Loved everything about the resort except for beach. Lots of seaweed in the ocean that crews tried to clean up throughout the mornings. Water was not clear.
I was actually semi dreading this trip based on past Mexico experiences, but I ended up having an amazing time. The food, room, staff, everything was perfect. Will definitely go back some day. This resort had no control over this...but the ocean was brown from algea! Was not able to spend any time on the beach! They did have a tractor trying to pick it up but there was too much.
The facility and people were generally really good. Very compatible to other resorts my wife and I have bee to in the Riviera Maya. This is our 9th trip to Riviera Maya and I believe when most people say this place is top of line they have not been to to many others. You can go to several other hotels and get 100% of what you want, not 90%. If you like the beach and ocean, then do not go to this resort. Simply horrible! It's a shame because it really is a nice resort but the ocean water is not much better the the New Jersey shore. Very disappointing. You will not even want to go in the water with all the algae and sea weed. If you are strictly a pool person, you will be fine. We will not go back simply due to this issue. We have been to several other resorts in the Riviera Maya that has everything for the same basic price.
I loved the room, the restaurants, the pools, the beach, and the ambiance. I had a great time with my friends. Everything was easily accessible. The only things I didn't like was the inconsistency of the service. When we ordered drinks it was always a surprise what we would get based on the waiter or waitress taking the order. Some servers were friendlier than others. Also, the Wifi and cell service was VERY bad. If you need to communicate with the outside world, you shouldn't stay there.
Everything was amazing
The room was amazing, as well as the rest of the facility. Everything as clean and easily accessible. The staff was helpful and polite. The stars visibility made you never want to leave. The food was just ok at most of the restaurants.
Property was undergoing MAJOR construction and renovation when we arrived. I was not expecting to be ambushed with sales pitches the entire time either. They hounded us multiple times to come to their informational presentation so that we could learn about their other properties and the VIP area of the resort. To be honest, that area was not much better than the rest of the property, and the guest staying there still had to eat at the same restaurants and got the same food as the rest of us. It made no sense to pay more for the same mediocre quality services. Food was not impressive. The restaurants showed potential for some good cuisine, but most of the portions were too small or were just not good. The room service menu was disappointing, and the delivery took about 1 hour for each order. The room was also not the cleanest and being in the "tropical" room meant you had a view of power lines and a forest/swamp area in the back of the resort, which also smelled like sewage. I was not nearly as relaxed as I should have been.
The pool bar service staff (Polo or Marco) was excellent. The other staff was just OK ... but he made it work for us. Rooms Good. Food Good (Hamburgers GREAT), Pool Good. Wedding coordination seemed to go well for everyone. I like the Hotel Zone but this was a good alternative for us. Beach was just OK but it works. Cleaning the Room seemed to be upon a call to Housekeeping. Location is OK - but improves if you visit Puerto Morales (FUN PLACE).
The pool and grounds are beautiful with attention to small details that make the difference. The staff was always attentive and responsive. The preferred club provided a nice air conditioned location for our family to congregate. Buffet was ok and the sit-down restaurants were good to very good. The buffet and Mexican restaurants can be sweltering hot. We had some mosquito problems in our room. This year there is a terrible seaweed problem all up and down the coast making the beaches undesirable.
Really wish the restaurants were air conditioned, we were uncomfortably at dinner. But we were there during a very hot week.
Gorgeous location and friendly staff. I would highly recommend to anyone looking for an all inclusive Riviera Maya Family Resort in this price range.
Licores premium. La calidad de la comida estaba por encima de la media. El bistec de por la noche era increíble El personal era agradable y atento Preparativos de boda hermosos Construcción! La playa tenía un montón de algas en el agua a pesar de las múltiples tiempo limpian. La cama era dura e incómoda Limpieza no repusieron toallas cada día El hotel era un mínimo de 45 minutos de excursiones. Con recogidas de otros hoteles que estás en un mínimo de 1 horas a 1,5 horas antes de llegar a destino El hotel le empuja a través de Amstar para reservar excursiones excursiones, que revende a otras compañías para un enorme marcado. Muchos niños a pesar de estar a mediados de octubre. Falta de baldosas piscina
Loved the spa, the room, the food. It was my husband's birthday, and they did so many things to make him feel extra special. He said it was one of his most memorable birthdays. They really went above and beyond. We lov d our spa services from Erika and Joselyn. I didn't like the Timeshare presentation. It ran too long. Truthfully, it ruined my morning. ..we were hoping for bluer ocean.
Beautiful Resort Nice rooms, amenities Great food and drinks On the beach Away from the commotion of Cancun Great Tennis coach. Strangely, the hotel did not publicize the availability of personal tennis lessons. Nice Gym. Unfortunately, the gym/hotel did not sell any protein drinks or powders. At the end of the trip I learned my mosquito bites were bed bug bites, which means I will have to toss my luggage. Butler service was pointless. I could never reach them and they were of no help on check out. The central pool area was being renovated morning till evening for 3 days of the trip. Thankfully I stayed in the Diamond Club and had access to other smaller pools. The tipping situation feels awkward. I'm not sure how to better handle it though. In early the December the beach is so-so since there still was a fair amount of sea grass. The beaches down south were a lot "cleaner" and the water was clearer.
Amazing food Close to the beach Ocean view Gorgeous and large rooms Friendly workers who worked very hard Construction at main pool was loud and annoying Cracks on foundation, I think the resort is sinking?? Mosquitos as it was built in the mangroves
Waiters waiting for tips and getting mad if they did not get one. High pressure selling of the diamond club.
We decided to stay at the adults only section of the hotel which was amazing! Our room was ocean front with a balcony and a hot tub on it! The view was amazing! Our room was huge and clean. We had the same staff in and out of our room while we were there for 6 days/5 nights so we were able to get to know them. Alonzo and Margarita were great at keeping the rooms clean and having the beds turned back for us. We had upgraded to the diamond club before we got there and I would definitely do that again! Our butlers Dominquez and Reuben were Amazing!! To help celebrate our 20th anniversary they decorated our room with rose petals and confetti and had the hot tub ready to go for us. When we came back to our room that night there was a bottle of wine and chocolate covered strawberries waiting for us. They went above and beyond! They always were checking to see if there was anything else we needed. The food was pretty good and even though we had reservations I don't think we would have waited too long at any of the restaurants. The beach was beautiful! It did have a lot of seaweed but they did try hard to keep it clean but there's only so much they can do. The resort had shows every night and we watched most of them and really enjoyed the variety. The Diva's International were good and the Set the night on fire show was amazing! I would recommend this resort and do plan on going back!
This is a beautiful, quiet resort that felt very luxurious and peaceful. It was only a short (20 minute) ride from the airport. The service staff were incredible, always helpful, smiling and seemed to be having a good time themselves. Tips weren't expected at all, but bring some, they deserve it! The complimentary "sunset" cruise was fun and a good way to get away for a while and see the area. The food choices were varied for just having a few restaurants, and each had a unique vibe, great food and a view. There was never a wait for any restaurants, but we ate earlier than most. The room was enormous and unique. Honestly, everything looks like the photos, which is pretty rare. :) After an amazing shuttle ride, we were dropped off in the check-in office, we sat there without a greeting or any acknowledgement for a long time. (Some guests ahead of us were having trouble checking in) Problems happen, that's totally understandable, but a simple "Sorry for the wait, go hang outside with a drink and we'll get you when we figure this out" would have saved some frustration. A couple days in, we got a phone call saying we had a "Welcome Package" to pick up... cool! No, no... it was a sales pitch telling us how we basically stayed at the wrong resort for our age group, how we could have received a discount on massages (had she not been off work the day before), and that we should really go tour other resorts (and listen to more sales information). It just felt very slimy for such a high end resort, so... If you get that call, decline, but beware they may find you on the beach or around the resort.
Hotel lives up to the Karisma pledges of sustainability, customer service and excellent food. Well trained staff provides excellent service. Current renovations of some floors show willingness to invest in quality. Entertainment good, Crafts vendors Thursday nights quite good. Watch out for the ATM bandit in the lobby - $16.96 for $100 (plus bank network charge). Front desk needs to take on cash function if they don't want to damage their brand with a bandit partner. Definitely worth returning.
If you'll look at all the reviews here, everything 3 star and below is from 2009 or previous. My husband and I visited Azul Sensatori in summer 2011 and fall 2012, and were amazed at the atmosphere, food, friendly service, cleanlieness, and overall quality we found there. We love it so much that we're taking our kids with us this fall. We don't feel like trying another resort, because we know the quality and friendliness we'll find here. The staff goes out of their way to say 'Olah' to you, even the gardeners. They are always asking if you need anything, or if you would like to participate in an activity, but there is no pressure if you don't want to participate. We mostly sat and read books by a pool, on the beach, or on our ocean-view balcony the entire vacation. I love the food here... we haven't had a bad meal, but we definitely had our favorites. There is one buffet restaurant that is open from early morning to late at night so you can eat quickly around your activities sched...
We attended a family wedding and spent a few extra days at this beautiful resort. The staff was absolutely accommodating in every way. We had a few room glitches with unavoidable plumbing issues that were taken care of within 10 mins of calling the front desk. The food at all restaurants was fresh, well prepared and very good. The one memorable meal was at Le Chique, molecular cooking, served in small portions and it was fabulous. Make your reservation as soon as you get there for a wonderful, romantic dining experience. The only small negative was the waitstaff at times was slow. Be sure you're not starving before you go for a sit down meal at one of the dinner only restaurants....it could take about an hour to get your main course. BUT - the staff itself was friendly and food was terrific. The house wines were decent also - no 'swill'! LOL The swim up bars - great. Games in the afternoon, good drinks and plenty of chairs, cabanas, towels, umbrellas on the beach, nice chairs - if you ...
we stayed there from 26/12/09 till 09/01/10 DONT GO,this is not value for money,staff good,hotel very bad,it looks as if it has been there fo 20 years,food bad,but i found the cornflakes ok.this is the worst holiday i have had in 35 years,if you are booked to go please do your self a favour and go somewhere else, ANYWHERE.IF YOU DONT BELIVE ME I CAN SEND YOU SOME PICS, email me.
From the moment you step out of you ride, you are welcomed with a drink. The views are the most beautiful I have ever seen. You are spoiled from being delivered to your room to dining. Room service was prompt, rooms are very clean and well kept.
We visited Azul in July, staff was great, food was good, beach was beautiful but very shallow and rocky. The wait for a table in some of the restaurants was over one hour but usually worth the wait. There was a large selection of adult beverages to choose from but the drinks were very weak.The staff were always trying to get everyone involved around the pool or the beach to play volleyball, water polo or even aerobibcs. Make sure you bring plenty of sunscreen, the sun is strong.
WE were here at Christmas 08 and it was new and great. Some glitches of a new hotel but staff quickly fixed any problems. Get the insuite jacuzzi, not the ones outside the room, very nice!!!!! Beach was great and so was the service on the beach. We took our big bubba glasses and drank daquiris in our private covered beds on the beach. We will be back!!
Never had a good feeling, lots of bad reviews and renderings, not photos on their web site but oh well, my travel agent said it would be great. A great puplic service would be done to humanity if this place shut down. So you know I'm serious...spent over $900 dollars in Continental airlines change fees to leave this place 3 days earlier than planned. It was worth every penny, (the change fee). The whole experience was a kind of smoke and mirror experience. We could not believe that everything from the room, the plumbing, the on going, non stop construction and the noise it made and what they call food. They use the word gormet in their promotional material but I can assure you that word has not crept into the kitchen. Have been to mexico many times, the weather and the wonderful Mexican people were just not enough. So if you must...................... GO, YOU TOO WILL BANGING OUT REVIEWS SIMILAR TO MINE.
AMAZING, AMAZING, AMAZING!!! The staff goes above and beyond. Activities everywhere. The property and rooms are very clean. Gorgeous views. Awesome. We had 50 people come for our wedding and could not have been happier and more impressed! We will be back!!!
We visited the Azul Sensatori from Feb 14-22,2009. We chose the resort because it claimed to be good for multigenerational travellers. My husband and I went with our 3 children ages 9,7,and 6 and met his parents there. The actual complex was quite small (we have stayed at the Iberostar Paraiso Lindo before which was huge) which did work out well for us due to my father-in-law's arthritis. Our room was nice from a 5 person family perspective - the kids had a kids area and we could close a sliding door for our own privacy. THe room was clean and very modern. We did not have any problems with anything not functioning and the water was always hot when we wanted it. THe maid service was good but they got to our room late in the afternoon and would always forget to replenish my coffee supply (I love my morning coffee!). THe food was satisfactory, again the buffets were much smaller than previous all inclusives I have been to. I guess our major dissapointment was the lack of energy and entert...
Poor food and basically the same in all their restaurants. Although it has only been open 1 year bathrooms were broken (no toilet seats), bar tops were broken (granite broken off). Front desk will try and charge you for extra's you did not even use, very unethical. Termites in room above shower. Room cleaning service was very late in the day. Wine was awful, prepare to drink beer or cocktails the entire time. Lots of buffets and all the salad food is warm (fruit, 'cold' cuts, greens, dressings). Rooms smell like mold and the AC does not work very well. Overall feel would be much more suited for a college spring break.
This is a great hotel. You'll be pampered from your arrival. They'll make everything to make you happy, so that you have a great stay. I don't really understand the reviews that have been written here, they say this hotel is awful... I can really say it is not true. Great food, great bedrooms, great outdoors... Totally recommended!!!!
Best beach type resort I ever experienced. Miles away better than the so called resorts on the Cancun strip. Service is outstanding. Staff is clearly well trained to be helpful but not intrusive. Restaurant is award-winning- highly recpmmended. Would stay again in a heartbeat.
My husband & I went here for our honeymoon. It was a beautiful resort, modern (which is what we like) & the staff is VERY friendly & professional. We stayed on the 'Adults only' side. The only critique we would say was there were A LOT of kids. There is only one restaurant on the adults only side, so unless you want to eat seafood the whole trip, the other 8 restaurants allow kids. Highly Recommend! Too many kids!
The rooms were stunning, jacuzzi bath, plunge pool on balcony overlooking the ocean. Great bath products. Huge room! The place is definitely beautiful. Ceasar was absolutely brilliant always willing to help, give good advise about local things to do. Infinity pool overlooking the ocean was gorgeous! Overall the hotel is amazing. Because the place is new in sure they are still working on things but...The staff in the bar (except the lovely lady she was fab) need to be a little more knowledgeable about cocktails. The drinks were very expensive and they didn't have much of a selection. Need to make the bar restaurant a little more romantic / warm but still it was lovely. Food was great. maybe on arrival to the hotel a little info on things would have been nice..
Our second time at Desire so we knew what to expect. If you are looking for an Adult only, completely uninhibited holiday then this is the place. With only a couple of exceptions, staff were excellent, notably at all bars and in the white restaurant. One slight frustration - despite the stated policy of not reserving sun beds around the pool, there was clearly some 'scheme' being operated! Having spoken to others there it seems the rate we got through booking.com was the best available. Certainly not 5 star and arguably not even 4 star as certain areas are a little shabby but overall, good food, great service and a fun time - make sure you know what this place is all about though - or you might be in for a shock!
excellent nude hotel for couples
This is a resort that caters to open minded couples. A mix of nudists and lifestylers. Cabo Desire had nicer facilities but no longer has the Desire concept. If you are looking for the Desire lifestyle concept, Desire Cancun should be your destination. Couldn't figure out how garden view rooms were assigned. Some of us got queen beds while others had king suites.
The grounds are beautiful and beach is nice. The food was okay. However after speaking with Pablo the chef he then seasonedthings up a bit more. I had spoken with others would enjoyed the food in its bland form also. I am from Dallas Texas so I like thing a little more flavorful.
This is one great place! There were lots of families (kids have an enthusiasm for life that can be expressed quite loudly and loud crying). The most annoying part of our stay however, was the concierge selling ''club membership'' which is just another timeshare gimmic. It was VERY annoying and aggresive. The beach is beautiful and the food was exceptional. I can not say enough about how positive and helpful the staff was!!
Great, small, quiet boutique hotel. Awesome food, it really is gourmet! Great service and wonderful staff members that did everything possible to make our vacation pleasant. The hotel is very family and kid-friendly. Very nice spa! We got couples massage and loved it!We had a fantastic time and cannot wait to go back!
Best All Inclusive anywhere, great food exceptional staff fun bars and a massage on the beach, can't beat that!
This is the place to go for an all inclusive indulgence. The food was incredible -like dining at a 5 star hotel with every meal. It really is meant to be a place for pure relaxing. We spent the entire 5 days at the resort, basking on the beach beds and enjoying the beach butler service. We upgraded to a suite as soon as we got there, though the room would have been perfect if it was just two of us. Night entertainment was a little late (9:30pm perfomance) but my husband said it was nice. Activities were available every day and the staff was extremely friendly and helpful. The pool was a little cool, but the beach wonderful. Staff was always seen on site keeping the place clean and beautiful. One of the few places we'ver already decided we are going back to.
This is a wonderful hotel. The grounds are emaculate. The three pools are beautiful. The food is fantastic with more than you can possible eat. The rooms are very nice and spotlessly clean. The bars are excellent. The activities are numerous and the nightly entertainment very professional. But the best of all is the staff. I have never been to a place with more friendly staff that constantly strive to provide the best possible service. The only negative is that it is not an adults only result so there are a lot of very young children that are very noisy which can be annoying, especially during meals.
We stayed at Azul Beach GI for a friends wedding - what a blast!! Hotel was soooooo service oriented - from the drinks and cold towels at check in to the never ending food and bar service. We stayed 6 days and are already making plans to take the family next year!!! Cleanliness was next to none, food was definately gourmet, staff was always friendly and were like part of the family by the time it was time to leave - hard to say goodbye! Can't wait till next Spring Break!
Have friendly staff, cleaness Not enough information about tours times