Quaint. The staff was very friendly and hospitable. It was a perfect location for seeing old San Juan The room we had was next to the kitchen so we heard noises throughout the night. But it wasn't bad and I would still come back. My wife and I loved the room overall.
The hotel had so much character and thought put into every detail. our room was gorgeous! They were very accommodating about us leaving our luggage in a side room when we were several hours early for check in.
La Terraza is a beautifully restored hotel with tile flooring, alcoves, and a beautiful rooftop terrace. There are modern touches as well like walk in showers, flat screen TVs, and a rather reasonably priced mini bar. The beds were very comfortable and the view from the terrace was pretty impressive. Last but not least, Carmen, the front desk manager/coffee barista was incredibly charming, kind, and knowledgeable. If you're looking for a place to stay in Old San Juan, this is it! There is virtually no street parking available which I believe is just a symptom of that part of the city. However, there is a parking garage around the corner but it's a flat rate of $20/24-hrs so be prepared. We also had a difficult time getting to the hotel once we reached Old San Juan due to construction and lots of one way streets. I suggest avoiding the rental car and using some sort of public transport or your own two legs.
The facilities and staff were excellent. Beautiful rooms, old world charm with modern water pressure and comfy beds. St. Germain is just down the street, and fabulous coffee right around the corner. The infinity pool is hoy tub sized, but the view is lovely.
Proof super friendly and helpful and the place was awesome!!!! Perfect location
Old world charm, quiet, helpful staff, in the heart of Old San Juan, friendly cats, beautiful art work, and a comfortable mattress. Nothing.
The location was excellent & the staff very friendly. The room is original & decor great, just a bit too tight for comfort.The breakfast request was for 7am, it arrived at 7:20, with taxi pick up at 8am. Maybe a selection of tea, not just green tea, and coffee ready & hot h20 would have taken off the edge.
It is a very nice boutique hotel. It is close (walking distance) to all the attractions in Old San Juan. Very friendly staff. Our room had a dining table, family room, hammoc, and a niece view to San Juan harbor. Perfect price for Old San Juan. There is no parking like all the other hotels in Old San Juan (500 years old city). Some areas need to dust off more often than they do.
The best locaction and reasonable price. Welcoming and helpful staff. Charming old structure. Incredible to walk out the door and see the Capilla del Cristo right there. Because of it old structure lots of stairs and ups and downs and delicate plumbing. But that's part of the charm! No staff at night but phone in case any problems arise.
La atención del personal Habitaciones sin luz natural y muy oscuras, aire acondicionado no es individual por habitación y la TV no tiene canales en castellano
Localizacion y personal muy atento Habitación ruidosa por obras contiguas, nos la cambiaron por otra sin ruido pero sin ventanas, aunque muy bien.