Booked a King bed room, but upon arrival was told it was unavailable.
We had family from four states stay here when we all came together for a surprise party weekend. We all loved the décor overall, enjoyed the Sunday brunch, and clean, comfortable rooms. Pleasantly surprised by the saltwater pool! Our ages ranged from four to seventy-five -- all gave thumbs-up! Sam & Harry's got points for a nice brunch and great service on Sunday morning - but not so much Saturday night when the hostess gave some (bad) attitude. Hopefully, just someone having a bad night. Overall -- great facility & staff! Wish the pool hours would be extended - maybe adults only later? (Hard to relax or do laps while someone else's unsupervised kids are throwing footballs all over the place!) Also - WIFI should be a given at a facility like this!
After spending one night downtown we moved to the Staybridge so we could visit IKEA. My husband (a snorer) and I stayed in one bedroom and my son had the other one. Both bedrooms had their own bath and the living/kitchen area was in between so the rooms were adequately separated and my son wasn't kept awake by his dads snoring. The grounds were great, plenty of free parking and a very nice breakfast. All at a very reasonable cost. Doesn't get much better than that.
I enjoyed the limited time i stayed at the hotel. The staff was really helpful, the continental breakfast was always hot. i always had a clean room w/ clean sheets.i would stay here again the next time i am in chicago
Never again. Very disappointing place to stay. Room was very beat up-bugs on floor in kitchen area, red spots on carpet, and couch and chair had tears. Really needs some work.
In my quest to find an affordable place to stay while attending classes at the Motorola facility, I found the Staybridge Suites and elected to give them a try. The rooms were comfortable and facilities exceed my expectations. I would highly reccommend and plan to stay again when I again visit the Schaumburg area.
I was very impressed with the staff, clealiness of the entire grounds & the room. The breakfast buffet was great - something for everybody. The room was extremely comfortable & clean. The staff was very attentive to our needs, We were close to everywhere we needed to be. We will definately stay here again next year!! ' FOUR THUMBS UP!!
I stayed here with my kids and it was a good experience. The manager was nice. The room was clean. I liked having the full kitchen. Good value for the money.
This hotel was every thing we were expecting and much more. The staff were extremely friendly and helpful. The room was very comfortable and very nice. We will definitely stay again.
The suite we had was excellent. It was clean and spacious. Very much worth the money which we got at a very low price. The breakfast was excellent. We really enjoyed our stay and will use this hotel again in the future.
The staybridge suites were excellent for a 3 star hotel. Not only was it very roomy and comfortable but it offered so much. We had a kitchen, living room that separates from the bedroom. The bed was comfortable and perfect size. We really did not want to leave, I could have lived there. And the location was great also, everything was less than 5 minutes away.
The staff was really friendly and the hotel is very high quality
I like it when everything is new or newer and updated. Didnt feel like you where staying in someone elses old house.
breakfast. staff at breakfast were very friendly and helpful. room was fine, and location was just what we needed for the nearby Japanese mall and LegoLand. no maid service at all (we stayed 2 nights). trash cans were thus overflowing, etc. one of the two front desk people didn't seem interested in the hotel business, and wasn't particularly friendly (the other person was great!)
clean comfortable, great bed, attentive and friendly staff. A good choice for business travel.
Location was good and close to shopping. To start off with, the room had several spiders in it with cob webs everywhere. There was black mold on the wall by the window when we pulled back the curtains. The 2nd day we found an earwig crawling on the bathroom floor. The walls were paper thin, you could hear the entire phone conversation of the guest in the other room including the person on the other line. Not a good stay at all. I brought this to the attention of the front desk attendant and he could of cared less. I would not choose to stay there again and would never recommend this place to anyone based on our stay.
The location was great and staff were responsive when we had an issue with the door jamming and with billing confusion over a prepaid room. It's nice having an all-suite hotel so we don't have to think about which room we want. There were ashtrays in the non-smoking rooms, several cigarette butts in the sink when we arrived, and the whole room stank. We arrived well after bedtime with a cranky toddler and were only staying one night, so we just dealt with it, but it was gross.
The floors in our room were very sticky, even the carpet. We didn't even take our shoes off because it was so gross. My parents room had the latch on the frame of their door completely missing. The staff working breakfast didn't even speak English, so you couldn't even ask them anything or explain anything. That was extremely frustrating. To pay that kind of money and have your room be dirty, and not maintained, as well as staff that doesn't speak English? We were extremely disappointed.
Very dirty and uncomfortable. Would not recommend.
Coffee but no coffee maker. No fridge.
Easy friendly check in.
Quiet No cookie
Staff was absolutely wonderful, went above and beyond, very welcoming making our stay even better! Breakfast was the best I have had during a hotel stay to this point. Workout facility was great with all precor fitness machines. I would definitely return to this facility hands down. We did not receive a cookie at check in, not a big deal but a good doubletree stamp that we love.
Limpio, buena ubicación. La habitación podría ser más tranquilo. Creo que los respiraderos realizados los ruidos.
Zona para café era cómoda y acogedora. El personal era muy agradable y atento a nuestras necesidades. El precio era excelente para nuestra estancia. Ojalá el baño tuviera una ducha ventilador para la humedad.
Super clean excellent service
Really happy we stumbled on this hotel while trying to save money for our Chicago trip. It was so worth it! The drive time to Chicago ranged from 40 mins to an hr but was definitely worth it to us. The surrounding area and the actual village of Schaumburg are just so pleasant. The staff was excellent, the rooms were great for the price, and I loved that we got a fridge in the room as well. We would definitely stay there again. The walls are pretty thin so I couldn't imagine staying next to a rowdy group of people or maybe even a small child. Also the fitness center says it has weights but it was just cardio machines and some mats. Still would stay here again.
Staff were very courteous and attentive to my needs. none
Everything was good & well taken care . The staff was friendly & rooms wer spacious . Nothing that I can think off
Cozy place w/ free breakfast! The bed a kind of hard and the pillows were not that great and the bathroom was small!
Loved the location and Room Size. Plenty of room for our family of 4. Loved the hot breakfast too!
The staff was very nice and welcoming. The hotel itself was very clean and well maintained. Our room was clean and comfortable. The breakfast line was soooooo long each day we were there. Our bathroom had noticeable water damage to the walls and shower. The couch in our room was noticeably worn. The fridge wasn't cold at all. There were no outlets near the bed to charge our phones or other devices.
The staff were very friendly and helpful. Went out of their way to get us in our rooms early. Great place. Clean, quiet and great breakfast choices.
Close to shopping and easy to find. The rooms were clean and spacious. I lile that it had a pool, hot tub and fitness room. The complimentary breakfast wasn't the greatest and there was a problem with the toilet in our room. No information on things to do in the area.
I booked a week ahead and upon arrival was told they no longer had a room for me. They put me in a "motel" down the street. I was traveling for business and packed light, did not pack everything I needed due to the amenities at a Hyatt, which they did not have at the place they put me up in. I paid $110 more than the nightly rate at the place they put me up in and no one will return my call and refund that money. This seems like a pretty good scam for the Hyatt. I'm extremely disappointed as I've used the Hyatt for business many times before and the service at this location was terrible.
The hotel was really close to the mall which was very convenient! It was also very close to a lot of restaurants. The room we had was amazing and very comfortable. It was very clean and modernized. They also had a pool, even though we didn't have time to get to experience it. The breakfast, which was included, was amazing as well! It was also a very decent price! The guy that helped us check out was super friendly and helpful! The heat was not working in our room unfortunately, but even with the air not working it still wasn't too cold. There was also a lack of parking spots later at night. When we checked in we had a great spot by the front door, but then we left to eat and came back and there was only one spot left and half of it was a snow bank... So needless to say I parked on a snow bank. Also there were no vending machines, if you wanted something to drink or snack on you had to buy it from the front desk. And the prices were outrageous. Also the lady that checked us in was sort of snobby.
Staff and overall cleanliness of the place. Breakfast and wifi. Wifi seemed extremely slow for most of my stay. Breakfast would get really crazy as they have a really tiny place where everyone congregates and is a chaotic mess.
Staff was friendly. Convenient location to Schaumburg Convention Center, restaurants, and super market (Target). Limited parking. Ice machine was broken. Air was a little dry in our room.
The place was clean and new There was a significant lack of staff and food during breakfast to handle the number of people staying at the hotel. 2 of the three days all of the food we gone, and took some 15-20 minutes to be replenished.
The associates were very friendly and accommodating. They showed their appreciation for my visit and were always willing to work with me. TV channels were glitchy consistently
I like it the staff were very nice my room was very clean I enjoyed my stay what I didn't like was that after I paid for the room I had a give deposit ....
Very nice hotel. Friendly professional staff. Excellent price for quality luxury hotel. No complementary breakfast.
Somewhat in close vicinity to shopping, just had to go out and around. Each room equipped with mini fridge. Mostly everything else. Keys didn't work on the door not once, but twice. Put me in a handicap accessible room when I asked not to when I booked. (They did switch me but not until the second day of the trip.) Not much to look at. Bed was not very good or comfortable. Poor customer service, front desk wasn't equipped with extra towels or really anything else. Told my wife that they couldn't giv her more Kleenex because "housekeeping was gone for the day." Had to track down housekeeping to get my extra towels on first day. Disappointed with my stay.
The staff are quite nice and attentive. Dirty, my bed sheets appeared unwashed. Noisy, as many ventilators and machines seem to be misfunctioning. It is an old hotel, and many things desperately need to be renewed.
loved the quiet nice luxury look. the beds look fantastic, but i cannot get a good nights sleep on them.
Overall excellent stay. The gym treadmill and elliptical were broken.
Very good location - close to great shopping, lots of restaurants, entertainment, expressways... The staff were all very nice, very helpful.Clean rooms. Nice pool and hot tub. I've stayed here before and will definitely stay again. While my room was well cleaned, the common areas could do with a bit of extra attention.
The breakfast was better than at most hotels.
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Location First room lights and phone broken. Rooms near fountain very loud. Had to change rooms. Tiny bathroom with cracked floor tiles. Shower did not work properly
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The breakfast and happy hour were great perks and the hotel was in a great location. The staff was very friendly as well. No, it was better than I expected.
The workers & rooms No
Breakfast was great with many extras, like soda and bacon, plus eggs and sausage. Hotel had jacuzzi, which was wonderful. Bed was very comfortable.
Great location for the mall and within walking distance to food movies and LegoLand! Room was neat and clean, other than the food left in the refrigerator. I wouldn't have noticed it if the fridge wasn't making a loud noise while we were trying to sleep, so I went looking and found the leftovers. Who knows how long they were there?
This guest did not leave comments about this hotel.
The hot breakfast was excellent. The bathroom was very small; the tub/shower and toilet room was very tight.
The hotel is dated but I did love the fountain, the rooms are clean, and it's so convenient for shopping. The bathroom was pretty small. But it was clean and had plenty of hot water :)
the breakfast and location no complaints
Nicer than anticipated. Good breakfast. No complaints whatsoever!
Very friendly staff, clean/comfortable, great breakfast, great price for only being 30-40 min from downtown Chicago NO
Beds are very comfortable Fridge was perched on the side table
The breakfast could have been better. The eggs were horrible and the sausage was cold.
Audrey was awewsome, even though it was very busy we asked for two double beds and had a queen with a pull out, the kids said the pull out was okay for comfort. Hotel was double booked so we took what we could