Hard to think of anything The hotel is billed as 5 star which following a 10 day stay I think is way off the mark. The rooms are small, the décor was very tired (wallpaper poorly patched) and there was thick dust throughout. Even the bath mats / towels are worn out. The restaurants (and bars) were excessively priced even were it a 5 star hotel. The reception staff were pretty incompetent though the concierge service was very good. Overall this is a very disappointing hotel.
the loby and the rest room none
The Guest Relation Officer. The check-in desk and lobby bar's service staff's attitude and poor knowledge of their chosen profession. Totally non hospitable and possess sub zero level of command of English, both in terms of spoken and comprehension.
good service,best room condition no
This hotel was sold as five star. By International standards it falls well short of this claim. It is not enough to have a fancy lobby (or in this case an ostentatious one) if the rooms are grubby and tired.
The staff are helpful, polite and knowledgeable. The rooms are well designed and have a great shower. Breakfast at the hotel is of a high standard. There is no lounge in the hotel where you can sit and relax. The meals from the "a la cart" menu were not up to standard. The airconditioning on my floor did not work properly.
staff was very accomodating
The staff! Very nice and very helpful. It was a mother and daughter shopping trip (we are from the UK but live in Busan) and we were treat like VIPs by all staff members. Apart from the lady in the gift shop who followed us around and treat us like we had just landed from another planet!! (We have lived in Korea, various locations for 12 years!). The lady in the gift shop following us around & her attitude! The smoking in the lovely garden area.
Service and the staff is really nice Sont know why they never had regular taxi
The hotel was clean connected to Mall and the staff was friendly The price was too much
Facilities and staff No
service, care, location
People are very nice The decroation
Best guest service. Very impressive.
The rooms were excellent but the view not so good even from the 17th floor. It is a Business mans hotel. The restaurant in teh lobby area was fanastic. One of the best steaks I have ever had. We booked Club rooms however the club louge was closed for 5 days. The staff in the lobby louge were not on the ball, you were waiting for at least 5 minutes before the served you.
Generally ok, but there are better hotels at better rates. Rooms are extremely warm, airco is barely working. Breakfast room is a little crampy and the quality of the food is so so.
The staff was really and very nice.
approximately a 5 minute walk to the nearest station. convenient if taking subway. convenience store across the road. PC room near station. shopping strip close by. airport bus that takes you directly to the hotel to and from ICN airport. most taxi drivers know where the hotel is so it's easy to go back, only a few didn't know so you just told them the station name and they'd take you there. hotel staff were very friendly, helpful and great at communicating in english. would stay here again especially for the location a tad pricey
The facilities including the swimming pool and gym. All the staff, especially the temporary business unit, were very helpful and friendly and I could not fault them. I had nothing negative to say at all
The staff, the cleanliness, the bedroom ! The swimming pool is inside The bathroom, the bath is really old !
El cuarto de baño No hay desayuno, algo muy extraño para hotel de 4 estrellas. Por ello, no aconsejo este hotel
el personal del hotel ha sido muy poco amable y el trato seco y hostil. este hotel tiene pinta de ser utilizado " a horas" por parejas. los lavabos tienen pared de cristal y son muy poco discretos. ademas las habitaciones huelen a humo.no lo aconsejo a quien vaya por trabajo
La habitación era muy espaciosa, bien equipada, con computador e I-net gratis; excelente diseño. Tina con hidromasaje. Cercana a la estación Yeoksam. Realicé la reserva por I-net. Al llegar me di cuenta que el hotel es principalmente utilizado por parejas para solazarse por horas en la intimidad de sus comfortables habitaciones. Yo iba por negocios y ya había pactado reuniones allí, por lo tanto, no me resulto muy agraciado el descubrimiento. Si Ud. va por negocios, este hotel no es el adecuado. Por otra parte, el personal del hotel no es atento ni cordial.
1 - Teníamos una habitación de categoría superior y aún así era una habitación minúscula. 2 - 25ºC en todo momento en la habitación sin ninguna forma de control. No puedo dormir cómodamente a 25ºC. 3 - Cobran 15 euros por utilizar la bañera de hidromasaje. ¿Por qué? Está ahí y nadie la usa porque te cobran.
Its location is good. It is clean and nice place to stay. Also it had cooking facility for those who are not used to korean food. The bathrooms are not well equipped. No proper instructions for how to set the room temperatures etc
Very clean room, helpful staff
Very kind at the reception and position very close to subway. Free internet in room. It is more a serviced apartment not an hotel.Sunday no maid service. No reading light near the bed, or possibility to switch off lights from bed.No lobby and no instruction how to use telephone even to call reception!!
The washing machine in the room came in real handy and english translation of the instruction is available in the form of a printout. The hotel is also nicely situated within short walking distance from Seolleung station exit 4. The lobby and lift area looks a bit rundown but luckily the rooms are not.
Price, location and convenience. Convenience stores, restaurants serving local food and coffee joints were everywhere. The choice was endless. A Burger King restaurant was just around the corner. The subway station Line 2 is located about 3-4 mins on foot. For those, who wish to travel by cabs, there were plenty. Front office staff were very helpful and could speak decent English which is very important in Korea. My stay in the hotel included breakfast and the spread was great for the price I paid for the room. One of the front office were not informative/not willing to help when asked for directions or suggestions for places to visit. Shampoos/conditioners not provided. Tissues used in the toilet was low in quality
Good location on #2 line Seoullung station 1-2 minute walk, 2 block walk from Airport limosine stop at the Renaissance Seoul. @ queen beds and kitchenette with 2 burner stove, refrigerator, microwave, washing machine, toaster oven, hot water heater. Coffee shops and restaurants nearby and convenience store on property. Accommodated myself and spouse and 2 adult daughters.
Good location, comfortable room, very helpful staff. Breakfast was pathetic - luke warm non-asian food in breakfast buffet both times I tried it, week coffee. Although the duvet was comfortable, I think a plain sheet would be good - I kept waking up overheated multiple times during the night and needing to crank down the air conditioner. I wish I had had the ability to push aside the duvet and only have a sheet until I cooled down again. Listings of the TV channels - it would have been nice to find news (no only business news) in English.
Really liked the rooms - especially the toilets. [We westerners are not accustomed to such fancy electronic toilets - which were outstanding ... and now I want one myself in my own home. ha ha] The staff was really great, too. Very kind and helpful. I especially want to call out "Hyen" whose name I am probably not spelling correctly. She was especially kind to us. The breakfast items in the restaurant never seemed to be hot. They were good - just not hot.