la atencion es excelente, muy amables y sumamente educados, atentos y eficientes a todas las necesidades y consultas. el desayuno es insuperable. me permitieron realizar el check in antes, y el check out despues del horario sin poner obstaculos. una piña colada que consumi en el bar, mal preparada
La calidad del servicio y de la atención del personal Muy ruidoso; poca insonorización entre habitaciones
La elegancia y tranquilidad del hotel y la profesional del servicio. El desayuno es excelente.
Personal muy amable y servicial; muy buen gusto en la decoracion; cuarto amplio y muy confortable; detalle de dejar unos dulces esquisitos por la tarde y chocolates por la noche - con una tarjeta de tiempo para el dia siguiente!! Todo lo que se prometia y mas!
El trato del personal, su diseño, que no es un hotel masivo, su comodidad. Solo le faltaba tener el canal de TVE Internacional.
que me cobraron medio día de estancia por dejar la maleta
El calor humado y la excelente atencion de sus empleados, ya que siempre estan dispuestor a servirte.
Se trata de un hotel con gran calidad, con decoracion y servicios muy buenos. Para mi uno de los mejores de la ciudad. Me alegra que sus nuevos propietarios hayan continuado con la calidad de su servicio.
Su ubicacion es excelente
The location is great (taxi, subway, bus stop, shopping centers, restaurants, etc, at walking distance and the service is good. I had an odd experience at the check out desk. I was presented a bill with the total amount of expenses but no details. All hotels I have stayed in usually give you a detailed list of expenses for your review and approval before billing your credit card. The clerk wanted to convince me to wait the detailed electronic invoice I should receive by email 2 days later!!!! I had to insist, even talked to another clerk to get an expenses details. And guess what? There was a little mistake and they were kind enough as to remove it from my bill. But I had to sign a paper informing that I was notified that the withdraw of the amount was subject to later approval. This is ridiculous! I believe Accord should be told about this strange procedure
Staff was very helpful, especially Ms. Julia, location near to almost every thing. The breakfast was very good The rooms are small, hotel can be considered as a 3 start not 4 (American standard).A little bit expensive for facilities.
Convenient location. Functional facilities, if minimal. Polite staff. They overcharge for everything, adding taxes that were pre-paid. Outrages fees for interente use if you don't have a laptop. High prices for food and drinks.
room and bathroom were nice and clean. Close to subway. breakfast expensive and not included
Location Room service ........soup.......terrible..........no salt, no spices, no taste.
Rooms are modern and clean. Not much by way of services in the hotel, just a place to sleep. Expensive
Staff service Rooms are not confort for the rate you are paying
Friendly staff, good location. More like a 3 star hotel, not 4. Rooms rather small.
Staff was very helpful. Close to shops and amenities. Close to subway. Decent size bathroom. Not many restaurants close by.
Great location, nice staff and good price Small rooms and not cleaned thoroughly; beds not very comfortable, shower not consistent, and thin walls
The breakfast was good, the live music and bar were very nice, the staff was very attentive. Check in time of 2:00 PM is very late. Check out time of 12:00 PM is very early. Wireless internet access should be free like most hotels in the US.