location was pretty good. If the room service is advertised as 24hrs it should be available. Cleaners were lovely they tried to help assist opening the windows, but they wouldn't stay open..

Curtain was broken. The windows wouldn't open. There was a stain above the four poster bed, the floor was damp in one area by the bed. The staff weren't very attentive. Asked for room service in the afternoon, which said 24hrs and wasn't available as staff were too busy.

The location is excellent: close to Russell Square and the British Museum.

Our room was in very poor repair. Two lights were broken. Not just needing new light bulbs, the switches wouldn't work. The floor was uneven. The mattress sagged in the middle. It was quite soft and uncomfortable. The door to the bathroom would not fully shut unless you pulled up on the hinge with both hands each time you went in. A towel rack in the shower was hanging by one fastener, and looked like it might fall. We didn't use it. There were very few power sockets. We had to plug the hot kettle into a power strip on the floor. It was quite warm in London while we were there, but you couldn't open the room windows to get a breeze. We didn't ask for another room, because we had already heard from other guests that the hotel was fully booked on the nights we were there.